Key performance indicators: developing, implementing, and using winning KPIs
"Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, N.J.
Wiley
2010
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | "Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET. |
| Beschreibung: | Includes index. |
| Beschreibung: | XIX, 299 S. graph. Darst. 24 cm |
| ISBN: | 9780470545157 |
Internformat
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| 250 | |a 2. ed. | ||
| 264 | 1 | |a Hoboken, N.J. |b Wiley |c 2010 | |
| 300 | |a XIX, 299 S. |b graph. Darst. |c 24 cm | ||
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| 520 | 1 | |a "Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET. | |
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Datensatz im Suchindex
| _version_ | 1804141103731965952 |
|---|---|
| adam_text | Titel: Key performance indicators
Autor: Parmenter, David
Jahr: 2010
Contents
Preface ix
Acknowledgments xix
CHAPTER 1 Introduction 1
Key Result Indicators 2
Performance and Result Indicators 3
Key Performance Indicators 4
Management Models that Have a Profound
Impact on KPIs 16
Definitions 24
Notes 27
CHAPTER 2 Foundation Stones for Implementing Key
Performance Indicators 29
Four Foundation Stones Guiding the
Development and Use of KPIs 29
Defining Vision, Mission, and Strategy 37
Note 39
CHAPTER 3 Developing and Using KPIs: A 12-Step Model 41
Step 1: Senior Management Team Commitment 41
Step 2: Establishing a Winning KPI
Project Team 51
Step 3: Establishing a Just Do It Culture
and Process 55
_________________________________________________________Contents
Step 4: Setting Up a Holistic KPI
Development Strategy 62
Step 5: Marketing the KPI System to
All Employees 67
Step 6: Identifying Organization-Wide
Critical Success Factors 74
Step 7: Recording Performance Measures
in a Database 74
Step 8: Selecting Team-Level Performance
Measures 77
Step 9: Selecting Organizational
Winning KPIs 86
Step 10: Developing the Reporting
Framework at All Levels 88
Step 11: Facilitating the Use of
Winning KPIs 96
Step 12: Refining KPIs to Maintain Tfieir
Relevance 101
Notes 105
CHAPTER 4 KPI Team Resource Kit 107
Using This Resource Kit 107
Step 1 Worksheet: Senior Management
Team Commitment 108
Step 2 Worksheet: Establishing a Winning
KPI Team 115
Step 3 Worksheet: Establish a Just Do It
Culture and Process for This Project 119
Step 4 Worksheet: Setting Up a Holistic
KPI Development Strategy 122
Step 5 Worksheet: Marketing the KPI
System to All Employees 125
vr
Contents
Step 6 Worksheet: Identifying
Organization-wide CSFs 132
Step 7 Worksheet: Comprehensive Recording
of Measures within the Database 132
Step 8 Worksheet: Selecting Team
Performance Measures 133
Step 9 Worksheet: Selecting
Organization-wide Winning KPIs 141
Step 10 Worksheet: Developing Display,
Reporting, and Review Frameworks
at All Levels 143
Step 11 Worksheet: Facilitating the Use
of KPIs 146
Step 12 Worksheet: Refining KPIs to
Maintain Their Relevance 146
CHAPTER 5 Templates for Reporting Performance
Measures 155
Reporting Key Result Indicators in a
Dashboard to the Board 155
Reporting Performance Measures
to Management 163
Reporting Performance Measures to Staff 169
Graph Format Examples 172
Notes 184
CHAPTER 6 Facilitator s Resource Kit
Remember the Fundamentals
KPI Typical Questions and Answers
185
185
187
CHAPTER 7 Critical Success Factors Kit
Benefits of Understanding Your
Organization s CSFs
199
200
vu
_____________________________________________________Contents
Relevant Success Factors 204
Step 6: Identifying Organization-wide Critical
Success Factors 205
Finding the CSFs through a Relationship
Mapping Process 212
How I Organize the Critical Success Factor
Workshop 213
Note 222
Appendix 7A: Where to Look for Your
Success Factors 222
Appendix 7B: Letter Invite from the CEO 224
Appendix 7C: Success Factors Workshop
Planning Checklist 225
Appendix 7D: Workshop Instructions 227
Appendix 7E: Success Factor Matrix 233
CHAPTER 8 Brainstorming Performance Measures
241
CHAPTER 9 Implementation Variations for
Small-to-Medium Enterprises and
Not-for-Profit Organizations
Small-to-Medium Enterprises
