Managing organizational change in public services: international issues, challenges and cases
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Routledge
2009
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XXI, 282 S. |
| ISBN: | 9780415467582 9780415467599 |
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| 245 | 1 | 0 | |a Managing organizational change in public services |b international issues, challenges and cases |c ed. by Rune Todnem By and Calum Macleod |
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| 650 | 4 | |a Public administration | |
| 650 | 4 | |a Civil service |x Management | |
| 650 | 4 | |a Administrative agencies |x Management | |
| 650 | 4 | |a Organizational change |x Management | |
| 650 | 4 | |a Organizational effectiveness |x Management | |
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Managing organizational change in public services
Autor: By, Rune Todnem
Jahr: 2009
Contents
List of illustrations and tables xi
The authors xiii
Series editor s preface xvii
Editors preface xix
Acknowledgements xxii
Parti
Context 1
1 An overview of managing organizational change in public
services 3
Calum Macleod and Rune Todnem By
Introduction 3
The public sector and public goods and services 5
Public administration, public management and the
modernization of public services 7
The key dimensions of organizational change 11
Conclusions 15
Part II
Leadership, management and strategies for organizational
change in public services 17
2 Contextual leadership and change in the public sector 19
Esther Cameron and Mike Green
Introduction 19
i- The broad differences between the public and the private
sector 19
* What change outcomes are UK organizations aiming for? 25
Contents
* Two assertions about leadership 27
* Five leadership roles 28
s Which roles work best in different contexts? 29
« Implications for public sector managers 33
« Conclusions 36
3 Managing public sector organizations in environmental
turbulence 39
Bruce E. Perrott
* Introduction 39
e The public sector 40
* Operating environment 41
* Measuring environmental turbulence 44
* Strategic management 47
* Strategic issue management 49
s Conclusions 56
4 The ideological use of New Public Management concepts
during organizational change initiatives 58
Thomas Diefenbach
Introduction 58
- The concept of NPM-based change initiatives in public
sector organizations 59
Portrayal and interpretation of the business environment 61
Managers prerogatives, responsibilities and positions 63
Managers individual and group interests 66
Organizational politics and power 69
Conclusions 71
5 Change from the middle? Exploring middle manager strategic
and sensemaking agency in public services 74
Raymond Caldwell
Introduction 74
Conduits and creators 77
Sensemaking and sensegiving 83
Discussion 89
Conclusions 95
6 A convergence analysis of strategic change: the National
Trust case 97
Colin Carnall
Contents • vl
?• Introduction 97
The National Trust 98
The Organization Review 99
Change architecture 100
, A convergence model of strategic change 101
¦¦ Assessing the National Trust s Organization Review,
2000-2007 106
Conclusions 108
7 Organizational change in the public sector: the case for
planned change 111
Bernard Burnes
Introduction 111
New Public Management 112
The implications for change 114
Approaches to change 117
Lewin s planned approach to change 120
User involvement in the NHS: the suitability of the
planned approach 127
Conclusions 130
Part III
Implementing and evaluating public services change initiatives 133
8 Public sector compensation: the management of change 135
David Lewin
Introduction 135
Public sector pay practices: concepts and definitions 136
At-risk compensation in the US public sector 138
At-risk compensation perceptions and preferences 142
The future of at-risk compensation in the US public sector 145
Strategies of change in public sector compensation 150
Conclusions 154
9 Delayed due to heavy turbulence: an analysis of power,
political tactics and, ultimately, the abortion of a major
organizational change initiative 157
Eric Lofquist and Rune Lines
Introduction 157
Organizational change and power 158
viii • Contents
* The Avinor case: Take-Off 05 163
* Discussion 170
« Conclusions 177
10 For show or for real? Organization development in the
public sector 179
Antonie Van Nistelrooij and Harry Sminia
« Introduction 179
» Management of change in the public sector 182
* Change at The Department 184
* Method 186
* Analysis and findings 189
« Discussion 193
« Conclusions 195
11 Strategic responses to the Quality Reform: a comparative
study of change in Norwegian higher education 197
Katarina 0stergren and Inger Stensaker
» Introduction 197
* The Quality Reform and the HE context 198
Strategic responses to planned change 202
Research design 205
Strategic responses and their implications 206
Conclusions 215
12 Changing organizational values and actions in public
services: a longitudinal empirical analysis 217
Richard M. Walker and Fariborz Damanpour
Introduction 217
Public services improvement strategy 218
Change in public service organizations 221
Methods 226
Findings 230
Discussion and conclusions 234
Part IV
Conclusions 239
13 Organizational change management in public services:
key findings and emerging themes 241
Calum Macleod and Rune Todnem By
Contents • ix
¦ Introduction 241
