Knowledge management systems implementation: lessons from the Silicon Valley
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oxford
Chandos
2008
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Chandos knowledge management series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXX, 288 S. Ill., graph. Darst. |
| ISBN: | 9781843342670 9781843342663 1843342677 1843342669 |
Internformat
MARC
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| 245 | 1 | 0 | |a Knowledge management systems implementation |b lessons from the Silicon Valley |c Hind Benbya |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Oxford |b Chandos |c 2008 | |
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| 650 | 4 | |a Gestion des connaissances | |
| 650 | 4 | |a Progiciels de gestion intégrés | |
| 650 | 4 | |a Knowledge management | |
| 650 | 4 | |a Management information systems | |
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Datensatz im Suchindex
| _version_ | 1804138606058536960 |
|---|---|
| adam_text | Contents
List of figures, tables and exhibits ix
About the author and contributors xiii
Acknowledgments xvii
Permissions xix
List of abbreviations xxi
Preface xxiii
Part 1 - KMS essentials 1
1 Why knowledge management Systems? 3
Why is knowledge so difficult to manage? 3
Knowledge management myths and schools of thought 9
Knowledge management roots: macro and micro
trends 13
Notes 28
2 KMS foundations and taxonomy 31
KMS origins and evolution 31
KMS taxonomy 37
Summary 70
Note 71
Part 2 - KMS audit 73
3 KMS diagnosis and strategy selection 75
Problem/opportunity identification 76
Knowledge management audit 82
Strategy selection: codification vs. personalization 88
v
KMS implementation roadmap 93
KMS life cycle development 93
Note 95
4 Selecting a knowledge management solution:
lessons from Intel 97
Knowledge enablement at Intel TMG 98
The challenge of selecting a knowledge management
solution 99
Strategie knowledge planning 101
What processes are important? 103
Knowledge implications for business processes 106
The example of the Capital Equipment Dashboard 110
Lessons learned 118
Summary 119
Notes 120
Part 3 - KMS implementation 121
5 Structuring knowledge in KMS: lessons from Cisco 123
Knowledge creation 125
Knowledge distribution 126
Knowledge application 136
Case study: Structuring knowledge in KMS -
lessons from Cisco 136
Notes 155
6 Defining KMS incentives and motivation schemes:
lessons from HP 157
Incentives struetures 159
Case study: Defining incentive programs in
KM - lessons from HP l64
Note 180
Part 4 - KMS Performance assessment 181
7 Why KMS Performance assessment?
Lessons from WSGR 183
Why measure the Performance of KMS? 183
Levels of analysis used in KMS measurement 187
How to define KM metrics 189
Existing modeis for knowledge assets valuation 192
Measuring the value of knowledge assets 195
Case study: Developing practical metrics
for KMS - lessons from Wilson Sonsini
Goodrich Rosati 196
Notes 207
8 KM measurement in evolutionary contexts:
lessons learned from IBM Community Measures 209
IBM background 209
Introduction to measurement of KM 210
IBM Capability Maturity Model: the genesis 212
Lessons learned 233
Summary 235
Note 236
Part 5 - KMS maturity and effectiveness management 237
9 KMS maturity management 239
Managing non-routine knowledge 240
Why the logic of innovation is so difficult 241
Characterizing innovation and creativity 242
KMS maturity management 244
Phases in KMS maturity management 246
Notes 254
10 KMS effectiveness survey results 255
From IS to KMS effectiveness 256
vii
Research approach 259
KMS effectiveness 261
Conclusion 268
Notes 270
References 271
Index 283
Ulli
List of figures, tables
and exhibits
Figures
1.1 Data, information and knowledge continuum 6
1.2 Knowledge definition perspectives 8
1.3 Price declines in IT since 1994 15
1.4 The knowledge-based view of the firm 19
1.5 The increasing importance of Services 20
1.6 Classification of knowledge-intensive activities 24
2.1 Knowledge management Systems foundations 32
2.2 Knowledge management Systems classification 37
2.3 Knowledge management Systems classification
and examples 39
2.4 The expertise location process 41
2.5 Lessons learned processes 58
2.6 Corporate portal framework 61
2.7 Gärtner Group s portal players quadrant 69
3.1 A framework for KMS implementation 76
