Bemötande på bibliotek: både service management och solidaritet
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | Swedish |
| Veröffentlicht: |
Stockholm
Regionbibliotek Stockholm
2008
|
| Schriftenreihe: | Regionbiblioteket Stockholms skriftserie
2 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 93 S. graph. Darst. |
| ISBN: | 9789197749015 |
Internformat
MARC
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| 020 | |a 9789197749015 |9 978-91-977490-1-5 | ||
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| 100 | 1 | |a Sundström, Karin |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Bemötande på bibliotek |b både service management och solidaritet |c Karin Sundström |
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| 300 | |a 93 S. |b graph. Darst. | ||
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| 830 | 0 | |a Regionbiblioteket Stockholms skriftserie |v 2 |w (DE-604)BV035574860 |9 2 | |
| 856 | 4 | 2 | |m Digitalisierung BSB Muenchen |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017630374&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-017630374 | ||
Datensatz im Suchindex
| _version_ | 1804139230051434496 |
|---|---|
| adam_text | 1.
INLEDNING
7
2.
BAKGRUND
9
3.
BEGREPPET BEMÖTANDE
11
Vad betyder bemötande?
12
Vem bemöter man?
13
4.
FORSKNING OM BEMÖTANDE
15
Referensarbete
15
Biblioteksarbete allmänt
17
Etik och marknadsföring
18
5.
EXEMPEL FRÅN BIBLIOTEKSVÄRLDEN
21
Bemötande av särskilda grupper
21
Bemötande i samband med referenssamtal
22
Bemötande generellt
24
6.
MARKNADSFÖRING OCH KVALITET
30
Hur tänker kunder?
30
Sanningens ögonblick
32
Biblioteksrummet
35
Interaktivitet
37
Tjänstekvalitet
39
Service management
41
7.
ETIK OCH PROFESSION
46
Förvaltningsetik
46
Profession och professionalitet
48
Kunskap och trygghet
5 1
Att lära gott bemötande
54
Bemötande som en form av solidaritet
57
8.
ETT GOTT BEMÖTANDE
59
Hur mäter man bemötande?
59
Vad är ett gott bemötande på biblioteket?
64
lokal, inredning, skyltning, atmosfär
67
Effekter av ett däligt bemötande:
69
9.
EGEN UNDERSÖKNING
71
10.
AVSLUTANDE DISKUSSION
77
Tillgänglighet, kompetens, attityd och miljö
77
Yrkesrollen
82
Insikt och kvalitet
84
Till sist
87
11.
REFERENSER OCH VIDARELÄSNING
89
Referenser
89
Vidareläsning
91
|
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| format | Book |
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| id | DE-604.BV035574863 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:40:46Z |
| institution | BVB |
| isbn | 9789197749015 |
| language | Swedish |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017630374 |
| oclc_num | 277197525 |
| open_access_boolean | |
| owner | DE-12 |
| owner_facet | DE-12 |
| physical | 93 S. graph. Darst. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Regionbibliotek Stockholm |
| record_format | marc |
| series | Regionbiblioteket Stockholms skriftserie |
| series2 | Regionbiblioteket Stockholms skriftserie |
| spelling | Sundström, Karin Verfasser aut Bemötande på bibliotek både service management och solidaritet Karin Sundström Stockholm Regionbibliotek Stockholm 2008 93 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Regionbiblioteket Stockholms skriftserie 2 Dienstleistung (DE-588)4012178-1 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf Schweden (DE-588)4077258-5 gnd rswk-swf Schweden (DE-588)4077258-5 g Bibliothek (DE-588)4006439-6 s Dienstleistung (DE-588)4012178-1 s DE-604 Regionbiblioteket Stockholms skriftserie 2 (DE-604)BV035574860 2 Digitalisierung BSB Muenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017630374&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Sundström, Karin Bemötande på bibliotek både service management och solidaritet Regionbiblioteket Stockholms skriftserie Dienstleistung (DE-588)4012178-1 gnd Bibliothek (DE-588)4006439-6 gnd |
| subject_GND | (DE-588)4012178-1 (DE-588)4006439-6 (DE-588)4077258-5 |
| title | Bemötande på bibliotek både service management och solidaritet |
| title_auth | Bemötande på bibliotek både service management och solidaritet |
| title_exact_search | Bemötande på bibliotek både service management och solidaritet |
| title_full | Bemötande på bibliotek både service management och solidaritet Karin Sundström |
| title_fullStr | Bemötande på bibliotek både service management och solidaritet Karin Sundström |
| title_full_unstemmed | Bemötande på bibliotek både service management och solidaritet Karin Sundström |
| title_short | Bemötande på bibliotek |
| title_sort | bemotande pa bibliotek bade service management och solidaritet |
| title_sub | både service management och solidaritet |
| topic | Dienstleistung (DE-588)4012178-1 gnd Bibliothek (DE-588)4006439-6 gnd |
| topic_facet | Dienstleistung Bibliothek Schweden |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017630374&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV035574860 |
| work_keys_str_mv | AT sundstromkarin bemotandepabibliotekbadeservicemanagementochsolidaritet |