Managing workplace bullying: how to identify, respond to and manage bullying behavior in the workplace
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Basingstoke [u.a.]
Palgrave Macmillan
2009
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Klappentext |
| Beschreibung: | XXI, 167 S. |
| ISBN: | 9780230228085 |
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Managing workplace bullying
Autor: Oade, Aryanne
Jahr: 2009
Contents
1 What is Workplace Bullying?: The Behaviors and Dynamics 1
that Constitute Workplace Bullying: Your experiences of
workplace bullying; workplace bullying: a definition; the
intentions of workplace bullies; behaviors frequently used
by bullies; Example one: an incident of workplace bullying?;
an incident of workplace bullying?: analyzing the dynamics,
an incident of workplace bullying?: conclusions; Example two:
bullying in the workplace; bullying in the workplace: analyzing
the dynamics; bullying in the workplace: conclusions; your
goal in responding to workplace bullying; summary and next
chapter.
2 Why People Bully Their Colleagues: The Psychological 16
Profile of a Workplace Bully: The disposition of a workplace
bully; Character Cameo one: the threatened senior manager;
Character Cameo one: the intrapersonal world of the
consultant; Character Cameo two: switch of roles; Character
Cameo two: scapegoating others; Character Cameo three:
clash of styles; Character Cameo three: driven to aggressive
management; Key causes of workplace bullying; euphemisms
and excuses for bullying behavior; summary and next
chapter.
3 Sowing The Seeds for Bullying: The First Interactions 35
Between a Bully and Their Target: Who gets bullied at work?
three different situations in which bullies encounter potential
targets, Examples one and two: setting up bullying during
a job interview; Example one: joining the firm; joining the firm:
analyzing the dynamics; joining the firm: conclusions; Example
two: collusive bullying; collusive bullying: analyzing the
dynamics; collusive bullying: conclusions; summary and next
chapter
4 The Bullying Dynamic: Issues of Power and Choice at 51
The Heart of a Bullying Relationship: Creating a bullying
dynamic; working with nonbullying colleagues; working with
bullying colleagues; disregarding your boundaries and your
choices; Example one: blindsided; blindsided: analyzing the
XIX
Contents
dynamics; blindsided: conclusions; bullying bosses;
Example two: unilateral decision; unilateral decision: analyzing
the dynamics; Example three: reputational risk; reputational risk:
analyzing the dynamics; Example four: turning the tables; turning
the tables: analyzing the dynamics; the bullying
dynamic: conclusions; identifying your choices; summary and next
chapter.
5 Resisting a Workplace Bully: Choosing to Assert Yourself, 70
Managing Your Boundaries: Managing your boundaries:
protecting yourself; Example one: starting to bully; starting to
bully: analyzing the dynamics; starting to bully: conclusions;
starting to bully: key lessons; calling on your personal
power; Example two: commanding attention; commanding
attention: analyzing the dynamics; Example three: snide
comments; snide comments: analyzing the dynamics; feeling
powerless; refraining workplace bullying as a series of abusive
interactions; choosing not to resist; Example four: losing
power; losing power: analyzing the dynamics; losing power:
conclusions; summary and next chapter.
6 Managing a Workplace Bully: Confronting Bullying 92
Behavior in a Team Member: Your challenge as a manager
of a bully; Example one: bad hire; bad hire: Analyzing the
dynamics; bad hire: conclusions; Character Cameo one: the
project manager; Character Cameo two: the sales director;
Example two: confrontation; confrontation: analyzing the
dynamics; confrontation: conclusions; confronting a
workplace bully; why will this approach succeed?; Example
three: unmasked; unmasked: conclusions; confronting
a workplace bully: key lessons; Summary and next
chapter.
7 The Role of Friends and Family Members: Supporting 113
Someone You Know Through an Experience of Workplace
Bullying: A change in behavior; the challenge of workplace
bullying; reactions to workplace bullying; thinking different
thoughts; using adapted behavior; providing effective support;
seeking professional help; practical things you can do to help;
summary and next chapter.
