Trust theory: a socio-cognitive and computational model
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Chichester
Wiley
2010
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Wiley series in agent technology
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 369 S. Ill., graph. Darst. |
| ISBN: | 9780470028759 0470028750 |
Internformat
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| 245 | 1 | 0 | |a Trust theory |b a socio-cognitive and computational model |c Cristiano Castelfranchi ; Rino Falcone |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Chichester |b Wiley |c 2010 | |
| 300 | |a XIII, 369 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Wiley series in agent technology | |
| 650 | 4 | |a Künstliche Intelligenz | |
| 650 | 4 | |a Psychologie | |
| 650 | 4 | |a Artificial intelligence |x Psychological aspects | |
| 650 | 4 | |a Cognitive science | |
| 650 | 4 | |a Trust | |
| 650 | 4 | |a Trust |x Simulation methods | |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-018712649 | |
Datensatz im Suchindex
| _version_ | 1810996275464634368 |
|---|---|
| adam_text |
Contents
Foreword
xv
Introduction
1
1
Definitions of Trust: From Conceptual Components to the General Core
7
1.1
A Content Analysis
8
1.2
Missed Components and Obscure Links
12
1.3
Intentional Action and Lack of Controllability: Relying on What is
Beyond Our Power
15
1.4
Two Intertwined Notions of Trust: Trust as Attitude vs. Trust as Act
17
1.5
A Critique of Some Significant Definitions of Trust
19
1.5.1
Gambetta:
Is Trust Only About Predictability
? 19
1.5.2
Mayer, Davis,
&
Schoorman:
Is Trust Only Willingness,
for Any Kind of Vulnerability
? 19
1.5.3
McKnight: The Black Boxes of Trust
21
1.5.4
Marsh: Is a Mere Expectation Enough for Modeling Trust?
21
1.5.5
Yamagishi: Mixing up the Act of Trusting and the Act of
Cooperating
22
1.5.6
Trust as Based on Reciprocity
26
1.5.7
Hardin: Trust as Encapsulated Interest
26
1.5.8
Rousseau: What Kind of Intention is'Trust'
? 30
References
31
2
Socio-Cognitive
Model of Trust: Basic Ingredients
35
2.1
A Five-Part Relation and a Layered Model
36
2.1.1
A Layered Notion
36
2.1.2
Goal State and Side Effects
38
2.2
Trust as Mental Attitude: a Belief-Based and Goal-Based Model
38
2.2.1
Trust as Positive Evaluation
39
2.2.2
The'Motivational'Side of Trust
44
2.2.3
The Crucial Notion of 'Goal
' 45
2.2.4
Trust Versus Trustworthiness
47
2.2.5
Two Main Components: Competence Versus Predictability
47
2.2.6
Trustworthiness (and trust) as Multidimensional
Evaluative Profiles
49
viii Contents
2.2.7
The Inherently Attributional Nature of Trust
50
2.2.8
Trust, Positive Evaluation and Positive Expectation
52
2.3
Expectations: Their Nature and Cognitive Anatomy
54
2.3.1
Epistemic
Goals and Activity
54
2.3.2
Content Goals
55
2.3.3
The Quantitative Aspects of Mental Attitudes
56
2.3.4
The Implicit Counterpart of Expectations
58
2.3.5
Emotional Response to Expectation is Specific: the Strength
of Disappointment
58
2.3.6
Trust is not Reducible to a Positive Expectation
60
2.4
'No Danger'
:
Negative or Passive or Defensive Trust
60
2.5
Weakening the Belief-Base: Implicit Beliefs, Acceptances, and Trust
by-Default
62
2.6
From Disposition to Action
64
2.6.1
Trust That and Trust in
66
2.6.2
Trust Pre-disposition and Disposition: From Potential to
Actual Trust
67
2.6.3
The Decision and Act of Trust Implies the Decision to Rely on
69
2.7
Can we Decide to Trust?
72
2.8
Risk, Investment and Bet
73
2.8.1
'Risk'Definition and Ontology
74
2.8.2
What Kinds of Taken Risks Characterize Trust Decisions?
