Verfügbarkeit: Principles of organizational behavior

Principles of organizational behavior: realities and challenges

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Bibliographische Detailangaben
Hauptverfasser:	Quick, James C. (VerfasserIn), Nelson, Debra J. (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	[S.l.] South-Western Cengage Learning 2011
Ausgabe:	7. ed., internat. student ed.
Schlagworte:	Organisationsverhalten Unternehmen Lehrbuch
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	XXXIII, 766 S. Ill., graph. Darst.
ISBN:	9780538467254 0538467258

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Datensatz im Suchindex

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adam_text	Contents Part 1 Introduction 1 Chapter 1 Organizational Behavior and Opportunity 2 THINKING AHEAD: CARMAX 3 Human Behavior in Organizations 4 Understanding Human Behavior 5 Interdisciplinary Influences 5 Behavior in Times of Change 7 Science A Strong, Positive Attitude Toward Change 7 You 1,1 Analyze Your Perceptions of a Change 8 The Organizational Context 8 Organizations as Open Systems 8 The Formal and Informal Organization 10 Six Focus Organizations 11 The Real World 1.1 McDonald s Learns from Different Countries 16 Change Creates Opportunities 16 Three Challenges for Managers Related to Change 17 Global Competition in Business 17 Customer Focused for High Quality 17 Behavior and Quality at Work 19 Managing Organizational Behavior in Changing Times 19 The Real World 1.2 An Ethics Czar for President Obama . .. Will You Take the Job? 20 Learning about Organizational Behavior 20 Objective Knowledge 21 You 1.2 Learning Style Inventory 22 Skill Development 23 Application of Knowledge and Skills 24 Plan for the Book 25 Managerial Implications: Foundations for the Future 26 Diversity Dialogue Women Triumph in Times of Recession — Really? 26 LOOKING BACK: CARMAX 27 Chapter Summary 28 Key Terms 28 Review Questions 29 Discussion and Communication Questions 29 Ethical Dilemma 29 CONTENTS Experiential Exercises 30 BizFlix In Good Company 32 Workplace Video Evo: Managing in a Global Environment 32 Chapter 2 Challenges for Managers 34 THINKING AHEAD: RESEARCH IN MOTION (RIM) 35 Management Challenges in a New Time 36 The Global Village 37 Changes in the Global Marketplace 37 Understanding Cultural Differences 38 The Real World 2.1 IBM Uses the World as a Classroom 39 You 2.1 Planning for a Global Career 42 Developing Cross-Cultural Sensitivity 44 The Diverse Workforce 44 Cultural Diversity 45 Gender Diversity 46 Age Diversity 47 Ability Diversity 48 Differences Are Assets 49 Diversity s Benefits and Problems 50 Ethics, Character, and Personal Integrity 52 The Real World 2.2 The Ethics of Selling Tobacco Products 52 Employee Rights 54 You 2.2 How Much Do You Know About Sexual Harassment? 55 Sexual Harassment 55 Science The Effect of Likelihood to Sexually Harass 56 Romantic Involvements 57 Organizational Justice 57 Whistle-Blowing 58 Social Responsibility 58 Codes of Ethics 58 Managerial Implications: Beating the Challenges 60 Diversity Dialogue You re Hired. ... Not . . . if You re Over 40 61 LOOKING BACK: RESEARCH IN MOTION (RIM) 61 Chapter Summary 62 Key Terms 63 Review Questions 6i Discussion and Communication Questions 63 Ethical Dilemma 63 Experiential Exercises 64 BizFlix Lost in Translation 68 Workplace Video City of Greensburg, Kansas: Ethics and Social Responsibility 68 Part 2 Individual Processes and Behavior 71 Chapter 3 Personality, Perception, and Attribution 72 THINKING AHEAD: NORDSTROM 73 CONTENTS Individual Differences and Organizational Behavior 74 Skills and Abilities 75 Personality 75 Personality Theories 76 Big Five Personality Model 76 Personality Characteristics in Organizations 77 You 3.1 What s Your Locus of Control? 78 Science Core Self-Evaluations and Life Success 80 You 3.2 Are You a High or Low Self-Monitor? 