Mastering communication:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Basingstoke [u.a.]
Palgrave Macmillan
2009
|
| Ausgabe: | 5. ed. |
| Schriftenreihe: | Palgrave master series
|
| Schlagworte: | |
| Online-Zugang: | Contributor biographical information Publisher description Table of contents Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XVI, 480 S. Ill., graph. Darst. |
| ISBN: | 9780230216921 |
Internformat
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| 300 | |a XVI, 480 S. |b Ill., graph. Darst. | ||
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| 500 | |a Includes bibliographical references and index | ||
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Mastering communication
Autor: Stanton, Nicky
Jahr: 2009
Preface to the fifth edition xi
Introduction xiii
Acknowledgements xvi
1 The process of communication 1
1.1 The objectives of communication 1
1.2 The meaning of words 2
1.3 Non-verbal communication 3
1.4 The context or situation 4
1.5 Barriers to communication 4
1.6 Why? Who? Where? When? What? How? 6
1.7 Planning the message 8
Summary - how to communicate 11
2 Speaking effectively 12
2.1 Basic speaking skills 13
2.2 Qualities to aim for when speaking 22
Summary - good speaking 22
3 Listening 23
3.1 Listening - the neglected skill 23
3.2 Reasons for improving listening 25
3.3 Are you a good listener? 27
3.4 Ten aids to good listening 28
Summary - good listening 32
4 Human interaction and non-verbal communication 33
4.1 Metacommunication and paralanguage 34
4.2 The language of silence 35
4.3 The language of time 36
4.4 Body language or kinesics 38
4.5 The underlying psychology: NLP, El and TA 49
4.6 Conflict between verbal and non-verbal communication 52
Summary - the importance of paralanguage in human
interaction 52
5 Talking on the phone 55
5.1 Telephone problems 56
5.2 Basic phone rules 58
5.3 Receptionists 60
5.4 Making a call 62
5.5 Gathering information by phone 63
5.6 Answering the phone 64
5.7 Voicemail 68
5.8 Mobile phone manners 69
Summary - good telephoning 72
6 Interviewing 73
6.1 Interviewing weaknesses 73
6.2 What is an interview? 75
6.3 The purposes of the interview 76
6.4 Types of interview information 76
6.5 How to plan an interview 78
6.6 Structuring the interview 80
6.7 How to question and probe 82
Summary - Interviewing 90
7 Being interviewed for a job 93
7.1 Preparing - the organisation 94
7.2 Preparing - know yourself 99
7.3 At the interview 102
7.4 Tips to remember 106
Summary - being interviewed for a job 106
8 Communicating in groups or teams 108
8.1 Advantages of groups 110
8.2 Disadvantages of groups 113
8.3 Factors affecting group effectiveness 115
Summary - making groups and committees work 129
9 Running and taking part in meetings 131
9.1 Chairing meetings 131
9.2 Decision-making methods 134
9.3 Responsibilities of participants 135
9.4 Duties of officers and members 138
9.5 The agenda 138
9.6 The minutes 141
9.7 Videoconferencing and audioconferencing 144
9.8 Formal procedure 145
10 Giving a talk 150
10.1 Techniques of public speaking 152
10.2 Preparation 153
10.3 Developing the material 157
10.4 Opening the talk 159
10.5 Closing the talk 162
10.6 Visual aids 163
10.7 Use of notes 164
10.8 Practising the talk 165
10.9 Room and platform layout 166
10.10 Delivery of the talk 167
Summary - being a good speaker 167
11 Using visual aids 168
11.1 General principles 170
11.2 Whiteboards, electronic copy boards, interactive boards 171
11.3 Flip charts 172
11.4 Build-up visuals 173
11.5 Physical objects 174
11.6 Models and experiments 175
11.7 Overhead projector (OHP) 177
11.8 Data projector or multimedia projector 179
11.9 35mm slide projector 180
11.10 Videos and DVDs 182
11.11 Closed-circuit television and video 183
11.12 Points to remember about visual aids 184
11.13 Video and DVD hire and purchase 186
Summary - being in control of visual aids 187
12 Faster reading 188
12.1 How do you read? 190
12.2 The physical process of reading 192
