Handbook of hospitality operations and IT:
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam [u.a.]
Elsevier Butterworth-Heinemann
2008
|
| Ausgabe: | 1. ed. |
| Schriftenreihe: | [Elsevier handbooks of hospitality management series]
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | XVI, 432 S. graph. Darst. |
| ISBN: | 0750687533 9780750687539 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | HANDBOOK OF HOSPITALITY OPERATIONS AND IT EDITED BY PETER JONES
ASSOCIATE DEAN (INTERNATIONAL) AND ITCA CHAIR OF PRODUCTION AND
OPERATIONS MANAGEMENT FACULTY OF MANAGEMENT & LAW, UNIVERSITY OF SURREY,
GUIIDFORD, SURREY, UK AMSTERDAM * BOSTON * HEIDELBERG * LONDON * NEW
YORK * OXFORD PARIS * SAN DIEGO* SAN FRANCISCO * SINGAPORE * SYDNEY *
TOKYO FT .SFVTF.R BUTTERWORTH-HEINEMANN IS AN IMPRINT OF ELSEVIER
CONTENTS ACKNOWLEDGEMENTS VII CONTRIBUTORS IX PREFACE XV 1 OPERATIONS
MANAGEMENT: THEORETICAL UNDERPINNINGS 1 PETER JONES 2 HOSPITALITY
SYSTEMS 19 STEPHEN BALL 3 THE SERVICESCAPE 43 KARTHIK NAMASIVAYAM AND
INGRID Y. LIN 4 HOSPITALITY CUSTOMERS: THEIR ROLES IN SERVICE BLUEPRINTS
63 BONNIE FARBER CANZIANI 5 WAITING LINES AND SELF-SERVICE 91 CAROLYN U.
LAMBERT AND KATE WONJAE LEE 6 THE SERVICE ENCOUNTER 109 BEVERLEY SPARKS
AND KARIN WEBER 7 ELECTRONIC DISTRIBUTION 139 - PETER O CONNOR 8 ICT AND
HOSPITALITY OPERATIONS 167 PAUL A. WHITELAW 9 OUTSOURCING 185
PORNPISSANU PROMSIVAPALLOP 10 OPERATIONAL PERFORMANCE 209 ANDREW
LOCKWOOD 11 REVENUE MANAGEMENT 237 STOWE SHOEMAKER AND THOMAS GORIN
CONTENTS 12 MANAGING LABOUR PRODUCTIVITY 269 ROBERT CHRISTIE MILL 13
QUALITY MANAGEMENT 295 MOHAMED FAWZY AFIFY 14 INNOVATION MANAGEMENT 339
MICHAEL OTTENBACHER 15 CHAIN RESTAURANT MANAGEMENT 367 DENNIS REYNOLDS
AND ROBIN B. DIPIETRO 16 CRISIS MANAGEMENT 385 DOLFA. MOGENDORFF 17
ENVIRONMENTAL MANAGEMENT 401 DAVID KIRK INDEX 429
|
| any_adam_object | 1 |
| author2 | Jones, Peter 19XX- |
| author2_role | edt |
| author2_variant | p j pj |
| author_GND | (DE-588)13297813X |
| author_facet | Jones, Peter 19XX- |
| building | Verbundindex |
| bvnumber | BV035288045 |
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| callnumber-sort | TX 3911 13 M27 H236 N 42008 |
| callnumber-subject | TX - Home Economics |
| classification_rvk | QQ 946 QQ 950 |
| ctrlnum | (OCoLC)502912438 (DE-599)OBVAC07473019 |
| discipline | Wirtschaftswissenschaften |
| edition | 1. ed. |
| format | Book |
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| id | DE-604.BV035288045 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:30:30Z |
| institution | BVB |
| isbn | 0750687533 9780750687539 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017093159 |
| oclc_num | 502912438 |
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| owner | DE-M347 DE-824 DE-2070s |
| owner_facet | DE-M347 DE-824 DE-2070s |
| physical | XVI, 432 S. graph. Darst. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Elsevier Butterworth-Heinemann |
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| series2 | [Elsevier handbooks of hospitality management series] |
| spelling | Handbook of hospitality operations and IT ed. by Peter Jones 1. ed. Amsterdam [u.a.] Elsevier Butterworth-Heinemann 2008 XVI, 432 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier [Elsevier handbooks of hospitality management series] Literaturangaben Accueil (Tourisme) - Gestion - Cas, Études de Accueil (Tourisme) - Gestion - Guides, manuels, etc Réservations - Informatique - Cas, Études de Réservations - Informatique - Guides, manuels, etc Operations Management (DE-588)4549167-7 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Gastgewerbe (DE-588)4259231-8 gnd rswk-swf Gastgewerbe (DE-588)4259231-8 s Operations Management (DE-588)4549167-7 s Informationstechnik (DE-588)4026926-7 s DE-604 Jones, Peter 19XX- (DE-588)13297813X edt GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017093159&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Handbook of hospitality operations and IT Accueil (Tourisme) - Gestion - Cas, Études de Accueil (Tourisme) - Gestion - Guides, manuels, etc Réservations - Informatique - Cas, Études de Réservations - Informatique - Guides, manuels, etc Operations Management (DE-588)4549167-7 gnd Informationstechnik (DE-588)4026926-7 gnd Gastgewerbe (DE-588)4259231-8 gnd |
| subject_GND | (DE-588)4549167-7 (DE-588)4026926-7 (DE-588)4259231-8 |
| title | Handbook of hospitality operations and IT |
| title_auth | Handbook of hospitality operations and IT |
| title_exact_search | Handbook of hospitality operations and IT |
| title_full | Handbook of hospitality operations and IT ed. by Peter Jones |
| title_fullStr | Handbook of hospitality operations and IT ed. by Peter Jones |
| title_full_unstemmed | Handbook of hospitality operations and IT ed. by Peter Jones |
| title_short | Handbook of hospitality operations and IT |
| title_sort | handbook of hospitality operations and it |
| topic | Accueil (Tourisme) - Gestion - Cas, Études de Accueil (Tourisme) - Gestion - Guides, manuels, etc Réservations - Informatique - Cas, Études de Réservations - Informatique - Guides, manuels, etc Operations Management (DE-588)4549167-7 gnd Informationstechnik (DE-588)4026926-7 gnd Gastgewerbe (DE-588)4259231-8 gnd |
| topic_facet | Accueil (Tourisme) - Gestion - Cas, Études de Accueil (Tourisme) - Gestion - Guides, manuels, etc Réservations - Informatique - Cas, Études de Réservations - Informatique - Guides, manuels, etc Operations Management Informationstechnik Gastgewerbe |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017093159&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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