ISO 9000 quality systems handbook: using the standards as a framework for business improvement
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam u.a.
Elsevier u.a.
2009
|
| Ausgabe: | 6. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XII, 802 S. graph. Darst. 24 cm |
| ISBN: | 9781856176842 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804139208227422208 |
|---|---|
| adam_text | Titel: ISO 9000 quality systems handbook
Autor: Hoyle, David
Jahr: 2009
Contents V
Preface to the Sixth Edition
Parti
Before You Start 1
1. Putting ISO 9000 in Context 3
2. Defining and Characterizing Quality 23
3. The Importance and Role of Stakeholders 39
4. Anatomy of the Standards 55
5. A Practical Guide to Using these Standards 77
Key Messages from Part 1 85
Part 2
Approaches to Achieving, Sustaining and
Improving Quality 87
6. A Flawed Approach 91
7. A Systems Approach 111
8. A Process Approach 137
9. A Behavioural Approach 173
Key Messages from Part 2 191
Part 3
Complying with ISO 9001 Section 4 Requirements
on Quality Management System Development 193
10. Establishing a Quality Management System 195
11. Documenting a Quality Management System 225
12. Document Control 249
Key Messages from Part 3 279
( vi ) Contents
Part 4
Complying with ISO 9001 Section 5 Requirements
on Management Responsibility 281
13. Management Commitment 283
14. Customer Focus 289
15. Quality Policy 297
16. Quality Objectives and Planning 309
17. Responsibility, Authority and Communication 323
18. Management Review 339
Key Messages from Part 4 353
Part 5
Complying with ISO 9001 Section 6 Requirements
on Resource Management 355
19. Determining and Providing Resources 359
20. Human Resources 367
21. Infrastructure (6.3) 387
22. Work Environment (6.4) 395
Key Messages from Part 5 401
Part 6
Complying with ISO 9001 Section 7 Requirements
on Product Realization 403
23. Planning Product Realization Processes 407
24. Customer-Related Processes 425
25. Design and Development 449
26. Purchasing 493
27. Production and Service Provision 517
Key Messages from Part 6 550
Part 7
Complying with ISO 9001 Section 8 Requirements
on Measurement, Analysis and Improvement 553
28. Monitoring, Measurement, Analysis and
Improvement Processes 563
29. Customer Satisfaction 577
30. Internal Audit 585
Contents (_ vii j
31. Measurement and Monitoring of Products and Processes 607
32. Control of Monitoring and Measuring Equipment 627
33. Control of Nonconforming Product 649
34. Analysis of Data 663
35. Continual Improvement 673
36. Corrective Action 687
37. Preventive Action 705
Key Messages from Part 7 721
Part 8
System Assessment Certification and Continuing
Development 723
38. Self Assessment 725
39. System Certification 745
40. Beyond ISO 9001 Certification 761
Key Messages from Part 8 765
Appendices 767
Appendix A Related Web Sites 769
Appendix B Related Standards 773
Appendix C Glossary 775
Index 795
|
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| building | Verbundindex |
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| ctrlnum | (OCoLC)634736208 (DE-599)BVBBV035559767 |
| discipline | Wirtschaftswissenschaften |
| edition | 6. ed. |
| format | Book |
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| indexdate | 2024-07-09T21:40:26Z |
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| isbn | 9781856176842 |
| language | English |
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| publishDate | 2009 |
| publishDateSearch | 2009 |
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| publisher | Elsevier u.a. |
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| spelling | Hoyle, David Verfasser aut ISO 9000 quality systems handbook using the standards as a framework for business improvement David Hoyle 6. ed. Amsterdam u.a. Elsevier u.a. 2009 XII, 802 S. graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier DIN EN ISO 9001 (DE-588)4398673-0 gnd rswk-swf ISO 9000 (DE-588)4499961-6 gnd rswk-swf DIN ISO 9000 (DE-588)4357296-0 gnd rswk-swf DIN EN ISO 9000 (DE-588)4398675-4 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s ISO 9000 (DE-588)4499961-6 u Qualitätssicherung (DE-588)4126457-5 s DIN EN ISO 9000 (DE-588)4398675-4 u DIN EN ISO 9001 (DE-588)4398673-0 u 1\p DE-604 DIN ISO 9000 (DE-588)4357296-0 u 2\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017615531&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Hoyle, David ISO 9000 quality systems handbook using the standards as a framework for business improvement DIN EN ISO 9001 (DE-588)4398673-0 gnd ISO 9000 (DE-588)4499961-6 gnd DIN ISO 9000 (DE-588)4357296-0 gnd DIN EN ISO 9000 (DE-588)4398675-4 gnd Qualitätssicherung (DE-588)4126457-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
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| title | ISO 9000 quality systems handbook using the standards as a framework for business improvement |
| title_auth | ISO 9000 quality systems handbook using the standards as a framework for business improvement |
| title_exact_search | ISO 9000 quality systems handbook using the standards as a framework for business improvement |
| title_full | ISO 9000 quality systems handbook using the standards as a framework for business improvement David Hoyle |
| title_fullStr | ISO 9000 quality systems handbook using the standards as a framework for business improvement David Hoyle |
| title_full_unstemmed | ISO 9000 quality systems handbook using the standards as a framework for business improvement David Hoyle |
| title_short | ISO 9000 quality systems handbook |
| title_sort | iso 9000 quality systems handbook using the standards as a framework for business improvement |
| title_sub | using the standards as a framework for business improvement |
| topic | DIN EN ISO 9001 (DE-588)4398673-0 gnd ISO 9000 (DE-588)4499961-6 gnd DIN ISO 9000 (DE-588)4357296-0 gnd DIN EN ISO 9000 (DE-588)4398675-4 gnd Qualitätssicherung (DE-588)4126457-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | DIN EN ISO 9001 ISO 9000 DIN ISO 9000 DIN EN ISO 9000 Qualitätssicherung Qualitätsmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017615531&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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