81 Measuring Personality 82 Application of Personality Theory in Organizations: The MBTI® Instrument 83 The Preferences 84 The Real World 3.1 Can an Introvert Be CEO? The Answer Is Yes! 85 The Sixteen Types 88 Social Perception 89 Characteristics of the Perceiver 89 Characteristics of the Target 91 Characteristics of the Situation 91 Barriers to Social Perception 92 The Real World 3. 2 Nor Your Stereotypical CEO 93 Impression Management 94 Attribution in Organizations 95 Internal and External Attributions 95 Attributional Biases 96 Managerial Implications: Using Personality, Perception, and Attribution at Work 97 Diversity Dialogue Say it Loud — I m Fat and I m Proud! 98 LOOKING BACK: NORDSTROM 98 Chapter Summary 99 Key Terms 99 Review Questions 100 Discussion and Communication Questions 100 Ethical Dilemma 100 Experiential Exercises 101 BizFlix Because I Said So 104 Recycline Preserve: Strategy and the Partnership Advantage 104 Chapter 4 Attitudes, Emotions, and Ethics 106 THINKING AHEAD: FACEBOOK iO7 Attitudes 108 The ABC Model 108 Attitude Formation 109 Attitudes and Behavior 110 CONTENTS Work Attitudes 112 The Real World 4.1 Delighted Employees, Delighted Customers at Zappos 113 You 4.1 Assess Your Job Satisfaction 114 You 4.2 Do You Engage in Workplace Deviance Behavior? 118 Persuasion and Attitude Change 119 Moods and Emotions at Work 121 Ethical Behavior 122 Science How Do You Manage Negative Emotions at Work? 123 The Real World 4.2 Johnson & Johnson: Credo in Action 124 Vaiues 126 Instrumental and Terminal Values 127 Work Values 127 Cultural Differences in Values 129 Locus of Control 129 Machiavellianism 130 Cognitive Moral Development 130 Managerial Implications: Attitudes, Values, and Ethics at Work 132 Diversity Dialogue Michael Phelps — When Age and Values Collide 132 LOOKING BACK: FACEBOOK 133 Chapter Summary 133 Key Terms 134 Review Questions 134 Discussion and Communication Questions 134 Ethical Dilemma 135 Experiential Exercises 135 BizFlix The Emperor s Club 138 Workplace Video Numi Organic Tea: Dynamics of Behavior in Organizations 138 Chapter 5 Motivation at Work 140 THINKING AHEAD: DELOITTE 141 Motivation and Work Behavior 142 Internal Needs 143 External Incentives 143 You 5.1 Protestant Ethic 144 Employee Recognition and Ownership 145 Masiow s Need Hierarchy 145 The Hierarchy of Needs 145 The Real World S.I Beyond Motivated to Inspired 146 Theory X and Theory Y 147 ERG Theory 148 McClelland s Need Theory 148 Need for Achievement 148 Need for Power 149 Need for Affiliation 149 CONTENTS Herzberg s Two-Factor Theory 150 Motivation Factors 151 Hygiene Factors 152 You 5.2 What s important to Employees? 153 Critique of the Two-Factor Theory 153 Two New Ideas in Motivation 154 Eustress, Strength, and Hope 154 Positive Energy and Full Engagement 154 The Real World 5.2 Need Energy, Take a Nap 155 Social Exchange and Equity Theory 155 Demands and Contributions 156 Science Social and Economic Exchange in Transition 157 Adams s Theory of Inequity 157 The Resolution of inequity 158 New Perspectives on Equity Theory 159 Expectancy Theory of Motivation 160 Motivational Problems 161 Motivation and Moral Maturity 162 Cultural Differences in Motivation 162 Diversity Dialogue Balance: Not Just for Working Moms Anymore 163 Managerial Implications: Many Ways to Motivate People 163 LOOKING BACK: DELOITTE 164 Chapter Summary 165 Key Terms 165 Review Questions 165 Discussion and Communication Questions 166 Ethical Dilemma 166 Experiential Exercises 167 BizFlix Friday Night Lights (I) 168 Workplace Video Flight 001: Motivating Employees 168 Chapter 6 Learning and Performance Management 170 THINKING AHEAD: NORDSTROM 171 Learning In Organizations 172 Classical Conditioning 173 Operant Conditioning 173 The Strategies of Reinforcement, Punishment, and Extinction 173 Bandura s Social