Implementing Six Sigma and Lean: a practical guide to tools and techniques
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam [u.a.]
Elsevier
2009
|
| Ausgabe: | 1. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIX, 342 S. graph. Darst. |
| ISBN: | 9781856175203 |
Internformat
MARC
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Datensatz im Suchindex
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| adam_text | Contents
Preface xiii
Acknowledgement xxi
About the author xxiii
Part 1 The Foundations of Quality 1
1 Quality and operational excellence 3
Introduction 3
Tools and techniques 3
What is quality 4
Hierarchy of quality 8
Cost of quality 10
Waves of quality management 11
Operational Excellence 16
2 History of the quality movement 18
Introduction 18
World class 19
W. Edwards Deming 19
Joseph M. Juran 21
Armand V. Feigenbaum 22
Philip B. Crosby 22
Hammer and Champy 23
What of the Japanese? 24
Lean Enterprise 25
Total Productive Maintenance 26
Basu and Wright and TQM 27
American and European approaches to TQM 29
Jan Carlzon 30
ISO 9000 30
Kaizen 33
Quality Circles 34
Quality Project Teams 35
Ishikawa (Fishbone technique) or Cause and Effect 35
Compatibility with FIT SIGMA™ 36
New trends 36
viii Contents
3 The scope of tools and techniques 38
Introduction 38
The drivers for tools and techniques 38
The problems of using tools and techniques 39
The critical success factors 44
Summary of Part 1 47
Part 1: Questions and exercises 48
Part 2 Tools 51
4 Tools for definition 53
Dl: IPO Diagram 53
D2: SIPOC Diagram 55
D3: Flow Diagram 56
D4: CTQ Tree 59
D5: Project Charter 60
Summary 63
5 Tools for measurement 64
Introduction 64
Ml: Check Sheets 65
M2: Histograms 67
M3: Run Charts 70
M4: Scatter Diagrams 71
M5: Cause and Effect Diagrams 73
M6: Pareto Charts 76
M7: Control Charts 79
M8: Flow Process Charts 82
M9: Process Capability Measurement 85
6 Tools for analysis 89
Introduction 89
Al: Process Mapping 90
A2: Regression Analysis 92
A3: RU/CS Analysis 94
A4: SWOT Analysis 97
A5: PESTLE Analysis 99
A6: The Five Whys 101
A7: Interrelationship Diagram 102
A8: Overall Equipment Effectiveness 104
A9: TRIZ: Innovative Problem Solving 108
7 Tools for improvement 112
11: Affinity Diagram 113
12: Nominal Group Technique 115
I3:SMED 116
14: Five S 118
15: Mistake Proofing 121
16: Value Stream Mapping 122
Contents ix
17: Brainstorming 125
18: Mind Mapping 127
19: Force Field Analysis Diagram 130
8 Tools for control 133
Introduction 133
Cl: Gantt Chart 134
C2: Activity Network Diagram 136
C3: Radar Chart 138
C4:PDCACycle 140
C5: Milestone Tracker Diagram 142
C6: Earned Value Management 144
Summary of Part 2 149
Part 2: Questions and exercises 150
Part 3 Techniques 153
9 Quantitative techniques 155
Introduction 155
Selection of techniques 155
Structure of presentation 156
Ql: Failure Mode and Effects Analysis 156
Q2: Statistical Process Control 159
Q3: Quality Function Deployment 166
Q4: Design of Experiments 171
Q5: Define, Measure, Analyse, Improve, Control 177
Q6: Design for Six Sigma 183
Q7: Monte Carlo technique 188
10 Qualitative techniques 195
Introduction 195
Rl: Benchmarking 195
R2: The Balanced Scorecard 199
R3: European Foundation of Quality Management 206
R4: Sales and Operations Planning 212
R5:Kanban 218
R6: Activity Based Costing 222
R7: Quality Management Systems 226
R8: Lean Thinking 231
Summary of Part 3 238
Part 3: Questions and exercises 239
Part 4 Implementation 241
11 Making it happen 243
Introduction 243
Selection of tools and techniques 243
Implementation for new starters 246
x Contents
12 Case studies 267
Introduction 267
Product innovation at Elida Faberge, UK 267
Lean Manufacturing at aluminium industry, USA 269
Supply chain logistics at National Starch, USA 271
