Managing to improve public services:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Cambridge [u.a.]
Cambridge University Press
2008
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XVI, 298 S. Ill., graph. Darst. |
| ISBN: | 9780521866415 0521866413 9780521708272 0521708273 |
Internformat
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| 245 | 1 | 0 | |a Managing to improve public services |c edited by Jean Hartley ... |
| 264 | 1 | |a Cambridge [u.a.] |b Cambridge University Press |c 2008 | |
| 300 | |a XVI, 298 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
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| 500 | |a Includes bibliographical references and index | ||
| 650 | 7 | |a Evaluation |2 swd | |
| 650 | 7 | |a Management |2 swd | |
| 650 | 7 | |a Verwaltung |2 swd | |
| 650 | 4 | |a Public administration |x Management | |
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Datensatz im Suchindex
| _version_ | 1804139177718054912 |
|---|---|
| adam_text | Contents
List of figures page viii
List of tables ix
List of contributors x
Preface
Robin Wensley xiii
List of abbreviations xv
Introduction
1 The agenda for public service improvement
Jean Hartley and Chris Skelcher
Part I: Governance and accountability 25
2 Does governance perform? Concepts, evidence, causalities
and research strategies
Chris Skelcher 27
3 Performativity, management and governance
Paul M. Collier 46
4 A critical assessment of performance measurement for policy
making
Michael Pidd 65
5 Priority setting in the public sector: turning economics into a
management process
Cam Donaldson, Angela Bate, Craig Mitton, Stuart Peacock and Danny Ruta 88
Contents
Part II: Performance metrics 113
Public service productivity: new approaches to performance
measurement in health sectors
Mary O Mahony, Philip Stevens and Lucy Stokes 115
Performance measurement systems and the criminal justice
system: rationales and rationalities
Barbara Townley 134
Valuing public sector outputs
Rachel Baker, Helen Mason, Cam Donaldson and Michael Jones-Lee 153
The use of geodemographics to improve public service
delivery
Paul A. Longley and Michael F. Goodchild 176
Part III: Managing innovation and change 195
10 The innovation landscape for public service
organizations
Jean Hartley 197
11 Innovation type and organizational performance: an empirical
exploration
Richard M. Walker and Fariborz Damanpour 217
12 Public service failure and turnaround: towards a contingency
model
George Boyne 236
13 Orchestrating complex and programmatic change in the public
services
Mike Wallace and Michael Fertig 257
Contents
Postcript 279
14 Conclusions: current themes and future directions
for research
Cam Donaldson, Jean Hartley, Chris Skelcher and Mike Wallace 281
Index 289
Figures
4.1 Feedback control - a cybernetic metaphor page 76
4.2 Grid : group classification 79
4.3 Professionalism and public service workers 81
5.1 The public sector scorecard (Moulin 2004) 102
5.2 Model of PBMA process 105
6.1 Public and private per-capita health expenditure in the EU and US,
2000 121
6.2 Life expectancy at 65 years and expenditure on health, in $PPP per
capita and as a percentage of GDP 124
6.3 Age-standardized death rates (SDR) for major illnesses and
expenditure on health 124
9.1 Visual labelling of the City Adventurers type of the 2001 Mosaic
UK classification (© Experian Ltd) 179
10.1 Relationships between innovation and improvement (Hartley
2005) 206
11.1 Governance, management, policy and performance 218
13.1 Three aspects of complex and programmatic change 270
Tables
2.1 Governance concepts: analytical distinctions page 28
2.2 Performance domains: analytical distinctions 29
2.3 Theoretical relationships between modes of governance and
performance domains 32
4.1 Hofsted (1981) on control 77
5.1 Five questions about resource use 94
5.2 Seven stages in a PBMA priority setting exercise 96
5.3 Broad review criteria for Best Value 104
6.1 Health systems: the EU and the US 119
6.2 Life expectancy in the EU and US 123
6.3 Ratio of WHO attainment and health levels to health expenditure 126
9.1 Results of geodemographic profiling local policing strategies, using
the Mosaic geodemographic classification, (source: Ashby 2005) 186
11.1 Descriptive data of measures used in multiple regression models 225
11.2 Innovation measures, descriptive data and Cronbach alphas 226
11.3 Relationships between organizational innovation and internal
and external measures of organizational performance 228
11.4 Relationships between process and service innovations with
internal and external measures of organizational performance 229
11.5 Relationships between process and service innovations with
internal and external measures of organizational performance,
controlling for prior performance 230
12.1 Failing English public services 2002-4 238
13.1 Tentative characteristics of complexity of single and programmatic
change 266
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| id | DE-604.BV035538736 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:39:56Z |
| institution | BVB |
| isbn | 9780521866415 0521866413 9780521708272 0521708273 |
| language | English |
| lccn | 2008026926 |
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| physical | XVI, 298 S. Ill., graph. Darst. |
| publishDate | 2008 |
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| publisher | Cambridge University Press |
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| spelling | Managing to improve public services edited by Jean Hartley ... Cambridge [u.a.] Cambridge University Press 2008 XVI, 298 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Evaluation swd Management swd Verwaltung swd Public administration Management Public administration Management Evaluation Hartley, Jean Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017594823&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Managing to improve public services Evaluation swd Management swd Verwaltung swd Public administration Management Public administration Management Evaluation |
| title | Managing to improve public services |
| title_auth | Managing to improve public services |
| title_exact_search | Managing to improve public services |
| title_full | Managing to improve public services edited by Jean Hartley ... |
| title_fullStr | Managing to improve public services edited by Jean Hartley ... |
| title_full_unstemmed | Managing to improve public services edited by Jean Hartley ... |
| title_short | Managing to improve public services |
| title_sort | managing to improve public services |
| topic | Evaluation swd Management swd Verwaltung swd Public administration Management Public administration Management Evaluation |
| topic_facet | Evaluation Management Verwaltung Public administration Management Public administration Management Evaluation |
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