The Six Sigma handbook: a complete guide for green belts, black belts, and managers at all levels
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY [u.a.]
McGraw-Hill
2010
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XII, 548 S. graph. Darst. |
| ISBN: | 9780071623384 0071623388 |
Internformat
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| 245 | 1 | 0 | |a The Six Sigma handbook |b a complete guide for green belts, black belts, and managers at all levels |c Thomas Pyzdek ; Paul A. Keller |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a New York, NY [u.a.] |b McGraw-Hill |c 2010 | |
| 300 | |a XII, 548 S. |b graph. Darst. | ||
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| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Production management / Handbooks, manuals, etc | |
| 650 | 4 | |a Quality control / Statistical methods / Handbooks, manuals, etc | |
| 650 | 4 | |a Six sigma (Quality control standard) | |
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| 650 | 4 | |a Six sigma (Quality control standard) |v Handbooks, manuals, etc | |
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Datensatz im Suchindex
| _version_ | 1804139997883793408 |
|---|---|
| adam_text | Titel: The Six Sigma handbook
Autor: Pyzdek, Thomas
Jahr: 2010
Contents
Preface ..................................................... xi
Six Sigma Implementation and Management
1 Building the Responsive Six Sigma Organization ............... 3
What Is Six Sigma? ........................................... 3
Why Six Sigma? ....................................... 4
The Six Sigma Philosophy ............................... 5
The Change Imperative ................................. 11
Implementing Six Sigma ...................................... 13
Timetable ............................................. 14
Infrastructure ......................................... 16
Integrating Six Sigma and Related Initiatives .............. 32
Deployment to the Supply Chain ........................ 34
Communications and Awareness ......................... 36
2 Recognizing Opportunity .................................... 43
Becoming a Customer and Market-Driven Enterprise ............. 44
Elements of the Transformed Organization ................ 46
Strategies for Communicating with
Customers and Employees ............................ 48
Survey Development Case Study ........................ 52
Calculating the Value of Customer Retention .............. 58
Customer Expectations, Priorities, Needs, and Voice ............ 60
Quality Function Deployment ........................... 61
The Six Sigma Process Enterprise .............................. 65
The Source of Conflict .................................. 67
AResolution to the Conflict ............................. 67
Six Sigma and the Process Enterprise ..................... 70
Linking Six Sigma Projects to Strategies ......................... 71
The Strategy Deployment Matrix ......................... 71
Deploying Differentiators to Operations .................. 74
Deploying Operations Plans to Projects ................... 75
Interpretation ......................................... 76
Linking Customer Demands to Budgets ................... 77
Structured Decision-Making ............................. 77
Contents
3 Data-Driven Management .................................... 87
Attributes of Good Metrics .................................... 87
The Balanced Scorecard ....................................... 89
Measuring Causes and Effects ........................... 90
Customer Perspective .................................. 92
Internal Process Perspective ............................. 94
Innovation and Learning Perspective ..................... 95
Financial Perspective ................................... 95
Cost of Poor Quality .......................................... 97
Cost of Quality Examples ............................... 99
Strategy Deployment Plan .................................... 102
Dashboard Design ........................................... 105
Information Systems Requirements ............................. 107
Integrating Six Sigma with Other Information
Systems Technologies ................................ 108
Data Warehousing ..................................... 108
OLAP ................................................ 110
Data Mining ........................................... 110
OLAP, Data Mining, and Six Sigma ....................... 112
Benchmarking ............................................... 112
The Benchmarking Process .............................. 112
Getting Started with Benchmarking ...................... 113
Why Benchmarking Efforts Fail .......................... 114
The Benefits of Benchmarking ........................... 116
Some Dangers of Benchmarking ......................... 116
4 Maximizing Resources ....................................... 117
Choosing the Right Projects ................................... 117
Types of Projects ....................................... 117
Analyzing Project Candidates ........................... 118
Using Pareto Analysis to Identify
Six Sigma Project Candidates.......................... 125
Throughput-Based Project Selection ...................... 127
Ongoing Management Support ................................ 133
Internal Roadblocks .................................... 133
External Roadblocks .................................... 134
Individual Barriers to Change ........................... 134
Ineffective Management Support Strategies ............... 135
Effective Management Support Strategies ................. 136
Cross-Functional Collaboration .......................... 136
Tracking Six Sigma Project Results............................. 137
