Sourcing in India: strategies and experiences in the land of service offshoring
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English Italian |
| Veröffentlicht: |
Basingstoke [u.a.]
Palgrave Macmillan
2008
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXVI, 275 S. graph. Darst., Kt. |
| ISBN: | 0230205364 9780230205369 |
Internformat
MARC
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| 020 | |a 9780230205369 |9 978-0-230-20536-9 | ||
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| 100 | 1 | |a Nassimbeni, Guido |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Sourcing in India |b strategies and experiences in the land of service offshoring |c Guido Nassimbeni and Marco Sartor |
| 264 | 1 | |a Basingstoke [u.a.] |b Palgrave Macmillan |c 2008 | |
| 300 | |a XXVI, 275 S. |b graph. Darst., Kt. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Offshore outsourcing |z India |x Management | |
| 651 | 4 | |a Indien | |
| 700 | 1 | |a Sartor, Marco |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804138646234726400 |
|---|---|
| adam_text | Contents
List of Figures vii
List of Tables xi
Foreword by Emma Bonino xiii
Notes on the Authors xv
Introduction xix
1 Service Offshoring: the Literature 1
1.1 Premise 1
1.2 Service offshoring: some clarifications about the term 1
1.3 Service outsourcing/offshoring evolution 4
1.4 Sourcing of goods and services 6
1.5 Services destined to out and international sourcing 8
1.6 Determinants and benefits of service offshore outsourcing 11
1.7 Risks of service offshore outsourcing 15
1.8 Service offshoring in India 16
1.9 Criteria for the location 17
2 India: a Geo-economic Overview 22
2.1 Introduction 22
2.2 Historical facts 22
2.3 Some aspects of Indian society 32
2.4 Macroeconomic profile 36
2.5 Foreign direct investments in India 50
2.6 Industrial geography of India 60
2.7 Conclusions 78
3 India: the Land of Service Offshoring 84
3.1 Introduction 84
3.2 ITO and BPO markets 84
3.3 Advantages offered by India 87
3.4 The development of the IT sector in India 95
3.5 The IT market in India 97
3.6 Conclusions 104
vi Contents
4 Planning and Starting an Offshore Project in India 105
4.1 The research: objectives and main sample features 106
4.2 Provisioning of services: from strategy to implementation 110
4.3 Stage 2: Selection of the suppliers and definition of
the contract 126
4.4 Implementation and control 129
4.5 Relationship and negotiation dynamics 132
5 Foreign Investments in India: Modes and Legislative
Constraints 136
5.1 Introduction 136
5.2 Entry modes into the Indian market 137
5.3 Corporate typologies 140
5.4 Procedures for foreign direct investments approval 141
5.5 Some other aspects of FDIs in India 143
5.6 Facilitated zones and governmental incentives 144
5.7 Intellectual Property protection (IP) 146
6 Transport and Communication Infrastructures in India 150
6.1 Development of transport in India 150
6.2 Air transport 151
6.3 Sea transport 154
6.4 Road transport 158
6.5 Railway transport 162
6.6 Indian communication infrastructures 166
The Case studies 173
Accenture 175
Strategy and configuration of a service global delivery network
GlaxoSmithKline 193
International rationalization and delivery of the service portfolio
Finmeccanica 213
Innovating the approach to the global sourcing of engineering services
IDS 235
A small enterprise offshoring software development
Stonefly 243
An example of sourcing of material goods in India
Notes 253
References 259
Index 271
List of Figures
1.1 Relationship between offshoring and outsourcing 2
1.2 Evolution of offshoring services 6
1.3 Waterfall model of software development 9
1.4 Actual and future levels of outsourcing 11
1.5 Determiners of service offshore outsourcing 12
1.6 Offshoring cost advantages 14
2.1 Trend of trade exchange of India from 1990 to 2006 39
2.2 Graphic representation of India s shares for the first
ten commercial partners in the fiscal year 2006 40
2.3 Graphic representation of India s export composition
for the years 2006-2007 47
2.4 The FDI flow directed towards India and to developing
countries during the 1991-2006 period 53
2.5 Graphic representation of the main investing countries
that contributed most to total FDI inflow 57
2.6 Localization of active and approved or in process of
