The art of scalability: scalable web architecture, processes, and organizations for the modern enterprise
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, NJ
Addison-Wesley
2010
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes index |
| Physical Description: | XXV, 559 S. graph. Darst. |
| ISBN: | 9780137030422 0137030428 |
Staff View
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| 245 | 1 | 0 | |a The art of scalability |b scalable web architecture, processes, and organizations for the modern enterprise |c Martin L. Abbott ; Michael T. Fisher |
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| adam_text | Titel: The art of scalability
Autor: Abbott, Martin L.
Jahr: 2010
Contents
Foreword.......................................................xxi
Acknowledgments...............................................xxiii
About the Authors................................................xxv
Introduction.......................................................1
Part I: Staffing a Scalable Organization...............7
Chapter 1: The Impact of People and Leadership on Scalability...............9
Introducing AUScale..........................................9
Why People ...............................................10
Why Organizations..........................................11
Why Management and Leadership..............................17
Conclusion................................................20
Key Points...............................................20
Chapter 2: Roles for the Scalable Technology Organization.................21
The Effects of Failure........................................22
Defining Roles..............................................23
Executive Responsibilities.....................................25
CEO...................................................25
CFO...................................................26
Business Unit Owners, General Managers, and P L Owners........27
CTO/CIO...............................................27
Organizational Responsibilities.................................29
Architecture Responsibilities.................................29
Engineering Responsibilities.................................30
Production Operations Responsibilities.........................30
Infrastructure Responsibilities................................31
Quality Assurance Responsibilities............................31
Capacity Planning Responsibilities............................32
Individual Contributor Responsibilities and Characteristics...........32
Architect................................................33
ix
T
Contents
33
Software Engineer.........................................
_ .........34
Operator......................................
Infrastructure Engineer.....................................
35
QA Engineer/Analyst.......................................
Capacity Planner..........................................
An Organizational Example...................................
A Tool for Defining Responsibilities.............................J/
Conclusion................................................
41
Key Points...............................................
Chapter 3: Designing Organizations...................................?
Organizational Influences That Affect Scalability...................43
Team Size.................................................
Warning Signs............................................50
Growing or Splitting Teams.................................52
Organizational Structure......................................¦
Functional Organization....................................55
Matrix Organization.......................................57
Conclusion................................................
Key Points...............................................61
Chapter 4: Leadership 101..........................................63
What Is Leadership?.........................................64
Leadership?A Conceptual Model...............................66
Taking Stock of Who You Are.................................67
Leading from the Front.......................................69
Checking Your Ego at the Door................................71
Mission First, People Always...................................72
Making Timely, Sound, and Morally Correct Decisions..............73
Empowering Teams and Scalability..............................74
Alignment with Shareholder Value..............................74
Vision....................................................75
Mission...................................................78
Goals.....................................................79
Putting Vision, Mission, and Goals Together......................81
The Causal Roadmap to Success................................84
Conclusion................................................86
Key Points...............................................87
Contents
1
Chapter 5: Management 101.........................................89
What Is Management?.......................................90
Project and Task Management.................................91
Building Teams?A Sports Analogy.............................93
Upgrading Teams?A Garden Analogy...........................94
Measurement, Metrics, and Goal Evaluation......................98
The Goal Tree.............................................101
Paving the Path for Success...................................102
Conclusion...............................................103
Key Points..............................................104
Chapter 6: Making the Business Case.................................105
Understanding the Experiential Chasm..........................105
Why the Business Executive Might Be the Problem...............106
Why the Technology Executive Might Be the Problem............107
Defeating the Corporate Mindset..............................109
Forming Relationships....................................Ill
Setting the Example......................................Ill
Educating Other Executives................................Ill
Using the RASCI Model...................................112
Speaking in Business Terms.................................112
Getting Them Involved....................................113
Scaring the Executive Team with Facts........................113
The Business Case for Scale...................................114
Conclusion...............................................117
Key Points..............................................117
Part II: Building Processes for Scale...............119
Chapter 7: Understanding Why Processes Are Critical to Scale..............121
The Purpose of Process......................................122
Right Time, Right Process....................................125
How Much Rigor........................................126
How Complex..........................................128
When Good Processes Go Bad................................130
Conclusion...............................................131
Key Points .............................................132
r
Contents
Chapter 8: Managing Incidents and Problems...........................1DJ
1 34
What Is an Incident?........................................x
1 3S
What Is a Problem?......................................... JJ
The Components of Incident Management.......................136
1 39
The Components of Problem Management.......................
