Knowledge management: organizing knowledge based enterprises
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Basingstoke [u.a.]
Palgrave Macmillan
2010
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXVI, 356 S. Ill., graph. Darst. |
| ISBN: | 9780230230279 |
Internformat
MARC
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| 100 | 1 | |a Hawryszkiewycz, Igor T. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Knowledge management |b organizing knowledge based enterprises |c Igor Hawryszkiewycz |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Basingstoke [u.a.] |b Palgrave Macmillan |c 2010 | |
| 300 | |a XXVI, 356 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Datenverarbeitung | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Knowledge management | |
| 650 | 4 | |a Technological innovations |x Management | |
| 650 | 4 | |a Business |x Data processing |x Management | |
| 650 | 4 | |a Knowledge management |v Case studies | |
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Datensatz im Suchindex
| _version_ | 1804141174383968256 |
|---|---|
| adam_text | Contents
List of Figures and Tables
xvii
Foreword
xxii
Preface
xxiv
Acknowledgements
xxvi
Part I Knowledge Management within Business
Communities
1
The Business Environment
3
1
Introduction
3
1.1
Business and strategy
5
2
Processes as a way of doing business
6
2.1
Business process innovation
6
3
The emerging nature of business
6
3.1
Business activities
7
3.2
Processes in business networking
7
3.3
Greater emphasis on knowledge
8
4
The emerging nature of knowledge-based processes
9
4.1
Providing services to customers
10
4.2
Collaboration and knowledge management
10
5
Dynamic environments and complex adaptive processes
11
5.1
Businesses as collections of processes
12
6
Summary
12
7
Questions and exercises
13
Some further readings
13
2
Business Processes and Activities
14
1
Introduction
14
2
Describing a process as a set of connected business activities
14
2.1
Business activities and processes
17
2.2
Process emergence
18
2.3
Terminolog}
for describing processes
19
2.4
Processes in business networks
20
3
Introduction to knowledge management and process
23
3.1
Combining knowledge management and business
activities
23
4
Technologies
to support knowledge-based processes
24
5
Collaboration and team work
25
5.1
Teams and communities
26
6
Communities and knowledge management
27
6.1
Developing social capital
28
6.2
Linking technologies and social communities
30
6.3
Linking technology and process
32
7
Building communities on the internet
33
7.1
Community networks and networked
communities
34
7.2
Communities sharing knowledge and information
34
7.3
Building personal communities
35
7.4
Extending to specialized communities of practice
36
7.5
Agricultural developments
37
7.6
Collaborative knowledge networks
37
7.7
Trends in business application
38
8
Summary
38
9
Discussion questions
39
Case study I
-
Data collection
40
Some further readings
41
3
Connecting People Within Business Activities
42
1
Introduction
42
2
Connectivity
-
Keeping track of everything
44
2.1
Improving connectivity
-
Context and awareness
44
2.2
Context
45
2.3
Awareness
45
2.4
The common options for keeping track of contexts
46
3
Connectivity and interactivity
46
3.1
The role of technology in improving productivity
47
4
Social networking and social network diagrams
48
4.1
Extending social networks to create enterprise social
networks
49
5
Types of business activities
51
5.1
Kind of work carried out by people
51
6
Combining social networks and business activities
53
6.1
Leadership roles for transactive work
53
6.2
Coordination role
54
6.3
Facilitator role in collaboration
56
6.4
Advisory or expert roles
58
6.5
Dual roles
59
7
Choosing collaboration structures
59
8
Using the enterprise social network in process design
61
8.1
Simplifying connectivity
61
8.2
Decomposing activities
62
9
Other classifications of work
62
9.1
Management levels
62
10
Summary
63
11
Questions and Exercises
64
Case study II
-
Brokering in the sales process
67
Some further readings
68
4
Collaboration, Knowledge and Innovation
69
1
Introduction
69
2
The role of collaboration in leveraging knowledge
management and innovation
70
2.1
What to change to encourage innovation?
71
3
What is knowledge and knowledge management?