approval SEZs in India, situation summer 2006 66
2.7 Software Technology Parks in India 67
2.8 Bio Technology Parks in India 68
2.9 Maharashtra 69
2.10 Major clusters in Maharashtra 71
2.11 West Bengal 72
2.12 Clusters for industrial activities 75
2.13 Karnataka 77
2.14 Clusters for industrial activities 79
3.1 Main IT services and BP exporting countries 86
3.2 A. T. Kearney offshore location attractiveness index
for main location of Asia 87
3.3 ITO and BPO neoIT Offshore Attractiveness Index 88
3.4 Actual and future attraction of main offshore services
destinations 90
3.5 Evaluation of some offshore locations 91
3.6 Annual average salaries in the Information
Technology sector 93
vu
vi ii List of Figures
3.7 IT Indian market dimensions in fiscal years 1998-2004 -
in rupees and dollars - and percentage value compared to
GDP of the country 98
3.8 IT Indian market composition in 2002-2003 and
2003-2004 99
3.9 Value of the software and services export in 1996-2004
and its percentage on the total export amount 100
3.10 The growth of ITES-BPO activities 102
3.11 Main destinations of software and services exports in
2003-04 103
3.12 Main destinations of software and services exports 103
4.1 Sourcing areas of the sampled companies 111
4.2 The macrophases of the Monczka et al. model 112
4.3 Phase 1: analysis and strategic planning 112
4.4 The iterative process of preventive analysis 113
4.5 Overall view of the strategic and planning
stages and their timing 118
4.6 Forms of sourcing for core activities 119
4.7 Forms of sourcing for non-core activities 120
4.8 Examples of core activities in the sample investigated 121
4.9 Examples of non-core activities in the sample
investigated 122
4.10 Offshore insourcing 123
4.11 Focusing on offshore outsourcing 125
4.12 Process of research and selection of the suppliers 127
4.13 Importance of the criteria in the selection of an offshore
supplier 128
4.14 Activities carried out during the processes of
implementation and control 129
5.1 Main entry modes 137
5.2 Export Processing Zones in India 145
5.3 Main solutions for the protection of intellectual property 147
6.1 Trend of cargo transport in Indian international airports 152
6.2 Locations of the main Indian international airports 153
6.3 Sea transport: cargo traffic 154
6.4 Localization of the Indian major ports 156
6.5 Localization of the Indian national waterways 159
6.6 Development of the road transport system 160
6.7 Density of the road network on the country 161
6.8 Composition of the Indian road system 162
6.9 National Highways Development Project 163
list of Figures ix
6.10 Evolution of the railway network 164
6.11 Loads of railway transport 164
6.12 Indian railways 165
6.13 Number of licences granted from 1998 to 2003 169
6.14 Cities served at least by one Internet Service Provider 170
6.15 Indian tele-density 171
6.16 Relationship between land telephones and mobile
phones 171
Accenture 1 Accenture revenues geographical breakdown 176
Accenture 2 Accenture operational model 177
Accenture 3 Accenture Global Delivery Network 179
Accenture 4 Accenture Strategic Delivery Model 180
Accenture 5 Key factors in the choice of the delivery model 181
Accenture 6 Onshore vs. offshore localization of the activities
in a process of development and maintenance
of IT applications 183
Accenture 7 Trend of Accenture consulting and outsourcing
revenues 184
Accenture 8 Accenture outsourcing services classification 184
Accenture 9 Accenture delivery method for service transition 186
Accenture 10 Example of activities involved in the revision
of the supply base 189
Accenture 11 Accenture in India 191
GSK 1 GlaxoSmithKline in Italy 194
GSK 2 GSK Italy spending for materials and services in 2004 195
GSK 3 Global pharmaceutical employment by region 195
GSK 4 Offshoring potential in the pharmaceutical
value chain 198
GSK 5 Procurement organization in GSK 199
GSK 6 Galaxy portal screenshot 200
GSK 7 GSK questionnaire for outsourcing decision 202
GSK 8 Internal dimension in offshoring choice 203
GSK 9 GSK supplier selection process 205
GSK 10 GlaxoSmithKline in India 207
GSK 11 GSK current and potential Indian suppliers by spend
category 207
Finmeccanica 1 Finmeccanica global revenues 214
Finmeccanica 2 Finmeccanica worldwide workforce
distribution 215
x List of Figures
Finmeccanica 3
