Total facilities management:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Chichester [u.a.]
Wiley-Blackwell
2009
|
| Ausgabe: | 3. ed |
| Schlagworte: | |
| Online-Zugang: | kostenfrei Inhaltsverzeichnis |
| Beschreibung: | XVII, 305 S. graph. Darst. |
| ISBN: | 9781405186599 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804139922815188992 |
|---|---|
| adam_text | IMAGE 1
TOTAL FACILITIES MANAGEMENT
THIRD EDITION
BRIAN ATKIN PHD, MPMI, BSC, FRICS, FCIOB
ADRIAN BROOKS BSC (HONS), MBA, MRICS
WILEY-BLACKWELL A JOHN WILEY & SONS, LTD., PUBLICATION
IMAGE 2
CONTENTS
PREFACE TO THE THIRD EDITION XI
PREFACE TO THE SECOND EDITION XII
INTRODUCTION - XIV
ABBREVIATIONS XVI
1 BACKGROUND TO FACILITIES MANAGEMENT 1
KEY ISSUES 1
ORIGIN 2
RATIONALE FOR FACILITIES MANAGEMENT 2
DEFINING FACILITIES MANAGEMENT 4
APPROACHES TO FACILITIES MANAGEMENT 5
INFORMED CLIENT FUNCTION 5
CONCEPT OF BEST VALUE 7
SUPPLIER RELATIONSHIPS 7
MATTERS OF RISK 9
CONCLUSIONS 11
2 DEVELOPING A STRATEGY FOR FACILITIES MANAGEMENT 12
KEY ISSUES 12
INTRODUCTION 13
DEVELOPING A FACILITIES MANAGEMENT STRATEGY 14
STRATEGIC ANALYSIS OF FACILITIES REQUIREMENTS 15
DEVELOPING SOLUTIONS 19
STRATEGY IMPLEMENTATION 20
RELATIONSHIPS BETWEEN CLIENT ORGANISATIONS AND SERVICE PROVIDERS 23
CASE STUDY - DEVELOPING A STRATEGY 24
CONCLUSIONS 28
3 FACILITIES PLANNING 30
KEY ISSUES 30
INTRODUCTION 31
REAL ESTATE MANAGEMENT 31
SPACE MANAGEMENT 32
: - DESIGN BRIEFING 34
FACILITIES MANAGEMENT BRIEF 35
IMAGE 3
VI CONTENTS
POST-OCCUPANCY EVALUATIONS 38
REAL ESTATE OPTIONS 39
TOTALLY SERVICED WORKPLACES 40
CONCLUSIONS 41
RETAINING SERVICES IN-HOUSE VS OUTSOURCING 43
KEY ISSUES 43
INTRODUCTION 43
ATTRIBUTES OF SERVICE 44
CUSTOMER SERVICE 44
UNIQUENESS OF SERVICE 45
PRIORITY, FLEXIBILITY AND SPEED OF RESPONSE 46
MANAGEMENT IMPLICATIONS AND INDIRECT COST 47
DIRECT COST 48
CONTROL 48
OVERVIEW OF OPTIONS AND IMPLICATIONS 50
MARKET TESTING 51
OTHER IMPLICATIONS OF OUTSOURCING 51
CONCLUSIONS 52
CHANGE MANAGEMENT 54
KEY ISSUES 54
INTRODUCTION 54
CHANGE IN AN ORGANISATIONAL SETTING 55
MANAGING CHANGE IN PRACTICE 56
CHANGE AS A PROCESS 56
COMMUNICATING CHANGE 59
RESPONSIBILITIES OF THOSE MANAGING CHANGE 60
RESOLVING CULTURAL CONFLICT 61
CASE STUDY - EASTPOINT 61
CONCLUSIONS 64
HUMAN RESOURCES MANAGEMENT 66
KEY ISSUES 66
INTRODUCTION 66
DEALING WITH SHIFTING DEMANDS FOR RESOURCES 67
APPROPRIATE MANAGEMENT STRUCTURE 67
CASE STUDY - PRACTICAL HUMAN RESOURCES ISSUES 68
EMPLOYMENT OBLIGATIONS 72
CASE STUDY - SUN LIFE 73
FUNCTIONS, JOB DESCRIPTIONS AND SKILLS 76
PERFORMANCE APPRAISAL 77
CONCLUSIONS 79
POLICY AND PROCEDURES FOR OUTSOURCING 81
KEY ISSUES 81
INTRODUCTION 81
IMAGE 4
CONTENTS VII
ESSENTIAL APPROACH 82
STRATEGY 84
TENDER DOCUMENTS 87
TENDERING PROCESS 89
ONGOING RELATIONSHIPS 93
CONCLUSIONS 94
8 POLICY AND PROCEDURES FOR IN-HOUSE PROVISION 96
KEY ISSUES 96
INTRODUCTION 96
DEFINITION OF SERVICES 97
IDENTIFYING STAKEHOLDERS 97
IN-HOUSE CAPABILITIES AND SKILLS 98
DEPARTMENTS AS CUSTOMERS 98
IN-HOUSE TEAM APPROACH 98
SERVICE PROVISION REVIEWED AND IMPROVED 99
CONCLUSIONS 100
9 SERVICE SPECIFICATIONS, SERVICE LEVEL AGREEMENTS AND PERFORMANCE 101
KEY ISSUES . 101
INTRODUCTION 102
STAKEHOLDERS INTERESTS 102
RATIONALE FOR SERVICE SPECIFICATIONS AND SLAS 103
WHAT IS A SERVICE SPECIFICATION? 103
EXAMPLE OF A SERVICE SPECIFICATION - CLEANING OF OPEN-PLAN OFFICES 105