72
3.1
Tacit and explicit knowledge
73
3.2
Describing knowledge
73
3.3
Knowledge metaphors
74
3.4
Knowledge assimilation
74
4
Activities in developing knowledge
75
4.1
Finding knowledge
75
4.2
Retaining knowledge
76
4.3
Transferring and sharing knowledge
77
5
Directions for knowledge management
78
5.1
Nonaka s knowledge creation process
78
5.2
Davenport and
Prusak
79
5.3
Forming perspectives
79
5.4
Enabling knowledge sharing and creation
79
5.5
Nonaka s enablers
81
6
Implementing strategies for knowledge management
81
6.1
Codification and personalization
81
6.2
Steps in managing knowledge
82
6.3
Knowledge officers
83
7
The innovation process
83
7.1
Innovation metaphors
84
7.2
Innovation processes
84
7.3
Adoption of innovation
85
7.4
Strategic communities in planning
86
7.5
Strategies for innovation through open networks
88
7.6
Proactively innovating new
strateg}
89
7.7
A generic model for responding to situations
90
8
Some guidelines for matching collaboration to business
activities
91
8.1
Awareness
-
The simplest form of collaboration
91
9
Guidelines for collaboration in business activities
91
9.1
Example
-
Integrative
task focused activity
-
Developing reports
91
10
Combining activities into larger networks
93
10.1
Emergent large-scale activities
-
Combining planning,
coordination and task execution
93
10.2
Example
-
Assessing emergency situation
95
11
Summary
96
12
Questions and exercises
97
Case study III
-
Installing and managing back-up power
installations
97
Some further readings
99
5
Culture and Knowledge Sharing
100
1
Introduction
100
1.1
Globalization
102
2
What is culture?
102
2.1
Describing culture
103
2.2
Context and time as part of culture
104
2.3
The relationship of community and individual
culture
105
3
Institutional cultures
105
3.1
Professional cultures
106
4
Communication and culture
107
4.1
The importance of language in communication
108
4.2
Language and the Internet
108
4.3
The influence of the Internet
108
4.4
Implication for website design
109
5
Culture and knowledge sharing
109
5.1
The influence of social factors
110
5.2
The influence of intercommunity factors
110
5.3
The importance of trust in knowledge sharing 111
5.4
The influence of technology 111
6
Reducing resistance to knowledge sharing 111
7
Changing organizational culture
112
7.1
The role of human relations (HR) policies
112
7.2
Building trust
112
7.3
Organizing communication across the enterprise
113
7.4
Sharing knowledge across global organizations
113
8
Facilitating intercommunity knowledge sharing
114
8.1
Project coordination
115
8.2
Cross-functional teams
116
9
Organizational problem solving
117
10
Summary
118
11
Discussion questions
118
Case study
IV -
Global marketing of Green
cosmetics
119
Some further readings
121
6
Social Software
122
1
Introduction
122
2
Recreational use
-
The social networking sites
124
2.1
Early blogsi
tes
124
2.2
Facebook and MySpace
124
2.3
The economies of personal sites
125
2.4
Use of blog hosts
125
2.5
Professional use
127
2.6
Extending to business applications
127
3
Organizing social software for business applications
128
3.1
Maintaining awareness
129
3.2
Communities of practice and social software
129
3.3
Knowledge hubs
130
3.4
The issue of governance
130
3.5
Capturing best practices
131
3.6
Guidelines for implementation
132
4
Discussion boards
133
5
Blogs
134
5.1
Applications of blogs to business
135
5.2
Sharing knowledge through blogs
136
5.3
What are the standard terms?
136
5.4
Who does the tagging
-
A governance issue?
137
5.5
Who does the searching?
137
6
Wikis
137
7
Using social software to capture knowledge
139
8
Ultimate goal
-
Integration of services to support knowledge
communities
140
8.1
Sharing knowledge across business
activities
140
9
What of the future?