8 ACautionaryTale:ACaseStudy: Returning to work; the 127
new role; questions for you to answer: set one; Character
Cameo one: the marketing manager; a positive impression;
sloppy timekeeping?; questions for you to answer: set two;
xxi Contents
intense job; Character Cameo two: the sales director; turn for
the worse; questions for you to answer: set three; impromptu
appraisal; questions for you to answer: set four; business trip;
the start of the week; unexpected attack; questions for you to
answer: set five; review section: answers to the questions: sets
one to five; summary and next chapter.
9 The Human Consequences of Bullying at Work: Common 149
Emotional, Psychological and Physical Reactions to
Workplace Bullying: Different people, different reactions:
common emotional and psychological reactions to workplace
bullying; common physical reactions to workplace bullying;
seeking professional help; helping yourself through it;
summary and next chapter.
10 Aftermath: Final Thoughts on Workplace Bullying: Life 157
after being bullied at work; putting it into perspective; your
experiences of workplace bullying.
References, Websites and Further Reading 163
Index 165
Are you subject to bullying behavior at work? Are
you responsible for managing someone who uses
bullying behavior on a regular basis? Do you want
to know how to offer effective support to a friend
or family member who is being bullied in the
workplace? Perhaps you want to know what
constitutes bullying behavior at work and what
does not. Perhaps you want to be able to make
sense of and better understand the dynamic at
the heart of a bullying relationship. Perhaps you
want to know how to respond effectively to
incidents of bullying behavior aimed at you or
which you encounter in your team or in your
workplace. Or perhaps you simply want to
understand what your friend or family member is
going through while they are subject to workplace
bullying. If so, this book is for you.
Managing Workplace Bullying guides you through
a highly practical and insightful process. It will help
you to recognize and react effectively to bullying
behavior at work. The book is full of realistic
examples of bullying behavior, its consequences
for those affected by it and strategies and tactics
which will be effective at handling or managing it.
The book will introduce you to an effective toolkit
which will enable you to recognize bullying behavior
and identify and select effective strategies for
handling bullying at work.
Aryanne Oade has worked as a Chartered
Psychologist since
1991
and is the owner of an
established and successful coaching and
development business. Aryanne regularly coaches
senior-level clients on the complex interpersonal
issues surrounding leadership and influence. Since
1994
she has designed and delivered over
130
bespoke executive coaching programmes and over
100
tailored professional skills workshops for leaders,
managers and employees of client organizations
across the UK, Europe and North America. Some of
these projects have involved working with clients
on the reality of handling bullying behavior at work.
Aryanne has coached people who were being bullied,
those employing bullying behavior, team colleagues
of people being bullied and the managers of bullies.
She has appeared on
С
4
speaking about customer
complaints handling; has given an address on
Creativity in Business at the British Association for
the Advancement of Science and has appeared on
Radio
4
speaking on the same topic. Aryanne has
spoken at the Leeds and York Institute of Directors
on Politics, Power and Profit and at the British
Psychological Society s Annual Conference on Stress
Levels Among South Yorkshire Probation Officers .
She is a member of the British Psychological Society s
Special Croup in Coaching Psychology, holds general
membership at the BPS s Division of Occupational
Psychology and she is also a Member of the
Association for Coaching. She is the author of
Managing Politics at Work: The Essential Toolkit for
Identifying and Handling Political Behaviour in the
Workplace, which is also available through Palgrave
Macmillan
(2009).
Aryanne lives on a farm in
Yorkshire from where she runs her business.
palgrave
macmillan
|
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| title | Managing workplace bullying how to identify, respond to and manage bullying behavior in the workplace |
| title_auth | Managing workplace bullying how to identify, respond to and manage bullying behavior in the workplace |
| title_exact_search | Managing workplace bullying how to identify, respond to and manage bullying behavior in the workplace |
| title_full | Managing workplace bullying how to identify, respond to and manage bullying behavior in the workplace Aryanne Oade |
| title_fullStr | Managing workplace bullying how to identify, respond to and manage bullying behavior in the workplace Aryanne Oade |
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| title_short | Managing workplace bullying |
| title_sort | managing workplace bullying how to identify respond to and manage bullying behavior in the workplace |
| title_sub | how to identify, respond to and manage bullying behavior in the workplace |
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