12.3 Ways of increasing your vocabulary 197
Summary - faster reading 198
13 Better reading 200
13.1 Determine reading priorities 200
13.2 Scanning 201
13.3 Skimming 204
13.4 SQ3R method of reading 209
Summary - better reading 212
14 Writing business letters 215
14.1 Why good letter writing matters 216
14.2 Backing up the phone call or meeting 217
14.3 Planning a letter 217
14.4 Layout and style 225
14.5 The structure of a letter 229
14.6 Dictating 237
14.7 Standard letters 240
Summary - writing business letters 240
15 Applying for a job 241
15.1 What sort of job do you want? 242
15.2 What is available and what are they looking for? 246
15.3 The application itself 250
15.4 Job-hunting on the Internet 263
Summary - applying for a job 265
16 Writing reports 267
16.1 What is a report? 268
16.2 Types of report 269
16.3 Essentials of a good report 270
16.4 What is the purpose of the report? 270
16.5 Fundamental structure 272
16.6 Format, layout, headings and numbering 273
16.7 Long formal reports 279
16.8 House style 285
16.9 How to get started 286
16.10 Setting your objective 286
16.11 Researching and assembling the material 290
16.12 Organising the material and planning the report 292
16.13 Writing the first draft 294
16.14 Editing the report 295
16.15 Producing the report 297
Summary - report writing 301
17 Memos, messages, emails, faxes, forms, questionnaires, etc... 304
17.1 Memos 305
17.2 Email 308
17.3 Fax 311
17.4 Postcards and reply cards 313
17.5 Text messaging 314
17.6 Forms and questionnaires 317
Summary - other writing tasks 320
18 Visual communication 323
18.1 When to use charts and graphs 323
18.2 Presentation of statistical data 328
18.3 Presenting continuous information 331
18.4 Presenting discrete or non-continuous information 335
18.5 Presenting non-statistical information effectively 348
19 Getting to grips with grammar 360
19.1 Why does grammar matter? 361
19.2 What is grammar? 361
19.3 How good is your English? 363
19.4 The parts of speech in brief 366
19.5 The framework of English 370
19.6 The architecture of the sentence 371
20 Common problems with English 376
20.1 Subject-verb agreement 380
20.2 Problems with verbs 380
20.3 Problems with adjectives 394
20.4 Problems with adverbs 399
20.5 Problems with pronouns 401
20.6 Problems with prepositions and conjunctions 410
20.7 Problems with ellipsis 417
20.8 Problems with negatives 419
20.9 Revision of grammar 420
Appendices 422
A Punctuation made easy 422
B Using capitals 430
C Using numbers 431
D Business cliches or commercialese 433
E Commonly misused and confused words 435
F Ten (simple?) rules of spelling 439
G Commonly misspelled words 442
H Tips on modern business style 444
I Differences between men and women communicating 446
A final word 449
Bibliography 451
Answers to exercises 454
Index 474
|
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| spelling | Stanton, Nicki Verfasser aut Mastering communication Nicky Stanton 5. ed. Basingstoke [u.a.] Palgrave Macmillan 2009 XVI, 480 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Palgrave master series Includes bibliographical references and index Communication Kommunikation (DE-588)4031883-7 gnd rswk-swf (DE-588)4048476-2 Ratgeber gnd-content Kommunikation (DE-588)4031883-7 s DE-604 http://www.loc.gov/catdir/bios/hol056/2003053651.html Contributor biographical information http://www.loc.gov/catdir/description/hol052/2003053651.html Publisher description http://www.loc.gov/catdir/toc/hol051/2003053651.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017751268&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Stanton, Nicki Mastering communication Communication Kommunikation (DE-588)4031883-7 gnd |
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| title | Mastering communication |
| title_auth | Mastering communication |
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| title_fullStr | Mastering communication Nicky Stanton |
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