Financial Results Validation ............................. 138
Team Performance Evaluation ........................... 139
Team Recognition and Reward ........................... 141
Lessons-Learned Capture and Replication ................. 143
Contents
PART Six Sigma Tools and Techniques
5 Project Management Using DMAIC and DMADV .............. 147
DMAIC and DMADV Deployment Models ...................... 147
Project Reporting ...................................... 152
Project Budgets ........................................ 153
Project Records ........................................ 154
Six Sigma Teams ............................................. 155
Team Membership ..................................... 155
Team Dynamics Management, Including
Conflict Resolution .................................. 156
Stages in Group Development ........................... 157
Member Roles and Responsibilities ....................... 157
Management s Role .................................... 158
Facilitation Techniques ................................. 160
6 The Define Phase ........................................... 165
Project Charters .............................................. 165
Project Decomposition ........................................ 167
Work Breakdown Structures ............................ 167
Pareto Analysis ....................................... 167
Deliverables................................................. 169
Critical to Quality Metrics ............................... 170
Critical to Schedule Metrics ............................. 179
Critical to Cost Metrics ................................. 180
Project Scheduling ........................................... 186
Gantt Charts .......................................... 186
PERT-CPM ............................................ 188
Control and Prevention of Schedule Slippage .............. 191
Cost Considerations in Project Scheduling ................. 192
Top-Level Process Definition .................................. 194
Process Maps .......................................... 194
Assembling the Team ......................................... 195
7 The Measure Phase .......................................... 197
Process Definition ............................................ 197
Flowcharts ............................................ 198
SIPOC ................................................ 198
Metric Definition ............................................. 201
Measurement Scales .................................... 203
Discrete and Continuous Data ........................... 205
Process Baseline Estimates .................................... 206
Enumerative and Analytic Studies ....................... 207
Principles of Statistical Process Control ................... 209
Estimating Process Baselines Using Process
Capability Analysis ........................................ 213
Contents
8 Process Behavior Charts ...................................... 215
Control Charts for Variables Data .............................. 215
Averages and Ranges Control Charts ..................... 215
Averages and Standard Deviation (Sigma)
Control Charts ...................................... 217
Control Charts for Individual Measurements (X Charts) ..... 221
Control Charts for Attributes Data ............................. 224
Control Charts for Proportion Defective (p Charts) ......... 224
Control Charts for Count of Defectives (np Charts) ......... 227
Control Charts for Average
Occurrences-Per-Unit (u Charts) ....................... 229
Control Charts for Counts of
Occurrences-Per-Unit (c Charts) ....................... 232
Control Chart Selection ....................................... 233
Rational Subgroup Sampling ............................ 235
Control Chart Interpretation ................................... 236
Run Tests ............................................. 241
Tampering Effects and Diagnosis ......................... 242
Short Run Statistical Process Control Techniques ................. 244
Variables Data ......................................... 245
Attribute SPC for Small and Short Runs ................... 255
Summary of Short-Run SPC ............................. 261
SPC Techniques for Automated Manufacturing .................. 261
Problems with Traditional SPC Techniques ................ 262
Special and Common Cause Charts ...................... 262
EWMA Common Cause Charts .......................... 263
EWMA Control Charts versus Individuals Charts .......... 269
Distributions ................................................ 271
Methods of Enumeration ................................ 271
Frequency and Cumulative Distributions ................. 273
Sampling Distributions ................................. 274
Binomial Distribution .................................. 274
Poisson Distribution .................................... 275
Hypergeometric Distribution ............................ 277
Normal Distribution .................................... 278
Exponential Distribution ................................ 282
9 Measurement Systems Evaluation ............................. 289
Definitions .................................................. 289
Measurement System Discrimination ........................... 291
Stability .................................................... 293
Bias ........................................................ 295
Repeatability ................................................ 295
Reproducibility.............................................. 298
Part-to-Part Variation ......................................... 300
Example of Measurement System Analysis Summary ............. 301
Gage R R Analysis Using Minitab ....................... 302
Contents