Learning Theory 176 Learning and Personality Differences 177 Goal Setting at Work 178 Characteristics of Effective Goals 178 The Real World 6.1 Aggressive Goal Setting. . , and More í 79 Increasing Work Motivation and Task Performance 180 You 6.1 Task-Coal Attribute Questionnaire 181 Reducing Role Stress, Conflict, and Ambiguity 182 Improving Performance Evaluation 182 CONTENTS Performance: A Key Construct 183 Performance Management 184 Defining Performance 184 Measuring Performance 185 Science The Effects of Accuracy in Performance Evaluations 185 Performance Feedback: A Communication Challenge 187 360-Degree Feedback 188 Developing People and Enhancing Careers 188 Key Characteristics of an Effective Appraisal System 189 Rewarding Performance 189 A Key Organizational Decision Process 189 Individual versus Team Reward Systems 190 The Power of Earning 190 You 6.2 Correcting Foor Performance 191 Correcting Poor Performance 191 Performance and Kelley s Attribution Theory 192 Coaching, Counseling, and Mentoring 194 The Real World 6.2 Try Mentoring: New Spin, Old Practice 195 Managerial Implications: Performance Management is a Key Task 195 Diversity Dialogue Race and Rewards at the Harlem Patrol Borough 196 LOOKING BACK: NORDSTROM 197 Chapter Summary 198 Key Terms 198 Review Questions 198 Discussion and Communication Questions 198 Ethical Dilemma 199 Experiential Exercises 199 BizFlix Take the Lead 201 Workplace Video Flight 001: Planning and Goal Setting 201 Chapter 7 Stress and Well-Being at Work 204 THINKING AHEAD: IKEA 205 What is Stress? 206 You 7.1 The Frazzle Factor 207 Four Approaches to Stress 207 The Stress Response 209 Sources of Work Stress 209 Work Demands 209 Science The Benefits of Challenge Stress and Organizational Support 211 Nonwork Demands 213 The Real World 7,1 Can Your Office Make You Sick? 214 The Consequences of Stress 214 Performance and Health Benefits 215 Individual Distress 216 Organizational Distress 217 individuai Differences in the Stress-Strain Relationship 218 Gender Effects 218 CONTENTS Type A Behavior Pattern 219 Personality Hardiness 219 Self-Reliance 220 You 7.2 Are You Self-Reliantf 221 Preventive Stress Management 222 Organizational Stress Prevention 223 Individual Prevention 225 The Real World 7.2 Marathon Training Not Required 227 Comprehensive Health Promotion 228 Diversity Dialogue When Domestic Violence Goes to Work 229 Managerial implications: Stress Without Distress 229 LOOKING BACK: IKEA 230 Chapter Summary 231 Key Terms 231 Review Questions 231 Discussion and Communication Questions 232 Ethical Dilemma 232 Experiential Exercises 233 BizFlix The Upside of Anger 234 Workplace Video Mitchell Gold + Bob Williams: The Evolution of Management Thinking 234 Part 3 Individual Processes and Behavior 237 Chapter 8 Communication 238 THINKING AHEAD: CARMAX 239 Interpersonal Communication 240 An Interpersonal Communication Model 241 Reflective Listening 242 Science The Effects of Extraversión and Neuroticism 243 Five Keys to Effective Supervisory Communication 245 Expressive Speakers 246 Empathetic Listeners 246 Persuasive Leaders (and Some Exceptions) 246 The Real World 8.1 The FAME Model of Leadership Communication 247 Sensitivity to Feelings 247 Informative Managers 247 You 8.1 Are You an Active Listener? 248 Barriers and Gateways to Communication 248 Physical Separation 248 Status Differences 249 Gender Differences 249 Cultural Diversity 249 Language 250 Defensive and Nondefensive Communication 251 Defensive Communication at Work 251 You 8.2 What Kind of a Defender Are Youi 252 CONTENTS Defensive Tactics 253 Nondefensive Communication 254 Nonverbal Communication 254 The Real World 8.2 Eye Contact and Voice Tone Proved to be Wind under His Wings 255 Proxemics 256 Kinesics 257 Facial and Eye Behavior 258 Paraknguage 258 How Accurately Do We Decode Nonverbal Cues? 258 Positive, Healthy Communication 260 Communicating Through New Technologies 260 Written Communication 261 Communication Technologies 261 How Do Communication Technologies Affect Behavior? 