76
2.9
Trust and Delegation
77
2.9.1
Trust in Different Forms of Delegation
79
2.9.2
Trust in Open Delegation Versus Trust in Closed Delegation
80
2.10
The Other Parts of the Relation: the Delegated Task and the Context
82
2.10.1
Why Does X Trust Y?
82
2.10.2
The Role of the Context/Environment in Trust
83
2.11
Genuine Social Trust: Trust and Adoption
84
2.11.1
Concern
88
2.11.2
How Expectations Generate (Entitled) Prescriptions:
Towards 'Betrayal'
88
2.11.3
Super-Trust or Tutorial Trust
89
2.12
Resuming the Model
91
References
92
3
Socio-Cognitive Model of Trust: Quantitative Aspects
95
3.1
Degrees of Trust: a Principled Quantification of Trust
95
3.2
Relationships between Trust in Beliefs and Trust in Action
and Delegation
97
3.3
A Belief-Based Degree of Trust
98
3.4
To Trust or Not to Trust: Degrees of Trust and Decision to Trust
101
3.5
Positive Trust is not Enough: a Variable Threshold for Risk
Acceptance/Avoidance
107
3.6
Generalizing the Trust Decision to a Set of Agents 111
Contents ix
3
.7
When
Trast
is Too Few or Too Much
112
3.7.1
Rational Trust
112
3.7.2
Over-Confidence and Over-Diffidence
112
3.8
Conclusions
114
References
115
4
The Negative Side: Lack of Trust, Implicit Trust, Mistrust,
Doubts and Diffidence
117
4.1
From Lack of
Trast
to Diffidence: Not Simply a Matter of Degree
117
4.1.1
Mistrust as a Negative Evaluation
118
4.2
Lack of
Trast
119
4.3
The Complete Picture
120
4.4
In Sum
121
4.5
Trust and Fear
122
4.6
Implicit and by Default Forms of Trust
122
4.6.1
Social by-Default Trust
124
4.7
Insufficient Trust
125
4.8
Trust on Credit: The Game of Ignorance
126
4.8.1
Control and Uncertainty
126
4.8.2
Conditional Trust
127
4.8.3
To Give or Not to Give Credit
127
4.8.4
Distrust as Not Giving Credit
129
References
131
5
The Affective and Intuitive Forms of Trust: The Confidence We Inspire
133
5.1
Two Forms of'Evaluation'
134
5.2
The Dual Nature of Valence: Cognitive Evaluations Versus
Intuitive Appraisal
134
5.3
Evaluations
135
5.3.1
Evaluations and Emotions
136
5.4
Appraisal
137
5.5
Relationships Between Appraisal and Evaluation
138
5.6
Trust as Feeling
140
5.7
Trust Disposition as an Emotion and Trust Action as an Impulse
141
5.8
Basing
Trast
on the Emotions of the Other
142
5.9
The Possible Affective Base of 'Generalized
Trast'
and
'Trast
Atmosphere'
143
5.10
Layers and Paths
143
5.11
Conclusions About
Trast
and Emotions
144
References
145
6
Dynamics of Trust
147
6.1
Mental Ingredients in Trust Dynamics
148
6.2
Experience as an Interpretation Process: Causal Attribution for Trust
150
χ
Contents
6.3
Changing the Trustee's Trustworthiness
154
6.3.1
The Case of Weak Delegation
154
6.3.2
The Case of Strong Delegation
158
6.3.3
Anticipated Effects: A Planned Dynamics
161
6.4
The Dynamics of Reciprocal Trust and Distrust
164
6.5
The Diffusion of Trust: Authority, Example, Contagion, Web of Trust
168
6.5.1
Since
Ζ
Trusts Y, Also X Trusts
Y
168
6.5.2
Since X Trusts Y, (by Analogy)
Ζ
Trusts
W
173
6.5.3
Calculated Influence
173
6.6
Trust Through Transfer and Generalization
174
6.6.1
Classes of Tasks and Classes of Agents
175
6.6.2
Matching Agents'Features and Tasks'Properties
175
6.6.3
Formal Analysis
177
6.6.4
Generalizing to Different Tasks and Agents
178
6.6.5
Classes of Agents and Tasks
182
6.7
The Relativity of Trust: Reasons for Trust Crisis
184
6.8
Concluding Remarks
188
References
189
7
Trust, Control and Autonomy: A Dialectic Relationship
191
7.1
Trust and Control: A Complex Relationship
191
7.1.1
To Trust or to Control? Two Opposite Notions
192
7.1.2
What Control is
192
7.1.3
Control Replaces Trust and Trust Makes Control
Superflous?
