The next available operator: managing human resources in Indian business process outsourcing industry
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Thousand Oaks [u.a.]
Response Books
2009
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XIII, 316 S. |
| ISBN: | 9788178299327 |
Internformat
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Datensatz im Suchindex
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| adam_text | THE NEXT AVAILABLE OPERATOR MANAGING HUMAN RESOURCES IN INDIAN BUSINESS
PROCESS OUTSOURCING INDUSTRY EDITED BY MOHAN THITE AND BOB RUSSELL
RESPONSE BUSINESS BOOKS FROM SAGE LOS ANGELES * LONDON * NEW DELHI *
SINGAPORE WASHINGTON DC WWW SAGEPUBHCATIONS COM CONTENTS LIST OF
TABLES IX LIST OF FIGURES XI LIST OF ABBREVIATIONS XII 1. INTRODUCTION 1
MOHAN THITE AND BOB RUSSELL SECTION ONE: INDIAN PERSPECTIVES 2. AN
OVERVIEW OF THE INDIAN CONTACT 13 CENTRE INDUSTRY CATRIONA WALLACE 3.
HUMAN RESOURCE MANAGEMENT IN INDIAN CALL 33 CENTRES/BUSINESS PROCESS
OUTSOURCING MOHAN THITE AND BOB RUSSELL 4. WORK PROCESSES AND EMERGING
PROBLEMS IN 59 INDIAN CALL CENTRES PAWAN BUDHWAR, NEERU MALHOTRA AND
VIRENDER SINGH 5. TRANSNATIONALISM IN INDIAN CALL CENTRES 83 KIRAN
MIRCHANDANI SECTION TWO: STAKEHOLDER PERSPECTIVES 6. A PRACTITIONER S
PERSPECTIVE ON THE INDIAN 115 INFO-SERVICES INDUSTRY NANDITA GURJAR VIII
THE NEXT AVAILABLE OPERATOR 7. UNION FORMATION IN INDIAN CALL CENTRES
145 PHIL TAYLOR, PREMILLA D CRUZ, ERNESTO NORONHA AND DORA SCHOLARIOS 8.
OUTSOURCING CAREERS: WESTERN THEORIES IN AN 182 INDIAN CONTEXT LAURIE
COHEN, AMAL EL-SAWAD AND JOHN ARNOLD SECTION THREE: COMPARATIVE
PERSPECTIVES 9. EMPLOYMENT SYSTEMS IN CALL CENTRES IN THE 217 UNITED
STATES AND INDIA ROSEMARY BATT, VIRGINIA DOELLGAST AND HYUNJI KWON 10.
MANAGING WORK AND EMPLOYMENT IN AUSTRALIAN 253 AND INDIAN CALL CENTRES
BOB RUSSELL AND MOHAN THITE 11. STRATEGIC HUMAN RESOURCE MANAGEMENT IN
279 OUTSOURCED CALL CENTRES IN INDIA AND CANADA WENDY CARROLL AND TERRY
WAGAR ABOUT THE EDITORS AND CONTRIBUTORS 306 INDEX 313
|
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| spelling | The next available operator managing human resources in Indian business process outsourcing industry ed. by Mohan Thite and Bob Russell Thousand Oaks [u.a.] Response Books 2009 XIII, 316 S. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Call centers - Cross cultural studies - Personnel management Call centers - Personnel management - India Human capital - Cross cultural studies - Management Human capital - Management - India Call centers India Personnel management Human capital India Management Call centers Personnel management Cross cultural studies Human capital Management Cross cultural studies Personalpolitik (DE-588)4045269-4 gnd rswk-swf Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Outsourcing (DE-588)4127582-2 gnd rswk-swf Indien Indien (DE-588)4026722-2 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Indien (DE-588)4026722-2 g Outsourcing (DE-588)4127582-2 s Prozessmanagement (DE-588)4353072-2 s Personalpolitik (DE-588)4045269-4 s DE-604 Thite, Mohan Sonstige (DE-588)137515146 oth GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017603272&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | The next available operator managing human resources in Indian business process outsourcing industry Call centers - Cross cultural studies - Personnel management Call centers - Personnel management - India Human capital - Cross cultural studies - Management Human capital - Management - India Call centers India Personnel management Human capital India Management Call centers Personnel management Cross cultural studies Human capital Management Cross cultural studies Personalpolitik (DE-588)4045269-4 gnd Prozessmanagement (DE-588)4353072-2 gnd Outsourcing (DE-588)4127582-2 gnd |
| subject_GND | (DE-588)4045269-4 (DE-588)4353072-2 (DE-588)4127582-2 (DE-588)4026722-2 (DE-588)4143413-4 |
| title | The next available operator managing human resources in Indian business process outsourcing industry |
| title_auth | The next available operator managing human resources in Indian business process outsourcing industry |
| title_exact_search | The next available operator managing human resources in Indian business process outsourcing industry |
| title_full | The next available operator managing human resources in Indian business process outsourcing industry ed. by Mohan Thite and Bob Russell |
| title_fullStr | The next available operator managing human resources in Indian business process outsourcing industry ed. by Mohan Thite and Bob Russell |
| title_full_unstemmed | The next available operator managing human resources in Indian business process outsourcing industry ed. by Mohan Thite and Bob Russell |
| title_short | The next available operator |
| title_sort | the next available operator managing human resources in indian business process outsourcing industry |
| title_sub | managing human resources in Indian business process outsourcing industry |
| topic | Call centers - Cross cultural studies - Personnel management Call centers - Personnel management - India Human capital - Cross cultural studies - Management Human capital - Management - India Call centers India Personnel management Human capital India Management Call centers Personnel management Cross cultural studies Human capital Management Cross cultural studies Personalpolitik (DE-588)4045269-4 gnd Prozessmanagement (DE-588)4353072-2 gnd Outsourcing (DE-588)4127582-2 gnd |
| topic_facet | Call centers - Cross cultural studies - Personnel management Call centers - Personnel management - India Human capital - Cross cultural studies - Management Human capital - Management - India Call centers India Personnel management Human capital India Management Call centers Personnel management Cross cultural studies Human capital Management Cross cultural studies Personalpolitik Prozessmanagement Outsourcing Indien Aufsatzsammlung |
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