262 Managerial Implications: Communicate With Strength and Clarity 263 Diversity Dialogue Don Imus: Cross-Cultural Miscommunication or Insensitivityi 264 LOOKING BACK: CARMAX 264 Chapter Summary 265 Key Terms 266 Review Questions 266 Discussion and Communication Questions 266 Ethical Dilemma 267 Experiential Exercises 267 BizFlix Friday Night Lights (II) 269 Workplace Video Greensburg Public Schools: Communication 269 Chapter 9 Work Teams and Groups 272 THINKING AHEAD: RESEARCH IN MOTION (RIM) 273 Group Behavior 274 Norms of Behavior 275 Group Cohesion 275 Social Loafing 276 Loss of Individuality 276 Group Formation and Development 276 Group Formation 277 Stages of Group Development 278 Characteristics of a Mature Group 279 The Real World 9.1 No Stars Here, Just World-Class Teamwork 280 You 9.1 How Cohesive Is Your Group? 282 Task and Maintenance Functions 283 Work Teams in Organizations 284 Science Positive Effects of Team Optimism 285 Why Work Teams? 285 Work Team Structure and Work Team Process 286 Quality Teams and Circles 287 Social Benefits 288 contents Diversity and Creativity in Teams 288 Dissimilarity 289 The Real World 9.2 Leading Differently at Parker Hannifin, Time Warner Cable ... 289 Creativity 290 Teamwork and Self-Managed Teams 290 Teamwork 290 Self-Managed Teams 291 You 9.2 How Much Diversity Is on Your Team? 292 Upper Echelons: Teams at the Top 293 Diversity at the Top 293 Multicultural Top Teams 295 Managerial Implications: Teamwork for Productivity and Quality 295 Diversity Dialogue Diverse Duo Seals the Deal 297 LOOKING BACK: RESEARCH IN MOTION (RIM) 297 Chapter Summary 298 Key Terms 298 Review Questions 299 Discussion and Communication Questions 299 Ethical Dilemma 299 Experiential Exercises 300 Biz Flix Friends with Money 301 Workplace Video Evo: Teamwork 301 Chapter 10 Decision Making by Individuals and Groups 304 THINKING AHEAD: FACEBOOK 305 The Decision-Making Process 306 Models of Decision Making 306 Rational Model 307 Bounded Rationality Model 308 Garbage Can Model 309 Decision Making and Risk 309 Risk and the Manager 310 Escalation of Commitment 310 Jung s Cognitive Styles 311 Other Individual Influenceson Decision Making 313 You 10.1 Which Side of Your Brain Do You Favorì 314 The Role of Intuition 314 The Real World 10.1 What s that Coot Building} 317 Creati vit) at Work 317 You 10.2 Creative or Logical Problem Solving: What Is Your Preference? 319 Participation in Decision Making 321 The Effects of Participation 321 Foundations for Participation in Decision Making 322 What Level of Participation? 322 The Group Decision-Making Process 323 Advantages and Disadvantages of Group Decision Making 323 COiCTENTS Groupthink 324 Group Polarization 326 Techniques for Group Decision Making 327 Brainstorming 327 The Real World 10.2 Brainstorming at Ideo: Are Cookies the Secret? 327 Nominal Group Technique 328 Delphi Technique 328 Devil s Advocacy 328 Dialectical Inquiry 328 Quality Circles and Quality Teams 328 Self-Managed Teams 329 Diversity and Culture in Decision Making 330 Decision Making in the Virtual Workplace 331 Ethicai Issues in Decision Making 332 Science Why Do People Make Unethical Decisions? 