Linearity .................................................... 306
Linearity Analysis Using Minitab ........................ 308
Attribute Measurement Error Analysis .......................... 310
Operational Definitions ................................. 311
How to Conduct Attribute Inspection Studies .............. 312
Example of Attribute Inspection Error Analysis ............ 312
Minitab Attribute Gage R R Example .................... 316
10 Analyze Phase .............................................. 321
Value Stream Analysis ........................................ 321
Value Stream Mapping ................................. 323
Spaghetti Charts ....................................... 326
Analyzing the Sources of Variation ............................. 326
Cause and Effect Diagrams .............................. 327
Boxplots .............................................. 328
Statistical Inference ..................................... 331
Chi-Square, Student s T, and F Distributions ............... 332
Point and Interval Estimation ............................ 336
Hypothesis Testing ..................................... 339
Resampling (Bootstrapping) ............................. 341
Regression and Correlation Analysis ........................... 342
Linear Models ......................................... 344
Least-Squares Fit ....................................... 346
Correlation Analysis .................................... 351
Designed Experiments ........................................ 352
Terminology .......................................... 353
Design Characteristics .................................. 354
Types of Design ........................................ 355
One-Factor ANOVA .................................... 356
Two-Way ANOVA with No Replicates .................... 359
Two-Way ANOVA with Replicates ....................... 360
Full and Fractional Factorial ............................. 361
Power and Sample Size ................................. 369
Testing Common Assumptions .......................... 369
Analysis of Categorical Data .................................. 376
Making Comparisons Using
Chi-Square Tests ..................................... 376
Logistic Regression ..................................... 378
Binary Logistic Regression .............................. 380
Ordinal Logistic Regression ............................. 383
Nominal Logistic Regression ............................ 385
Non-Parametric Methods ..................................... 389
11 The Improve/Design Phase ................................... 393
Using Customer Demands to Make Design and
Improvement Decisions .................................... 393
Category Importance Weights ........................... 394
Contents
Lean Techniques for Optimizing Flow .......................... 400
Tools to Help Improve Flow ............................. 400
Using Empirical Model Building to Optimize .................... 402
Phase 0: Getting Your Bearings ........................... 403
Phase I: The Screening Experiment ....................... 404
Phase II: Steepest Ascent (Descent) ....................... 408
Phase III: The Factorial Experiment ....................... 408
Phase IV: The Composite Design ......................... 411
Phase V: Robust Product and Process Design .............. 415
Data Mining, Artificial Neural Networks, and Virtual
Process Mapping .......................................... 419
Example of Neural Net Models .......................... 420
Optimization Using Simulation ................................ 420
Predicting CTQ Performance ............................ 423
Simulation Tools ....................................... 426
Random Number Generators ............................ 427
Model Development ................................... 431
Virtual Doe Using Simulation Software ................... 438
Risk Assessment Tools ........................................ 443
Design Review ........................................ 443
Fault-Tree Analysis ..................................... 443
Safety Analysis ........................................ 444
Failure Mode and Effect Analysis ........................ 447
Defining New Performance Standards Using
Statistical Tolerancing ...................................... 450
Assumptions of Formula ................................ 453
Tolerance Intervals ..................................... 454
12 Control/Verify Phase ......................................... 455
Validating the New Process or Product Design ................... 455
Business Process Control Planning ............................. 455
Maintaining Gains ..................................... 456
Tools and Techniques Useful for Control Planning .......... 457
Preparing the Process Control Plan ....................... 458
Process Control Planning for Short and Small Runs ......... 460
Process Audits ......................................... 462
Selecting Process Control Elements ....................... 462
Other Elements of the Process Control Plan ................ 465
Appendices
Al Glossary of Basic Statistical Terms ............................ 469
A2 Area Under the Standard Normal Curve ....................... 475
A3 Critical Values of the ^-Distribution ........................... 479
A4 Chi-Square Distribution..................................... 481
Contents
A5 FDistribution (a = 1%) ....................................... 483
A6 F Distribution (a = 5%) ....................................... 485
A7 Poisson Probability Sums .................................... 487
A8 Tolerance Interval Factors .................................... 491
A9 Control Chart Constants ...................................... 495
A10 Control Chart Equations ..................................... 497