Not-for-Profit Organizations
243
243
246
CHAPTER 10 Implementation Lessons
How to Implement Winning KPIs
in 16 Weeks
Notes
253
253
265
Epilogue: Electronic Media Available to You
Appendix: Performance Measures Database
Index
267
269
295
Vlll
|
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| dewey-search | 658.4/013 |
| dewey-sort | 3658.4 213 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2. ed. |
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| id | DE-604.BV036060147 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:10:33Z |
| institution | BVB |
| isbn | 9780470545157 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-018951643 |
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| physical | XIX, 299 S. graph. Darst. 24 cm |
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| publishDateSort | 2010 |
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| spelling | Parmenter, David 1955- Verfasser (DE-588)14214536X aut Key performance indicators developing, implementing, and using winning KPIs David Parmenter 2. ed. Hoboken, N.J. Wiley 2010 XIX, 299 S. graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes index. "Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET. Performance technology Performance standards Organizational effectiveness Unternehmenserfolg (DE-588)4223768-3 gnd rswk-swf Leistungskennzahl (DE-588)4718803-0 gnd rswk-swf Kennzahlensystem (DE-588)4199312-3 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Implementation (DE-588)4026661-8 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Effizienz (DE-588)4013585-8 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Leistungsmessung (DE-588)4167290-2 s Kennzahlensystem (DE-588)4199312-3 s Implementation (DE-588)4026661-8 s DE-188 Leistungskennzahl (DE-588)4718803-0 s Unternehmenserfolg (DE-588)4223768-3 s Organisation (DE-588)4043774-7 s Effizienz (DE-588)4013585-8 s 1\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018951643&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Parmenter, David 1955- Key performance indicators developing, implementing, and using winning KPIs Performance technology Performance standards Organizational effectiveness Unternehmenserfolg (DE-588)4223768-3 gnd Leistungskennzahl (DE-588)4718803-0 gnd Kennzahlensystem (DE-588)4199312-3 gnd Organisation (DE-588)4043774-7 gnd Leistungsmessung (DE-588)4167290-2 gnd Implementation (DE-588)4026661-8 gnd Unternehmen (DE-588)4061963-1 gnd Effizienz (DE-588)4013585-8 gnd |
| subject_GND | (DE-588)4223768-3 (DE-588)4718803-0 (DE-588)4199312-3 (DE-588)4043774-7 (DE-588)4167290-2 (DE-588)4026661-8 (DE-588)4061963-1 (DE-588)4013585-8 |
| title | Key performance indicators developing, implementing, and using winning KPIs |
| title_auth | Key performance indicators developing, implementing, and using winning KPIs |
| title_exact_search | Key performance indicators developing, implementing, and using winning KPIs |
| title_full | Key performance indicators developing, implementing, and using winning KPIs David Parmenter |
| title_fullStr | Key performance indicators developing, implementing, and using winning KPIs David Parmenter |
| title_full_unstemmed | Key performance indicators developing, implementing, and using winning KPIs David Parmenter |
| title_short | Key performance indicators |
| title_sort | key performance indicators developing implementing and using winning kpis |
| title_sub | developing, implementing, and using winning KPIs |
| topic | Performance technology Performance standards Organizational effectiveness Unternehmenserfolg (DE-588)4223768-3 gnd Leistungskennzahl (DE-588)4718803-0 gnd Kennzahlensystem (DE-588)4199312-3 gnd Organisation (DE-588)4043774-7 gnd Leistungsmessung (DE-588)4167290-2 gnd Implementation (DE-588)4026661-8 gnd Unternehmen (DE-588)4061963-1 gnd Effizienz (DE-588)4013585-8 gnd |
| topic_facet | Performance technology Performance standards Organizational effectiveness Unternehmenserfolg Leistungskennzahl Kennzahlensystem Organisation Leistungsmessung Implementation Unternehmen Effizienz |
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