333 Managerial implications: Decision Making Is a Critical Activity 333 Diversity Dialogue Functional Diversity Comes Through in a Pinch 334 LOOKING BACK: FACEBOOK 334 Chapter Summary 335 Key Terms 335 Review Questions 335 Discussion and Communication Questions 335 Ethical Dilemma 336 Experiential Exercises 336 Biz Flix Failure to Launch 339 Workplace Video Greensburg, Kansas: Decision Making 339 Chapter 11 Power and Political Behavior 342 THINKING AHEAD: DELOITTE 343 The Concept of Power 344 Forms And Sources of Power in Organizations 345 Interpersonal Forms of Power 345 Using Power Ethically 346 Two Faces of Power: One Positive, One Negative 348 The Real World 11.1 Volkswagen: Perks and Prostitutes Scandal 349 Intergroup Sources of Power 350 Power Analysis: A Broader View 351 Symbols of Power 352 Kanter s Symbols of Power 352 Ranter s Symbols of Powerlessness 353 Korda s Symbols of Power 353 Political Behavior in Organizations 353 Influence Tactics 354 Political Skill 357 CONTENTS Science Trying to Influence Your Employees? Consider the Relationship 358 You 11.1 359 Managing Political Behavior in Organizations 359 Managing Up: Managing the Boss 360 Sharing Power: Empowerment 362 The Real World 11.2 Kiva: Empowering Entrepreneurs 363 You 11.2 Are You Self-Empowered? 364 Managerial Implications: Using Power Effectively 367 Diversity Dialogue Barack Obama — A Different Kind of Power 368 LOOKING BACK: OELOITTE 369 Chapter Summary 370 Key Terms 370 Review Questions 370 Discussion and Communication Questions 370 Ethical Dilemma 371 Experiential Exercises 371 Biz Flix Flash of Genius 373 Workplace Video Numi Organic Tea: Managing the Value Chain, Information Technology, and E-Business 373 Chapter 12 Leadership and Followership 376 THINKING AHEAD: RESEARCH IN MOTION 377 Leadership and Management 378 Early Trait Theories 379 Behavioral Theories 380 Lewin Studies 381 Ohio State Studies 381 Michigan Studies 381 You 12.1 How Does Your Supervisor Lead? 382 The Leadership Grid: A Contemporary Extension 383 Contingency Theories 384 Fiedler s Contingency Theory 384 Path-Goal Theory 386 Vroom- Yetton-Jago Normative Decision Model 387 The Situational Leadership Model 388 Leader—Member Exchange 390 Substitutes for Leadership 39 í Science Relationship Focus or Empowerment Focusi What s a Leader to Do? 391 The Emergence of Inspirational Leadership Theories 392 Transformational Leadership 392 The Real World 12.1 Can He Transform Starbucks Again? 393 Charismatic Leadership 393 Authentic Leadership 394 Emerging issues in Leadership 395 Emotional Intelligence 395 Trust 396 Gender and Leadership 396 CONTENTS The Real World 12.2 The CEO Who Fires Herself 397 Servant Leadership 397 Abusive Supervision 397 Followership 398 Types of Followers 398 The Dynamic Follower 399 You 12.2 Are You an Effective Follower? 400 Cultural Differences in Leadership 400 Guidelines for Leadership 401 Diversity Dialogue White Males: Diversity Programs Newest Leaders? 402 LOOKING BACK! RESEARCH IN MOTION 403 Chapter Summary 404 Key Terms 404 Review Questions 404 Discussion and Communication Questions 405 Ethical Dilemma 405 Experiential Exercises 406 Biz Flix Doomsday 410 Workplace Video City of Greensburg, Kansas: Leadership 410 Chapter 13 Conflict and Negotiation 412 THINKING AHEAD: IKEA 413 The Nature of Conflicts in Organizations 414 Importance of Conflict Management Skills for the Manager 414 Functional versus Dysfunctional Conflict 414 Causes of Conflict in Organizations 416 Structural Factors 416 Personal Factors 418 Globalization and Conflict 419 Forms of Conflict in Organizations 420 Interorganizational Conflict 420 Intergroup Conflict 420 Intragroup Conflict 421 Interpersonal Conflict 421 Science Intragroup Conflict: How Do Groups Deal with Conflict and Facilitate Performance and Satisfaction? 422 Intrapersonal Conflict 422 You 13.1 Assess Your Team s Conflict 423 Intrapersonal Conflict 424 Interpersonal Conflict 424 The Real World 13.1 Workplace Bullying on the Rise, According to the Workplace Bullying Institute 425 Power Networks 426 Defense Mechanisms 427 Conflict Management Strategies and Techniques 429 Ineffective Techniques 430 Effective Techniques 430 The Real Worid 13.2 3M, Sony, and Caterpillar in France: Executives, Pack Your Overnight Bags! 433 CONTENTS Conflict Management Styles 433 Avoiding 434 Accommodating 434 Competing 436 Compromising 436 Collaborating 436 You 13.2 What Is Your Conflict-Handling Style? 