195
7.1.4
Trust Notions: Strict (Antagonist of Control) and Broad
(Including Control)
196
7.1.5
Relying on Control and Bonds Requires Additional Trust:
Three Party Trust
198
7.1.6
How Control Increases and Complements Trust
200
7.1.7
Two Kinds of Control
201
7.1.8
Filling the Gap between Doing/Action and Achieving/Results
203
7.1.9
The Dynamics
204
7.1.10
Control Kills Trust
205
7.1.11
Resuming the Relationships between Trust and Control
206
7.2
Adjusting Autonomy and Delegation on the Basis of Trust in
Y
206
7.2.1
The Notion of Autonomy in Collaboration
209
7.2.2
Delegation/Adoption Theory
209
7.2.3
The Adjustment of Delegation/Adoption
213
7.2.4
Channels for the Bilateral Adjustments
222
7.2.5
Protocols for Control Adjustments
223
7.2.6
From Delegation Adjustment to Autonomy Adjustment
225
7.2.7
Adjusting Meta-Autonomy and Realization-Autonomy of the Trustee
225
7.2.8
Adjusting Autonomy by
Mody
fing
Control
226
7.2.9
When to Adjust the Autonomy of the Agents
227
7.3
Conclusions
230
References
232
Contents xi
8
The Economic Reductionism and Trust (Ir)rationality
235
8.1
Irrational Basis for Trust?
236
8.1.1
Is Trust a Belief in the Other's Irrationality
? 236
8.2
Is Trust an Optimistic' and Irrational Attitude and Decision?
239
8.2.1
The Rose-Tinted Glasses of Trust
239
8.2.2
Risk Perception
246
8.3
Is Trust Just the Subjective Probability of the Favorable Event?
247
8.3.1
Is Trust Only about Predictability? A Very Bad Service but
a Sure One
247
8.3.2
Probability Collapses Trust 'that' and 'in'
248
8.3.3
Probability Collapses Internal and External
(Attributions of) Trust
248
8.3.4
Probability Misses the Active View of Trust
250
8.3.5
Probability or Plausibility?
250
8.3.6
Probability Reduction Exposes to Eliminative Behavior:
Against Williamson
250
8.3.7
Probability Mixes up Various Kinds of Beliefs, Evaluations,
Expectations about the Trustee and Their Mind
252
8.4
Trust in Game Theory: from Opportunism to Reciprocity
254
8.4.1
Limiting Trust to the Danger of Opportunistic Behavior
255
8.4.2
'To Trust' is not 'to Cooperate'
255
8.5
Trust Game: A Procuste's Bed for Trust Theory
256
8.6
Does Trust Presuppose Reciprocity?
258
8.7
The Varieties of Trust Responsiveness
260
8.8
Trusting as Signaling
260
8.9
Concluding Remarks
261
References
261
9
The Glue of Society
265
9.1
Why Trust is the 'Glue of Society'
265
9.2
Trust and Social Order
266
9.2.1
Trust Routinization
268
9.3
How the Action of Trust Acquires the Social Function of Creating Trust
268
9.4
From Micro to Macro: a Web of Trust
270
9.4.1
Local Repercussions
270
9.4.2
Trans-Local Repercussions
271
9.5
Trust and Contracts
272
9.5.7
Do Contracts Replace Trust?
272
9.5.2
Increasing Trust: from Intentions to Contracts
272
9.5.3
Negotiation and Pacts: Trust as Premise and Consequence
275
9.6
Is Trust Based on Norms?
