Business process management: practical guidelines to successful implementations
"This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM a...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam ; Boston ; Heidelberg [u.a.]
Butterworth-Heinemann
2008
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Zusammenfassung: | "This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture." - Publisher. |
| Beschreibung: | XXVII, 469 S. graph. Darst. |
| ISBN: | 0750686561 9780750686563 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804138535732641792 |
|---|---|
| adam_text | Contents
Contributors xi
Foreword xiv
Preface xviii
Introduction xx
Introduction to the second edition xxiii
Acknowledgements xxviii
Training Services xxix
Part I Frequently asked questions }
Chapter 1 How can lue demystify business process management? 3
Brief history of business process management 3
The next big thing (or how mystification begins) 4
BPM hype cycle 4
What is mystifying about BPM? 5
The iceberg syndrome 6
Exploring reality 7
Change management and performance measurement 8
Conclusion 8
Chapter 2 What is business process management? 9
Chapter 3 Why is it important to improve business processes before automating them? 12
So, what s the problem? 12
Why isn t this working? 13
Why do automated solutions fail to deliver expected benefits? 13
What have we learned from history? 14
Conclusion 15
Chapter 4 When should you do BPM - what are the main drivers and triggers? 16
vi Business Process Management
Chapter 5 Who should be involved in BPM? 20
Management of business processes 20
Use of external BPM experts 23
Chapter 6 Why are organizational strategy and process architecture important in BPM
implementation ? 25
Organization strategy 25
Process architecture 27
Chapter 7 How do you sell BPM technology to the organization ? 29
Who is buying BPM technology? 32
Who is selling BPM technology? 33
Chapter 8 What are the critical success factors in a BPM project? 35
Chapter 9 What are the critical implementation aspects for a BPM solution ? 39
Chapter 10 Why do you need a structured approach to implementing BPM? 41
Conclusion 45
Part II The framework 47
Chapter 11 Framework overview 49
The 7FE project framework 52
Organizational approach to BPM implementations 54
Framework phases 56
Project essentials 59
A process-centric organization 60
Chapter 12 Guidelines on how to use the frameivork 62
Why a one approach fits all philosophy does not work 62
How are BPM projects initiated? 63
Four scenarios in implementing BPM 67
How to determine which scenario is applicable 67
Skipping of a phase 69
Iterative approach 70
Chapter 13 Organization strategy phase 71
Why? 71
Why involve strategy in BPM? 72
Results 74
How? 74
Organization strategy outputs 83
Organization strategy phase risks 84
Chapter 14 Process architecture phase 85
Why? 86
What is process architecture? 87
Results 89
Contents
VII
How?
Realize value
Process architecture outputs
Process architecture phase risks
Chapter 15 Launch pad phase
Why?
Results
How?
Realize value
Launch pad phase outputs
Launch pad phase risks
Chapter 16 Understand phase
Why?
Results
How?
Realize value
Understand phase outputs
Understand phase risks
Chapter 17 Innovate phase
Why?
Results
How?
Realize value
Innovate phase outputs
Innovate phase risks
Chapter 18 People phase
Why?
Results
How?
Realize value
People phase outputs
People phase risks
Chapter 19 Develop phase
Why?
Results
How?
Realize value
Develop phase outputs
Development phase risks
Chapter 20
Implement phase
WTiy?
Results
How?
89
102
102
103
106
106
107
108
128
128
128
132
132
133
133
149
149
150
152
152
153
154
172
172
173
179
179
180
181
196
196
197
206*
200
202
203
215
215
216
217
217
218
219
viii Business Process Management
Realize value 226
Implement phase outputs 226
Implement phase risks 227
Chapter 21 Realize value phase 228
Why? 228
Results 230
How? 230
Critical success factors 240
Realize value phase outputs 240
Realize value phase risks 241
Chapter 22 Sustainable performance phase 242
Why? 243
Results 243
How? 243
Realize value 256
Sustainable performance phase outputs 256
Sustainable performance phase risks 257
Chapter 23 Essentials introduction 258
Chapter 24 Project management 260
Why? 260
Results 263
How? 263
Project management risks 280
Chapter 25 People change management 281
Step 1: Resistance to change 283
Step 2: Why change and leadership s role? 284
Step 3: Components of the change program 286
Step 4: Getting ready for change 290
Step 5: Required behavior 292
Step 6: How do you get there? 293
Chapter 26 Leadership 296
Why? 296
How? 297
What is leadership in the context of a BPM program/project? 297
Summary 307
Part III BPM and the organization 311
Chapter 27 BPM maturity
Introduction 313
Business process management maturity 314
Contents
IX
The BPMM model
Application of the BPMM model
Related work
Summary
317
327
328
329
Chapter 28 Embedding BPM within the organization
Why do we need a special BPM organization structure?
What are the results of embedding BPM into the organization?