142
10
Summary
142
11
Exercises
143
Some further readings
144
Part II Current Business Systems
7
Today s Business Applications
147
1
Introduction
147
2
Traditional business models
148
2.1
Business units in material flow
149
2.2
Achieving competitive advantage
151
2.3
Adding value
151
3
Enterprise resource planning
152
3.1
The impact of ERP systems
153
3.2
ERP systems and knowledge management
154
4
Framework, for electronic commerce
154
4.1
Business innovations using knowledge
management
156
5
Customer relationship management
157
5.1
CRM processes
158
5.2
CRM services
159
6
Call centers as a way of providing customer service
160
6.1
Call center software and services
160
6.2
Personalized call center services
161
6.3
Web-based call centers
161
7
E-procurement
162
8
Tendering processes
163
8.1
Business processes for managing responses to
tenders
165
8.2
Economics of supporting tendering processes with
collaborative technologies
167
9
Business networking
167
9.1
Extending to supply chain management
168
9.2
Extending collaboration to supply chains
171
9.3
Disaggregation and vertical integration
172
9.4
Example in telecommunications
173
9.5
Example in electric power generation
174
10
Trading hubs and portals
174
10.1
Extending hubs to the tendering process
175
11
Integrating services into business processes
176
12
Summary
176
13
Questions and exercises
177
Case study V
—
Building teams for responding to
tenders
178
Some further readings
179
Achieving Dynamic Capability Through Business
Networking
181
1
Introduction
181
1.1
Business characteristics and trends
182
1.2
Greater emphasis on collaboration
183
2
Creating value chains
184
2.1
Collaboration and knowledge sharing in value
networks
185
2.2
General business process requirements
185
3
Process-oriented collaboration
186
3.1
Where is the complexity?
187
4
Project-based organizations
188
4.1
Extending to partnerships
188
4.2
The importance of trust in business relationships
189
5
Outsourcing
189
5.1
Deciding what and whether to outsource
190
5.2
Choosing a vendor or provider
191
5.3
Reducing risk
191
5.4
Arranging the contract
191
5.5
Maintaining the relationship
191
5.6
Outsourcing business processes
192
5.7
Managing outsourcing
193
5.8
Collaboration in outsourcing
194
6
Product development
196
6.1
The apparel industry
-
An example of dynamic
capability
196
6.2
Product development activities and processes
197
6.3
ERP systems
-
Manufacturing resource planning
198
6.4
Collaboration in product development
200
7
Extending product development to services
201
7.1
Services to clients
201
7.2
Delivering dynamic capability to business services
201
7.3
Finding experts or people to work with
202
7.4
Services for fault tracing
202
7.5
Technical services
204
8
Summary
205
9
Discussion Questions
205
Case study VI
-
Responding to trouble reports in supply
chains
206
Some further readings
207
Part III Organizing for Knowledge Management
9
Modeling Business Activities
211
1
Introduction
211
2
Revision of business activity model
212
2.1
The importance of roles
213
2.2
Some examples of BAMs
214
2.3
Going into more detail
215
3
Modeling the process perspective
216
3.1
Modeling methods for predefined processes
218
3.2
Methods for non-predefined processes
219
3.3
Informal methods
220
4
Modeling the organizational perspective
222
5
Modeling the knowledge perspective
223
6
Modeling as part of system development
224
6.1
System development methods
225
6.2
System development methods for predefined processes
226
6.3
Open methods
227
6.4
Notification schemes
227
6.5
Implications for managing system development
227
7
Summary
228
8
Exercises
228
Some further readings
230
10
The First Design Step: Defining Requirements
231
1
Introduction
231
2
The evolving business architecture
232
3
Methods for defining requirements
234
3.1
Choosing your own design process
234
3.2
Design choices
-
Who is the driver
236
3.3
Cross organizational issues
238
4
Some techniques being proposed for open design processes
239
4.1
Metaphors
239
4.2
Design knowledge and patterns
240
4.3
The importance of having a vision
241
4.4
The importance of alternatives
241
5
Option
1-А
totally open and bottom-up approach
242
6
Option
2-А
systematic (Up and Down) approach
243
6.1
The systematic approach
-
