Risk issues and crisis management in public relations: a casebook of best practice
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Kogan Page
2008
|
| Ausgabe: | 4. ed. |
| Schriftenreihe: | PR in practice series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Bis zur 3. Aufl. u.d.T.: Risk issues and crisis management |
| Beschreibung: | XVII, 245 S. graph. Darst. |
| ISBN: | 9780749451073 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
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| 003 | DE-604 | ||
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| 007 | t | ||
| 008 | 090218s2008 d||| |||| 00||| eng d | ||
| 020 | |a 9780749451073 |9 978-0-7494-5107-3 | ||
| 035 | |a (OCoLC)199455893 | ||
| 035 | |a (DE-599)HBZHT015571175 | ||
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| 100 | 1 | |a Regester, Michael |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Risk issues and crisis management in public relations |b a casebook of best practice |c Michael Regester & Judy Larkin |
| 250 | |a 4. ed. | ||
| 264 | 1 | |a London [u.a.] |b Kogan Page |c 2008 | |
| 300 | |a XVII, 245 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a PR in practice series | |
| 500 | |a Bis zur 3. Aufl. u.d.T.: Risk issues and crisis management | ||
| 650 | 4 | |a Crisis management | |
| 650 | 4 | |a Issues management | |
| 650 | 4 | |a Public relations | |
| 650 | 4 | |a Social responsibility of business | |
| 650 | 0 | 7 | |a Öffentlichkeitsarbeit |0 (DE-588)4043188-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Krisenmanagement |0 (DE-588)4127374-6 |2 gnd |9 rswk-swf |
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| 689 | 0 | 1 | |a Krisenmanagement |0 (DE-588)4127374-6 |D s |
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| 700 | 1 | |a Larkin, Judy |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m OEBV Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017122966&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
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Datensatz im Suchindex
| _version_ | 1804138625679491072 |
|---|---|
| adam_text | ABOUT THE AUTHORS XI FOREWORD XIII PREFACE XV ACKNOWLEDGEMENTS XVII
INTRODUCTION 1 PART 1 RISK ISSUES MANAGEMENT 1. OUTSIDE-IN THINKING 7
WHO CAN WE TRUST? 7 CONSUMER POWER AND THE RISE OF A NON-GOVERNMENTAL 10
ORDER CASE STUDY: OXFAM ATTACKS STARBUCKS 17 DEALING WITH RISK 20 CASE
STUDY: MMR 22 HANDLING THE ORGANIZATIONAL RESPONSE 24 THE ADVOCACY
APPROACH 25 PUBLIC CONSULTATION - BUILDING DIALOGUE INTO THE 28
COMMUNICATIONS PROCESS THE RISE OF THE PRECAUTIONARY PRINCIPLE 29 CASE
STUDY: PHTHALATES IN TOYS 30 CASE STUDY: CHINESE TAKEAWAYS HIT NORTH
AMERICAN AND 33 UK BUSINESS SUMMARY 38 CONTENTS 2. ISSUES MANAGEMENT
DEFINED 39 WHAT IS ISSUES MANAGEMENT? 40 WHAT ABOUT THE SCEPTICS? 42
WHAT IS AN ISSUE? 44 WHO SHOULD PRACTISE ISSUES MANAGEMENT? 45 WHAT ARE
THE FUNCTIONS OF ISSUES MANAGEMENT? 46 SUMMARY 48 3. PLANNING AN ISSUES
MANAGEMENT PROGRAMME - 49 AN ISSUES MANAGEMENT MODEL ISSUE LIFECYCLE 51
CASE STUDY: VIOXX - NEVER IGNORE THE WARNING SIGNS 54 CASE STUDY:
MONSANTO WRECKED BRAND AND LOST 57 OPPORTUNITY CASE STUDY: ARLA PRODUCT
BOYCOTT IN THE MIDDLE EAST - ISSUES 60 MANAGEMENT PLANNING NEEDS TO BE
GLOBAL CASE STUDY: SONY AND DELL HELL - PREVENTION IS BETTER 63 THAN
EURE THE IMPORTANCE OF EARLY ACTION 66 CASE STUDY: RIBENA FOUND WANTING
67 SUMMARY 72 4. CSR: THE NEW MORAL CODE FOR DOING BUSINESS 73
