Verfügbarkeit: Quality management

Quality management: theory and application

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Bibliographische Detailangaben
1. Verfasser:	Mauch, Peter D. 1954- (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Boca Raton [u.a.] CRC Press 2010
Schlagworte:	Total quality management Quality control Qualitätsmanagement
Online-Zugang:	Inhaltsverzeichnis Klappentext
Beschreibung:	Includes bibliographical references and index Organizing for quality -- Planning for quality
Beschreibung:	XXII, 149 S. graph. Darst.
ISBN:	9781439813805

Internformat

MARC


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Datensatz im Suchindex

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adam_text	Contents List of Figures .....................................................................................xvii List of Tables ........................................................................................xix Preface ..................................................................................................xxi Chapter 1 Organizing for Quality ......................................................1 Objectives .....................................................................................1 Terminology .................................................................................1 Introduction .................................................................................2 Categorizing Duties ....................................................................2 Leadership ................................................................................3 Product or Service Producing ...............................................3 Support .....................................................................................4 Incongruence ...........................................................................4 Breaking Categories into Classifications ..................................5 Leadership Classifications .....................................................5 Product- or Service-Producing Classifications ...................5 Support Classifications ..........................................................6 Basic Functional Structure .........................................................6 Quality Function Considerations .........................................7 Authority, Accountability, and Responsibility ........................8 Authority Principles ....................................................................9 Revise and Adjust ........................................................................9 Communication .........................................................................10 Summary ....................................................................................10 Review Questions ......................................................................10 Chapter 2 Planning for Quality ........................................................13 Objectives ...................................................................................13 Terminology ...............................................................................13 Introduction ...............................................................................14 Business Quality Planning .......................................................15 Elements of an Effective Quality System ...........................15 ix Contents Marketing..............................................................................15 Setting Objectives................................................................. 15 Long- and Short-Range Objectives ....................................17 Setting Business Metrics ...........................................................19 Process Quality Planning .........................................................19 General Information ...........................................................20 Details ...................................................................................20 Failure Modes ........................................................................21 Control ...................................................................................22 Project Planning ........................................................................24 General Information ............................................................24 Status Reporting ...................................................................26 Detail ......................................................................................26 Product Quality Planning ........................................................26 General Information ............................................................26 Detail ......................................................................................27 Product Verification and Validation Planning .....................28 Responsibility and Interfaces .............................................28 Information Accessibility ...................................................28 Files and Records ..................................................................29 Validation Facilities ..............................................................29 Validation Personnel ...........................................................30 Validation Procedures .........................................................30 Scheduling and Revising Validation Plans ......................30 Policies, Procedures, and Objectives .....................................30 Policies ....................................................................................31 Procedures and Rules ...........................................................32 Formsand Records ....................................................................32 Blueprints (Product Specifications) ........................................33 Process Flowcharting ................................................................33 Standardization of Symbols ................................................35 Normal Logic Flow ...............................................................35 Process Flow ..........................................................................35 Communication .........................................................................36 Summary ....................................................................................36 Review Questions ......................................................................37 Contents · xi Chapter 3 Controlling for Quality ....................................................39 Objectives ...................................................................................39 Terminology ...............................................................................39 Introduction ..............................................................................40 Long-Range Objectives .......................................................40 Short-Range Objectives .......................................................40 A Cascade Approach ............................................................41 Concerns of Control .............................................................41 Written Reports ...................................................................42 Preparing Reports ................................................................42 Correcting for Deviations ...................................................42 Importance of Value ............................................................42 Basic Concepts ..........................................................................43 Organizational Responsibility ................................................43 The Role of Quality Management ...........................................45 Introduction to Quality-Reporting Basics .............................45 The Business Quality Report ..................................................46 Underlying Concepts ...............................................................48 Activity Reporting .....................................................................49 Journalizing Procedure .............................................................51 Posting .......................................................................................54 Product Performance Reporting .............................................55 Analysis ......................................................................................56 Ranked Order Analysis .......................................................56 Fishbone Diagram ................................................................57 Controlling Nonconformance Identification ........................58 Identification during Work .................................................58 Completion of Work .............................................................58 Inspection ..............................................................................58 Identification of Nonconforming Product ........................58 Segregation .................................................................................58 Short-Run Production ..........................................................58 Long-Run Production ..........................................................59 Risk .........................................................................................59 Disposition .................................................................................59 Responsibilities for Disposition ..........................................59 xii · Contents Corrective and Preventive Action (CAPA) Methodology.. 