437 Managerial Implications: Creating a Conflict-Positive Organization 438 Diversity Dialogue Swimming in Conflict 440 LOOKING BACK: IKEA 440 Chapter Summary 441 Key Terms 441 Review Questions 441 Discussion and Communication Questions 442 Ethical Dilemma 442 Experiential Exercises 442 Biz Flix Welcome Home Roscoe Jenkins 447 Workplace Video Evo: Teams and Conflict 447 Part 4 Organizational Processes and Structure 449 Chapter 14 Jobs and the Design of Work 450 THINKING AHEAD: CARMAX 451 Work in Organizations 452 The Meaning of Work 452 Jobs in Organizations 454 Traditional Approaches to Job Design 455 Scientific Management 455 Job Enlargement/Job Rotation 456 The Real World 14.1 Dual Value Proposition at TCS 456 Job Enrichment 457 Job Characteristics Theory 458 You 14.1 Diagnosing Your Job 460 Science Growth-Need Strength, Work Context, and Creative Performance 462 Engagement 463 Alternative Approaches to Job Design 463 Social Information Processing 463 Ergonomics and Interdisciplinary Framework 464 International Perspectives on the Design of Work 466 Work Design and Weil-Being 468 Contemporary Issues in the Design of Work 468 You 14.2 Is Your Work Environment a Healthy One? 469 Telecommuting 469 Alternative Work Patterns 470 Technology at Work 471 The Real World 14.2 Where Is Everybody? ROWEing 471 Task Revision 472 Skill Development 473 CONTENTS Managend Implications: The Changing Nature of Work 473 Diversity Dialogue Making a Way for the Disabled Worker 474 LOOKING BACK: CARMAX 475 Chapter Summary 476 Key Terms 476 Review Questions 476 Discussion and Communication Questions 476 Ethical Dilemma 477 Experiential Exercises 477 Biz Flix Tyler Perry s Daddy s Little Girls 480 Workplace Video Maine Media Workshops — Building a Contingent Workforce 480 Chapter 15 Organizational Design and Structure 482 THINKING AHEAD: DELOITTE 483 Key Organizational Design Processes 485 Differentiation 485 The Real World 15,1 Speed, Skill, and Flexibility 488 Integration 488 Basic Design Dimensions 490 five Structural Configurations 491 Simple Structure 491 Machine Bureaucracy 491 You 15.1 How Decentralized Is Your Company? 492 Professional Bureaucracy 493 Divisionalized Form 494 Adhocracy 494 Contextual Variables 494 Size 494 Technology 496 Environment 498 Strategy and Goals 500 Science Strategy and Structure 500 Forces Reshaping Organizations 502 Life Cycles in Organizations 502 The Real World 15.2 Faster on Its Feet 504 Globalization 504 Changes in Information-Processing Technologies 505 Demands on Organizational Processes 505 Emerging Organizational Structures 506 You 15.2 Managers of Today and the Future 507 Cautionary Notes About Structure 508 Managerial Implications: Fitting People and Structures Together 508 Diversity Dialogue Restructuring for the New Reality — Male Beauty 509 LOOKING BACK: DILOITTE 510 Chapter Summary 511 Key Terms 511 Review Questions 511 CONTENTS Discussion and Communication Questions 511 Ethical Dilemma 512 Experiential Exercises 512 Biz Flix Rendition 515 Workplace Video Evo: Designing Adaptive Organizations 515 Chapter 16 Organizational Culture 518 THINKING AHEAD: NORDSTROM 519 The Key Role of Organizational Culture 520 Culture and Its Levels 520 Artifacts 520 Values 524 Assumptions 525 Functions and Effects of Organizational Culture 526 The Real World 16.1 NetApp s Culture of Openness Makes it Fortune s Best Company to Work For 526 You 16.1 Analyzing the Three Levels of Culture 527 The Strong Culture Perspective 528 The Fit Perspective 528 The Adaptation Perspective 528 Science New Job? You ll Need Supervisor Support to Succeed 530 The Leader s Role in Shaping and Reinforcing Culture 530 What Leaders Pay Attention To 530 The Real World 16.2 Badger Mining s Cultural Commitment to the Environment 531 How Leaders React to Crises 