What are the design steps
244
6.2
Integrating socio-technical analysis into the systematic
approach
246
7
Developing intention (Phase
1) 246
7.1
Phase
1
Design steps
247
8
Example
-
A global marketing services (GMS) organization
251
8.1
Business activities
252
8.2
Information
253
8.3
Social networking
253
8.4
Alternative
1 -
Outsourcing selected non-core
processes
254
8.5
Alternative
2 —
Specializing internal operations
257
8.6
Alternative
3 -
A strategic change
-
Opening branches
or franchises
258
8.7
Making the decision
260
9
Summary
260
10
Questions and Exercises
261
Case study
VII
-
Organizing experts
261
Some further readings
265
11
Creating the Business Architecture: Combining Activities,
Knowledge and People
266
1
Introduction
266
2
A Blueprint to describe the business architecture
267
3
The Design process to specify new business architecture
268
4
Starting with business activity design
270
4.1
Developing the top-level activity diagram
270
4.2
Refining the activities
271
4.3
Look at alternatives
272
4.4
Including the social perspective
272
5
Designing individual business activities
273
5.1
Questions to ask during activity design
275
5.2
A simple example
-
Part ordering
276
5.3
Another example
-
Consulting services
277
6
Designing the top-level structure
-
GMS example
279
6.1
Identifying and organizing business activities
279
6.2
Defining the enterprise social network
281
6.3
Designing the database and collaborative
knowledge base
282
7
Defining scenarios
284
7.1
Scenarios
284
7.2
Scenario for activity in contract development
285
8
Summary
286
9
Continuation of case studies
286
Some further reading
286
Part IV Supporting Technologies
12
Specifying Electronic Workspaces for the Business
Architecture
289
1
Introduction
289
2
Networks of electronic workspaces
290
3
Specifying workspace requirements
292
3.1
Specifying workspace components
293
3.2
Workspace dynamics
293
3.3
Managing workspaces
295
3.4
Workspace governance
295
4
Using business architecture models to specify electronic
workspaces
297
4.1
Example
-
GMS
-
Marketing organization
297
4.2
Creating the workspace
299
5
Summary
299
6
Questions and Exercises
300
Some further readings
302
13
Technologies for Business Processes
303
1
Introduction
303
2
Denning
Technolog)·
Requirements
304
2.1
Technology trade-offs
306
3
The ERP component
307
3.1
Document management systems
307
3.2 Workflow
management
systems
307
3.3
Setting up a process workflow
308
3.4
Setting up ERP systems
309
3.5
Extending ERP
309
4
Middleware technologies for knowledge support
309
5
Trends to fully customizable technologies
310
5.1
Web
2.0 310
5.2
Service oriented architectures
311
6
Lightweight platforms for constructing workspaces
312
6.1
Lightweight exchange
313
6.2
Lightweight collaboration
314
6.3
Lightweight workflow
315
6.4
Technologies for lightweight workspaces
316
7
Choosing technologies to support business activities
317
7.1
Example
-
Marketing organization example
318
7.2
A more detailed specification of the services required
for work processes
319
8
Summary
319
9
Continuation of case studies
320
Some further readings
320
14
Connecting Enterprises
321
1
Introduction
321
2
Typical industry wide networks
322
3
Creating the business connections
324
3.1
Virtual organizations
326
3.2
Emerging objectives
326
4
Growing cross-organizational relationships
326
4.1
Strategic engagements
327
5
Business networks planning
328
5.1
The organizational perspective
-
Develop a joint vision
329
5.2
Set objectives and priorities by defining projects
330
5.3
Define organizational arrangements
330
6
The social perspective
-
Developing a connection plan
330
7
Technical architecture to support enterprise integration
331
8
Summary
332
9
Projects
333
Some further readings
333
ry of Some Often Used Terms in Modeling and Design
335
<hy
336
Index
343
|
| any_adam_object | 1 |
| author | Hawryszkiewycz, Igor T. |
| author_facet | Hawryszkiewycz, Igor T. |
| author_role | aut |
| author_sort | Hawryszkiewycz, Igor T. |
| author_variant | i t h it ith |
| building | Verbundindex |
| bvnumber | BV036103646 |
| callnumber-first | H - Social Science |
| callnumber-label | HD30 |
| callnumber-raw | HD30.2 |
| callnumber-search | HD30.2 |
| callnumber-sort | HD 230.2 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 345 |
