China's emerging outsourcing capabilities: the services challenge
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Basingstoke
Palgrave Macmillan
2010
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Technology, work and globalization
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XIX, 279 S. Ill., graph. Darst., Kt. |
| ISBN: | 9780230238442 |
Internformat
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| 245 | 1 | 0 | |a China's emerging outsourcing capabilities |b the services challenge |c [ed. by] Mary C. Lacity, Leslie P. Willcocks, Yingqin Zheng |
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: China s emerging outsourcing capabilities
Autor: Lacity, Mary Cecelia
Jahr: 2010
Contents
List of Tables and Figures vii
List of Appendices ix
Series Preface x
Acknowledgements xiv
Notes on Contributors xv
Introduction 1
Mary C. Lacity, Leslie P. Willcocks and Yingqin Zheng
Part I Perspectives on China s Emerging Outsourcing
Capabilities
1 China s Emerging Software Services Outsourcing Industry 17
Yingqin Zheng, Leslie Willcocks and Bo Yang
2 The Maturing Chinese Offshore IT Services Industry: It Takes Ten
Years to Sharpen a Sword 37
Erran Carmel, Guodong Gao and Ning Zhang
3 China, Services Outsourcing and the World 57
Joint research by Accenture and the China Council of International
Investment Promotion (CCUP) edited by John Hindle
4 Outsourcing in China: Lessons Learned 89
Wendell 0. Jones
Part II Research Studies on China s Emerging Outsourcing
Capabilities
5 Mediated Offshore Software Services Models in China:
A Two-stage Study of Operational Capabilities Development 109
Sirkka L. Jarvenpaa and Ji-Ye Mao
6 Testing Alternative Perspectives of Governance in China: A Focus
on Social Ties, Relational Governance and Contracts 139
Laura Poppo and Kevin Zheng Zhou
vi Contents
7 Knowledge Sharing in Professional Services Firms in China 165
Robert M. Davison, Maris G. Martinsons and Carol X. J. Ou
8 The Role of Trust and Control in IS Offshoring from Vendors
Perspectives 184
Ji-Ye Mao, Jae-Nam Lee and Chun-Ping Deng
9 Drivers and Obstacles of Outsourcing Practices in China 216
Kwok Hung Lau and Jianmei Zhang
10 Barriers and Enablers when Transferring R D Practices
from the West to China 236
Joachim A. Timlon and Niklas Akerman
Index 264
List of Tables and Figures
Tables
1.1 Research by authors 3
1.1 Telecom infrastructure in China 21
1.2 Infrastructure and competitiveness of some of the outsourcing
base cities 21
1.3 Evaluating Chinese suppliers capabilities 28
5.1 Profile of the companies studied 117
5.2 General background of the companies studied 118
5.3 Interviewees job title 118
5.4 Learning mechanisms of the capabilities 120
6.1 Basic descriptive statistics of the constructs 153
6.2 Standardized structural equation parameter estimates (t-value) 154
7.1 The internal process perspective of Eastwei s prototype BSC 177
8.1 Weights and loadings of the measures 199
8.2 Results of confirmatory factor analysis 200
8.3 Correlation between constructs 201
8.4 Results of hypothesis testing 202
9.1 Drivers of outsourcing 218
9.2 Main obstacles and problems of outsourcing 219
9.3 Key factors stimulating the growth of outsourcing in China 220
9.4 Key challenges for the Chinese logistics industry 221
9.5 Profiles of the six companies studied 223
9.6 Outsourced activities of the six companies studied 224
9.7 Drivers of outsourcing considered by the six companies studied 226
9.8 Major obstacles and problems of outsourcing encountered by
the six companies studied 228
9.9 Comparison of drivers and obstacles of outsourcing between
China and Western developed countries 229
10.1 The Danish principle for organizing and performing R D
activities and accompanying cognitive structure 253
10.2 The Chinese principle for organizing and performing R D
activities and accompanying cognitive structure 254
viii List of Tables and Figures
Figures
1.1 Location of software service base cities in China 20
1.2 Composition of firms in terms of sales revenue (RMB) (CSIP
et at., 2008) 25
1.3 Composition of total software outsourcing revenue 26
1.4 Evaluating Chinese suppliers capabilities 28
1.5 Climbing the value chain by straddling both markets 33
2.1 Software industry exports, China vs. India, 2001-2006 39
2.2 The top 39 Chinese offshore IT services firms 42
2.3 Geographic distribution of the Top 39 Chinese firms 43
2.4 Timeline of Top 39 Chinese firms by type, company size and
year Non-Chinese clients first served 44
2.5 Examples of multinational ventures 45
2.6 Examples of legacy firms 46
2.7 Examples of new generation firms 48
2.8 Klepper s generic industry maturity model 48
2.9 Potential pros and cons of contracting with each type of Chinese
