Leadership communication:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY
McGraw-Hill Irwin
2011
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| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XX, 443 S. graph. Darst. |
| ISBN: | 9780073377773 0073377775 |
Internformat
MARC
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| 100 | 1 | |a Barrett, Deborah J. |e Verfasser |4 aut | |
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| 250 | |a 3. ed. | ||
| 264 | 1 | |a New York, NY |b McGraw-Hill Irwin |c 2011 | |
| 300 | |a XX, 443 S. |b graph. Darst. | ||
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| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | |a Communication in management | |
| 650 | 0 | |a Communication in organizations | |
| 650 | 0 | |a Business communication | |
| 650 | 0 | |a Leadership | |
| 650 | 4 | |a Führung | |
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Datensatz im Suchindex
| _version_ | 1804143043507388416 |
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| adam_text | IMAGE 1
LEADERSHIP
C OMMUNICATION THIRD EDITION
DEBORAH J. BARRETT RICE UNIVERSITY
MCGRAW-HILL IRWIN
IMAGE 2
TABLE OF CONTENTS
PREFACE XVI SECTION ONE CORE LEADERSHIP COMMUNICATION 1
CHAPTER 1 WHAT IS LEADERSHIP COMMUNICATION? 2 IDENTIFYING LEADERSHIP 3
CONNECTING LEADERSHIP TO COMMUNICATION 4 DEFINING COMMUNICATION 5
DEFINING LEADERSHIP
COMMUNICATION 6 RELATING LEADERSHIP COMMUNICATION TO OTHER FIELDS OF
COMMUNICATION STUDIES 6 APPLYING THE LEADERSHIP
COMMUNICATION FRAMEWORK 8 CORE COMMUNICATION 9 ORGANIZATIONAL
COMMUNICATION 10
CORPORATE COMMUNICATION 10 PROJECTING A POSITIVE LEADERSHIP ETHOS 10
DEFINING ETHOS 11
PROJECTING A POSITIVE ETHOS 12 CONNECTING ETHOS TO AUDIENCE MOTIVATION
13 CONNECTING ETHOS AND ETHICS 16
BEING AN ETHICAL LEADER 17 MAKING ETHICAL DECISIONS 19 ESTABLISHING AN
ETHICAL ENVIRONMENT FOR OTHERS 22
APPLICATION 1.1
APPLICATION 1.2
APPLICATION 1.3
ASSESSING LEADERSHIP COMMUNICATION ABILITIES AND
ESTABLISHING AN IMPROVEMENT PLAN 23 A QUESTION OF ETHICS 26 DEFINING
TRANSFORMATIONAL
LEADERSHIP: A COMMUNICATION PROFILE 27
CHAPTER 2 LEADERSHIP COMMUNICATION PURPOSE, STRATEGY, AND STRUCTURE 29
ESTABLISHING A CLEAR PURPOSE 30
CLARIFYING THE PURPOSE 31 GENERATING IDEAS 32 CONNECTING THINKING AND
COMMUNICATING 35 DETERMINING COMMUNICATION
STRATEGY 37 CONSIDERING THE COMMUNICATION CONTEXT 37 USING A STRATEGY
FRAMEWORK 38 CREATING AN ACTION PLAN 41 ANALYZING AUDIENCES 42
BY EXPERTISE 43 BY DECISION-MAKING STYLE 44 BY MEDIUM 46 BY
ORGANIZATIONAL CONTEXT 46
VII
IMAGE 3
X TABLE OF CONTENTS
PROVIDE A ROAD MAP TO THE STRUCTURE OF A PRESENTATION 185 ILLUSTRATE
RELATIONSHIPS AND CONCEPTS VISUALLY 186