| ctrlnum | (OCoLC)436262845 (DE-599)BVBBV036103646 |
| dewey-full | 658.4/038 658.4038 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/038 658.4038 |
| dewey-search | 658.4/038 658.4038 |
| dewey-sort | 3658.4 238 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| genre | (DE-588)4522595-3 Fallstudiensammlung gnd-content |
| genre_facet | Fallstudiensammlung |
| id | DE-604.BV036103646 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:11:41Z |
| institution | BVB |
| isbn | 9780230230279 |
| language | English |
| lccn | 2009046186 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-018993957 |
| oclc_num | 436262845 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-188 |
| owner_facet | DE-355 DE-BY-UBR DE-188 |
| physical | XXVI, 356 S. Ill., graph. Darst. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Palgrave Macmillan |
| record_format | marc |
| spelling | Hawryszkiewycz, Igor T. Verfasser aut Knowledge management organizing knowledge based enterprises Igor Hawryszkiewycz 1. publ. Basingstoke [u.a.] Palgrave Macmillan 2010 XXVI, 356 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Datenverarbeitung Wirtschaft Knowledge management Technological innovations Management Business Data processing Management Knowledge management Case studies Informationstechnik (DE-588)4026926-7 gnd rswk-swf Wissensintensives Unternehmen (DE-588)4803997-4 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Soziale Software (DE-588)7550143-0 gnd rswk-swf Unternehmenskooperation (DE-588)4078604-3 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Unternehmen (DE-588)4061963-1 s Wissensmanagement (DE-588)4561842-2 s Unternehmenskooperation (DE-588)4078604-3 s DE-604 Wissensintensives Unternehmen (DE-588)4803997-4 s Informationstechnik (DE-588)4026926-7 s Soziale Software (DE-588)7550143-0 s DE-188 Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018993957&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hawryszkiewycz, Igor T. Knowledge management organizing knowledge based enterprises Datenverarbeitung Wirtschaft Knowledge management Technological innovations Management Business Data processing Management Knowledge management Case studies Informationstechnik (DE-588)4026926-7 gnd Wissensintensives Unternehmen (DE-588)4803997-4 gnd Wissensmanagement (DE-588)4561842-2 gnd Soziale Software (DE-588)7550143-0 gnd Unternehmenskooperation (DE-588)4078604-3 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4026926-7 (DE-588)4803997-4 (DE-588)4561842-2 (DE-588)7550143-0 (DE-588)4078604-3 (DE-588)4061963-1 (DE-588)4522595-3 |
| title | Knowledge management organizing knowledge based enterprises |
| title_auth | Knowledge management organizing knowledge based enterprises |
| title_exact_search | Knowledge management organizing knowledge based enterprises |
| title_full | Knowledge management organizing knowledge based enterprises Igor Hawryszkiewycz |
| title_fullStr | Knowledge management organizing knowledge based enterprises Igor Hawryszkiewycz |
| title_full_unstemmed | Knowledge management organizing knowledge based enterprises Igor Hawryszkiewycz |
| title_short | Knowledge management |
| title_sort | knowledge management organizing knowledge based enterprises |
| title_sub | organizing knowledge based enterprises |
| topic | Datenverarbeitung Wirtschaft Knowledge management Technological innovations Management Business Data processing Management Knowledge management Case studies Informationstechnik (DE-588)4026926-7 gnd Wissensintensives Unternehmen (DE-588)4803997-4 gnd Wissensmanagement (DE-588)4561842-2 gnd Soziale Software (DE-588)7550143-0 gnd Unternehmenskooperation (DE-588)4078604-3 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Datenverarbeitung Wirtschaft Knowledge management Technological innovations Management Business Data processing Management Knowledge management Case studies Informationstechnik Wissensintensives Unternehmen Wissensmanagement Soziale Software Unternehmenskooperation Unternehmen Fallstudiensammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018993957&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT hawryszkiewyczigort knowledgemanagementorganizingknowledgebasedenterprises |