4.1 Strategie knowledge planning approach: key
phases and deliverables 100
4.2 Analysis of hiring process and its knowledge
implications 108
4.3 Example home page from the Capital
Equipment Dashboard 111
5.1 Knowledge life cycle 124
ix
5.2 Example home page of the VT Website 142
5.3 Example of the interface to the Cisco
Knowledge Connection portal 143
5.4 Cisco s framework for structuring knowledge 146
5.5 A summary of tags used to enable document
search and reuse 148
5.6 Behaviors of KM culture in Cisco 149
5.7 The Telepresence technology, an
example of emerging KM in Cisco 151
6.1 KMS main players 164
7.1 What are the intangibles? 185
7.2 The temporal dimension in KMS
measurement 190
7.3 KM measurement process 192
7.4 Number of briefs contributed by month
to the KM brief bank 201
7.5 M A database 203
8.1 The Community Capability and Maturity
model - 10 Key Areas of Focus 214
8.2 Example of the Vision Mission and
Goals in alignment with business strategy 219
8.3 The Community Capability and Maturity
five-stage model 223
10.1 Delone and McLean s IS success model 256
10.2 KMS effectiveness 259
10.3 KM benefits at the individual level 262
10.4 KM benefits at the organizational level 263
10.5 KM considered an organizational
cost center 263
10.6 KM structure main responsibilities 264
10.7 Senior management role and support
for KM 267
x
10.8 KMS characteristics and how they are
perceived by knowledge workers 268
Tables
1.1 Knowledge management common mistakes 12
2.1 Main approaches to integrating business
processes into knowledge management 33-4
2.2 Vendors of expertise location Systems 44-6
2.3 Virtual teams/collaboration tools 52-3
2.4 Components of portal features supporting
the knowledge generation process 65
2.5 Components of portal features supporting
the storage process 66
2.6 Components of portal features supporting
the distribution process 61
2.7 Components of portal features supporting
the knowledge use process 68
3.1 KM tools used to support the customer
engagement roadmap at Hewlett Packard 79-81
3.2 Procedure scheme for the FKM Audit 87
3.3 Choosing between personalization and
codification strategies 90-2
4.1 Knowledge issues and the Solutions adopted
to solve them 104
5.1 Knowledge elicitation techniques 127
5.2 Common attributes used for tagging
knowledge objects 135
10.1 The diversity of System usage measures
employed in past research 258
xi
Exhibits
1.1 Example of an integration model -
The IBM case 26
2.1 Schlumberger InTouch expert networks 47
2.2 IBM Professional Marketplace -
Matching consultants with clients 47
2.3 McDonald s Best Practices 59
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| indexdate | 2024-07-09T21:30:51Z |
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| isbn | 9781843342670 9781843342663 1843342677 1843342669 |
| language | English |
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| spelling | Benbya, Hind Verfasser aut Knowledge management systems implementation lessons from the Silicon Valley Hind Benbya 1. publ. Oxford Chandos 2008 XXX, 288 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Chandos knowledge management series Gestion des connaissances Progiciels de gestion intégrés Knowledge management Management information systems Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017109226&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Knowledge management systems implementation lessons from the Silicon Valley |
| title_auth | Knowledge management systems implementation lessons from the Silicon Valley |
| title_exact_search | Knowledge management systems implementation lessons from the Silicon Valley |
| title_full | Knowledge management systems implementation lessons from the Silicon Valley Hind Benbya |
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| title_full_unstemmed | Knowledge management systems implementation lessons from the Silicon Valley Hind Benbya |
| title_short | Knowledge management systems implementation |
| title_sort | knowledge management systems implementation lessons from the silicon valley |
| title_sub | lessons from the Silicon Valley |
| topic | Gestion des connaissances Progiciels de gestion intégrés Knowledge management Management information systems Wissensmanagement (DE-588)4561842-2 gnd |
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