Six Sigma in General Electric, USA 272
Integrating Lean and supply chain in Seagate, USA 277
FIT SIGMA™ at a SME, Sweden 279
Performance monitoring at Dupont Teijin Films, UK 280
Total productive maintenance at Nippon Lever, Japan 281
Sales and operations planning at GSK, Turkey 283
Six Sigma training at Noranda, Canada 285
Self-assessment at Jansen-Cilag, UK 286
Total quality at Chesebrough-Pond s, Jefferson City 287
Sustaining Six Sigma by Leadership Forums in Pliva Croatia 288
Lean Sigma changes a pharma culture 290
Summary of Part 4 292
Part 4: Questions and exercises 293
Appendix 1 Management models 295
Introduction 295
Al: Ansoff s product/market matrix 295
A2: Basu s outsourcing matrix 297
A3: The BCG matrix 298
A4: Belbin s team roles 300
A5: Economic value added 302
A6: The Fifth Discipline 303
A7: The McKinsey 7-S framework 305
A8: Kano s satisfaction model 307
A9: Mintzberg s organisational configuration 308
A10: Porter s competitive advantage 311
All: Porter s five forces 312
A12: Porter s Value Chain 314
A13: Turner s Project Goals and Methods Matrix 316
A14: Wild s taxonomy of systems structures 317
Appendix 2 Introduction to basic statistics 320
Statistics 320
Descriptive statistics 320
Normal Distribution 320
Measures of central tendency 321
Measure of dispersion 322
Skewness and Kurtosis 322
Sources of variation 322
Process capability 323
Process Sigma 323
Inferential statistics 323
Contents xi
Causal modelling 325
SPSS 325
Appendix 3 Random nominal numbers 326
Appendix 4 Answer to numeric exercises 327
Part 2 327
Part 3 328
References 329
Glossary 336
Index 343
|
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| isbn | 9781856175203 |
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| spelling | Basu, Ron Verfasser aut Implementing Six Sigma and Lean a practical guide to tools and techniques Ron Basu 1. ed. Amsterdam [u.a.] Elsevier 2009 XIX, 342 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Six sigma (Quality control standard) Total quality control Total quality management Six Sigma (DE-588)7604241-8 gnd rswk-swf Lean Management (DE-588)4300840-9 gnd rswk-swf Six Sigma (DE-588)7604241-8 s Lean Management (DE-588)4300840-9 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017180647&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Basu, Ron Implementing Six Sigma and Lean a practical guide to tools and techniques Six sigma (Quality control standard) Total quality control Total quality management Six Sigma (DE-588)7604241-8 gnd Lean Management (DE-588)4300840-9 gnd |
| subject_GND | (DE-588)7604241-8 (DE-588)4300840-9 |
| title | Implementing Six Sigma and Lean a practical guide to tools and techniques |
| title_auth | Implementing Six Sigma and Lean a practical guide to tools and techniques |
| title_exact_search | Implementing Six Sigma and Lean a practical guide to tools and techniques |
| title_full | Implementing Six Sigma and Lean a practical guide to tools and techniques Ron Basu |
| title_fullStr | Implementing Six Sigma and Lean a practical guide to tools and techniques Ron Basu |
| title_full_unstemmed | Implementing Six Sigma and Lean a practical guide to tools and techniques Ron Basu |
| title_short | Implementing Six Sigma and Lean |
| title_sort | implementing six sigma and lean a practical guide to tools and techniques |
| title_sub | a practical guide to tools and techniques |
| topic | Six sigma (Quality control standard) Total quality control Total quality management Six Sigma (DE-588)7604241-8 gnd Lean Management (DE-588)4300840-9 gnd |
| topic_facet | Six sigma (Quality control standard) Total quality control Total quality management Six Sigma Lean Management |
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