Management now: skills for 21st century management
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York
McGraw-Hill
2012
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 371 S. Ill., graph. Darst. |
| ISBN: | 9780073377292 0073377295 |
Internformat
MARC
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| 264 | 1 | |a New York |b McGraw-Hill |c 2012 | |
| 300 | |a XIII, 371 S. |b Ill., graph. Darst. | ||
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-020407733 | ||
Datensatz im Suchindex
| _version_ | 1804143044105076736 |
|---|---|
| adam_text | Titel: Management now
Autor: Ghillyer, Andrew W.
Jahr: 2012
2 Communication Skills 24
COMMUNICATION 26
Communication as a Management Skill 26
Interpersonal Communication 26
Conflicting or Inappropriate Assumptions 26
Semantics 27
Perception 27
Emotions Either Preceding orDuring Communication 27
LEARNING TO COMMUNICATE 28
I What IS Management? 2 Understanding the Audience 28
WHAT IS MANAGEMENT? 4
Defining Management 4
For Review 17
Developing Good Listening Skills 28
Feedback 30
Understanding the Importance of Nonverbal
Levelsof Management 4 Communication 30
Senior Management 4
Middle Management 4
Supervisory Management 5
THE MANAGEMENT PROCESS 5
Management Tasks 5
Management Roles 6
Management Skills 6
THE HISTORYOF MANAGEMENT 7
Scientific Management 8
Taylor s Most Famous Disciple-Henry Ford 10
Fayol s Theory of Management 11
The Human Relations Movement 12
The Hawthorne Studies 12 NETWORKING 34
WRITTEN COMMUNICATION 30
Principles of Good Writing 30
ORAL COMMUNICATION 31
The Importance of Oral Communication 31
Developing Oral Communication Skills 31
CHOOSING THE BEST METHOD OF
COMMUNICATION 32
COMMUNICATING WITHIN THE ORGANIZATION 32
The Grapevine 32
E-mail 32
Intranets 34
The Professional Manager 13 GETTING IT WRONG: THE PROBLEMS OFPOOR
The Systems Approach 14 MANAGEMENT COMMUNICATION 35
Theory X and Theory Y 14 COMMUNICATION IN INTERNATIONAL BUSINESS
ACTIVITIES 35
Key Terms 19 For Review 38
Thinkand Discuss 19 Key Terms 40
Internet in Action 19 Thinkand Discuss 40
Team in Action 20
Case Studies 21
Internet in Action 40
Team in Action 41
Case Studies 42
3 Planning and Decision Making 48
THE PLANNING PROCESS 50
WhyPIan? 50
Formal Planning 50
Functional Plans 50
The Planning Horizon: Short Range, Intermediate,
and Long Range 51
Operational versus Strategie Plans 51
Contingency Plans 51
Objectives 53
Long-Range Objectives 53
Short-Range Objectives 53
Management by Objectives 54
Policies 54
MAKING DECISIONS 55
Decision Making versus Problem Solving 56
Rational Approaches to Decision Making 56
The Optimizing Approach 56
Limitations of the Optimizing Approach 57
The Satisficing Approach 57
The Decision Maker s Environment 58
The Intuitive Approach to Decision Making 58
Conditions for Making Decisions 59
Certainty 59
Hisk 61 4 Strategie Management 72
Uncertainty 61
Timing the Decision 62
Participation in Decision Making 62 Levels of Strate9y 74
STRATEGY 74
Group or Team Decision Making 62
Corporate Strategies 74
Barriersto Effective Decision Making 63 Business Strate9 es 75
Functional Strategies 76
MANAGEMENT INFORMATION SYSTEMS 63
For Review 65
Key Terms 67
Thinkand Discuss 67
THE STRATEGIC MANAGEMENT PROCESS 76
Strategie Management 76
SMP: FORMULATION 79
Internet in Action 67 Identifying Mission 79
Team in Action 68 Identifying Pastand Present Strategies 80
Case Studies 68 Diagnosing Pastand Present Performance 80
