Great customer connections: simple psychological techniques that guarantee exceptional service
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
AMACOM
2006
|
| Schlagworte: | |
| Online-Zugang: | Table of contents only Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p. 227-229) and index |
| Beschreibung: | XVI, 239 S. 24 cm |
| ISBN: | 0814473083 |
Internformat
MARC
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| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (p. 227-229) and index | ||
| 650 | 4 | |a Psychologie | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer services |x Psychological aspects | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer relations |x Psychological aspects | |
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Datensatz im Suchindex
| _version_ | 1804139121821614080 |
|---|---|
| adam_text | GREAT CUSTOMER CONNECTIONS / GALLAGHER, RICHARD S. : C2006 TABLE
OF CONTENTS / INHALTSVERZEICHNIS THE NEW SCIENCE OF CUSTOMER SERVICE
THE INNER GAME OF CUSTOMER CONTACT THE FIRST THIRTY SECONDS GETTING THE
MESSAGE ACROSS GETTING INTO YOUR CUSTOMER S HEAD RESPECT AND EMPATHY:
MORE THAN A FEELING HOW TO (ALMOST) NEVER SAY NO HOW TO BECOME A HUMAN
BOMB SQUAD MANAGING SPECIFIC CUSTOMER PERSONALITIES WRAPPING THINGS UP
COACHING FOR PEAK CUSTOMER EXPERIENCES THE TOUGH CASES FROM CUSTOMER
SERVICE TO REAL LIFE PULLING IT ALL TOGETHER. DIESES SCHRIFTSTUECK
WURDE MASCHINELL ERZEUGT.
|
| any_adam_object | 1 |
| author | Gallagher, Richard S. |
| author_facet | Gallagher, Richard S. |
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| callnumber-subject | HF - Commerce |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-09T21:39:03Z |
| institution | BVB |
| isbn | 0814473083 |
| language | English |
| lccn | 2005033220 |
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| owner | DE-384 |
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| physical | XVI, 239 S. 24 cm |
| publishDate | 2006 |
| publishDateSearch | 2006 |
| publishDateSort | 2006 |
| publisher | AMACOM |
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| spelling | Gallagher, Richard S. Verfasser aut Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher New York u.a. AMACOM 2006 XVI, 239 S. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 227-229) and index Psychologie Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s DE-604 http://www.loc.gov/catdir/toc/ecip063/2005033220.html Table of contents only LoC Fremddatenuebernahme application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017558514&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Gallagher, Richard S. Great customer connections simple psychological techniques that guarantee exceptional service Psychologie Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4236865-0 |
| title | Great customer connections simple psychological techniques that guarantee exceptional service |
| title_auth | Great customer connections simple psychological techniques that guarantee exceptional service |
| title_exact_search | Great customer connections simple psychological techniques that guarantee exceptional service |
| title_full | Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher |
| title_fullStr | Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher |
| title_full_unstemmed | Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher |
| title_short | Great customer connections |
| title_sort | great customer connections simple psychological techniques that guarantee exceptional service |
| title_sub | simple psychological techniques that guarantee exceptional service |
| topic | Psychologie Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Psychologie Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement Kundenmanagement |
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