SUPPORT ASSERTIONS 187 EMPHASIZE IMPORTANT IDEAS 190 MAINTAIN AND
ENHANCE INTEREST 190 EMPLOYING FUNDAMENTAL
GRAPHIC CONTENT AND DESIGN PRINCIPLES 191 CONVEYING MESSAGES CLEARLY AND
EFFECTIVELY 191
SELECTING THE MOST EFFECTIVE COLORS 193 SELECTING THE MOST EFFECTIVE
FONTS 196 SELECTING AND DESIGNING EFFECTIVE
DATA CHARTS 199 ETHICALLY REPRESENTING DATA 201 CREATING MEANINGFUL AND
EFFECTIVE TEXT LAYOUTS 202 MAKING THE MOST OF POWERPOINT AS A DESIGN AND
PRESENTATION TOOL 205
FOCUSING ON MEANINGFUL CONTENT 206 SELECTING THE LAYOUT AND TEMPLATE 208
DESIGNING ORIGINAL TEMPLATES 208
CREATING DOCUMENTS USING POWERPOINT 209 INSERTING GRAPHS AND OTHER
OBJECTS 210
USING ANIMATION 212 APPLICATION 6.1 CREATING GRAPHS 214 APPLICATION 6.2
SELECTING AND
DESIGNING GRAPHICS EXERCISE 215
APPLICATION 6.3 EXERCISE IN DESIGNING VISUALS 215
APPLICATION 6.4 TEAM GRAPHICS AND ORAL PRESENTATIONS 216
SECTION TWO ORGANIZATIONAL LEADERSHIP COMMUNICATION 219
CHAPTER 7 EMOTIONAL INTELLIGENCE AND INTERPERSONAL SKILLS FOR LEADERS
220 APPRECIATING THE VALUE OF EMOTIONAL
INTELLIGENCE 222 UNDERSTANDING EMOTIONAL INTELLIGENCE 223 CONNECTING
EMOTIONAL INTELLIGENCE
TO LEADERSHIP STYLES 224 INCREASING OUR OWN SELF-AWARENESS 229 USING
POPULAR PSYCHOLOGICAL PROFILES
TO UNDERSTAND OURSELVES BETTER 230 USING THE MBTI 230 THE VALUE OF
KNOWING THE MBTI 233 DEVELOPING AN APPROACH TO IMPROVING EMOTIONAL
INTELLIGENCE 234 IMPROVING NONVERBAL SKILLS 235 IMPROVING LISTENING
SKILLS 239
MOTIVATING AND MENTORING 242 MOTIVATING 242 MENTORING 243 DELIVERING
FEEDBACK 244 NETWORKING 247
IMAGE 4
TABLE OF CONTENTS XI
APPLICATION 7.1 IMPROVING
LISTENING HABITS 250
APPLICATION 7.2 PROVIDING FEEDBACK 250
APPLICATION 7.3 THE ELEVATOR SPEECH INTRODUCTION TO YOU 252
CHAPTER 8 CROSS-CULTURAL LITERACY AND COMMUNICATION 254
DEFINING CULTURE 257 THE LAYERS OF CULTURE 257 RECOGNIZING MAJOR
CULTURAL DIFFERENCES 260
CONTEXT 262 INFORMATION FLOW 265 TIME 265 LANGUAGE 266
POWER 267 COLLECTIVISM VERSUS INDIVIDUALISM 269 SPIRITUALITY AND
TRADITION 270 CONNECTING AND
COMMUNICATING ACROSS CULTURES 271 FURTHER READING 273 APPLICATION 8.1
PROACTIVELY
MANAGING DIVERSITY 274
APPLICATION 8.2 CREATING INTERNATIONAL CORRESPON- DENCE 274
APPLICATION 8.3 PREPARING AN INTERNATIONAL BRIEFING 276
APPLICATION 8.4 DESIGNING INTERNATIONAL COMMUNICATION PROGRAMS 277
CHAPTER 9 MEETINGS: LEADERSHIP AND PRODUCTIVITY 279 DECIDING WHEN A
MEETING IS THE BEST FORUM 280
CONSIDER PURPOSE 281 CONSIDER AUDIENCE 281 COMPLETING THE ESSENTIAL
PLANNING 282 CLARIFYING PURPOSE AND EXPECTED OUTCOME 282 DETERMINING
TOPICS FOR THE AGENDA 283 SELECTING ATTENDEES 284
CONSIDERING THE SETTING 284 DETERMINING WHEN TO MEET 285 ESTABLISHING
NEEDED MEETING INFORMATION 286 CONDUCTING A PRODUCTIVE MEETING 286
