"As an industry, tourism is particularly susceptible to outside events producing negative consumer perceptions, putting the sector under almost constant threat of a crisis. An important challenge facing tourism is the anticipation of the threat of crises precipitated by natural and people-made...

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Bibliographic Details

Format:	Book
Language:	English
Published:	Aldershot [u.a.] Ashgate 2009
Series:	New directions in tourism analysis
Subjects:	Crisis management Tourism > Management Tourismusindustrie Krisenmanagement Aufsatzsammlung
Online Access:	Inhaltsverzeichnis
Summary:	"As an industry, tourism is particularly susceptible to outside events producing negative consumer perceptions, putting the sector under almost constant threat of a crisis. An important challenge facing tourism is the anticipation of the threat of crises precipitated by natural and people-made catastrophes, and being adequately prepared for them. Significant increases in the incidence of global terrorism, serious criminal activities, and the ever-present threat of natural catastrophes have emphasised the need for businesses to prepare for managing crises." "By discussing, analysing and synthesising the literature on crisis management, the authors debate how businesses can become more proactive in preparing for and dealing with crises in the tourism industry. They argue that the preparation stage of crisis management in tourism is a key to improving businesses' capacity to manage crises as well as to provide a safe working environment for employees."--BOOK JACKET.
Physical Description:	XIV, 249 S. graph. Darst.
ISBN:	9780754673804