Customer service: skills for success
"Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston [u.a.]
McGraw-Hill Irwin
2009
|
| Ausgabe: | 4. ed. |
| Schlagworte: | |
| Zusammenfassung: | "Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET. |
| Beschreibung: | XX, 294 S. Ill., graph. Darst. |
| ISBN: | 9780073545448 0073545449 |
Internformat
MARC
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| 020 | |a 9780073545448 |9 978-0-07-354544-8 | ||
| 020 | |a 0073545449 |9 0-07-354544-9 | ||
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| 100 | 1 | |a Lucas, Robert W. |e Verfasser |0 (DE-588)1013121724 |4 aut | |
| 245 | 1 | 0 | |a Customer service |b skills for success |c Robert W. Lucas |
| 250 | |a 4. ed. | ||
| 264 | 1 | |a Boston [u.a.] |b McGraw-Hill Irwin |c 2009 | |
| 300 | |a XX, 294 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 520 | 1 | |a "Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET. | |
| 650 | 4 | |a Customer services | |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-017311097 | ||
Datensatz im Suchindex
| _version_ | 1804138812708749312 |
|---|---|
| any_adam_object | |
| author | Lucas, Robert W. |
| author_GND | (DE-588)1013121724 |
| author_facet | Lucas, Robert W. |
| author_role | aut |
| author_sort | Lucas, Robert W. |
| author_variant | r w l rw rwl |
| building | Verbundindex |
| bvnumber | BV035390306 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)181072636 (DE-599)BVBBV035390306 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 4. ed. |
| format | Book |
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| id | DE-604.BV035390306 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:34:08Z |
| institution | BVB |
| isbn | 9780073545448 0073545449 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017311097 |
| oclc_num | 181072636 |
| open_access_boolean | |
| owner | DE-1050 |
| owner_facet | DE-1050 |
| physical | XX, 294 S. Ill., graph. Darst. |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | McGraw-Hill Irwin |
| record_format | marc |
| spelling | Lucas, Robert W. Verfasser (DE-588)1013121724 aut Customer service skills for success Robert W. Lucas 4. ed. Boston [u.a.] McGraw-Hill Irwin 2009 XX, 294 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier "Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET. Customer services Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundendienst (DE-588)4135134-4 s DE-604 |
| spellingShingle | Lucas, Robert W. Customer service skills for success Customer services Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4135134-4 |
| title | Customer service skills for success |
| title_auth | Customer service skills for success |
| title_exact_search | Customer service skills for success |
| title_full | Customer service skills for success Robert W. Lucas |
| title_fullStr | Customer service skills for success Robert W. Lucas |
| title_full_unstemmed | Customer service skills for success Robert W. Lucas |
| title_short | Customer service |
| title_sort | customer service skills for success |
| title_sub | skills for success |
| topic | Customer services Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Customer services Kundendienst |
| work_keys_str_mv | AT lucasrobertw customerserviceskillsforsuccess |