Configuring user-designer relations: interdisciplinary perspectives
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Springer
2009
|
| Schriftenreihe: | Computer supported cooperative work
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | XIV, 235 S. Ill., graph. Darst. 235 mm x 155 mm |
| ISBN: | 1846289246 9781846289248 |
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| 650 | 4 | |a Human-computer interaction | |
| 650 | 4 | |a User interfaces (Computer systems) |x Design | |
| 650 | 4 | |a User interfaces (Computer systems) |x Design |v Case studies | |
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Datensatz im Suchindex
| _version_ | 1804138940106539008 |
|---|---|
| adam_text | Contents
Contributors
.............................................................................................................xi
1.
Introduction: Configuring User-Designer Relations:
Interdisciplinary Perspectives
.............................................................................1
A lex
Voss,
Mark Hartswood, Rob Procter, Roger Slack,
Monika Büscher,
and Mark Rouncefield
1.1
Introduction
...................................................................................................1
1.2
The Chapters
..................................................................................................2
1.3
The grammars of User-Designer Relations
.................................................10
References
............................................................................................................11
2.
Participatory Design: Issues and Approaches in Dynamic
Constellations of Use, Design, and Research
...................................................13
Bettina Törpel, Alex Voss, Mark Hartswood,
and Rob
Procter
2.1
Introduction
.................................................................................................13
2.2
Participatory
Design....................................................................................14
2.3
Participatory
Design
Approaches................................................................
16
2.3.1 The Socio-Technical
Approach
........................................................16
2.3.2
The Collective Resource Approach
..................................................17
2.3.3
MUST
...............................................................................................19
2.3.4
Participatory Design in Corporate Research
and Development
...............................................................................20
2.4
Related Approaches
......................................................................................21
2.4.1
Computer-Supported Cooperative Work
and Workplace Studies
......................................................................21
2.4.2
Science and Technology Studies
.......................................................22
2.4.3
Participatory Action Research, Developmental Work
Research, and Related Approaches
....................................................23
2.5
Moving Beyond Use, Design, Research, and Participation
as a Matter of Course
................................................................................24
vi
Contents
2.6
Conclusions
.................................................................................................25
References
............................................................................................................26
3.
Design as and for Collaboration:
Making Sense of and
Supporting Practical Action
..............................................................................31
Alex Voss,
Rob Procter, Roger Slack, Mark Hartswood,
and Mark Rouncefield
3.1
Introduction
.................................................................................................31
3.2
Design for Collaborative Work
...................................................................33
3.3
User-Designer Relations
.............................................................................34
3.4
Understanding Practice
-
Informing Design
.............................................35
3.4.1
Ethnography for Design
....................................................................35
3.4.2
Doing Ethnography for Design
.........................................................39
3.4.3
Typifications and Patterns
.................................................................41
3.5
IS Methodology: Prescription, Process, and Evolution
...............................43
3.6
Design as Collaborative Work
.....................................................................44
3.7
Meshing Ethnography and Design Practice
.................................................48
3.7.1
Concrete Requirements and the Need for Change
............................48
3.7.2
Design Sensibilities and Ethnography
..............................................49
3.8
Conclusions: Innovation in Use, Envisaging the Future
..............................51
References
............................................................................................................53
4.
User-Designer Relations in Technology Production:
The Development and Evaluation of an Animator Tool to Facilitate
User Involvement in the Development of Electronic Health Records
.............59
K. Neil Jenkings
4.1
Introduction
.................................................................................................59
4.1.1
The National Programme for IT
........................................................59
4.1.2
Why were Problems of User Engagement Not Anticipated?
............61
4.1.3
Participatory Design and Large-Scale Implementations
...................62
4.2
The Origins of the Animator
.....................................................................64
4.3
Project Development
...................................................................................65
4.4
Development of the Animator
.....................................................................66
4.5
Evaluation
....................................................................................................70
4.6
Animator Evaluation Questionnaire Summary
............................................71
4.7
Focus Group Evaluation
..............................................................................73
4.7.1
Baseline
.............................................................................................74
4.7.2
Post-Intervention
...............................................................................74
4.7.3
Summary of Results of Focus Group Discussions
............................80
4.8
Discussion and Conclusions
........................................................................81
4.8.1
The Need for Meaningful User Engagement
..................................81
4.8.2
Animator-Assisted Mediation
...........................................................81
4.8.3
The Animator in User-Designer Collaboration
................................82
Acknowledgements
.............................................................................................84
References
...........................................................................................................84
Contents
vii
5.
