Service innovation: organizational responses to technological opportunities & market imperatives
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London
Imperial College Press
2007
|
| Ausgabe: | Reprinted |
| Schriftenreihe: | Series on technology management
9 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Klappentext |
| Beschreibung: | XIV, 437 S. graph. Darst. |
| ISBN: | 1860943675 9781860943676 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text |
Contents
List of Contributors
v
Introduction
ix
Part I Conceptual and Analytical Frameworks for
Service Innovation
1
Managing Service Innovation: Variations of Best Practice
3
Joe Tidd and Frank M. Hull
2
Organizing Innovation in Services
35
Patrick
Vermeulen
and Wietze Van
Der Aa
3
Getting "Customer Lock On" Through Innovation
in Services
55
Sandra Vandermerwe
4
Services and the Knowledge-Based Economy
81
Ian Miles
5
Service Innovation: Aiming to Win
113
Tony Clayton
Part II Sector and National Studies of Innovation
in Services
6
The Organization of New Service Development in
the USA and UK
137
Frank M. Hull and Joe Tidd
7
Effects of Innovation in Standardised, Customised
and Bespoke Services: Evidence from Germany
175
Christiane
Hipp
8
Innovation in Healthcare Delivery
211
D. Jane Bower
XIII
xiv Contents
9
Product
Development in Financial Services:
Picking the Right Leader for Success
231
Evangelia Chortatsiani
10
Of Barnacles and Banking: Innovation in
Financial Services
271
Paul Nightingale
11
Innovation in Design, Engineering and Project
Management Services
301
David M. Gann and Ammon J.
Salter
12
Are Firms Moving "Downstream" into
High-Value Services?
321
Andrew
G
Davies
Part III Applying Innovation Management Good Practice
to Services
13
A Composite Framework of Product Development and
Delivery Effectiveness in Services
343
Frank M. Hull and Joe Tidd
14
Product Development in Service Enterprises:
Case Studies of Good Practice
371
Frank M. Hull
References
391
Index
429
SERVICE
INNOVATION
Organizational Responses to Technological Opportunities
&
Market Imperatives
In the most advanced service economies, services create up to three-quarters of the
wealth and
85%
of employment, and yet we know relatively little about managing
innovation in this sector. The critical role of services, in the broadest sense, has long
been recognized, but is still not well understood. Most research and management
prescriptions have been based on the experience of manufacturing and high technology
sectors. There is a clear need to distinguish which, if any, of what we know about
managing innovation in manufacturing is applicable to services, what must be adapted,
and what is distinct and different. Such is the goal of this book.
This unique collection brings together the latest academic research and management
practice on innovation in services, and identifies a range of successful organizational
responses to current technological opportunities and market imperatives. The contributors
include leading researchers, consultants and practitioners in the field, who provide
rigorous yet practical insights into managing and organizing innovation in services.Two
themes help to integrate the contributions in this book:
•
That generic good practices exist in the management and organization of innovation
in services, which the authors seek to identify, but that these must be adapted to
different contexts, specifically the scale and complexity of the tasks, the degree of
customization of the offerings, and the uncertainty of the environment.
•
That innovation in services is much more than the application of information technology
(IT). In fact, the disappointing returns to IT investments in services have resulted
in a widespread debate about the causes and potential solutions
—
the so-called
"productivity paradox" in services. Instead here the authors adopt a broader notion
of innovation, including technological, organizational and market change. The key is
to match the configuration of organization and technology to the specific market
environment. |
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| dewey-ones | 338 - Production |
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| id | DE-604.BV035673220 |
| illustrated | Illustrated |
| indexdate | 2024-09-04T00:11:37Z |
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| isbn | 1860943675 9781860943676 |
| language | English |
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| physical | XIV, 437 S. graph. Darst. |
| publishDate | 2007 |
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| spelling | Service innovation organizational responses to technological opportunities & market imperatives eds. Joe Tidd ... Reprinted London Imperial College Press 2007 XIV, 437 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Series on technology management 9 Dienstleistungssektor stw Innovation stw Innovationsmanagement stw Inovações tecnológicas larpcal Serviços larpcal Innovation (DE-588)4027089-0 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf Innovationsmanagement (DE-588)4161817-8 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 s Innovation (DE-588)4027089-0 s DE-604 Innovationsmanagement (DE-588)4161817-8 s 1\p DE-604 Tidd, Joe 1960- Sonstige (DE-588)131650602 oth Series on technology management 9 (DE-604)BV013114634 9 Digitalisierung UB Bayreuth application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017727459&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Bayreuth application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017727459&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Klappentext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Service innovation organizational responses to technological opportunities & market imperatives Series on technology management Dienstleistungssektor stw Innovation stw Innovationsmanagement stw Inovações tecnológicas larpcal Serviços larpcal Innovation (DE-588)4027089-0 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Innovationsmanagement (DE-588)4161817-8 gnd |
| subject_GND | (DE-588)4027089-0 (DE-588)4012181-1 (DE-588)4161817-8 |
| title | Service innovation organizational responses to technological opportunities & market imperatives |
| title_auth | Service innovation organizational responses to technological opportunities & market imperatives |
| title_exact_search | Service innovation organizational responses to technological opportunities & market imperatives |
| title_full | Service innovation organizational responses to technological opportunities & market imperatives eds. Joe Tidd ... |
| title_fullStr | Service innovation organizational responses to technological opportunities & market imperatives eds. Joe Tidd ... |
| title_full_unstemmed | Service innovation organizational responses to technological opportunities & market imperatives eds. Joe Tidd ... |
| title_short | Service innovation |
| title_sort | service innovation organizational responses to technological opportunities market imperatives |
| title_sub | organizational responses to technological opportunities & market imperatives |
| topic | Dienstleistungssektor stw Innovation stw Innovationsmanagement stw Inovações tecnológicas larpcal Serviços larpcal Innovation (DE-588)4027089-0 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Innovationsmanagement (DE-588)4161817-8 gnd |
| topic_facet | Dienstleistungssektor Innovation Innovationsmanagement Inovações tecnológicas Serviços Dienstleistungsbetrieb |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017727459&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017727459&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
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