Finmeccanica 4
Finmeccanica 5
Finmeccanica 6
Finmeccanica 7
Finmeccanica 8
Finmeccanica 9
Finmeccanica 10
Finmeccanica 11
Finmeccanica 12
Expected Finmeccanica Group orders intake
pattern
The Shared Services companies of
Finmeccanica Group
The standard sourcing process
Finmeccanica Group high level
purchasing map
Relative positioning on an offshore market
Alenia Aeronautica s extended enterprise
concept
Alenia Aeronautica DMU environment
The offshore project main approval
workflow
The global sourcing revisited source/
procure/deliver process
The virtual hub concept
IDS 1 Sourcing and production strategies
IDS 2 Software development process with the Indian supplier
Stonefly 1 Suppliers selection process
Stonefly 2 Conception and creation process
Stonefly 3 The process of quality control
216
218
219
221
222
224
226
227
230
231
239
241
246
248
250
List of Tables
1.1 Main differences between material/good and
service sourcing 7
1.2 Categories of the A. T. Kearney offshore location
attractiveness index 19
1.3 The neoIT Offshore Attractiveness Index 20
2.1 Evolution of GDP between 1990-2006 37
2.2 The outlook for PIL of India based on sectors of
activity for the fiscal year 2006 37
2.3 Trend of commerce from India in years following
liberalization of the market, fiscal years 1990-2006 38
2.4 India s major trade partners in the fiscal year 2006 41
2.5 Indian imports: main supplying countries (2002-2006) 42
2.6 Composition of India s imports from the world 43
2.7 Indian exports: main destination countries (2003-2006) 45
2.8 Composition of products of Indian exports: most
important items 46
2.9 FDI directed towards developing countries, in percentage
of total FDIs 54
2.10 The countries that most contributed to FDI inflow in
the period August 1991-July 2007 55
2.11 Main FDI destination industries, period August
1991-August 2004 58
2.12 Output of production per worker in the main
Indian states 62
2.13 The operational SEZs 65
2.14 The main industrial parks in West Bengal 74
3.1 The certificates obtained by a sample composed by
the 300 biggest Indian companies working in service and
software development sectors 94
3.2 IT Indian market composition in 2002-2003 and
2003-2004 98
3.3 Main product lines offered by Indian exports in the
IT sector 101
4.1 The sample 107
4.2 Factors determining the level of outsourcing propensity
and level of off shoring propensity 114
xii List of Tables
4.3 Types of offshore insourcing enterprises in India 123
5.1 Advantages of JV and WOS 139
6.1 Goods moved in the main Indian airports 154
6.2 Goods traffic in the main Indian ports 157
Finmeccanica 1 Alenia Aeronautica product range 224
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| spelling | Nassimbeni, Guido Verfasser aut Sourcing in India strategies and experiences in the land of service offshoring Guido Nassimbeni and Marco Sartor Basingstoke [u.a.] Palgrave Macmillan 2008 XXVI, 275 S. graph. Darst., Kt. txt rdacontent n rdamedia nc rdacarrier Offshore outsourcing India Management Indien Sartor, Marco Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017137592&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Nassimbeni, Guido Sartor, Marco Sourcing in India strategies and experiences in the land of service offshoring Offshore outsourcing India Management |
| title | Sourcing in India strategies and experiences in the land of service offshoring |
| title_auth | Sourcing in India strategies and experiences in the land of service offshoring |
| title_exact_search | Sourcing in India strategies and experiences in the land of service offshoring |
| title_full | Sourcing in India strategies and experiences in the land of service offshoring Guido Nassimbeni and Marco Sartor |
| title_fullStr | Sourcing in India strategies and experiences in the land of service offshoring Guido Nassimbeni and Marco Sartor |
| title_full_unstemmed | Sourcing in India strategies and experiences in the land of service offshoring Guido Nassimbeni and Marco Sartor |
| title_short | Sourcing in India |
| title_sort | sourcing in india strategies and experiences in the land of service offshoring |
| title_sub | strategies and experiences in the land of service offshoring |
| topic | Offshore outsourcing India Management |
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