Setting Objectives 80
SWOTAnalysis 80
Comparing Strategie Alternatives 82
SMP: IMPLEMENTATION 83
Organizational Factors 85
Functional Strategies 85
SMP: EVALUATION AND CONTROL 86
For Review 87
Key Terms 89
Thinkand Discuss 89
Internet in Action 90
Team in Action 90
Case Studies 91
5 Global Management 96
For Review 111
Key Terms 113
Thinkand Discuss 113
Internet in Action 113
Team in Action 114
Case Studies 114
Organizing Work 118
GLOBAL MANAGEMENT 98
Absolute Advantage 99
Comparative Advantage 99
EXPORTINGANDIMPORTING 99
Exports 100
Why Do Companies Export? 100
How Do Companies Identify Export Markets? 100 6
Imports 100 ORGANIZING WORK 120
Smports of Materials 100
REASONS FOR ORGANIZING 120
Impons of Consumer Goods 101
The Trade Balance 101 DIVISION OF LABOR 120
Foreign Exchange 101 Power, Authority, and Responsibility 121
Sourcesof Authority 122
PROTECTIONISM 103
Tariffs 103 CENTRALIZATION VERSUS DECENTRALIZATION 122
Quotas 103 EMPOWERMENT 124
Embargoes 103 Self-Managed Work Teams 125
Free Trade Areas 104
PRINCIPLES BASED ON AUTHORITY 126
DOING BUSINESS GLOBALLY 106 Delegation: The Parity Principle 126
Formsof International Operations 106 Howto Delegate 127
Workingthrougha Foreign Intermediary 106 Unity of Command 127
Signinga Licensing Agreement witha Foreign Scalar Principle 128
Company 106
Forming a Strategie Alliance 106
Becoming a Multinational Corporation 107
ChallengesofWorking in an International For Review 132
Environment 109 Key Terms 134
UnderstandingForeign Cultures 109 Thinkand Discuss 134
Political Changes 109 Internet in Action 134
Human Rights and Ethics 109 Team in Action 135
Case Studies 136
Span of Management 129
WORKPLACE CHANGES IN ORGANIZATIONS 130
7 Organizing Structure 140
ORGANIZING STRUCTURE 142
Organization Growth Stages 142
Organization Charts 142
Factors Affecting Organization Structure 142
Strategy 143
Size 143
Environment 143
Organization and Technology 144
Changes Affecting Organization Structure 147 8 Organizing People 170
AContingency Approach 148 STAFFING 172
DEPARTMENTALIZATION 148 JOBANALYSIS 172
Work Functions 148 Skills Inventory 172
Product 149 Forecasting 173
Geographie 150 Transition 173
Customer 150
OtherTypes 150
Hybrid Departmentalization 150 SELECTION 175
TYPES OF ORGANIZATION STRUCTURES 151
Line Structure 151
Line and Staff Structure 152
Line and Staff Conflict 152
THE VIRTUAL ORGANIZATION 154
TRENDS IN ORGANIZATION STRUCTURE 155
COMMITTEES 156
Using Committees Effectively 156
Boards ofDirectors 157
For Review 160
Key Terms 163
Thinkand Discuss 163
Internet in Action 164
Team in Action 164
Case Studies 165
RECRUITMENT 174
Who Makes the Decision? 175
Selection Procedure 176
Testing 176
Background and Reference Checks 177
Matrix Structure 152 EMPLOYMENT INTERVIEW 177
Horizontal Structure 154 Typesof Interviews 177
Problems in Conducting Interviews 178
Conducting Effective Interviews 179
Personal Judgment 179
TRANSFERS, PROMOTIONS, AND SEPARATIONS 180
UNDERSTANDING WORK GROUPS AND TEAMS 181
Formal Work Groups 181
Informal Work Groups 181
Group Norms 182
Group Behavior 182
Group Cohesiveness 183
Group Conformity 183
Group Pressure and Conformity 183
Groupthink 183
The Importance of Teams 184
Influencing Work Groups 184
Building Effective Teams 184
Creating Groups 185
Building Trust 186
Influencing Group Cohesiveness and Conformity 186
Phases in the Life of Teams 186
Quality Circles 186
Self-Directed Work Teams 186