The limits to comparative analysis of change in public
services 242
» An international dimension to change in public service
organizations? 244
a Conclusions 246
References 250
Index 277
List of illustrations and tables
Figures
2.1 The key elements of an organizational approach to
improving customer services 25
2.2 Summary of the five leadership roles 29
2.3 Roles most important for managers to adopt in various
organizational situations 30
3.1 Public sector operating environment 42
3.2 Sequence for public sector strategic management action 47
3.3 Strategic management alignment task 48
3.4 Strategic issue priority matrix 51
3.5 Stakeholder/lobby group action matrix 54
5.1 A typology of middle management involvement in strategy 79
5.2 Middle managers as change intermediaries 86
6.1 The change capability framework 103
10.1 Project design 185
10.2 Realized project 190
11.1 Three strategic positions 207
Tables
2.1 Public sector change situations and leadership roles 36
3.1 Integrated issue processing matrix 50
xil • Illustrations and tables
7.1 NHS user involvement versus planned change 129
8.1 Incentive compensation usage in state and local
governments, by level of government and employee
occupational group, 2006 138
8.2 Incentive compensation as a percentage of total direct
compensation in state and local governments, by agency/
department and employee group, fiscal 2006 141
8.3 Perceptions of and preferences for incentive compensation
usage in six state and 25 local governments, by respondent
group, 2006 143
10.1 Event coding rules 188
12.1 Year-on-year organizational and echelon responses to the
Best Value survey 228
12.2 Management reform value and action labels and measures 229
12.3 Means and differences (ANOVA) in value statements of
reform categories over time 230
12.4 Means and differences (ANOVA) in action statements of
reform categories over time 231
12.5 Differences between values and action: t-tests for adjacent
years 234
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| spelling | Managing organizational change in public services international issues, challenges and cases ed. by Rune Todnem By and Calum Macleod 1. publ. London [u.a.] Routledge 2009 XXI, 282 S. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Change Management stw Organisatorischer Wandel stw Öffentliche Dienstleistung stw Public administration Civil service Management Administrative agencies Management Organizational change Management Organizational effectiveness Management Verwaltung (DE-588)4063317-2 gnd rswk-swf Organisationswandel (DE-588)4075693-2 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Modernisierung (DE-588)4120755-5 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Verwaltung (DE-588)4063317-2 s Management (DE-588)4037278-9 s Organisationswandel (DE-588)4075693-2 s Modernisierung (DE-588)4120755-5 s DE-604 By, Rune Todnem Sonstige (DE-588)137837585 oth Erscheint auch als Online-Ausgabe 978-0-203-88183-5 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017110410&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Managing organizational change in public services international issues, challenges and cases Change Management stw Organisatorischer Wandel stw Öffentliche Dienstleistung stw Public administration Civil service Management Administrative agencies Management Organizational change Management Organizational effectiveness Management Verwaltung (DE-588)4063317-2 gnd Organisationswandel (DE-588)4075693-2 gnd Management (DE-588)4037278-9 gnd Modernisierung (DE-588)4120755-5 gnd |
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| title | Managing organizational change in public services international issues, challenges and cases |
| title_auth | Managing organizational change in public services international issues, challenges and cases |
| title_exact_search | Managing organizational change in public services international issues, challenges and cases |
| title_full | Managing organizational change in public services international issues, challenges and cases ed. by Rune Todnem By and Calum Macleod |
| title_fullStr | Managing organizational change in public services international issues, challenges and cases ed. by Rune Todnem By and Calum Macleod |
| title_full_unstemmed | Managing organizational change in public services international issues, challenges and cases ed. by Rune Todnem By and Calum Macleod |
| title_short | Managing organizational change in public services |
| title_sort | managing organizational change in public services international issues challenges and cases |
| title_sub | international issues, challenges and cases |
| topic | Change Management stw Organisatorischer Wandel stw Öffentliche Dienstleistung stw Public administration Civil service Management Administrative agencies Management Organizational change Management Organizational effectiveness Management Verwaltung (DE-588)4063317-2 gnd Organisationswandel (DE-588)4075693-2 gnd Management (DE-588)4037278-9 gnd Modernisierung (DE-588)4120755-5 gnd |
| topic_facet | Change Management Organisatorischer Wandel Öffentliche Dienstleistung Public administration Civil service Management Administrative agencies Management Organizational change Management Organizational effectiveness Management Verwaltung Organisationswandel Management Modernisierung Aufsatzsammlung |
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