Verfügbarkeit: Handbook of service science

Handbook of service science:

Gespeichert in:

Bibliographische Detailangaben
Format:	Buch
Sprache:	English
Veröffentlicht:	New York [u.a.] Springer 2010
Ausgabe:	1. Aufl.
Schriftenreihe:	Service science : research and innovations in the service economy
Schlagworte:	Innovationsmanagement Dienstleistungsbetrieb Dienstleistung Management Aufsatzsammlung
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	Literaturangaben
Beschreibung:	XXVII, 758 S. zahlr. graph. Darst.
ISBN:	9781441916273 9781461425946

Internformat

MARC


LEADER	00000nam a2200000 c 4500
001	BV036483987
003	DE-604
005	20150805
007	t
008	100603s2010 gw d\|\|\| \|\|\|\| 00\|\|\| eng d
015			\|a 09,N41,0297 \|2 dnb
016	7		\|a 996986537 \|2 DE-101
020			\|a 9781441916273 \|c hbk. \|9 978-1-4419-1627-3
020			\|a 9781461425946 \|9 978-1-4614-2594-6
024	3		\|a 9781441916273
028	5	2	\|a 12243457
035			\|a (OCoLC)699650895
035			\|a (DE-599)DNB996986537
040			\|a DE-604 \|b ger \|e rakddb
041	0		\|a eng
044			\|a gw \|c XA-DE-BE
049			\|a DE-11 \|a DE-12 \|a DE-188 \|a DE-945 \|a DE-N2 \|a DE-862 \|a DE-525 \|a DE-573
084			\|a QQ 250 \|0 (DE-625)141969: \|2 rvk
084			\|a QP 620 \|2 sdnb
084			\|a 330 \|2 sdnb
245	1	0	\|a Handbook of service science \|c Paul P. Maglio ... eds.
250			\|a 1. Aufl.
264		1	\|a New York [u.a.] \|b Springer \|c 2010
300			\|a XXVII, 758 S. \|b zahlr. graph. Darst.
336			\|b txt \|2 rdacontent
337			\|b n \|2 rdamedia
338			\|b nc \|2 rdacarrier
490	0		\|a Service science : research and innovations in the service economy
500			\|a Literaturangaben
650	0	7	\|a Innovationsmanagement \|0 (DE-588)4161817-8 \|2 gnd \|9 rswk-swf
650	0	7	\|a Dienstleistungsbetrieb \|0 (DE-588)4012181-1 \|2 gnd \|9 rswk-swf
650	0	7	\|a Dienstleistung \|0 (DE-588)4012178-1 \|2 gnd \|9 rswk-swf
650	0	7	\|a Management \|0 (DE-588)4037278-9 \|2 gnd \|9 rswk-swf
655		7	\|0 (DE-588)4143413-4 \|a Aufsatzsammlung \|2 gnd-content
689	0	0	\|a Dienstleistung \|0 (DE-588)4012178-1 \|D s
689	0	1	\|a Management \|0 (DE-588)4037278-9 \|D s
689	0		\|5 DE-188
689	1	0	\|a Dienstleistungsbetrieb \|0 (DE-588)4012181-1 \|D s
689	1	1	\|a Innovationsmanagement \|0 (DE-588)4161817-8 \|D s
689	1		\|C b \|5 DE-188
700	1		\|a Maglio, Paul P. \|e Sonstige \|4 oth
776	0	8	\|i Erscheint auch als \|n Online-Ausgabe \|z 978-1-4419-1628-0
856	4	2	\|m HBZ Datenaustausch \|q application/pdf \|u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020406730&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA \|3 Inhaltsverzeichnis
999			\|a oai:aleph.bib-bvb.de:BVB01-020406730