Virtual Work Teams 187
GROUPS AND LEADERS 187
Gaining Acceptance 187
Encouraging Participation 187
For Review 189
Key Terms 191 Entry Socialization 213
Thinkand Discuss 192 Strong and Weak Corporate Cultures 213
Internet in Action 192 Identifying Culture 213
Team in Action 192 Tough-Person, Macho Culture 214
Case Studies 193 Work-Hard, Play-Hard Culture 214
Bet-Your-Company Culture 214
Process Culture 214
Organizational Subcultures 214
POWER, AUTHORITY, AND LEADERSHIP 200 Changing Culture 216
LEADERSHIP AND MANAGEMENT 200 For Review 217
LEADERATTITUDES 201 Key Terms 219
Leadership Culture 198
FRAMEWORK FOR CLASSIFYING LEADERSHIP
STUDIES 201
Trait Theory 202
Basic Leadership Styles 203
Ohio State Studies 203
Universityof Michigan Studies 204
The Managerial Grid 204
Contingency Approach to Leadership 205
Continuumof Leader Behaviors 206
Path-Goal Theory of Leadership 207
Situational Leadership Theory 208
Transactional,Transformational, and Charismatic
Leaders 208
LESSONS FROM LEADERSHIP STUDIES 209
MANAGING CORPORATE CULTURE 211
Cultural Formsof Expression 212
HowDoes Culture Originate? 212
History 212
Environment 212
Stafüng 212
Thinkand Discuss 220
Internet in Action 220
Team in Action 220
Case Studies 221
10 Motivating People 226
MOTIVATING EMPLOYEES 228
11
IMPORTANCE OF TRUST IN MANAGEMENT 228
EQUITY APPROACH 228
HIERARCHYOFNEEDS 229
ACHIEVEMENT-POWER-AFFILIATION APPROACH 232
Motivation-Maintenance Approach 233
Expectancy Approach 234
ReinforcementApproach 236
Integrating the Approaches to Motivation 237
Job Satisfaction 237
The Satisfaction-Performance Controversy 238
For Review 241
Key Terms 243
Thinkand Discuss 244
Internet in Action 244
Team in Action 245
Case Studies 246
Management Control 250
CONTROLLING 252
WHY PRACTICE MANAGEMENT CONTROL? 252
The Control Pyramid 252
Alternation Ranking 265
Paired Comparison Ranking 265
Forced Distribution 265
MultiraterAssessment(or360-Degree
Where Should Control Reside? 253 Feedback) 265
TYPES OF CONTROL 253 SELECTING A PERFORMANCE APPRAISAL
METHODSOF CONTROL 253 METHOD 266
Preliminary Control Methods 253 POTENTIAL ERRORS IN PERFORMANCE
Zero-Base Budgeting 255 APPRAISALS 266
Concurrent Control Methods 255 CONDUCTING EFFECTIVE PERFORMANCE
Direct Observation 255 APPRAISALS 267
Electronic Monitors 255 PROVIDING FEEDBACK THROUGH THE APPRAISAL
Postaction Control Methods 255 INTERVIEW 267
Written Reports 255 DEVELOPING PERFORMANCE IMPROVEMENT
Financial Controls 256 PLANS 269
Financial Ratio Analysis 256 For Review 270
Sarbanes-Oxley Act of 2002 257
BalancedScorecard 257
Management Information Systems 258
Audits 258
Break-Even Charts 258
APPRAISING PERFORMANCE 260
Understanding Performance 260
Determinants of Performance 260
Performance Appraisal Process 261
PERFORMANCE APPRAISAL METHODS 262
Goal Setting, or Management by Objectives 262
Production Standards 262
Essay Appraisal 263
Critical-Incident Appraisal 263
Graphic Rating Scale 263
Checklist 264
Ranking Methods 265
13 Staying Legal and Ethical: Ethical
and Social Responsibilities 308
THE LEGAL ENVIRONMENT OF BUSINESS 310
Operating Environment 310
Occupational Safety And Health Act, 1970 310
Sarbanes-Oxley Act of 2002 311
Employment Environment 312
Fair Labor Standards Act, 1938 312
Social Security Act, 1935 312
ETHICS AND SOCIAL RESPONSIBILITY 314
Key Terms 273
Thinkand Discuss 273
Internet in Action 273 Behaving Ethically 315
Team in Action 274
12 Operations Control 280