Lessons Learned in Providing Product Designers with
Use-Participatory Interaction Design Tools
....................................................87
John
V H
Bonner
5.1
Introduction
.................................................................................................87
5.2
Initial Evaluation of a Card-Sorting Tool
....................................................90
5.2.1
Observations
.....................................................................................91
5.2.2
Reflections on Study
1
and Changes for the Second Study
..............95
5.3
Card Sorting and Scenario Design Tools Managed by Designers
...............97
5.3.1
Observations
...................................................................................100
5.4
Reflections and Lessons Learnt from the Studies
......................................105
5.4.1
Changing Designers Attitudes towards PD Takes Time
................105
5.4.2
Interaction Design Models are Critical to Participation
..................106
5.4.3
Organisational Credibility More Important than
Experimental Rigour
.......................................................................106
5.4.4
Rules of Engagement Between Designers and Participants
(and Researchers) Evolve Over Time
..............................................107
5.5
Conclusions
...............................................................................................108
References
.........................................................................................................108
6.
A Break from Novelty: Persistence and Effects of Structural
Tensions in User-Designer Relations
.............................................................
Ill
Sampsa Hyysalo
6.1
Reinvented Wheels and Real-Life Concerns in User-Designer
Relations
....................................................................................................
Ill
6.2
Persistence of Structural Patterns in User-Designer Relations
.................112
6.3
Historical Continuities in Present Day Concerns: Two Cases of
Health care Technology
.............................................................................117
6.4
The PDMS Development Project: Why Does PD
Wane in the Wild?
.....................................................................................118
6.5
Outline of the Wristcare Innovation Process
.............................................120
6.6
Examining the Commonalities in User-Designer Relations of the
Two Cases
.................................................................................................124
6.7
Small Steps That May Make a Difference
.................................................126
6.8
Conclusions
...............................................................................................127
References
..........................................................................................................128
7.
Practicalities of Participation: Stakeholder Involvement
in an Electronic Patient Records Project
.......................................................133
David Martin, John
Mariani,
and Mark Rouncefield
7.1
Introduction
...............................................................................................133
7.1.1
A National Health Service (NHS) Trust
.........................................135
7.1.2
Delivering the Electronic Patient Record
........................................136
7.1.3
Setting, Study, and Method
.............................................................137
7.2
Managing Participation and Understanding Work Practice
.......................138
7.2.1
Getting a Project to Work
...............................................................138
7.2.2
Keeping Users in Mind
...................................................................142
viii Contents
7.2.3
Escalating Problems
........................................................................145
7.2.4
Keeping Track of Issues
..................................................................147
7.2.5
Domestication and Legacy Systems
...............................................148
7.3
Discussion: Project Work and Organisational Issues
................................150
7.4
Conclusions: The Practicalities of Participation and
Socio-Technical Design
.............................................................................152
Acknowledgements
............................................................................................154
References
..........................................................................................................154
8.
Bottom-up, Top-down? Connecting Software Architecture
Design with Use
................................................................................................157
Monika Büscher,
Michael Christensen, Klaus Marius
Hansen,
Preben Mogensen, and Dan Shapiro
8.1
Introduction
...............................................................................................157
8.2
Challenges to Assembling Infrastructure, Applications, and Services
.........162
8.2.1
Gaining a Sense of How Assembly Could Be Achieved in a
World Where Applications/Services Do not yet Exist
....................163
8.2.2
Challenges
.......................................................................................168
8.3
Assemblies
.................................................................................................169
8.3.1
Basic Assemblies
............................................................................169
8.3.2
Assemblies as Service Composition
...............................................177
8.3.3
Inspection and Awareness of Resources
.........................................184
8.4
Pulling Things Together
............................................................................187
References
..........................................................................................................189
9.