Datensatz im Suchindex

DE-BY-862_location	2000
DE-BY-FWS_call_number	2000/QQ 250 M195
DE-BY-FWS_katkey	510201
DE-BY-FWS_media_number	083000509954
_version_	1815574573491421184
adam_text	Titel: Handbook of service science Autor: Maglio, Paul P. Jahr: 2010 Table of Contents Foreword ................................................................................. ix Carl J. Schramm and William J. Baumol Preface ................................................................................... xiii Contributors .............................................................................. xv Introduction: Why a Handbook? ........................................................ 1 Paul P. Maglio, Cheryl A. Kieliszewski, and James C. Spohrer Part 1: Context: Origins Revisiting Where Does the Customer Fit in a Service Operation? Background and Future Development of Contact Theory ...................... 11 Richard B. Chase The Service Profit Chain: From Satisfaction to Ownership .................... 19 James L. Heskett and W. Earl Sasser, Jr. Winning the Service Game: Revisiting the Rules by Which People Co-Create Value ................................................................. 31 Benjamin Schneider and David E. Bowen Customer Equity: Driving the Value of the Firm by Increasing the Value of Customers ............................................................. 61 Roland T. Rust and Gaurav Bhalla Service Worlds: The Services Duality and the Rise of the Manuservice Economy ........................................................ 79 John R. Bryson and Peter W. Daniels vi Table of Contents Part 2: Context: Theory The Unified Service Theory: A Paradigm for Service Science .............. 107 Scott E. Sampson Advancing Service Science with Service-Dominant Logic: Clarifications and Conceptual Development ................................ 133 Stephen L. Vargo, Robert F. Lusch, and Melissa A. Akaka Toward a Science of Service Systems: Value and Symbols .................. 157 James C. Spohrer and Paul P. Maglio Part 3: Research and Practice: Design Technology s Impact on the Gaps Model of Service Quality ............... 197 Mary Jo Bitner, Valarie A. Zeithaml, and Dwayne D. Gremler Seven Contexts for Service System Design ..................................... 219 Robert J. Glushko Business Architectures for the Design of Enterprise Service Systems ..... 251 Susanne Glissmann and Jorge Sanz A Service Practice Approach: People, Activities and Information in Highly Collaborative Knowledge-based Service Systems ............ 283 Cheryl A. Kieliszewski, John H. Bailey, and Jeanette Blomberg Part 4: Research and Practice: Operations The Neglect of Service Science in the Operations Management Field .... 309 Richard Metters Death Spirals and Virtuous Cycles: Human Resource Dynamics in Knowledge-Based Services .................................................. 321 Rogelio Oliva and John D. Sterman Table of Contents vii Service Science: A Reflection from Telecommunications Service Perspective ...................................................................... 359 Eng K. Chew Service Engineering: Multiperspective and Interdisciplinary Framework for New Solution Design ............................................................ 387 Gerhard Gudergan Part 5: Research and Practice: Delivery The Industrialization of Information Intensive Services ..................... 419 Uday S. Karmarkar Workforce Analytics for the Services Economy .............................. 437 Aleksandra Mojsilovic and Daniel Connors Understanding Complex Product and Service Delivery Systems .......... 461 William B. Rouse and Rahul C. Basole A Formal Model of Service Delivery .......................................... 481 Guruduth Banavar, Alan Hartman, Lakshmish Ramaswamy, and Anatoly Zherebtsov Part 6: Research and Practice: Innovation Service Innovation ................................................................ 511 Ian Miles Innovation in Services and Entrepreneurship: Beyond Industrialist and Technologist Concepts of Sustainable Development ...................... 535 Faridah Djellal and Faiz Gallouj Service Innovation and Customer Co-development ........................... 561 Bo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell Advancing Services Innovation: Five Key Concepts ........................ 579 Henry Chesbrough and Andrew Davies viii Table of Con tents What Effects Do Legal Rules Have on Service Innovation? ................. 603 Pamela Samuelson Part 7: Future The Future of Service Is Long Overdue ........................................ 625 Evert Gummesson The Evolution and Future of Service: Building and Broadening a Multidisciplinary Field ..................................................... 643 Raymond P. Fisk and Stephen J. Grove Trading Zones, Normative Scenarios, and Service Science .................. 665 Michael E. Gorman The Cambridge-IBM SSME White Paper Revisited ......................... 677 James C. Spohrer, Mike Gregory, and Guangjie Ren Service Science, Management, and Engineering in Japan ................... 707 Kazuyoshi Hidaka Innovation and Skills: Future Service Science Education .................... 717 Linda Macaulay, Claire Moxham, Barbara Jones, and Ian Miles Author Index ........................................................................... 737 Subject Index .......................................................................... 755
any_adam_object	1
building	Verbundindex
bvnumber	BV036483987
