Service Productivity Management: improving service performance using Data Envelopment Analysis (DEA) ; includes DEAFrontier Software
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Bibliographic Details
Main Authors: Sherman, H. David (Author), Zhu, Joe (Author)
Format: Kit Book
Language:English
Published: New York, NY Springer 2006
Subjects:
Item Description:Auch mit CD-ROM erschienen. Additional material ... can be downloaded from http://extras.springer.com ('additional material' entspricht Inhalt der CD-ROM)
Physical Description:XXII, 328 S. Ill., graph. Darst.
ISBN:0387332111
9780387332116
0387332316
9780387332314

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Interlibrary loan Place Request Caution: Not in THWS collection!