The practice of outsourcing: from information systems to BPO and offshoring
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Basingstoke
Palgrave Macmillan
2009
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | xviii, 493 S. graph. Darst. 23 cm |
| ISBN: | 9780230205413 0230205410 |
Internformat
MARC
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|---|---|---|---|
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| 020 | |a 9780230205413 |9 978-0-230-20541-3 | ||
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| 245 | 1 | 0 | |a The practice of outsourcing |b from information systems to BPO and offshoring |c [ed. by] Leslie P. Willcocks and Mary C. Lacity |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Basingstoke |b Palgrave Macmillan |c 2009 | |
| 300 | |a xviii, 493 S. |b graph. Darst. |c 23 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Contracting out | |
| 650 | 4 | |a Offshore outsourcing | |
| 650 | 4 | |a Contracting out | |
| 650 | 4 | |a Offshore outsourcing | |
| 700 | 1 | |a Lacity, Mary Cecelia |e Sonstige |0 (DE-588)132984938 |4 oth | |
| 700 | 1 | |a Willcocks, Leslie |d 1951- |e Sonstige |0 (DE-588)121992632 |4 oth | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017712076&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-017712076 | ||
Datensatz im Suchindex
| _version_ | 1804139346263015424 |
|---|---|
| adam_text | Titel: The practice of outsourcing
Autor: Willcocks, Leslie
Jahr: 2009
Contents
List of Figures vii
List of Tables ix
List of Contributors xi
Professional Credits xv
Acknowledgments xvii
Part I Introduction 1
Chapter 1 Outsourcing Practice: The Search for Flexibility 3
and Control
Leslie Willcacks and Mary Lacity
Part II Studies of Outsourcing s Rise to Prominence 35
Chapter 2 Realizing Outsourcing Expectations: Incredible 37
Promises, Credible Outcomes
Mary Lacity, Rudy Hirschheim and Leslie Wilkocks
Chapter 3 Contracting and Relationships in IT Outsourcing 59
Guy Fitzgerald and Leslie Wilkocks
Chapter 4 Cooperative Partnerships and IT Outsourcing: 79
From Contractual Obligation to Strategic Alliance?
Leslie Wilkocks and Chong Choi
Chapter 5 Offshore Outsourcing: A Country Too Far? 97
Kuldeep Kumar and Leslie Wilkocks
Chapter 6 IT Outsourcing in Public Sector Contexts: 123
Researching Risk and Strategy
Leslie Wilkocks, Mary Lacity and Thomas Kern
Chapter 7 IT Sourcing: Examining the Privatization Option in 159
Public Administration
Mary Lacity and Leslie Wilkocks
Chapter 8 Analyzing IT Outsourcing Decisions: Size, 187
Interdependency and Risk
Wendy Currie and Leslie Wilkocks
Chapter 9 Information Technology Insourcing: Myths and 213
Realities
Rudy Hirschheim and Mary Lacity
vi Contents
Chapter 10 Contracts, Control and Presentation in IT 232
Outsourcing
Thomas Kern and Leslie Willcocks
Part III Studies 2000-2008: From IT to Business 265
Process and Offshore Outsourcing
Chapter 11 IT Outsourcing Configuration: Defining and 267
Designing Outsourcing Arrangements
Sara Cullen, Peter Seddon and Leslie Willcocks
Chapter 12 IT Outsourcing Success: A Framework for Assessing 303
Intentions and Outcomes
Sara Cullen, Peter Seddon and Leslie Willcocks
Chapter 13 Business Process Outsourcing: The Promise of the 339
Enterprise Partnership Model
David Feeny, Leslie Willcocks and Mary Lacity
Chapter 14 Outcomes from Offshore Outsourcing: Evidence 389
from a Client s Perspective
Joseph Rottman and Mary Lacity
Chapter 15 Offshore Outsourcing, Strategy and the Role of 445
Social Capital
Joseph Rottman and Mary Lacity
Chapter 16 Creating Global Shared Services: Sourcing Lessons 467
from Reuters
Mary Lacity and Jim Fox
Index 488
List of Figures
