Measuring customer satisfaction and loyalty: survey design, use, and statistical analysis methods
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Milwaukee, Wis.
ASQ Quality Press
2008
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Table of contents only |
| Beschreibung: | Bis 2. Aufl. u.d.T.: Measuring customer satisfaction Includes bibliographical references (p. 275-280) and index |
| Beschreibung: | XXIII, 287 S. graph. Darst. 24 cm |
| ISBN: | 9780873897433 0873897439 |
Internformat
MARC
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| 100 | 1 | |a Hayes, Bob E. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Measuring customer satisfaction and loyalty |b survey design, use, and statistical analysis methods |c Bob E. Hayes |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a Milwaukee, Wis. |b ASQ Quality Press |c 2008 | |
| 300 | |a XXIII, 287 S. |b graph. Darst. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Bis 2. Aufl. u.d.T.: Measuring customer satisfaction | ||
| 500 | |a Includes bibliographical references (p. 275-280) and index | ||
| 650 | 4 | |a Consumer satisfaction |x Statistical methods | |
| 650 | 4 | |a Questionnaires | |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Umfrage |0 (DE-588)4005227-8 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |D s |
| 689 | 0 | 1 | |a Umfrage |0 (DE-588)4005227-8 |D s |
| 689 | 0 | |C b |5 DE-604 | |
| 856 | 4 | |u http://www.loc.gov/catdir/toc/ecip0818/2008020729.html |3 Table of contents only | |
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Datensatz im Suchindex
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| author_facet | Hayes, Bob E. |
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| callnumber-label | HF5415 |
| callnumber-raw | HF5415.335 |
| callnumber-search | HF5415.335 |
| callnumber-sort | HF 45415.335 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)227573879 (DE-599)BVBBV036111267 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 3. ed. |
| format | Book |
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| id | DE-604.BV036111267 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:12:17Z |
| institution | BVB |
| isbn | 9780873897433 0873897439 |
| language | English |
| lccn | 2008020729 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-019001450 |
| oclc_num | 227573879 |
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| owner | DE-945 |
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| physical | XXIII, 287 S. graph. Darst. 24 cm |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | ASQ Quality Press |
| record_format | marc |
| spelling | Hayes, Bob E. Verfasser aut Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods Bob E. Hayes 3. ed. Milwaukee, Wis. ASQ Quality Press 2008 XXIII, 287 S. graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Bis 2. Aufl. u.d.T.: Measuring customer satisfaction Includes bibliographical references (p. 275-280) and index Consumer satisfaction Statistical methods Questionnaires Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Umfrage (DE-588)4005227-8 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 s Umfrage (DE-588)4005227-8 s b DE-604 http://www.loc.gov/catdir/toc/ecip0818/2008020729.html Table of contents only |
| spellingShingle | Hayes, Bob E. Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods Consumer satisfaction Statistical methods Questionnaires Verbraucherzufriedenheit (DE-588)4129147-5 gnd Umfrage (DE-588)4005227-8 gnd |
| subject_GND | (DE-588)4129147-5 (DE-588)4005227-8 |
| title | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods |
| title_auth | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods |
| title_exact_search | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods |
| title_full | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods Bob E. Hayes |
| title_fullStr | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods Bob E. Hayes |
| title_full_unstemmed | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods Bob E. Hayes |
| title_short | Measuring customer satisfaction and loyalty |
| title_sort | measuring customer satisfaction and loyalty survey design use and statistical analysis methods |
| title_sub | survey design, use, and statistical analysis methods |
| topic | Consumer satisfaction Statistical methods Questionnaires Verbraucherzufriedenheit (DE-588)4129147-5 gnd Umfrage (DE-588)4005227-8 gnd |
| topic_facet | Consumer satisfaction Statistical methods Questionnaires Verbraucherzufriedenheit Umfrage |
| url | http://www.loc.gov/catdir/toc/ecip0818/2008020729.html |
| work_keys_str_mv | AT hayesbobe measuringcustomersatisfactionandloyaltysurveydesignuseandstatisticalanalysismethods |