The basics of performance measurement:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton [u.a.]
CRC Press
2009
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | VII, 93 S. graph. Darst. |
| ISBN: | 9781439802496 |
Internformat
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| 245 | 1 | 0 | |a The basics of performance measurement |c Jerry L. Harbour |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a Boca Raton [u.a.] |b CRC Press |c 2009 | |
| 300 | |a VII, 93 S. |b graph. Darst. | ||
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| 500 | |a Includes bibliographical references and index | ||
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| 650 | 4 | |a Performance |x Evaluation | |
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Datensatz im Suchindex
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| adam_text | Titel: The basics of performance measurement
Autor: Harbour, Jerry L.
Jahr: 2009
Contents
Preface...................................................................................................vii
Chapter 1 Performance Measurement................................................1
Key Concepts and Definitions...................................................8
Summary.....................................................................................12
Chapter 2 Types of Performance Measures.....................................13
Descriptive Measures................................................................14
Baseline Performance Measures...................................14
Trending Performance Measures..................................16
Diagnostic Measures.................................................................17
Predictive Measures...................................................................22
Summary.....................................................................................23
Chapter 3 A Family of Measures......................................................25
Key Characteristics....................................................................27
Accurately Measure Key Performance Variables........27
Include a Comparative Basis to Assist in Better
Understanding Displayed Performance
Levels...................................................................29
Be Collected and Distributed on a Timely Basis.......30
Be Analyzable on a Macro and Micro Basis................31
Cannot Be Easily Manipulated to Achieve
Desired Results...................................................31
Correlated Measures..................................................................32
Some Representative Examples of a Family of Measures.... 34
Summary.....................................................................................38
Chapter 4 Performance Measurement Hierarchies.........................39
Advantages.................................................................................43
A Word of Caution...................................................................44
vi • Contents
Performance Indexes.................................................................45
Summary.....................................................................................47
Chapter 5 Units of Measurement......................................................49
Developing a Unit of Measure.................................................52
Summary............................,........................................................53
Chapter 6 Collection and Distribution............................................55
Collection and Distribution System.......................................60
Summary.....................................................................................62
Chapter 7 Performance Measure Displays.......................................63
A Quick Scan Tells All.............................................................64
Information Does Not Have to Be Further
Converted or Translated...................................65
Measurements Have Associated Meanings.................65
A Standardized Layout Is Developed and
Maintained.........................................................66
Graphical Displays.....................................................................67
Display Organization...............................................................68
Summary.....................................................................................71
Chapter 8 Interpretation and Action................................................73
Focus on What Is Truly Important..........................................74
Know When to Hold.................................................................76
Respect the Turtle......................................................................77
Know When to Fold..................................................................78
Summary.....................................................................................79
Chapter 9 Putting It All Together.....................................................81
Summary....................................................................................84
Further Reading....................................................................................87
Index......................................................................................................89
.................................................................93
|
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| author | Harbour, Jerry L. |
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| dewey-full | 658.3/125 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-search | 658.3/125 |
| dewey-sort | 3658.3 3125 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T21:41:58Z |
| institution | BVB |
| isbn | 9781439802496 |
| language | English |
| lccn | 2009008454 |
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| publisher | CRC Press |
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| spelling | Harbour, Jerry L. Verfasser aut The basics of performance measurement Jerry L. Harbour 2. ed. Boca Raton [u.a.] CRC Press 2009 VII, 93 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Performance standards Performance Evaluation HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017685064&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Harbour, Jerry L. The basics of performance measurement Performance standards Performance Evaluation |
| title | The basics of performance measurement |
| title_auth | The basics of performance measurement |
| title_exact_search | The basics of performance measurement |
| title_full | The basics of performance measurement Jerry L. Harbour |
| title_fullStr | The basics of performance measurement Jerry L. Harbour |
| title_full_unstemmed | The basics of performance measurement Jerry L. Harbour |
| title_short | The basics of performance measurement |
| title_sort | the basics of performance measurement |
| topic | Performance standards Performance Evaluation |
| topic_facet | Performance standards Performance Evaluation |
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