Resolving Conflicts Between Incident and Problem Management......140
Incident and Problem Life Cycles..............................140
Implementing the Daily Incident Meeting........................141
Implementing the Quarterly Incident Review.....................I43
The Postmortem Process.....................................143
Putting It All Together.......................................146
14-8
Conclusion...............................................1^°
Key Points..............................................148
Chapter 9: Managing Crisis and Escalations............................I49
What Is a Crisis?...........................................I49
Why Differentiate a Crisis from Any Other Incident?...............150
How Crises Can Change a Company...........................151
Order Out of Chaos........................................152
The Role of the Problem Manager .........................153
The Role of Team Managers................................155
The Role of Engineering Leads..............................156
The Role of Individual Contributors..........................157
Communications and Control.................................157
The War Room............................................158
Escalations...............................................160
Status Communications......................................160
Crises Postmortems.........................................161
Crises Follow-up and Communication..........................162
Conclusion...............................................163
Key Points..............................................163
Chapter 10: Controlling Change in Production Environments...............165
What Is a Change?.........................................166
Change Identification.......................................168
Change Management........................................170
Change Proposal.........................................172
Change Approval........................................174
Change Scheduling.......................................174
Contents
^^m
Change Implementation and Logging.........................176
Change Validation.......................................176
Change Review..........................................177
The Change Control Meeting.................................178
Continuous Process Improvement..............................178
Conclusion...............................................179
Key Points..............................................180
Chapter 11: Determining Headroom for Applications.....................183
Purpose of the Process.......................................184
Structure of the Process......................................185
Ideal Usage Percentage......................................189
Conclusion...............................................192
Key Points.............................................193
Chapter 12: Exploring Architectural Principles..........................195
Principles and Goals........................................196
Principle Selection..........................................199
AKF s Twelve Architectural Principles..........................200
N+l Design.............................................200
Design for Rollback......................................201
Design to Be Disabled.....................................201
Design to Be Monitored...................................202
Design for Multiple Live Sites...............................202
Use Mature Technologies..................................202
Asynchronous Design.....................................202
Stateless Systems.........................................202
Scale Out Not Up........................................203
Design for at Least Two Axes of Scale........................203
Buy When Non Core......................................203
Use Commodity Hardware.................................203
Scalability Principles In Depth.................................204
Design to Be Monitored...................................204
Design for Multiple Live Sites...............................205
Asynchronous Design.....................................205
Stateless Systems.........................................206
Scale Out Not Up........................................207
Design for at Least Two Axes of Scale........................207
Conclusion...............................................208
Key Points..............................................209
r
Contents
111
Chapter 13: Joint Architecture Design.................................iAi
Fixing Organizational Dysfunction.............................^X1
Designing for Scale Cross Functionally..........................214
? 917
Entry and Exit Criteria......................................^
? 219
Conclusion...............................................