60 Immediate Action Required ..............................................60 Magnitude of the Nonconformity .....................................60 CAPA Methodology ............................................................60 Summary ....................................................................................61 Review Questions ......................................................................62 Chapter 4 Staffing for Quality ..........................................................63 Objectives ...................................................................................63 Terminology ...............................................................................63 Forecasting Human Resources Needs ...................................64 Job Descriptions .........................................................................67 Job Analysis ...........................................................................67 Methods ............................................................................68 Results ................................................................................69 Position Requirement ...........................................................69 Education and Training ............................................................70 Systems of Formal Education ..............................................70 Primary Education ..........................................................70 Secondary Education .......................................................71 Higher Education .............................................................71 Adult Education ...............................................................72 Alternative Education .....................................................72 Training ......................................................................................73 Training Records ..................................................................74 Summary ....................................................................................76 Review Questions ......................................................................76 Chapter 5 Motivating for Quality .....................................................77 Objectives ...................................................................................77 Terminology ...............................................................................77 Lead, Coach, and Guide ...........................................................78 Leadership Styles ..................................................................81 Autocratic ..........................................................................81 Paternalistic ......................................................................81 Democratic ........................................................................82 Contents · xiii Laissez-Faire.....................................................................82 Rewards Based upon Performance .........................................82 Praise and Censure Fairly ........................................................83 Performance Appraisals ......................................................83 Provide a Motivating Environment ........................................85 Deficiency Needs ..................................................................85 Physiological Needs ..............................................................85 Safety Needs .........................................................................86 Social Needs ...........................................................................87 Esteem Needs ........................................................................87 Self-Actualization ................................................................88 Summary ...................................................................................90 Review Questions ......................................................................91 Chapter 6 Special Topics in Quality .................................................93 Overview of Statistical Methods .............................................93 History ....................................................................................93 Overview ................................................................................94 Statistical Methods ...............................................................95 Experimental and Observational Studies .....................95 Levels of Measurement ....................................................97 History of SPC .....................................................................102 General .................................................................................102 Risk Analysis ............................................................................106 Risk Analysis and the Risk Workshop ............................107 Facilitated Risk Analysis Process .....................................109 Reliability Engineering ...........................................................110 Reliability Theory ...............................................................110 Reliability Program Plan ................................................... Ill Reliability Requirements ................................................... Ill System Reliability Parameters ......................................112 Reliability Modeling ...........................................................112 Reliability Test Requirements ...........................................113 Requirements for Reliability Tasks ..................................114 Design for Reliability .........................................................115 Fault Tree Diagrams ...........................................................115 Reliability Testing ...............................................................116 xiv · Contents A Reliability Sequential Test Plan ................................116 Accelerated Testing .............................................................118 Software Reliability ............................................................118 Reliability Operational Assessment ................................120 Reliability Organizations ...................................................121 Certification ....................................................................121 Reliability Engineering Education ..................................122 Systems Analysis .....................................................................122 Characterization of Systems .............................................122 LTI Systems ..........................................................................125 Auditing ....................................................................................125 Audit Planning and Scheduling ......................................126 Auditor Education and Training ................................126 Audit Initiation .............................................................126 Audit Scope ....................................................................126 Audit Objective .............................................................126 Frequency and Timing .................................................128 Long-Term Planning .....................................................128 Pre-Audit Review of System ........................................128 Working Papers .............................................................128 Result ...................................................................................128 Sampling Plans ..............................................................128 Audit Implementation Steps .........................................130 Notification to Auditee ..................................................131 Opening Meeting ...........................................................131 Information, Verification, and Evaluation .................131 Audit Observations ........................................................131 Audit Supervision ..........................................................132 Audit Follow-Up ............................................................132 Preparation of the Report .............................................132 Content of the Report ....................................................132 Reporting the Audit ...........................................................132 Review and Distribution ...............................................132 Audit Completion ..........................................................133 Record Retention ............................................................133 Cost of Quality .........................................................................133 Origins ................................................................................134 Contents · xv Appendix A: Business Quality Plan ..................................................137 Appendix B: Process Quality Plan ....................................................139 Appendix C: Product Quality Plan ...................................................141 Bibliography........................................................................................ 143 Index....................................................................................................145 Business Management / Quality Quality Management Theory and Application PETER D. MAUCH In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plenty of data, but little actual improvement. In Quality Management: Theory and Application, highly respected quality management specialist Peter Mauch shows you how to set up a Quality Management System (QMS) that will stay aligned with your business goals. Using examples from actual situations that can be readily applied in any industrial situation, these pages will show you how to: Plan for quality by setting objectives and metrics, ¡ effective flexible blueprints, and procedures Get staff involved by understanding how to motivate and train them Establish responsibility and accountability across your entire organization Create the right reporting mechanisms and learn how to analyze them Understand the value and particulars of certification QMS is a performance-reporting system designed to accumulate and report data useful for the achievement of management s objectives. Combining the technical aspects of quality engineering with successful business management practices, this book will teach you that quality is an ongoing practice, and that it must be implemented throughout an organization rather than stand as the responsibility of one department. Ultimately, through this system, you will align individual departments to continuously maximize quality throughout your entire organization. CRC Press Taylor & Francis Croup an informa business www. crc press, com 5000 Broken Sound Parkway, NW Suite 300, Boca Raton, FL 33487 New York, NY 10016 2 Park Square, Milton Park Abingdon, Oxon OX14 4RN, UK K1D71E ISBN: 478-1-4340-1300-5 TDGOO
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callnumber-first	H - Social Science
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dewey-search	658.4/013
dewey-sort	3658.4 213
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
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title_auth	Quality management theory and application
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title_full	Quality management theory and application Peter D. Mauch
title_fullStr	Quality management theory and application Peter D. Mauch
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