INTRODUCTION 73 THE GROWING BUSINESS IMPERATIVE 74 WHAT CONSTITUTES GOOD
SOCIALLY RESPONSIBLE CORPORATE 80 BEHAVIOUR NEW BUSINESS VALUES 81 CASE
STUDY: BP S FALL FROM GRACE 82 CSR BEST PRACTICE POLICY DEVELOPMENT AND
MANAGEMENT 90 SUMMARY 93 5. AN ISSUE IGNORED IS A CRISIS ENSURED 95 CASE
STUDY: DECOMMISSIONING THE BRENT SPAR - 95 IMPLICATIONS FOR A GLOBAL
INDUSTRY CASE STUDY: THE STORY OF BERNARD MATTHEWS, HIS TURKEYS AND 105
AVIAN FLU CASE STUDY: DRUG PRICING IN SOUTH AFRICA - 108 THE BUSINESS
PERSPECTIVE IS NOT THE ONLY PERSPECTIVE CASE STUDY: BUSINESS RESPONSE TO
CLIMATE CHANGE - WAL-MART, 111 EXXON, VIRGIN CASE STUDY: CELEBRITY BIG
BROTHER 2007 117 6. IMPLEMENTING AN ISSUES MANAGEMENT PROGRAMME 123
EXAMPLES OF ISSUE MANAGEMENT MODEIS AND PROCESSES 132 SUMMARY 136 PART 2
CRISIS MANAGEMENT 7. SO IT HITS THE FAN - NOW WHAT? 139 CASE STUDY:
CADBURY SALMONELLA OUTBREAK 140 CASE STUDY: THE ASIAN TSUNAMI AND THE
TRAVEL INDUSTRY 140 BUSINESS CRISES 144 CASE STUDY: SAYONARA CITIBANK
145 HOW THE MIGHTY FALL 147 CASE STUDY: NORTHERN ROCK ON THE ROCKS 147
CASE STUDY: PIPER ALPHA CATASTROPHE 153 CASE STUDY: PADDINGTON RAIL
DISASTER 153 CEOS ARE NOT INFALLIBLE 156 CASE STUDY: MARKS & SPENCER 156
PRODUCT-RELATED CRISES 157 CASE STUDY: THE TYLENOL TALE 158 CASE STUDY:
WHAT TOOK THE FIZZ OUT OF PERRIER 159 CASE STUDY: COCA-COLA 160 WHO WILL
HAVE A CRISIS? 162 WHAT KIND OF CRISIS WILL HAPPEN? 164 CASE STUDY:
MERCURY ENERGY TURNS OFF THE POWER 168 SUMMARY 172 8. PERCEPTION IS THE
REALITY 173 A TALE OF THREE SORRY TANKERS 174 CASE STUDY: EXXON VALDEZ
174 CASE STUDY: BRAER 176 CASE STUDY: SEA EMPRESS IN DISTRESS 180
SUMMARY 181 9. THE MEDIA IN CRISIS SITUATIONS 182 CASE STUDY: HOW AN
ORGANIZATION GOT IT RIGHT 183 CASE STUDY: HOW SMALLER BUSINESSES SURVIVE
CRISIS 186 CASE STUDY: VIRGIN TRAIN CRASH 188 GAINING MEDIA SUPPORT 192
THE MEDIA AS AN ALLY 192 CASE STUDY: THOMAS COOK COACH CRASH 193
MONITORING THE MEDIA 196 SUMMARY 198 10. THE LEGAL PERSPECTIVE 199 LEGAL
PITFALLS WHEN COMMUNICATING IN CRISIS 200 CASE STUDY: HEROLD OFFREE
ENTERPRISE 201 SO WHAT IS THE LAWYER S ROLE IN A CRISIS? 202
COMPENSATION 203 EX-GRATIA PAYMENTS 203 SUMMARY 204 11. PLANNING FOR THE
UNEXPECTED 205 CALM AND POSITIVE THINKING 205 DEEDS VERSUS DECLARATIONS
206 PLANNING TO MANAGE THE CRISIS 207 APPOINTING THE TEAMS 209
COMMUNICATION HARDWARE 210 CRISIS PREVENTION 212 SELECTING TEAM MEMBERS
214 PUTTING THE PLAN IN WRITING 215 TESTING EVERYTHING 215 SUMMARY 217
12. CRISIS COMMUNICATIONS MANAGEMENT 218 BACKGROUND INFORMATION TO SEIZE
THE INITIATIVE 218 SET UP A PRESS CENTRE 219 MANAGING THE PRESS
CONFERENCE 220 DEALING WITH THE TELEVISION INTERVIEW 221 COPING WITH
HUNDREDS OF TELEPHONE CALLS 222 RESPONDING TO CALLS FROM RELATIVES 224
CASE STUDY: MISINFORMATION OVER MINING DEATHS IN VIRGINIA - 225 IN A
CRISIS NO INFORMATION IS MORE IMPORTANT THAN CORRECT INFORMATION TO
FAMILIES THE NEWS RELEASE 227 KEEPING EMPLOYEES INFORMED 228 USING YOUR
WEBSITE 229 THE ROLE OF THE EMERGENCY SERVICES 230 WHEN IT IS ALL OVER
231 SUMMARY 232 REFERENCES 233 INDEX 236
|
| any_adam_object | 1 |
| author | Regester, Michael Larkin, Judy |
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| building | Verbundindex |
| bvnumber | BV035318344 |
| callnumber-first | H - Social Science |
| callnumber-label | HD59 |
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| callnumber-search | HD59.5 |
| callnumber-sort | HD 259.5 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 300 |