531 How Leaders Behave 531 How Leaders Allocate Rewards 532 How Leaders Hire and Fire Individuals 532 Organizational Socialization 533 The Stages of the Socialization Process 533 Outcomes of Socialization 535 Socialization as Cultural Communication 535 Assessing Organizational Culture 536 Organizational Culture Inventory 536 Kilmann-Saxton Culture-Gap Survey 537 Triangulation 537 Changing Organizational Culture 537 Developing a Global Organizational Culture 540 Developing an Ethical Organizational Culture 540 Developing a Culture of Empowerment and Quality 541 You 16.2 Organizational Culture and Ethics 542 Managerial Implications: The Organizational Culture Challenge 543 Diversity Dialogue Culture Change Ordered for Cola Giant 544 LOOKING BACK: NORDSTROM 544 Chapter Summary 545 Key Terms 545 Review Questions 545 CONTENTS Discussion and Communication Questions 546 Ethical Dilemma 546 Experiential Exercises 546 Biz Fiix Charlie Wilson s War 548 Workplace Video The Environment and Corporate Culture at Kecy dine 548 Chapter 17 Career Management 550 THINKING AHEAD: FACEBOOK 551 Careers as Joint Responsibilities 552 The New Career 552 The Real World 17.1 Osco Systems: Supporting the New Career 554 Becoming Your Own Career Coach 555 Emotional Intelligence and Career Success 556 Preparing for the World of Work 556 You 17.1 What s Your El at Work? 557 Occupational Choice 558 Organizational Choice and Entry 558 Realistic Job Previews 560 The Career Stage Model 561 The Establishment Stage 562 Psychological Contracts 562 Science Broken Psychological Contracts: People React Differently 563 The Stress of Socialization 564 Easing the Transition from Outsider to Insider 564 The Advancement Stage 565 Career Paths and Career Ladders 566 Finding a Mentor 567 Dual-Career Partnerships 569 Work-Home Conflicts 570 The Maintenance Stage 571 The Real World 17.2 KPMG Provides Help for the Sandwich Generation 572 Sustaining Performance 572 Becoming a Mentor 573 The Withdrawal Stage 573 Planning for Change 573 Retirement 574 Career Anchors 575 Managerial Implications: Managing Your Career 575 You 17.2 Assess Your Flexibility Skills 577 Diversity Dialogue Retirees Find New Careers Working for Their Children 579 LOOKING BACK: FACEBOOK 579 Chapter Summary 580 Key Tenns 580 Review Questions 580 Discussion and Communication Questions 580 COHTiNTS Ethical Dilemma 581 Experiential Exercises 582 Biz Flix Baby Mama 584 Workplace Video Numi Organic Tea: Danielle Oviedo 584 Chapter 18 Managing Change 586 THINKING AHEAD: IKEA 587 Forces for Change in Organizations 588 External Forces 589 The Real World 18.1 Will Amazon s Kindle Revolutionize the Publishing Industry? 591 Internal Forces 592 Change Is Inevitable 592 The Scope of Change 593 The Change Agent s Role 593 The Process of Change in Organizations 594 The Real World 18.2 Under Armour Steps into the Shoe Market 595 Resistance to Change 595 Managing Resistance to Change 597 You 18.1 Tolerance for Ambiguity 598 Science Resistance to Change Can Sometimes Be a Good Thing 599 Behavioral Reactions to Change 600 Lewin s Change Model 602 You 18.2 Applying Force Field Analysis 603 Organization Development Interventions 604 Diagnosis and Needs Analysis 605 Organization- and Group-Focused Techniques 606 Individual-Focused Techniques 608 Ethical Considerations in Organization Development 611 Are Organization Development Efforts Effective? 612 Managerial Implications: Managing Change 612 Diversity Diałogae Changing Racial Attitudes One Dorm Room at a Time 613 LOOKING BACK; IKEA 614 Chapter Summary 614 Key Terms 615 Review Questions 615 Discussion and Communication Questions 615 Ethical Dilemma 616 Experiential Exercises 616 Biz Fiix Field of Dreams 6 1 9 Workplace Video Scholfield Honda: Change and Innovation 619 Cases 621 Case facebook; just a Social Networking Site or an Opportunity for Entrepreneurs? 