WHAT IS A SERVICE LEVEL AGREEMENT (SLA)? 107
EXAMPLE OF A SERVICE LEVEL AGREEMENT (SLA) 109
CRITICAL SUCCESS FACTORS AND KEY PERFORMANCE INDICATORS 110 PERFORMANCE
MONITORING 113
UPDATING SERVICE SPECIFICATION AND SLAS 116
QUALITY SYSTEM 117
CONCLUSIONS 118
10 HEALTH, SAFETY AND ENVIRONMENT 119
KEY ISSUES 119
INTRODUCTION 119
SUSTAINABILITY AND ENVIRONMENTAL ISSUES 120
RELEVANT LEGISLATION 121
GENERAL POLICY 121
CORPORATE SOCIAL RESPONSIBILITY 122
ORGANISATION AND ADMINISTRATION 123
WORKERS RIGHTS 124
DISABILITY DISCRIMINATION 124
SAFETY RULES AND PRACTICE 125
STRESS, EMPLOYEES AND THE ORGANISATION 128
CONCLUSIONS 130
IMAGE 5
VIII CONTENTS
11 WORKPLACE PRODUCTIVITY
KEY ISSUES INTRODUCTION MEASURING PRODUCTIVITY WORK ITSELF THE
ORGANISATION COMMUNICATION WORK ENVIRONMENT
ENVIRONMENTAL FACTORS HAVING AN IMPACT ON PRODUCTIVITY DESIGN
IMPLICATIONS UNCONVENTIONAL WORKING ARRANGEMENTS CONCLUSIONS
12 BUILDING INTELLIGENCE AND SMART SYSTEMS KEY ISSUES INTRODUCTION
BUILDING ENGINEERING SERVICES INTELLIGENT BUILDINGS - SMART BUILDINGS
SMART TAGGING, SENSING AND CONTROL APPLICATIONS OF SMART SYSTEMS
TECHNOLOGY CONCLUSIONS
13 FACILITIES MANAGEMENT SERVICE PROVIDERS KEY ISSUES INTRODUCTION
PRELIMINARY APPROACH TYPES OF SERVICE PROVISION MANAGING AGENT CASE
STUDY - FACILITIES MANAGEMENT IN THE PUBLIC SECTOR MANAGING CONTRACTOR
MANAGED BUDGET TOTAL FACILITIES MANAGEMENT
EVOLUTION IN THE NATURE OF SERVICE PROVIDERS DETERMINING THE BEST
APPROACH CONCLUSIONS
14 MANAGING SERVICE PROVIDER AND SUPPLIER RELATIONSHIPS KEY ISSUES
INTRODUCTION SERVICE PROVIDERS AND SUPPLIERS TYPES OF RELATIONSHIP WHAT
KIND OF RELATIONSHIP IS NEEDED? CONTRACTUAL ARRANGEMENTS AND PARTNERING
GAIN-SHARING CONTINUAL IMPROVEMENT
CONCLUSIONS
15 MANAGING SPECIALIST SERVICES KEV ISSUES
132 132 132 133 134 136 137 138 139 141
142 143
145 145 146
146 147 149 152 156
158 158 158 159 160 161 162
167 168 168 169 171 172
174 174 174 175
175 177 178 180 180 180
182 182
IMAGE 6
CONTENTS IX
INTRODUCTION 183
ICT SERVICES 183
HEALTH CARE SERVICES 187
SECURITY AND PROTECTION SERVICES 188
CUSTODIAL SERVICES 189
PROFESSIONAL SERVICES 189
PERFORMANCE AND SERVICE LEVEL AGREEMENTS 190
RISKS, INSURANCE AND INDEMNITIES 191
CONCLUSIONS 192
16 INFORMATION SYSTEMS MANAGEMENT 194
KEY ISSUES 194
INTRODUCTION 194
INFORMATION MANAGEMENT 195
PLANNED PREVENTIVE MAINTENANCE 200
CASE STUDY - ICECONSULT 200
COMPUTER-AIDED FACILITIES MANAGEMENT (CAFM) 202 BUILDING INFORMATION
MODELLING 203
BIM APPLIED TO EXISTING BUILDINGS 204
CONCLUSIONS 205
17 CONTRACT MANAGEMENT AND FINANCIAL CONTROL 207
KEY ISSUES 207
INTRODUCTION 207
CONTRACT CONDITIONS AND TERMS 208
PAYMENTS 208
COST MONITORING 209
PERFORMANCE MONITORING 211
CHANGE CONTROL 212
CONTRACT ADMINISTRATION 212
CONTRACT REVIEW 213
CONCLUSIONS 213
18 BENCHMARKING BEST PRACTICE 215
KEY ISSUES 215
INTRODUCTION 215
PURSUING CONTINUAL IMPROVEMENT 216
BENCHMARKING PRACTICES 217
MEASURING PERFORMANCE 218
BENCHMARKING FACILITIES MANAGEMENT 220
OTHER KINDS OF BENCHMARKING 222
CASE STUDY - DIAGEO 224
CONCLUSIONS 226
19 PUBLIC-PRIVATE PARTNERSHIPS 228
KEY ISSUES 228
INTRODUCTION 229
PUBLIC-PRIVATE PARTNERSHIPS (PPPS) 229
IMAGE 7
CONTENTS
PROCUREMENT AND CONTRACTUAL APPROACH
GENERIC PPP PROJECT SET-UP MAIN TYPES OF SERVICE PROVIDED PAYMENT
MECHANISMS FACILITIES MANAGEMENT AND PRIVATE SECTOR PARTICIPATION
OUTPUT SPECIFICATIONS RELEVANCE AND BENEFIT OF PRIVATE INVESTMENT AND