3.1 What IT are Organizations Outsourcing 63
3.2 Type of Contract/Relationship 74
5.1 Holiday Inns Atlanta: Use of the Market 115
6.1 LISA Organization and Structure (1996) 135
6.2 LISA Management Approach: Customer Backwards, 137
Control Downwards
6.3 IT Outsourcing: Risk Analysis Framework 152
8.1 Comparing Types of IT Sourcing Decisions 193
11.1 Cases in Order of Chronology 271
11.2 The Seven Key Attributes of ITO Configuration 272
11.3 Service Scope in Australia 278
11.4 Supplier Grouping in Australia 281
11.5 Percentage of IT Expenditure Outsourced 283
11.6 Duration in Australia 286
11.7 Resource Ownership Alternatives between the Parties 287
11.8 Configuration Design Gap 296
12.1 Test Cases - Organization Size 315
12.2 Outcomes Achieved - Primary Goals versus Non-Primary 321
Outcomes Achieved
12.3 Current Primary Outcomes (CPO) Sought Compared 326
to Initial Primary Outcomes (IPO) Sought for the Survey
Respondents that Reported Non-Zero CPO and IPO
13.1 Four Phases of Implementation 350
13.2 Delivering 1st Class Service 358
13.3 The XHRS Service Definition Site (2005) 359
13.4 Xchanging s Six Sigma Infrastructure 362
13.5 Xchanging s Technology Architecture Framework 364
13.6 The New XCS Offices in Gallery 6 (2004) 368
13.7 The High Level Model of the Sourcing Competency (2003) 369
13.8 The Cost Elements of Car Leasing 370
13.9 Implementation at the Center of Xchanging s DNA 371
13.10 Typical Schedule for Competency Deployment Intuitive 372
13.11 A Competency Exploitation Map for Each Partnership 381
Business
13.12 A Framework for Sourcing Strategy 382
15.1 US Manufacturing s Activity Cost Metrics by Team 452
for Project A
15.2 US Manufacturing Activity Cost by Team by Person 453
for Project B
viii List of Figures
15.3 US Manufacturing s Use of Supplier Employee Shadowing 462
15.4 Intellectual Property Divided Among Suppliers 464
16.1 Conceptualizing Shared Services as Four Programs 469
of Change
16.2 Phase I Transformation Programs 471
16.3 Financial Assessment of Shared Services Options 477
16.4 Risk Assessment of Shared Services Options 477
16.5 Phase II Transformation Programs 478
16.6 The New Finance Operating Model 479
16.7 Process Analysis at the Activity Level 481
List of Tables
2.1 Determinants of Failed Outsourcing Expectations 54
2.2 Determinants of Realized Expectations 55
6.1 Risk Factors in IT Outsourcing 129
6.2 LISA - Approaches to Risk Mitigation 141
8.1 The Rationale Behind Four Approaches to IT Sourcing 189
Decisions
9.1 Case Study Profiles 215
9.2 Insourcing Archetypes and Case Classification 226
9.3 IT Cost/Service Trade-Off 230
10.1 Overview of Important Control Literature 235
10.2 Post-contract Management Agenda (adapted from 236
Halvey and Melby, 1996)
10.3 Client Companies 242
10.4 Vendor Companies 244
10.5 Outsourcing Advisor 245
10.6 Control Agenda in the Client-Vendor Relationship 257
10.7 Management Implications - Contractual Issues to 259
Consider Prior to Outsourcing
11.1 Comparison of Configurations and Outcomes in the 2 74
SOE Case Study
11.2 Literature Supporting the Configuration Attributes 275
11.3 Scope Grouping Facets 277
11.4 Supplier Grouping Options 279
11.5 Financial Scale Components 282
11.6 Pricing Options 284
11.7 Duration Options 286
11.8 Resource Ownership Options 288
11.9 Commercial Relationship Options 291
11.10 Test Cases - Scope Configuration (Portfolio) 294
11.11 Test Cases - Supplier Grouping (Portfolio) 294
11.12 Test Cases - Financial Scale Configuration, AUD (Portfolio) 294
11.13 Test Cases - Configuration (Deal) 295
12.1 ITO Outcomes and References 307
12.2 Comparing Success Categories in this Study with 310
Those from Grover et al.