621 Case The Timberland Company: Challenges and Opportunities 623 CONTENTS Cohesion Case: Part I Zappos.com: The Multiple Challenges of Growing an Unusual Company (A) 625 Case Finding and Developing Employee Talent at Deloitte 627 Case Rahodeb (or John Mackey): Internet Postings about Whole Foods Market and Wild Oats 629 Case Controversial Retention Bonuses at AIG 631 Case Learning Programs in the American Express Learning Network 633 Case Dealing with Stress the Genentech Way 635 Cohesion Case: Part II Zappos.com: Why Do Zapponians Love the Company? (B) 637 Case RIM s BlackBerry: Problems and Prospects for Business Communications 639 Case Teamwork Challenges at Stryker Corporation 641 Case 3M s Conundrum of Efficiency and Creativity 643 Case Power and Politics in the Fall and Rise of John Lasseter 645 Case Ingvar Kamprad: Wealthy Man, Frugal Man, Entrepreneur Extraordinaire 647 Case Customer Service at Nordstrom: Are There Potential Conflicts? 649 Cohesion Case: Part ΙΠ Zappos.com: Behavioral Dynamics — Cause for Concern or for Celebration? (C) 651 Case Alternative Work Arrangements: Possible Solutions for a Plethora of Problems? 653 Case NASA: Organizational Design Frontiers for Exploring Space Frontiers 655 Case Developing Chinks in the Vaunted Toyota Way 657 Case Maxine Clark: Building Mentoring Capability from Build-A-Bear Workshop 659 Case CarMax, the Used-Car Superstore: Smooth Ride or a Rocky Road? 661 Cohesion Case: Part IV Zappos.com: Are Culture and Technology the Super Highway to the Future? (D) 663 Appendix A A Brief Historical Perspective 665 Appendix В How Do We Know What We Know about Organizational Behavior? 670 References 689 Glossary 734 Company Index 745 Name Index 749 Subject Index 753 COfrfTENTS
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author	Quick, James C. Nelson, Debra J.
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illustrated	Illustrated
indexdate	2024-07-09T22:41:35Z
institution	BVB
isbn	9780538467254 0538467258
language	English
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spelling	Quick, James C. Verfasser (DE-588)135852641 aut Principles of organizational behavior realities and challenges James Campbell Quick ; Debra L. Nelson 7. ed., internat. student ed. [S.l.] South-Western Cengage Learning 2011 XXXIII, 766 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Organisationsverhalten (DE-588)4285859-8 s Unternehmen (DE-588)4061963-1 s DE-604 Nelson, Debra J. Verfasser aut Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020415805&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Quick, James C. Nelson, Debra J. Principles of organizational behavior realities and challenges Organisationsverhalten (DE-588)4285859-8 gnd Unternehmen (DE-588)4061963-1 gnd
subject_GND	(DE-588)4285859-8 (DE-588)4061963-1 (DE-588)4123623-3
title	Principles of organizational behavior realities and challenges
title_auth	Principles of organizational behavior realities and challenges
title_exact_search	Principles of organizational behavior realities and challenges
title_full	Principles of organizational behavior realities and challenges James Campbell Quick ; Debra L. Nelson
title_fullStr	Principles of organizational behavior realities and challenges James Campbell Quick ; Debra L. Nelson
title_full_unstemmed	Principles of organizational behavior realities and challenges James Campbell Quick ; Debra L. Nelson
title_short	Principles of organizational behavior
title_sort	principles of organizational behavior realities and challenges
title_sub	realities and challenges
topic	Organisationsverhalten (DE-588)4285859-8 gnd Unternehmen (DE-588)4061963-1 gnd
topic_facet	Organisationsverhalten Unternehmen Lehrbuch
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020415805&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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