275
9.6.1
Does Trust Create Trust and does There Exist a Norm of
Reciprocating Trust?
277
9.7
Trust: The Catalyst of Institutions
278
9.7. /
The Radical Trust Crisis: Institutional Deconstruction
279
References
279
xii_Contents
10
On the Trustee's Side: Trust As Relational Capital
281
10.1
Trast
and Relational Capital
282
10.2
Cognitive Model of Being Trusted
284
10.2.1
Objective and Subjective Dependence
285
10.2.2
Dependence and Negotiation Power
289
10.2.3
Trust Role in Dependence Networks
292
10.3
Dynamics of Relational Capital
297
10.3.1
Increasing, Decreasing and Transferring
297
10.3.2
Strategic Behavior of the Trustee
300
10.4
From
Trast
Relational Capital to Reputational Capital
301
10.5
Conclusions
302
References
302
11
A Fuzzy Implementation for the
Sodo-Cognitive
Approach to Trust
305
11.1
Using a Fuzzy Approach
306
11.2
Scenarios
306
11.3
Belief Sources
307
11.4
Building Belief Sources
307
11.4.1
A Note on Self-Trust
309
11.5
Implementation with Nested FCMs
310
11.6
Converging and Diverging Belief Sources
311
11.7
Homogeneous and Heterogeneous Sources
312
11.8
Modeling Beliefs and Sources
312
11.9
Overview of the Implementation
313
11.9.1
A Note on Fuzzy Values
315
11.10
Description of the Model
316
11.11
Running the Model
316
11.12
Experimental Setting
317
11.12.1
Routine Visit Scenario
317
11.12.2
Emergency Visit Scenario
319
11.12.3
Trustfulness and Decision
320
11.12.4
Experimental Discussion
321
11.12.5
Evaluating the Behavior of the FCMs
322
11.12.6
Personality Factors
322
11.13
Learning Mechanisms
323
11.13.1
Implicit Revision
324
11.13.2
Explicit Revision
324
11.13.3
A Taxonomy of Possible Revisions
325
11.14
Contract Nets for Evaluating Agent Trustworthiness
326
11.14.1
Experimental Setting
326
11.14.2
Delegation Strategies
327
11.14.3
The Contract Net Structure
328
11.14.4
Performing a Task
329
11.14.5
FCMs for Trust
329
11.14.6
Experiments Description
330
11.14.7
Using Partial Knowledge: the Strength of a Cognitive Analysis
333
Contents xiii
11.14.8
Results
Discussion
339
11.14.9
Comparison with Other Existing Models and Conclusions
341
References
342
12
Trust and Technology
343
12.1
Main Difference Between Security and Trust
344
12.2
Trust Models and Technology
345
12.2.1
Logical Approaches
346
12.2.2
Computational Approach
347
12.2.3
Different Kinds of Sources
347
12.2.4
Centralized Reputation Mechanisms
348
12.2.5
Decentralized Reputation Mechanisms
349
12.2.6
Different Kinds of Metrics
350
12.2.7
Other Models and Approaches to Trust in the
Computational Framework
351
12.3
Concluding Remarks
354
References
354
13
Concluding Remarks and Pointers
359
13.1
Against Reductionism
359
13.2
Neuro-Trust
and the Need for a Theoretical Model
360
13.3
Trust, Institutions, Politics (Some Pills of Reflection)
361
13.3.1
For Italy
(All'Italia)
362
References
363
Index
365
For a schematic view of the main terms introduced and analyzed in this book see the Trust,
Theory and Technology site at http://www.istc.cnr.it/T3/. |
| any_adam_object | 1 |
| author | Castelfranchi, Cristiano 1944 Falcone, Rino 1957- |
| author_GND | (DE-588)114136599 (DE-588)123376181 |
| author_facet | Castelfranchi, Cristiano 1944 Falcone, Rino 1957- |
| author_role | aut aut |
| author_sort | Castelfranchi, Cristiano 1944 |
| author_variant | c c cc r f rf |
| building | Verbundindex |
| bvnumber | BV035854677 |
| callnumber-first | B - Philosophy, Psychology, Religion |
| callnumber-label | BF575 |
| callnumber-raw | BF575.T7 |
| callnumber-search | BF575.T7 |
| callnumber-sort | BF 3575 T7 |
| callnumber-subject | BF - Psychology |
| classification_rvk | MR 6600 ST 670 |