Global Software and its Provenance: Generification Work
in the Production of Organisational Software Packages
..............................193
Neil Pollock and Robin Williams
9.1
Introduction
...............................................................................................193
9.2
Narrative Biases in
STS:
Localisation
.......................................................196
9.3
From Importing to Exporting
....................................................................197
9.4
The Studies
................................................................................................199
9.5
Birth of a Package
.....................................................................................200
9.5.1
Accumulative Functionality
............................................................200
9.6
Management by Community
.....................................................................202
9.6.1
Community Management Strategies
...............................................202
9.6.2
Witnessing
......................................................................................203
9.7
Management by Content
............................................................................204
9.7.1
The Organisationally Particular
......................................................206
9.7.2
Smoothing Strategies
......................................................................207
9.7.3
From Generification to Generifiers
.................................................207
9.7.4
Segmenting the User Base
..............................................................208
9.8.
Promising Future?
.....................................................................................211
9.8.1
Opening the Black-Box (and Finding a Black-Blob )
...................213
9.9
Conclusion: Black-Blobs Travel Better Than Black-Boxes
......................214
Acknowledgements
...........................................................................................216
References
.........................................................................................................216
Contents ix
10.
Concluding Remarks
.......................................................................................219
Rob Procter, Mark Hartswood,
Alex Voss,
Roger Slack,
Mark Rouncefield, and
Monika Büscher
10.1
Introduction
...............................................................................................219
10.2
A Taxonomy of PD Practices Revisited
....................................................220
10.2.1
Context of Engagement
...................................................................221
10.2.2
Timing of Engagement
...................................................................221
10.2.3
Scale of Engagement
.......................................................................222
10.2.4
Purpose of Engagement
..................................................................222
10.2.5
User Experience
..............................................................................223
10.2.6
Summary
.........................................................................................223
10.3
A Collaborative Endeavour
.......................................................................224
10.4
User Engagement in the Wild
....................................................................225
10.5
Taking User-Designer Relations Forward
................................................227
References
..........................................................................................................230
Index
.......................................................................................................................233
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| spelling | Configuring user-designer relations interdisciplinary perspectives Alex Voss ... eds. London Springer 2009 XIV, 235 S. Ill., graph. Darst. 235 mm x 155 mm txt rdacontent n rdamedia nc rdacarrier Computer supported cooperative work Literaturangaben Human-computer interaction User-centered system design User interfaces (Computer systems) / Design User interfaces (Computer systems) / Design / Case studies User interfaces (Computer systems) Design User interfaces (Computer systems) Design Case studies Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Mensch-Maschine-Kommunikation (DE-588)4125909-9 s DE-604 Voss, Alex edt DE-601 pdf/application http://www.gbv.de/dms/bowker/toc/9781846289248.pdf Inhaltsverzeichnis Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017397432&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Configuring user-designer relations interdisciplinary perspectives Human-computer interaction User-centered system design User interfaces (Computer systems) / Design User interfaces (Computer systems) / Design / Case studies User interfaces (Computer systems) Design User interfaces (Computer systems) Design Case studies Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| subject_GND | (DE-588)4125909-9 (DE-588)4522595-3 |
| title | Configuring user-designer relations interdisciplinary perspectives |
| title_auth | Configuring user-designer relations interdisciplinary perspectives |
| title_exact_search | Configuring user-designer relations interdisciplinary perspectives |
| title_full | Configuring user-designer relations interdisciplinary perspectives Alex Voss ... eds. |
| title_fullStr | Configuring user-designer relations interdisciplinary perspectives Alex Voss ... eds. |
| title_full_unstemmed | Configuring user-designer relations interdisciplinary perspectives Alex Voss ... eds. |
| title_short | Configuring user-designer relations |
| title_sort | configuring user designer relations interdisciplinary perspectives |
| title_sub | interdisciplinary perspectives |
| topic | Human-computer interaction User-centered system design User interfaces (Computer systems) / Design User interfaces (Computer systems) / Design / Case studies User interfaces (Computer systems) Design User interfaces (Computer systems) Design Case studies Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| topic_facet | Human-computer interaction User-centered system design User interfaces (Computer systems) / Design User interfaces (Computer systems) / Design / Case studies User interfaces (Computer systems) Design User interfaces (Computer systems) Design Case studies Mensch-Maschine-Kommunikation Fallstudiensammlung |
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