DECIDING ON THE DECISION-MAKING APPROACH 286 CLARIFYING LEADER AND
ATTENDEE ROLES
AND RESPONSIBILITIES 287 ESTABLISHING MEETING GROUND RULES 287 USING
COMMON PROBLEM-SOLVING
APPROACHES 288 MANAGING MEETING PROBLEMS AND CONFLICT 295 HANDLING
SPECIFIC MEETING
PROBLEMS 295 MANAGING MEETING CONFLICT 297 DEALING WITH CULTURAL AND
PERSONALITY DIFFERENCES 300
IMAGE 5
XII TABLE OF CONTENTS
ENSURING THAT MEETINGS
LEAD TO ACTION 301 APPLICATION 9.1: EVALUATING EXPERIENCES IN MEETINGS
302
APPLICATION 9.2 PLANNING A MEETING 302
APPLICATION 9.3 CONDUCTING A PROBLEM- SOLVING MEETING 303
CHAPTER 10 HIGH-PERFORMING TEAM LEADERSHIP 305
BUILDING AN EFFECTIVE TEAM 306 DECIDING TO FORM TEAMS 306 FORMING THE
TEAM 307 ESTABLISHING THE NECESSARY TEAM WORK PROCESSES 308
CREATING THE TEAM CHARTER 309 USING ACTION AND WORK PLANS 312 DELIVERING
THE RESULTS 315 LEARNING FROM THE TEAM EXPERIENCE 319 MANAGING THE
PEOPLE SIDE OF TEAMS 320
POSITION AND RESPONSIBILITIES 320 TEAM EXPERIENCES 321 EXPECTATIONS 321
PERSONALITY 322
CULTURAL DIFFERENCES 322 HANDLING TEAM ISSUES AND CONFLICT 324 TYPES OF
TEAM CONFLICT 324
APPROACHES TO HANDLING TEAM CONFLICT 326 HELPING VIRTUAL TEAMS SUCCEED
329
DEFINING VIRTUAL TEAMS 330
IDENTIFYING ADVANTAGES AND CHALLENGES OF VIRTUAL TEAMS 330 ADDRESSING
THE CHALLENGES OF VIRTUAL TEAMS 331 APPLICATION 10.1 ASSESSING TEAM
PERFORMANCE AND DEVELOPING AN IMPROVEMENT APPROACH 336
APPLICATION 10.2 ASSESSING TEAM MEMBERS AND PROVIDING FEEDBACK 337
APPLICATION 10.3 MANAGING TEAM CONFLICT 338
APPLICATION 10.4 LAUNCHING A VIRTUAL TEAM 340
SECTION THREE CORPORATE LEADERSHIP COMMUNICATION 343
CHAPTER 11 LEADERSHIP THROUGH STRATEGIC INTERNAL COMMUNICATION 344
RECOGNIZING THE STRATEGIC AND
CULTURAL ROLE OF EMPLOYEE COMMUNICATION 346 ESTABLISHING EFFECTIVE
INTERNAL COMMUNICATION 347
SUPPORTIVE MANAGEMENT 349 TARGETED MESSAGES 349 EFFECTIVE MEDIA AND
FORUMS 350 WELL-POSITIONED STAFF 351
ONGOING ASSESSMENT 351 ASSESSING EMPLOYEE COMMUNICATION EFFECTIVENESS
352
IMAGE 6
TABLE OF CONTENTS XIII
USING MISSIONS AND VISIONS TO STRENGTHEN INTERNAL COMMUNICATION 354
UNDERSTANDING THE IMPORTANCE OF
MISSIONS AND VISIONS 355 DEFINING MISSIONS AND VISIONS 355 ENSURING THAT
THE MISSION AND VISION ARE EFFECTIVE 357
BUILDING AN EFFECTIVE MISSION AND VISION 357 DESIGNING AND IMPLEMENTING
EFFECTIVE CHANGE COMMUNICATION 363
DETERMINING THE SCOPE OF CHANGE COMMUNICATION 364 STRUCTURING A
COMMUNICATION PROGRAM FOR MAJOR CHANGE 365 APPLICATION 11.1 MERGING
BENEFITS 371
APPLICATION 11.2 COMMUNICATING BAD NEWS TO INTERNAL AUDIENCES 372
APPLICATION 11.3 DEVELOPING A CHANGE / COMMUNICATION STRATEGY 375
CHAPTER 12 LEADERSHIP THROUGH EFFECTIVE EXTERNAL RELATIONS 378
