Centralità del servizio: la customer satisfaction nelle biblioteche ; atti del convegno, 9 maggio 2006
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | Italian |
| Veröffentlicht: |
Roma
2007
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 116 S. graph. Darst. |
| ISBN: | 9788878121676 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1820158098798542848 |
|---|---|
| adam_text |
Indice
Presentazione
(Anna Maria Della Fornace)
7
Prima parte
La
customer satisfaction:
dal progetto all'esperienza
La
customer satisfaction
in biblioteca: il corso-progetto
13
Sandro
Apis,
Dalla buona volontà al metodo:
storia di un 'esperienza ricca di futuro
17
Daniela
Montali
31
Giancarlo Carbini
35
Appendici
A
-
Questionario tipo
39
В
-
Guida alla elaborazione dei dati
51
Seconda parte
La
customer satisfaction:
indagini e riflessioni
Annalisa
Gramigna, Le amministrazioni pubbliche
indagano la soddisfazione dei cittadini (fi
Margarita
Pérez Pulido,
La soddisfazione dell'utente
nelle biblioteche spagnole
89
Giovanni Di Domenico, La
customer satisfaction
nelle biblioteche italiane
105 |
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| title | Centralità del servizio la customer satisfaction nelle biblioteche ; atti del convegno, 9 maggio 2006 |
| title_auth | Centralità del servizio la customer satisfaction nelle biblioteche ; atti del convegno, 9 maggio 2006 |
| title_exact_search | Centralità del servizio la customer satisfaction nelle biblioteche ; atti del convegno, 9 maggio 2006 |
| title_full | Centralità del servizio la customer satisfaction nelle biblioteche ; atti del convegno, 9 maggio 2006 Associazione Italiana Biblioteche, Sezione Marche. A cura di Sandro Apis ... |
| title_fullStr | Centralità del servizio la customer satisfaction nelle biblioteche ; atti del convegno, 9 maggio 2006 Associazione Italiana Biblioteche, Sezione Marche. A cura di Sandro Apis ... |
| title_full_unstemmed | Centralità del servizio la customer satisfaction nelle biblioteche ; atti del convegno, 9 maggio 2006 Associazione Italiana Biblioteche, Sezione Marche. A cura di Sandro Apis ... |
| title_short | Centralità del servizio |
| title_sort | centralita del servizio la customer satisfaction nelle biblioteche atti del convegno 9 maggio 2006 |
| title_sub | la customer satisfaction nelle biblioteche ; atti del convegno, 9 maggio 2006 |
| topic | Libraries User satisfaction Congresses Libraries User satisfaction Italy Congresses Bibliothek (DE-588)4006439-6 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Dienstleistung (DE-588)4012178-1 gnd |
| topic_facet | Libraries User satisfaction Congresses Libraries User satisfaction Italy Congresses Bibliothek Verbraucherzufriedenheit Dienstleistung Italien Konferenzschrift 2006 |
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