| ctrlnum | (OCoLC)458737442 (DE-599)KBVHUBHU003601157 |
| dewey-full | 302/.1 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 302 - Social interaction |
| dewey-raw | 302/.1 |
| dewey-search | 302/.1 |
| dewey-sort | 3302 11 |
| dewey-tens | 300 - Social sciences |
| discipline | Informatik Soziologie |
| edition | 1. publ. |
| format | Book |
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| id | DE-604.BV035854677 |
| illustrated | Illustrated |
| indexdate | 2024-09-23T14:10:34Z |
| institution | BVB |
| isbn | 9780470028759 0470028750 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-018712649 |
| oclc_num | 458737442 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG DE-11 DE-384 DE-739 DE-703 DE-19 DE-BY-UBM |
| owner_facet | DE-473 DE-BY-UBG DE-11 DE-384 DE-739 DE-703 DE-19 DE-BY-UBM |
| physical | XIII, 369 S. Ill., graph. Darst. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Wiley |
| record_format | marc |
| series2 | Wiley series in agent technology |
| spelling | Castelfranchi, Cristiano 1944 Verfasser (DE-588)114136599 aut Trust theory a socio-cognitive and computational model Cristiano Castelfranchi ; Rino Falcone 1. publ. Chichester Wiley 2010 XIII, 369 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Wiley series in agent technology Künstliche Intelligenz Psychologie Artificial intelligence Psychological aspects Cognitive science Trust Trust Simulation methods Computersimulation (DE-588)4148259-1 gnd rswk-swf Vertrauen (DE-588)4063290-8 gnd rswk-swf Kognitive Psychologie (DE-588)4073586-2 gnd rswk-swf Vertrauen (DE-588)4063290-8 s Kognitive Psychologie (DE-588)4073586-2 s Computersimulation (DE-588)4148259-1 s DE-604 Falcone, Rino 1957- Verfasser (DE-588)123376181 aut Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018712649&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Castelfranchi, Cristiano 1944 Falcone, Rino 1957- Trust theory a socio-cognitive and computational model Künstliche Intelligenz Psychologie Artificial intelligence Psychological aspects Cognitive science Trust Trust Simulation methods Computersimulation (DE-588)4148259-1 gnd Vertrauen (DE-588)4063290-8 gnd Kognitive Psychologie (DE-588)4073586-2 gnd |
| subject_GND | (DE-588)4148259-1 (DE-588)4063290-8 (DE-588)4073586-2 |
| title | Trust theory a socio-cognitive and computational model |
| title_auth | Trust theory a socio-cognitive and computational model |
| title_exact_search | Trust theory a socio-cognitive and computational model |
| title_full | Trust theory a socio-cognitive and computational model Cristiano Castelfranchi ; Rino Falcone |
| title_fullStr | Trust theory a socio-cognitive and computational model Cristiano Castelfranchi ; Rino Falcone |
| title_full_unstemmed | Trust theory a socio-cognitive and computational model Cristiano Castelfranchi ; Rino Falcone |
| title_short | Trust theory |
| title_sort | trust theory a socio cognitive and computational model |
| title_sub | a socio-cognitive and computational model |
| topic | Künstliche Intelligenz Psychologie Artificial intelligence Psychological aspects Cognitive science Trust Trust Simulation methods Computersimulation (DE-588)4148259-1 gnd Vertrauen (DE-588)4063290-8 gnd Kognitive Psychologie (DE-588)4073586-2 gnd |
| topic_facet | Künstliche Intelligenz Psychologie Artificial intelligence Psychological aspects Cognitive science Trust Trust Simulation methods Computersimulation Vertrauen Kognitive Psychologie |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018712649&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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