APA-Zitierstil (7. Ausg.)

Sherman, H. D., & Zhu, J. (2006). Service Productivity Management: Improving service performance using Data Envelopment Analysis (DEA) ; includes DEAFrontier Software. Springer.

Chicago-Zitierstil (17. Ausg.)

Sherman, H. David, und Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA) ; Includes DEAFrontier Software. New York, NY: Springer, 2006.

MLA-Zitierstil (9. Ausg.)

Sherman, H. David, und Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA) ; Includes DEAFrontier Software. Springer, 2006.