Key Points .............................................220
Chapter 14: Architecture Review Board...............................221
Ensuring Scale Through Review...............................221
Board Constituency.........................................223
Conducting the Meeting.....................................225
Entry and Exit Criteria......................................22°
Conclusion...............................................230
Key Points..............................................231
Chapter 15: Focus on Core Competencies: Build Versus Buy...............233
Building Versus Buying, and Scalability..........................233
Focusing on Cost...........................................234
Focusing on Strategy........................................235
Not Built Here Phenomenon................................236
Merging Cost and Strategy...................................237
Does This Component Create Strategic Competitive
Differentiation?........................................238
Are We the Best Owners of This Component or Asset?............238
What Is the Competition to This Component?..................239
Can We Build This Component Cost Effectively?................239
AUScale s Build or Buy Dilemma...............................240
Conclusion...............................................242
Key Points..............................................242
Chapter 16: Determining Risk.......................................243
Importance of Risk Management to Scale........................244
Measuring Risk............................................245
Managing Risk............................................252
Conclusion...............................................255
Key Points..............................................256
Chapter 17: Performance and Stress Testing............................257
Performing Performance Testing...............................257
Criteria................................................258
Contents
^^S
Environment............................................259
Define Tests............................................260
Execute Tests...........................................261
Analyze Data...........................................261
Report to Engineers......................................262
Repeat Tests and Analysis..................................262
Don t Stress Over Stress Testing...............................264
Identify Objectives.......................................264
Identify Key Services......................................265
Determine Load.........................................266
Environment............................................266
Identify Monitors........................................267
Create Load............................................267
Execute Tests...........................................267
Analyze Data...........................................268
Performance and Stress Testing for Scalability....................270
Conclusion...............................................271
Key Points..............................................272
Chapter 18: Barrier Conditions and Rollback...........................273
Barrier Conditions..........................................274
Barrier Conditions and Agile Development.....................275
Barrier Conditions and Waterfall Development.................277
Barrier Conditions and Hybrid Models........................278
Rollback Capabilities.......................................278
Rollback Window Requirements.............................279
Rollback Technology Considerations.........................281
Cost Considerations of Rollback.............................281
Markdown Functionality?Design to Be Disabled..................282
Conclusion...............................................283
Key Points..............................................284
Chapter 19: Fast or Right?.........................................285
Tradeoffs in Business........................................285
Relation to Scalability.......................................289
How to Think About the Decision.............................290
Conclusion...............................................295
Key Points..............................................296
^^y
Contents
Part IE: Architecting Scalable Solutions............297
Chapter 20: Designing for Any Technology.............................299
An Implementation Is Not an Architecture.......................300
Technology Agnostic Design..................................300
TAD and Cost...........................................301
TAD and Risk...........................................302
TAD and Scalability......................................303
TAD and Availability.....................................306
The TAD Approach.........................................306
Conclusion...............................................308
Key Points..............................................308
Chapter 21: Creating Fault Isolative Architectural Structures...............309
Fault Isolative Architecture Terms..............................310
Benefits of Fault Isolation....................................312
Fault Isolation and Availability?Limiting Impact................312
Fault Isolation and Availability?Incident Detection and
Resolution...........................................315
Fault Isolation and Scalability...............................315
Fault Isolation and Time to Market..........................315
Fault Isolation and Cost...................................316
How to Approach Fault Isolation..............................317
Principle 1: Nothing Is Shared...............................318
Principle 2: Nothing Crosses a Swim Lane Boundary.............319
Principle 3: Transactions Occur Along Swim Lanes..............319
When to Implement Fault Isolation.............................319
Approach 1: Swim Lane the Money-Maker.....................320
Approach 2: Swim Lane the Biggest Sources of Incidents..........320
Approach 3: Swim Lane Along Natural Barriers.................320
How to Test Fault Isolative Designs......................321
Conclusion............................................322
Key Points.......................................322
Chapter 22: Introduction to the AKF Scale Cube.........................325
Concepts Versus Rules and Tools................ 325
Introducing the AKF Scale Cube................... 326
Meaning of the Cube....................... 228
The X-Axis of the Cube........................ 328
Contents
^^R
The Y-Axis of the Cube......................................331
The Z-Axis of the Cube......................................333
Putting It All Together......................................334
When and Where to Use the Cube..............................336
Conclusion...............................................337
Key Points..............................................338
Chapter 23: Splitting Applications for Scale............................339
The AKF Scale Cube for Applications...........................339
The X-Axis of the AKF Application Scale Cube...................341
The Y-Axis of the AKF Application Scale Cube...................343
The Z-Axis of the AKF Application Scale Cube...................344
Putting It All Together......................................347
Practical Use of the Application Cube...........................349
Ecommerce Implementation................................350
Human Resources ERP Implementation.......................351
Back Office IT System.....................................352
Observations............................................353
Conclusion...............................................354
Key Points..............................................355
Chapter 24: Splitting Databases for Scale..............................357
The AKF Scale Cube for Databases.............................357
The X-Axis of the AKF Database Scale Cube.....................358
The Y-Axis of the AKF Database Scale Cube.....................362
The Z-Axis of the AKF Database Scale Cube.....................365
Putting It All Together......................................367
Practical Use of the Database Cube.............................370
Ecommerce Implementation................................370
Human Resources ERP Implementation.......................372
Back Office IT System.....................................372
Observations............................................373
Timeline Considerations...................................373
Conclusion...............................................374
Key Points..............................................375
Chapter 25: Caching for Performance and Scale.........................377
Caching Defined...........................................378
Object Caches.............................................381
^^w
Contents
Application Caches.........................................