| classification_tum | WIR 840f |
| ctrlnum | (OCoLC)199455893 (DE-599)HBZHT015571175 |
| dewey-full | 658.4/056 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/056 |
| dewey-search | 658.4/056 |
| dewey-sort | 3658.4 256 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 4. ed. |
| format | Book |
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| id | DE-604.BV035318344 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:31:10Z |
| institution | BVB |
| isbn | 9780749451073 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017122966 |
| oclc_num | 199455893 |
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| owner | DE-91 DE-BY-TUM DE-11 |
| owner_facet | DE-91 DE-BY-TUM DE-11 |
| physical | XVII, 245 S. graph. Darst. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Kogan Page |
| record_format | marc |
| series2 | PR in practice series |
| spelling | Regester, Michael Verfasser aut Risk issues and crisis management in public relations a casebook of best practice Michael Regester & Judy Larkin 4. ed. London [u.a.] Kogan Page 2008 XVII, 245 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier PR in practice series Bis zur 3. Aufl. u.d.T.: Risk issues and crisis management Crisis management Issues management Public relations Social responsibility of business Öffentlichkeitsarbeit (DE-588)4043188-5 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 gnd rswk-swf Öffentlichkeitsarbeit (DE-588)4043188-5 s Krisenmanagement (DE-588)4127374-6 s DE-604 Larkin, Judy Verfasser aut OEBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017122966&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Regester, Michael Larkin, Judy Risk issues and crisis management in public relations a casebook of best practice Crisis management Issues management Public relations Social responsibility of business Öffentlichkeitsarbeit (DE-588)4043188-5 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| subject_GND | (DE-588)4043188-5 (DE-588)4127374-6 |
| title | Risk issues and crisis management in public relations a casebook of best practice |
| title_auth | Risk issues and crisis management in public relations a casebook of best practice |
| title_exact_search | Risk issues and crisis management in public relations a casebook of best practice |
| title_full | Risk issues and crisis management in public relations a casebook of best practice Michael Regester & Judy Larkin |
| title_fullStr | Risk issues and crisis management in public relations a casebook of best practice Michael Regester & Judy Larkin |
| title_full_unstemmed | Risk issues and crisis management in public relations a casebook of best practice Michael Regester & Judy Larkin |
| title_short | Risk issues and crisis management in public relations |
| title_sort | risk issues and crisis management in public relations a casebook of best practice |
| title_sub | a casebook of best practice |
| topic | Crisis management Issues management Public relations Social responsibility of business Öffentlichkeitsarbeit (DE-588)4043188-5 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| topic_facet | Crisis management Issues management Public relations Social responsibility of business Öffentlichkeitsarbeit Krisenmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017122966&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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