classification_rvk	QQ 250
ctrlnum	(OCoLC)699650895 (DE-599)DNB996986537
discipline	Wirtschaftswissenschaften
edition	1. Aufl.
format	Book
fullrecord	<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02144nam a2200553 c 4500</leader><controlfield tag="001">BV036483987</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20150805 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">100603s2010 gw d\|\|\| \|\|\|\| 00\|\|\| eng d</controlfield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">09,N41,0297</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">996986537</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781441916273</subfield><subfield code="c">hbk.</subfield><subfield code="9">978-1-4419-1627-3</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781461425946</subfield><subfield code="9">978-1-4614-2594-6</subfield></datafield><datafield tag="024" ind1="3" ind2=" "><subfield code="a">9781441916273</subfield></datafield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">12243457</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)699650895</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)DNB996986537</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">XA-DE-BE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-11</subfield><subfield code="a">DE-12</subfield><subfield code="a">DE-188</subfield><subfield code="a">DE-945</subfield><subfield code="a">DE-N2</subfield><subfield code="a">DE-862</subfield><subfield code="a">DE-525</subfield><subfield code="a">DE-573</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 250</subfield><subfield code="0">(DE-625)141969:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">330</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Handbook of service science</subfield><subfield code="c">Paul P. Maglio ... eds.</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. Aufl.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York [u.a.]</subfield><subfield code="b">Springer</subfield><subfield code="c">2010</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXVII, 758 S.</subfield><subfield code="b">zahlr. graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Service science : research and innovations in the service economy</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Literaturangaben</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Innovationsmanagement</subfield><subfield code="0">(DE-588)4161817-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistungsbetrieb</subfield><subfield code="0">(DE-588)4012181-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistung</subfield><subfield code="0">(DE-588)4012178-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4143413-4</subfield><subfield code="a">Aufsatzsammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Dienstleistung</subfield><subfield code="0">(DE-588)4012178-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-188</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Dienstleistungsbetrieb</subfield><subfield code="0">(DE-588)4012181-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Innovationsmanagement</subfield><subfield code="0">(DE-588)4161817-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="C">b</subfield><subfield code="5">DE-188</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Maglio, Paul P.</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-1-4419-1628-0</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020406730&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-020406730</subfield></datafield></record></collection>
genre	(DE-588)4143413-4 Aufsatzsammlung gnd-content
genre_facet	Aufsatzsammlung
id	DE-604.BV036483987
illustrated	Illustrated
indexdate	2024-11-13T04:00:40Z
institution	BVB
isbn	9781441916273 9781461425946
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-020406730
oclc_num	699650895
open_access_boolean
owner	DE-11 DE-12 DE-188 DE-945 DE-N2 DE-862 DE-BY-FWS DE-525 DE-573
owner_facet	DE-11 DE-12 DE-188 DE-945 DE-N2 DE-862 DE-BY-FWS DE-525 DE-573
physical	XXVII, 758 S. zahlr. graph. Darst.
publishDate	2010
publishDateSearch	2010
publishDateSort	2010
publisher	Springer
record_format	marc
series2	Service science : research and innovations in the service economy
spellingShingle	Handbook of service science Innovationsmanagement (DE-588)4161817-8 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd
subject_GND	(DE-588)4161817-8 (DE-588)4012181-1 (DE-588)4012178-1 (DE-588)4037278-9 (DE-588)4143413-4
title	Handbook of service science
title_auth	Handbook of service science
title_exact_search	Handbook of service science
title_full	Handbook of service science Paul P. Maglio ... eds.
title_fullStr	Handbook of service science Paul P. Maglio ... eds.
title_full_unstemmed	Handbook of service science Paul P. Maglio ... eds.
title_short	Handbook of service science
title_sort	handbook of service science
topic	Innovationsmanagement (DE-588)4161817-8 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd
topic_facet	Innovationsmanagement Dienstleistungsbetrieb Dienstleistung Management Aufsatzsammlung
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020406730&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT magliopaulp handbookofservicescience

Verfügbarkeit

Inhaltsverzeichnis

Sonderstandort Fakultät

Bestandesangaben von Sonderstandort Fakultät
Signatur:	2000 QQ 250 M195
Exemplar 1	nicht ausleihbar Checked out – Rückgabe bis: 31.12.2099 Vormerken

MARC

Datensatz im Suchindex

Sonderstandort Fakultät

Ähnliche Einträge