QUALITY MANAGEMENT 283
QualityAssurance 283
Total Quality Management 284
ImplementingTQM 285
Specific Approaches for Improving Quality 286
Reengineering 288
Other Quality Standards 288
ISO 9000 288
ISO 14000 288
ZeroDefects 289
The Malcolm Baldrige National Quality Award 289
Typesof Quality Control 290
CODES OF ETHICS 314
Content of Ethical Codes 314
Behaving Honestly 315
Case Studies 275 Employee Theft 315
Lying About Hours Worked 316
Falsifying Records 316
Dealing with Ethical Dilemmas 316
OPERATIONS CONTROL 282 LAWS RELATING TO ETHICS IN BUSINESS 316
CONTROLLING OPERATIONS COSTS 282 Competitive Behavior 317
The Sherman Act 317
The Clayton Act 317
The Wheeler-Lea Act 317
The Foreign Corrupt Practices Act 317
Consumer Protection 317
Food and Drugs. 317
Consumer Products 317
Loans 318
Environmental Protection 318
The National Environmental PolicyAct of 1969 318
The Clean Air Act of 1970 318
The Toxic Substances Control Act of 1976 318
The Clean Water Act of 1977 318
INVENTORY CONTROL 292 Ethical Standards and Culture 318
Just-in-Time Inventory Control 292 Corporate Gift Giving 318
Tracking Inventory 295 Intellectual Property 318
Bar Code and RFID Technology 295
Physlcal Inventory 295
Independent versus Dependent Demand Items 296
ABC Classification System 296
Safety Stocks 296
The Order Quantity 297
For Review 298
Key Terms 300
Thinkand Discuss 301
Internet in Action 301
Team in Action 302
Case Studies 303
SOCIAL RESPONSIBILITY 320
Profit Maximization 320
Trusteeship Management 320
Social Involvement 320
Measuring Social Responsibility 320
Philanthropy and Volunteerism 320
EnvironmentalAwareness 321
Sensitlvity to Diversity and Quality of Work Life 321
Actions Necessary to Implement Social
Responsibility 321
Conducting a Social Audit 322
For Review 324
Key Terms 326
Thinkand Discuss 326
Internet in Action 326
Team in Action 327
Case Studies 328
14 Management in the
21st Century 332
THE GROWTH OF
TECHNOLOGY 334
VIRTUAL MANAGEMENT 337
THE SILVER TSUNAMI:
MANAGINGA MATURE
WORKFORCE 339
MANAGING CHANGE 340
CONCLUSION: WHERE DO WE GO FROM
HERE? 342
For Review 343
Thinkand Discuss 345
Internet in Action 345
Team in Action 346
Case Studies 346
Appendix: A Brief History of Management
Thought 350
Glossary 352
References 359
Credits 363
Index 365
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| isbn | 9780073377292 0073377295 |
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| spelling | Ghillyer, Andrew Verfasser aut Management now skills for 21st century management Andrew W. Ghillyer New York McGraw-Hill 2012 XIII, 371 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020407733&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Ghillyer, Andrew Management now skills for 21st century management |
| title | Management now skills for 21st century management |
| title_auth | Management now skills for 21st century management |
| title_exact_search | Management now skills for 21st century management |
| title_full | Management now skills for 21st century management Andrew W. Ghillyer |
| title_fullStr | Management now skills for 21st century management Andrew W. Ghillyer |
| title_full_unstemmed | Management now skills for 21st century management Andrew W. Ghillyer |
| title_short | Management now |
| title_sort | management now skills for 21st century management |
| title_sub | skills for 21st century management |
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