DEVELOPING AN EXTERNAL RELATIONS STRATEGY 380 CLARIFYING PURPOSE AND
STRATEGIC OBJECTIVES 381
IDENTIFYING MAJOR EXTERNAL STAKEHOLDERS 383 CREATING THE MAJOR MESSAGES
384 SELECTING AND COACHING THE SPOKESPERSON(S) 389
ESTABLISHING THE MOST EFFECTIVE MEDIUM OR FORUM 390 DETERMINING THE BEST
TIMING 390 MONITORING THE RESULTS 393 BUILDING AND MAINTAINING A
POSITIVE
CORPORATE IMAGE 394 WORKING WITH THE NEWS MEDIA 397 UNDERSTANDING THE
MEDIA S ROLE AND IMPORTANCE 397
DECIDING WHEN TO TALK TO THE MEDIA 398 PREPARING FOR AND DELIVERING A
MEDIA INTERVIEW 399 HANDLING CRISIS
COMMUNICATIONS 400 APPLICATION 12.1 COMMUNICATION WITH CUSTOMERS AFTER A
CRISIS 403
APPLICATION 12.2 WRITING A PRESS RELEASE 404
APPLICATION 12.3 DEVELOPING AN EXTERNAL COMMUNICATION STRATEGY 405
APPENDIXES APPENDIX A SELF-ASSESSMENT OF LEADERSHIP COMMUNICATION
CAPABILITIES 407
APPENDIX B THE BUSINESS OF GRAMMAR 415 APPENDIX C USAGE SELF- ASSESSMENT
424 APPENDIX D SUCCESSFUL CASE
ANALYSIS AND DISCUSSION 430
|
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| author_facet | Barrett, Deborah J. |
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| author_sort | Barrett, Deborah J. |
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| dewey-full | 658.45 |
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| dewey-sort | 3658.45 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 3. ed. |
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| spelling | Barrett, Deborah J. Verfasser aut Leadership communication Deborah J. Barrett 3. ed. New York, NY McGraw-Hill Irwin 2011 XX, 443 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Communication in management Communication in organizations Business communication Leadership Führung GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020407321&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Barrett, Deborah J. Leadership communication Communication in management Communication in organizations Business communication Leadership Führung |
| title | Leadership communication |
| title_auth | Leadership communication |
| title_exact_search | Leadership communication |
| title_full | Leadership communication Deborah J. Barrett |
| title_fullStr | Leadership communication Deborah J. Barrett |
| title_full_unstemmed | Leadership communication Deborah J. Barrett |
| title_short | Leadership communication |
| title_sort | leadership communication |
| topic | Communication in management Communication in organizations Business communication Leadership Führung |
| topic_facet | Communication in management Communication in organizations Business communication Leadership Führung |
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