APA (7th ed.) Citation

Hayes, B. E. (2008). Measuring customer satisfaction and loyalty: Survey design, use, and statistical analysis methods (3. ed.). ASQ Quality Press.

Chicago Style (17th ed.) Citation

Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. 3. ed. Milwaukee, Wis: ASQ Quality Press, 2008.

MLA (9th ed.) Citation

Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. 3. ed. ASQ Quality Press, 2008.