Unleashing excellence: the complete guide to ultimate customer service
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, NJ
Wiley
2010
|
| Ausgabe: | 2. ed., updated and expanded |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVIII, 238 S. graph. Darst. |
| ISBN: | 9780470503805 |
Internformat
MARC
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| 245 | 1 | 0 | |a Unleashing excellence |b the complete guide to ultimate customer service |c Dennis Snow ; Teri Yanovitch |
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| 300 | |a XVIII, 238 S. |b graph. Darst. | ||
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| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
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Datensatz im Suchindex
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| adam_text |
Titel: Unleashing excellence
Autor: Snow, Dennis
Jahr: 2010
Contents
MRUS
¦I
Preface to the Second Edition vii
Acknowledgments xi
Introduction xiii
Chapter 1 The DNA of Service Excellence 1
Chapter 2 The Leadership Actions 17
Chapter 3 The Service Improvement Team 21
Chapter 4 Developing the Service Improvement
Core Tools 45
Chapter 5 Communication 73
Chapter 6 Training and Education 89
Chapter 7 Interviewing and Selection 115
Chapter 8 Measurement 141
Chapter 9 Recognition 169
Chapter 10 Service Obstacle System 183
W CONTENTS
Chapter 11 Accountability 201
Conclusion 225
Index 231 |
| any_adam_object | 1 |
| author | Snow, Dennis Yanovitch, Teri |
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| bvnumber | BV036043311 |
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| callnumber-subject | HF - Commerce |
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| ctrlnum | (OCoLC)729965271 (DE-599)BVBBV036043311 |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2. ed., updated and expanded |
| format | Book |
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| illustrated | Illustrated |
| indexdate | 2024-07-20T07:40:12Z |
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| isbn | 9780470503805 |
| language | English |
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| physical | XVIII, 238 S. graph. Darst. |
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| spelling | Snow, Dennis Verfasser aut Unleashing excellence the complete guide to ultimate customer service Dennis Snow ; Teri Yanovitch 2. ed., updated and expanded Hoboken, NJ Wiley 2010 XVIII, 238 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Customer relations Customer services Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s DE-604 Yanovitch, Teri Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018935123&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Snow, Dennis Yanovitch, Teri Unleashing excellence the complete guide to ultimate customer service Customer relations Customer services Kundenmanagement (DE-588)4236865-0 gnd |
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| title | Unleashing excellence the complete guide to ultimate customer service |
| title_auth | Unleashing excellence the complete guide to ultimate customer service |
| title_exact_search | Unleashing excellence the complete guide to ultimate customer service |
| title_full | Unleashing excellence the complete guide to ultimate customer service Dennis Snow ; Teri Yanovitch |
| title_fullStr | Unleashing excellence the complete guide to ultimate customer service Dennis Snow ; Teri Yanovitch |
| title_full_unstemmed | Unleashing excellence the complete guide to ultimate customer service Dennis Snow ; Teri Yanovitch |
| title_short | Unleashing excellence |
| title_sort | unleashing excellence the complete guide to ultimate customer service |
| title_sub | the complete guide to ultimate customer service |
| topic | Customer relations Customer services Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Customer relations Customer services Kundenmanagement |
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