All Table of d * Values ........................................... 499
2
A12 Factors for Short Run Control Charts for Individuals,
x-bar, and R Charts .......................................... 501
A13 Sample Customer Survey .................................... 503
A14 Process a Levels and Equivalent PPM Quality Levels ............ 505
A15 Black Belt Effectiveness Certification .......................... 507
[COMPANY] Black Belt Skill Set Certification Process ............. 507
Introduction ........................................... 507
Process ............................................... 507
[COMPANY] Black Belt Effectiveness Certification Criteria ........ 508
[COMPANY] Black Belt Certification Board ..................... 509
Effectiveness Questionnaire ................................... 509
[COMPANY] Black Belt Notebook and Oral Review .............. 510
A16 Green Belt Effectiveness Certification ......................... 519
Green Belt Skill Set Certification Process ........................ 519
Introduction ........................................... 519
Green Belt Effectiveness Certification Criteria .................... 520
Green Belt Certification Board ........................... 521
Effectiveness Questionnaire ............................. 521
Scoring Guidelines ..................................... 521
Green Belt Notebook ................................... 522
A17 AHP Using Microsoft Excel™ .................................. 531
Example .............................................. 531
References .................................................. 533
Index ...................................................... 537
|
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| indexdate | 2024-07-09T21:52:58Z |
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| isbn | 9780071623384 0071623388 |
| language | English |
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| spelling | Pyzdek, Thomas 1948- Verfasser (DE-588)1133380735 aut The Six Sigma handbook a complete guide for green belts, black belts, and managers at all levels Thomas Pyzdek ; Paul A. Keller 3. ed. New York, NY [u.a.] McGraw-Hill 2010 XII, 548 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Production management / Handbooks, manuals, etc Quality control / Statistical methods / Handbooks, manuals, etc Six sigma (Quality control standard) Estatística (controle de qualidade;métodos) larpcal Production management Handbooks, manuals, etc Quality control Statistical methods Handbooks, manuals, etc Six sigma (Quality control standard) Handbooks, manuals, etc Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Six Sigma (DE-588)7604241-8 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 Six Sigma (DE-588)7604241-8 s Keller, Paul Sonstige (DE-588)143609920 oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018000038&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Pyzdek, Thomas 1948- The Six Sigma handbook a complete guide for green belts, black belts, and managers at all levels Production management / Handbooks, manuals, etc Quality control / Statistical methods / Handbooks, manuals, etc Six sigma (Quality control standard) Estatística (controle de qualidade;métodos) larpcal Production management Handbooks, manuals, etc Quality control Statistical methods Handbooks, manuals, etc Six sigma (Quality control standard) Handbooks, manuals, etc Qualitätsmanagement (DE-588)4219057-5 gnd Six Sigma (DE-588)7604241-8 gnd |
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| title | The Six Sigma handbook a complete guide for green belts, black belts, and managers at all levels |
| title_auth | The Six Sigma handbook a complete guide for green belts, black belts, and managers at all levels |
| title_exact_search | The Six Sigma handbook a complete guide for green belts, black belts, and managers at all levels |
| title_full | The Six Sigma handbook a complete guide for green belts, black belts, and managers at all levels Thomas Pyzdek ; Paul A. Keller |
| title_fullStr | The Six Sigma handbook a complete guide for green belts, black belts, and managers at all levels Thomas Pyzdek ; Paul A. Keller |
| title_full_unstemmed | The Six Sigma handbook a complete guide for green belts, black belts, and managers at all levels Thomas Pyzdek ; Paul A. Keller |
| title_short | The Six Sigma handbook |
| title_sort | the six sigma handbook a complete guide for green belts black belts and managers at all levels |
| title_sub | a complete guide for green belts, black belts, and managers at all levels |
| topic | Production management / Handbooks, manuals, etc Quality control / Statistical methods / Handbooks, manuals, etc Six sigma (Quality control standard) Estatística (controle de qualidade;métodos) larpcal Production management Handbooks, manuals, etc Quality control Statistical methods Handbooks, manuals, etc Six sigma (Quality control standard) Handbooks, manuals, etc Qualitätsmanagement (DE-588)4219057-5 gnd Six Sigma (DE-588)7604241-8 gnd |
| topic_facet | Production management / Handbooks, manuals, etc Quality control / Statistical methods / Handbooks, manuals, etc Six sigma (Quality control standard) Estatística (controle de qualidade;métodos) Production management Handbooks, manuals, etc Quality control Statistical methods Handbooks, manuals, etc Six sigma (Quality control standard) Handbooks, manuals, etc Qualitätsmanagement Six Sigma |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018000038&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT pyzdekthomas thesixsigmahandbookacompleteguideforgreenbeltsblackbeltsandmanagersatalllevels AT kellerpaul thesixsigmahandbookacompleteguideforgreenbeltsblackbeltsandmanagersatalllevels |