Adoption and impact of mobile applications in the IT service domain: results from a controlled usability experiment and a family of case studies
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Lohmar [u.a.]
Eul
2008
|
| Ausgabe: | 1. Aufl. |
| Schriftenreihe: | Schriften zu Kooperations- und Mediensystemen
22 |
| Schlagworte: | |
| Online-Zugang: | Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | XXVI, 239 S. graph. Darst. |
| ISBN: | 9783899367515 |
Internformat
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| 245 | 1 | 0 | |a Adoption and impact of mobile applications in the IT service domain |b results from a controlled usability experiment and a family of case studies |c Bettina Thurnher |
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| 650 | 4 | |a Unternehmen - Informationstechnik - Mobile Telekommunikation - Prozessmanagement | |
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Datensatz im Suchindex
| _version_ | 1805091845094506496 |
|---|---|
| adam_text |
Table
of Contents
Preface
.
VII
Acknowledgements
.
IX
Table of Contents
.
XI
List of Figures
.
XV
List of Tables
.XIX
Abbreviations and Acronyms
.XXI
Abstract.
.XXIII
Kurzfassung.XXV
1
Introduction
.1
1.1
Motivation
.4
1.2
Problem Statement
.7
1.3
Research Gap
.9
1.4
Thesis Aim and Contributions
.10
1.5
Methodology
.12
1.5.1
Research Strategy
.13
1.5.2
Research Questions
.15
1.6
Outline of Dissertation
.16
2
State of the Art and Theoretical Foundation
----------.21
2.1
Mobile Business Processes and the User
.23
2.1.1
Mobile-integrated Business Processes
.28
2.1.2
Mobile Enterprise Adoption Framework
.35
2.1.3
Overcoming Adoption and Transition Barriers
.36
2.2
Technical Preconditions for Mobile Value Creation
.36
2.3
Usability and Mobile Devices
.38
2.4
Inspection Testing and Inquiry
.41
2.4.1
The Adoption Framework
.46
2.4.2
The Impact-Assessment Framework
.47
XI
Table
of Contents
3
Software Engineering Approaches
.51
3.1
Waterfall Model
.53
3.2
Basic V-Model
.54
3.3
V-Modell XT (extreme Tailoring)
.55
3.4
Rational Unified Process
(RUP)
.57
3.5
Spiral Model
.58
3.6
eXtreme Programming
.60
3.7
SCRUM
.62
3.8
The Usability Engineering Life Cycle
.64
3.9 Soffware
Engineering for Mobile Tools
.70
3.10
Summary and Applied Software Engineering Process
.72
4
Mobile Solution
-
Development, Test and Deployment
.73
4.1
Requirements Analysis
.74
4.2
Design
.78
4.2.1
Use Case Diagram
.79
4.2.2
Database Diagram
.82
4.2.3
DesignProcess
.83
4.2.4
Prototypes
-
First Draft
.84
4.2.5
Prototypes
-
Second Draft
.86
4.3
Instrumentation
.91
4.3.1
Different Levels of User Interface Events
.92
4.3.2
Methods for Analyzing Log-File Semantics
.94
4.4
Generic Possibilities for Instrumentation
.96
4.4.1
Windows Hooks
.97
4.4.2
Track Window titles/snapshots
.97
4.4.3
Internet Information Services
-
Log Files
.98
4.4.4
Application-Level Tracing
. 98
4.4.5
Generic Instrumentation of the Mobile Application
.99
5
Usability Study
-
Mobile IT-Service Tool
_.105
5Д
Study Design
.
J05
Table
of
Contents
5.1.1
Setting
.105
5.1.2
Course
of Events and Study Tasks
.106
5.2
Threats to Validity
.107
5.3
Study Procedure, Hypothesis and Variables
.108
5.4
Subjects
.113
5.5
Study Material
.114
5.6
Data Collection and Analysis Procedure
.115
5.7
General Usability Study Results
.119
5.7.1
Technology Acceptance Evaluation
.119
5.7.2
Experience Evaluation
.120
5.7.3
User Group Evaluation
.124
5.8
Results and Hypothesis Testing
.127
5.8.1
HI: Prior experience and Mobile Device Usage
.128
5.8.2
H2: Frequency of Mobile Device Usage
.132
5.8.3
H3: Prior Experience and Perceived Usefulness
.135
5.8.4
H4: Prior Experience and Perceived Ease of Use
.135
5.8.5
H5: Age and Task Performance
.136
5.8.6
H6: Gender and Task Performance
.139
5.8.7
H7: Location and Task Performance
.142
5.9
Discussion of Usability Study Results
.145
5.10
Summary of the Usability Study
.150
6
A Family of Case Studies
.151
6.1
Case Study Design
.152
6.2
Threats to Validity of Case Studies
.152
6.3
Data Collection Procedure
.153
6.4
Analysis Framework
.155
6.4.1
Case Study
1:
Telecommunication Service Provider
.156
6.4.2
Case Study
2:
Municipal Utility Company
.158
6.4.3
Case Study
3:
IT Service Provider
.160
ХШ
Table
of Contents
6.4.4
Case Study
4:
Toll Collection and Railway Maintenance Company
.162
6.4.5
Case Study
5:
Machine Construction Company
.164
6.5
Case Study Findings
.166
6.5.1
Business Process Improvements through Mobile ICT
.173
6.5.2
Comparison and Validation of Existing Frameworks
.177
6.5.3
Validation of the Adoption Framework
.178
6.5.4
Validation of the Impact-Assessment Framework
.181
6.6
Summary of the Case Studies
.188
7
Discussion
.191
8
Conclusions and Outlook
.193
Bibliography
.200
Publications
.210
Appendix A: Tasks
.213
Appendix B: Questionnaire Mobile Tool
.215
Appendix C: Questionnaire
-
Case Studies
.223
Appendix D: Class Diagram
.225
Appendix E: Example Process before Mobile ICT usage
.226
Appendix F: Example Process after Mobile ICT usage
.227
Appendix G: Cross Tabulation of Experience
.228
Appendix H: Data Dictionary
.229
Appendix I: Implementation»
.231
Appendix J: Instrumentation
.239 |
| any_adam_object | 1 |
| author | Thurnher, Bettina 1980- |
| author_GND | (DE-588)132900432 |
| author_facet | Thurnher, Bettina 1980- |
| author_role | aut |
| author_sort | Thurnher, Bettina 1980- |