offshore IT services provider 51
3.1 Forecasted ITO spending is on the rise 62
3.2 Market breakdown by outsourcing type, ITO 66
3.3 Market breakdown by outsourcing type, BPO 66
3.4 Barriers that currently constrain the development of local service
providers 68
3.5 Respondents views on the future of China s price advantage (N = 51) 69
3.6 IT services spending in China segmented by industry 74
3.7 Outsourcing outlook by market 76
3.8 Barriers to the development of service providers (N = 48) 80
3.9 Talent management challenges 81
5.1 Business models in Chinese-Japanese software services offshoring 112
5.2 Learning mechanisms in the three cases 121
5.3 The full model of capabilities development 132
6.1 The conceptual model 142
7.1 Relationships between the four perspectives in the balanced
scorecard based on Kaplan and Norton (1992) and Martinsons
etal. (1999) 175
7.2 The balanced scorecard at Eastwei 176
8.1 The research model 193
8.2 Results of data analysis 201
9.1 A proposed framework for making outsourcing decisions in China 232
List of Appendices
2 The methodology for creating the Top 30 list 53
3 A note on methodology 87
4a Foundation principles for outsourcing in China 103
4b Outsourcing evaluation and selection process 104
6 Measurement items and validity assessment 159
8a Sample interview transcripts 207
8b Questionnaire items 208
8c Profile of Chinese outsourcers 211
8d Breakdown of the nature of tasks in each project 212
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| spelling | China's emerging outsourcing capabilities the services challenge [ed. by] Mary C. Lacity, Leslie P. Willcocks, Yingqin Zheng 1. publ. Basingstoke Palgrave Macmillan 2010 XIX, 279 S. Ill., graph. Darst., Kt. txt rdacontent n rdamedia nc rdacarrier Technology, work and globalization Includes bibliographical references and index Offshore outsourcing / China Information technology / China / Management Electronic data processing departments / Contracting out / China Electronic data processing departments Contracting out China Information technology China Management Offshore outsourcing China Outsourcing (DE-588)4127582-2 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf China (DE-588)4009937-4 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content China (DE-588)4009937-4 g Informationstechnik (DE-588)4026926-7 s Outsourcing (DE-588)4127582-2 s DE-604 Lacity, Mary Cecelia Sonstige (DE-588)132984938 oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018966961&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | China's emerging outsourcing capabilities the services challenge Offshore outsourcing / China Information technology / China / Management Electronic data processing departments / Contracting out / China Electronic data processing departments Contracting out China Information technology China Management Offshore outsourcing China Outsourcing (DE-588)4127582-2 gnd Informationstechnik (DE-588)4026926-7 gnd |
| subject_GND | (DE-588)4127582-2 (DE-588)4026926-7 (DE-588)4009937-4 (DE-588)4143413-4 |
| title | China's emerging outsourcing capabilities the services challenge |
| title_auth | China's emerging outsourcing capabilities the services challenge |
| title_exact_search | China's emerging outsourcing capabilities the services challenge |
| title_full | China's emerging outsourcing capabilities the services challenge [ed. by] Mary C. Lacity, Leslie P. Willcocks, Yingqin Zheng |
| title_fullStr | China's emerging outsourcing capabilities the services challenge [ed. by] Mary C. Lacity, Leslie P. Willcocks, Yingqin Zheng |
| title_full_unstemmed | China's emerging outsourcing capabilities the services challenge [ed. by] Mary C. Lacity, Leslie P. Willcocks, Yingqin Zheng |
| title_short | China's emerging outsourcing capabilities |
| title_sort | china s emerging outsourcing capabilities the services challenge |
| title_sub | the services challenge |
| topic | Offshore outsourcing / China Information technology / China / Management Electronic data processing departments / Contracting out / China Electronic data processing departments Contracting out China Information technology China Management Offshore outsourcing China Outsourcing (DE-588)4127582-2 gnd Informationstechnik (DE-588)4026926-7 gnd |
| topic_facet | Offshore outsourcing / China Information technology / China / Management Electronic data processing departments / Contracting out / China Electronic data processing departments Contracting out China Information technology China Management Offshore outsourcing China Outsourcing Informationstechnik China Aufsatzsammlung |
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