Proxy Caches...........................................30^
Reverse Proxy Cache......................................JO
Caching Software........................................388
Content Delivery Networks...................................3°
390
Conclusion...............................................
Key Points..............................................391
Chapter 26: Asynchronous Design for Scale............................3^3
Synching Up on Synchronization...............................3 3
Synchronous Versus Asynchronous Calls........................3°5
Scaling Synchronously or Asynchronously.....................^
Example Asynchronous Systems.............................3°°
Defining State.............................................401
Conclusion...............................................4^5
Key Points .............................................406
Part IV: Solving Other Issues and Challenges........409
Chapter 27: Too Much Data........................................411
The Cost of Data...........................................412
The Value of Data and the Cost-Value Dilemma...................414
Making Data Profitable .....................................416
Option Value...........................................416
Strategic Competitive Differentiation.........................416
Cost Justify the Solution (Tiered Storage Solutions)..............417
Transform the Data......................................419
Handling Large Amounts of Data..............................420
Conclusion...............................................423
Key Points..............................................424
Chapter 28: Clouds and Grids.......................................425
History and Definitions......................................426
Grid Computing.........................................428
Public Versus Private Clouds................................430
Characteristics and Architecture of Clouds.......................430
Pay By Usage............................................431
Scale On Demand.................................431
Contents
^^y
Multiple Tenants.........................................432
Virtualization...........................................433
Differences Between Clouds and Grids..........................434
Types of Clouds.........................................435
Conclusion...............................................436
Key Points .............................................437
Chapter 29: Soaring in the Clouds....................................439
Pros and Cons of Cloud Computing............................440
Pros of Cloud Computing..................................440
Cons of Cloud Computing.................................443
Where Clouds Fit in Different Companies........................448
Environments...........................................448
Skill Sets...............................................449
Decision Process...........................................450
Conclusion...............................................453
Key Points..............................................454
Chapter 30: Plugging in the Grid.....................................455
Pros and Cons of Grids......................................456
Pros of Grids............................................456
Cons of Grids...........................................458
Different Uses for Grid Computing.............................461
Production Grid.........................................461
Build Grid..............................................462
Data Warehouse Grid.....................................463
Back Office Grid.........................................464
Decision Process...........................................465
Conclusion...............................................467
Key Points..............................................468
Chapter 31: Monitoring Applications.................................469
How Come We Didn t Catch That Earlier? .....................469
A Framework for Monitoring.................................472
User Experience and Business Metrics.........................476
Systems Monitoring......................................477
Application Monitoring...................................477
Measuring Monitoring: What Is and Isn t Valuable?................478
Monitoring and Processes....................................480
^^y
Contents
Conclusion...............................................4°1
Key Points..............................................482
Chapter 32: Planning Data Centers...................................483
Data Center Costs and Constraints ............................483
Location, Location, Location.................................485
Data Centers and Incremental Growth..........................488
Three Magic Rules of Three..................................490
The First Rule of Three: Three Magic Drivers of
Data Center Costs......................................491
The Second Rule of Three: Three Is the Magic
Number for Servers.....................................491
The Third Rule of Three: Three Is the Magic Number