PARTNERSHIP RISK AND PRIVATE INVESTMENT PROBLEMS WITH PRIVATE INVESTMENT
AND PARTNERSHIP CONCLUSIONS
20 EDUCATION, TRAINING AND PROFESSIONAL DEVELOPMENT KEY ISSUES
INTRODUCTION BACKGROUNDS OF FACILITIES MANAGERS GROWTH OF A PROFESSIONAL
DISCIPLINE CORE COMPETENCE IN FACILITIES MANAGEMENT
STUDYING FACILITIES MANAGEMENT FACILITIES MANAGEMENT TRAINING AND
PERSONAL DEVELOPMENT CONTINUING PROFESSIONAL DEVELOPMENT (CPD) THE
FUTURE FOR FACILITIES MANAGERS CONCLUSIONS
21 INNOVATION, RESEARCH AND DEVELOPMENT KEY ISSUES INTRODUCTION CHANGE
AND INNOVATION INNOVATION AND RESEARCH AND DEVELOPMENT RESEARCH AND
DEVELOPMENT THEMES FLEXIBLE CORPORATE REAL ESTATE HEALTHY BUILDINGS
PROMOTING FUTURE LIVING SUSTAINABLE COMMUNITIES TELE-CARE IN THE HOME
CONCLUSIONS
APPENDICES A GLOSSARY B PREVENTION OF FRAUD AND IRREGULARITY IN THE
AWARD AND MANAGEMENT OF CONTRACTS C RISKS INVOLVED IN OUTSOURCING
D CONTRACTUAL APPROACH AND TERMS E SECTIONS FOR A SERVICE LEVEL
AGREEMENT (SLA)
REFERENCES AND BIBLIOGRAPHY INDEX
231 231 236 236 237 238 238 239 240 240
242 242 242 243
244 244 245 246
247 248 248
251 251 251 252 252 254 254 257 261 264 267
269 269
283 289 291 295
296 298
|
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T21:51:47Z |
| institution | BVB |
| isbn | 9781405186599 |
| language | English |
| lccn | 2009005450 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017991602 |
| oclc_num | 636294954 |
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| owner | DE-634 DE-2070s |
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| physical | XVII, 305 S. graph. Darst. |
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| spelling | Atkin, Brian Verfasser aut Total facilities management Brian Atkin ; Adrian Brooks 3. ed Chichester [u.a.] Wiley-Blackwell 2009 XVII, 305 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Real estate management Facility management Building management Facility-Management (DE-588)4372194-1 gnd rswk-swf Facility-Management (DE-588)4372194-1 s DE-604 Brooks, Adrian Verfasser aut DE-601 pdf/application http://www.gbv.de/dms/zbw/591962632.pdf kostenfrei Inhaltsverzeichnis GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017991602&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Atkin, Brian Brooks, Adrian Total facilities management Real estate management Facility management Building management Facility-Management (DE-588)4372194-1 gnd |
| subject_GND | (DE-588)4372194-1 |
| title | Total facilities management |
| title_auth | Total facilities management |
| title_exact_search | Total facilities management |
| title_full | Total facilities management Brian Atkin ; Adrian Brooks |
| title_fullStr | Total facilities management Brian Atkin ; Adrian Brooks |
| title_full_unstemmed | Total facilities management Brian Atkin ; Adrian Brooks |
| title_short | Total facilities management |
| title_sort | total facilities management |
| topic | Real estate management Facility management Building management Facility-Management (DE-588)4372194-1 gnd |
| topic_facet | Real estate management Facility management Building management Facility-Management |
| url | http://www.gbv.de/dms/zbw/591962632.pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017991602&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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