12.3 Desired ITO Outcomes from the Lead Author s 312
Survey [Anon3] Matching Table 12.1 and Items from
the Grover etal. s [16] ITO Success Instrument
12.4 Configurations of the Seven Test Cases 316
x List of Tables
12.5 Applicable and Intended Outcomes per Case 318
12.6 Respondents by Industry 322
12.7 Characteristics of Organizations in the Sample 323
12.8 ICT Outsourcing Outcomes Applicable and Sought 324
12.9 Means and Spearman Correlation Coefficient for 328
Satisfaction with IT Outsourcing, Value for Money,
and Mean Outcomes Scores
12.10 Key Statistics for Organizations that Completed the 332
Survey Compared to Those That Did Not
12.11 Generalizability of Claimed Contributions of this Study 333
from the 63 Organizations Studied to All Large
Organizations within Country X
13.1 Progress of Enterprise Partnerships through 375
Implementation Phases
14.1 Biotech Participants and Titles 395
14.2 Participants Ratings of Project Outcomes 402
14.3 Data Categories for Project Level Analysis 408
14.4 Project Rating vs. Size and Number of Offshore Suppliers 409
14.5 Project Rating vs. Project Type 411
14.6 Project Rating vs. Supplier Engagement Model 412
14.7 Project Rating vs. Contract Value using Mean 413
14.8 Project Rating vs. Contract Value using Median 414
14.9 Project Rating vs. Project Size using Mean 415
14.10 Project Rating vs. Project Size using Median 415
14.11 Project Rating vs. Organizational Unit 416
14.12 Project Ratings vs. Project Start Year 417
14.13 Case Evaluation using Klein and Myers (1999) 423
Interpretive Research Principles
Theories Used in IT Sourcing Articles Examined 434
by Dibbern et al. 2004
Research on Offshore Outsourcing of IT Work 436
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| id | DE-604.BV035657608 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:42:37Z |
| institution | BVB |
| isbn | 9780230205413 0230205410 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017712076 |
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| physical | xviii, 493 S. graph. Darst. 23 cm |
| publishDate | 2009 |
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| spelling | The practice of outsourcing from information systems to BPO and offshoring [ed. by] Leslie P. Willcocks and Mary C. Lacity 1. publ. Basingstoke Palgrave Macmillan 2009 xviii, 493 S. graph. Darst. 23 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Contracting out Offshore outsourcing Lacity, Mary Cecelia Sonstige (DE-588)132984938 oth Willcocks, Leslie 1951- Sonstige (DE-588)121992632 oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017712076&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | The practice of outsourcing from information systems to BPO and offshoring Contracting out Offshore outsourcing |
| title | The practice of outsourcing from information systems to BPO and offshoring |
| title_auth | The practice of outsourcing from information systems to BPO and offshoring |
| title_exact_search | The practice of outsourcing from information systems to BPO and offshoring |
| title_full | The practice of outsourcing from information systems to BPO and offshoring [ed. by] Leslie P. Willcocks and Mary C. Lacity |
| title_fullStr | The practice of outsourcing from information systems to BPO and offshoring [ed. by] Leslie P. Willcocks and Mary C. Lacity |
| title_full_unstemmed | The practice of outsourcing from information systems to BPO and offshoring [ed. by] Leslie P. Willcocks and Mary C. Lacity |
| title_short | The practice of outsourcing |
| title_sort | the practice of outsourcing from information systems to bpo and offshoring |
| title_sub | from information systems to BPO and offshoring |
| topic | Contracting out Offshore outsourcing |
| topic_facet | Contracting out Offshore outsourcing |
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