for Data Centers.......................................492
Multiple Active Data Center Considerations......................496
Conclusion...............................................498
Key Points..............................................499
Chapter 33: Putting It All Together...................................501
What to Do Now?..........................................502
Case Studies..............................................505
eBay: Incredible Success and a Scalability Implosion..............505
Quigo: A Young Product with a Scalability Problem..............506
ShareThis: A Startup Story.................................507
References................................................509
Appendices..................................511
Appendix A: Calculating Availability.................................513
Hardware Uptime..........................................514
Customer Complaints.......................................515
Portion of Site Down........................................516
Third-Party Monitoring Service................................517
Traffic Graph.............................................518
Appendix B: Capacity Planning Calculations............................521
Appendix C: Load and Performance Calculations........................527
Index.......................... .- -
|
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| author | Abbott, Martin L. 1949- Fisher, Michael T. |
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| discipline | Informatik Wirtschaftswissenschaften |
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| id | DE-604.BV036053658 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:10:23Z |
| institution | BVB |
| isbn | 9780137030422 0137030428 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-018945280 |
| oclc_num | 430053782 |
| open_access_boolean | |
| owner | DE-573 |
| owner_facet | DE-573 |
| physical | XXV, 559 S. graph. Darst. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Addison-Wesley |
| record_format | marc |
| spelling | Abbott, Martin L. 1949- Verfasser (DE-588)1032609311 aut The art of scalability scalable web architecture, processes, and organizations for the modern enterprise Martin L. Abbott ; Michael T. Fisher Upper Saddle River, NJ Addison-Wesley 2010 XXV, 559 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes index Unternehmen Business enterprises Computer networks Computer networks Scalability Web site development Organisation (DE-588)4043774-7 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Rechnernetz (DE-588)4070085-9 gnd rswk-swf Skalierbarkeit (DE-588)4520890-6 gnd rswk-swf Skalierbarkeit (DE-588)4520890-6 s Unternehmen (DE-588)4061963-1 s Organisation (DE-588)4043774-7 s DE-604 Rechnernetz (DE-588)4070085-9 s Fisher, Michael T. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018945280&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Abbott, Martin L. 1949- Fisher, Michael T. The art of scalability scalable web architecture, processes, and organizations for the modern enterprise Unternehmen Business enterprises Computer networks Computer networks Scalability Web site development Organisation (DE-588)4043774-7 gnd Unternehmen (DE-588)4061963-1 gnd Rechnernetz (DE-588)4070085-9 gnd Skalierbarkeit (DE-588)4520890-6 gnd |
| subject_GND | (DE-588)4043774-7 (DE-588)4061963-1 (DE-588)4070085-9 (DE-588)4520890-6 |
| title | The art of scalability scalable web architecture, processes, and organizations for the modern enterprise |
| title_auth | The art of scalability scalable web architecture, processes, and organizations for the modern enterprise |
| title_exact_search | The art of scalability scalable web architecture, processes, and organizations for the modern enterprise |
| title_full | The art of scalability scalable web architecture, processes, and organizations for the modern enterprise Martin L. Abbott ; Michael T. Fisher |
| title_fullStr | The art of scalability scalable web architecture, processes, and organizations for the modern enterprise Martin L. Abbott ; Michael T. Fisher |
| title_full_unstemmed | The art of scalability scalable web architecture, processes, and organizations for the modern enterprise Martin L. Abbott ; Michael T. Fisher |
| title_short | The art of scalability |
| title_sort | the art of scalability scalable web architecture processes and organizations for the modern enterprise |
| title_sub | scalable web architecture, processes, and organizations for the modern enterprise |
| topic | Unternehmen Business enterprises Computer networks Computer networks Scalability Web site development Organisation (DE-588)4043774-7 gnd Unternehmen (DE-588)4061963-1 gnd Rechnernetz (DE-588)4070085-9 gnd Skalierbarkeit (DE-588)4520890-6 gnd |
| topic_facet | Unternehmen Business enterprises Computer networks Computer networks Scalability Web site development Organisation Rechnernetz Skalierbarkeit |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018945280&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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