| author_variant | b t bt |
| building | Verbundindex |
| bvnumber | BV035292028 |
| classification_rvk | QP 345 |
| ctrlnum | (OCoLC)312705455 (DE-599)DNB991907884 |
| dewey-full | 658.514 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.514 |
| dewey-search | 658.514 |
| dewey-sort | 3658.514 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. Aufl. |
| format | Thesis Book |
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| id | DE-604.BV035292028 |
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| institution | BVB |
| isbn | 9783899367515 |
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| spelling | Thurnher, Bettina 1980- Verfasser (DE-588)132900432 aut Adoption and impact of mobile applications in the IT service domain results from a controlled usability experiment and a family of case studies Bettina Thurnher 1. Aufl. Lohmar [u.a.] Eul 2008 XXVI, 239 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Schriften zu Kooperations- und Mediensystemen 22 Zugl.: Duisburg-Essen, Univ., Diss., 2008 Ablauforganisation stw Geschäftsprozess stw Informationstechnik stw Mobilkommunikation stw Unternehmen - Informationstechnik - Mobile Telekommunikation - Arbeitsorganisation Unternehmen - Informationstechnik - Mobile Telekommunikation - Prozessmanagement Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Arbeitsorganisation (DE-588)4002752-1 gnd rswk-swf Mobile Telekommunikation (DE-588)4341131-9 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Unternehmen (DE-588)4061963-1 s Informationstechnik (DE-588)4026926-7 s Mobile Telekommunikation (DE-588)4341131-9 s Prozessmanagement (DE-588)4353072-2 s DE-604 Arbeitsorganisation (DE-588)4002752-1 s Schriften zu Kooperations- und Mediensystemen 22 (DE-604)BV017272673 22 text/html http://deposit.dnb.de/cgi-bin/dokserv?id=3203313&prov=M&dok_var=1&dok_ext=htm Inhaltstext Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017097058&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Thurnher, Bettina 1980- Adoption and impact of mobile applications in the IT service domain results from a controlled usability experiment and a family of case studies Schriften zu Kooperations- und Mediensystemen Ablauforganisation stw Geschäftsprozess stw Informationstechnik stw Mobilkommunikation stw Unternehmen - Informationstechnik - Mobile Telekommunikation - Arbeitsorganisation Unternehmen - Informationstechnik - Mobile Telekommunikation - Prozessmanagement Prozessmanagement (DE-588)4353072-2 gnd Informationstechnik (DE-588)4026926-7 gnd Unternehmen (DE-588)4061963-1 gnd Arbeitsorganisation (DE-588)4002752-1 gnd Mobile Telekommunikation (DE-588)4341131-9 gnd |
| subject_GND | (DE-588)4353072-2 (DE-588)4026926-7 (DE-588)4061963-1 (DE-588)4002752-1 (DE-588)4341131-9 (DE-588)4113937-9 |
| title | Adoption and impact of mobile applications in the IT service domain results from a controlled usability experiment and a family of case studies |
| title_auth | Adoption and impact of mobile applications in the IT service domain results from a controlled usability experiment and a family of case studies |
| title_exact_search | Adoption and impact of mobile applications in the IT service domain results from a controlled usability experiment and a family of case studies |
| title_full | Adoption and impact of mobile applications in the IT service domain results from a controlled usability experiment and a family of case studies Bettina Thurnher |
| title_fullStr | Adoption and impact of mobile applications in the IT service domain results from a controlled usability experiment and a family of case studies Bettina Thurnher |
| title_full_unstemmed | Adoption and impact of mobile applications in the IT service domain results from a controlled usability experiment and a family of case studies Bettina Thurnher |
| title_short | Adoption and impact of mobile applications in the IT service domain |
| title_sort | adoption and impact of mobile applications in the it service domain results from a controlled usability experiment and a family of case studies |
| title_sub | results from a controlled usability experiment and a family of case studies |
| topic | Ablauforganisation stw Geschäftsprozess stw Informationstechnik stw Mobilkommunikation stw Unternehmen - Informationstechnik - Mobile Telekommunikation - Arbeitsorganisation Unternehmen - Informationstechnik - Mobile Telekommunikation - Prozessmanagement Prozessmanagement (DE-588)4353072-2 gnd Informationstechnik (DE-588)4026926-7 gnd Unternehmen (DE-588)4061963-1 gnd Arbeitsorganisation (DE-588)4002752-1 gnd Mobile Telekommunikation (DE-588)4341131-9 gnd |
| topic_facet | Ablauforganisation Geschäftsprozess Informationstechnik Mobilkommunikation Unternehmen - Informationstechnik - Mobile Telekommunikation - Arbeitsorganisation Unternehmen - Informationstechnik - Mobile Telekommunikation - Prozessmanagement Prozessmanagement Unternehmen Arbeitsorganisation Mobile Telekommunikation Hochschulschrift |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=3203313&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017097058&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV017272673 |
| work_keys_str_mv | AT thurnherbettina adoptionandimpactofmobileapplicationsintheitservicedomainresultsfromacontrolledusabilityexperimentandafamilyofcasestudies |