Ownership of processes
Part TV: Appendices - tools and techniques
7FE Project Management Overview
Appendix A: Organization strategy phase
Checklist: Organization strategy phase
Self-assessment strategy
Appendix B: Process architecture phase
Checklist: Process architecture phase
Sample architecture
Appendix C: Launch pad phase
Checklist: Launch pad phase
Project team structure and roles
Business case template
Sample report structure
Project plan schedule
Appendix D: Understand phase
Checklist: Understand phase
Overview of process model levels
Understand workshop - initial workshop presentation
Modeling guidelines
Issues and opportunities register
Appendix E: Innovate phase
Checklist: Innovate phase
Innovate executive kick-off workshop
Steps of an Innovate workshop
Questions for an Innovate workshop
Innovate case study
Sample process gap analysis
Appendix F: People phase
Checklist: People phase
Appendix G: Develop phase
Checklist: Develop phase
Components of an automated solution
330
330
331
341
343
344
345
345
346
355
355
356
359
359
360
364
366
368
373
373
374
381
382
383
384
384
386
387
392
393
397
399
399
401
401
402
Business Process Management
Appendix H: Implement phase 409
Checklist: Implement phase 409
Training guidelines 410
Appendix I: Realize value phase 413
Checklist: Realize value phase 413
Benefits tracking matrix 415
Appendix]: Sustainable performance phase 416
Checklist: Sustainable performance phase 416
Appendix K: People change management essential 418
Drivers for cultural change 418
Appendix L: Embedding BPM in the organization 420
BPM interest group 420
BPM Forum 421
Outline for process modeling convention 423
Checklist for process modeling and management tool 425
Business process outsourcing (BPO) 431
Important BPM methodologies 433
Appendix M: Framework summary 444
Appendix N: 7FE Project Framework Quality Assurance Checklist 453
References and bibliography 461
Index 465
|
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| edition | 2. ed. |
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| publisher | Butterworth-Heinemann |
| record_format | marc |
| spelling | Jeston, John Verfasser aut Business process management practical guidelines to successful implementations John Jeston and Johan Nelis 2. ed. Amsterdam ; Boston ; Heidelberg [u.a.] Butterworth-Heinemann 2008 XXVII, 469 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier "This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture." - Publisher. Changement organisationnel Entreprises - Planification Fabrication - Contrôle Production - Planification Réingénierie organisationnelle Business planning Organizational change Reengineering (Management) Implementation (DE-588)4026661-8 gnd rswk-swf Organisationswandel (DE-588)4075693-2 gnd rswk-swf Unternehmensplanung (DE-588)4078609-2 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Organisationsentwicklung (DE-588)4126887-8 gnd rswk-swf Restrukturierung (DE-588)4335640-0 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Unternehmen (DE-588)4061963-1 s Organisation (DE-588)4043774-7 s DE-604 Unternehmensplanung (DE-588)4078609-2 s Organisationswandel (DE-588)4075693-2 s Restrukturierung (DE-588)4335640-0 s Management (DE-588)4037278-9 s Prozessmanagement (DE-588)4353072-2 s Organisationsentwicklung (DE-588)4126887-8 s Implementation (DE-588)4026661-8 s DE-188 Nelis, Johan Verfasser aut text/html http://www.gbv.de/dms/zbw/547544243.pdf lizenzfrei Inhaltsverzeichnis HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017060627&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Jeston, John Nelis, Johan Business process management practical guidelines to successful implementations Changement organisationnel Entreprises - Planification Fabrication - Contrôle Production - Planification Réingénierie organisationnelle Business planning Organizational change Reengineering (Management) Implementation (DE-588)4026661-8 gnd Organisationswandel (DE-588)4075693-2 gnd Unternehmensplanung (DE-588)4078609-2 gnd Management (DE-588)4037278-9 gnd Organisation (DE-588)4043774-7 gnd Unternehmen (DE-588)4061963-1 gnd Prozessmanagement (DE-588)4353072-2 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Restrukturierung (DE-588)4335640-0 gnd |
| subject_GND | (DE-588)4026661-8 (DE-588)4075693-2 (DE-588)4078609-2 (DE-588)4037278-9 (DE-588)4043774-7 (DE-588)4061963-1 (DE-588)4353072-2 (DE-588)4126887-8 (DE-588)4335640-0 (DE-588)4123623-3 |
| title | Business process management practical guidelines to successful implementations |
| title_auth | Business process management practical guidelines to successful implementations |
| title_exact_search | Business process management practical guidelines to successful implementations |
| title_full | Business process management practical guidelines to successful implementations John Jeston and Johan Nelis |
| title_fullStr | Business process management practical guidelines to successful implementations John Jeston and Johan Nelis |
| title_full_unstemmed | Business process management practical guidelines to successful implementations John Jeston and Johan Nelis |
| title_short | Business process management |
| title_sort | business process management practical guidelines to successful implementations |
| title_sub | practical guidelines to successful implementations |
| topic | Changement organisationnel Entreprises - Planification Fabrication - Contrôle Production - Planification Réingénierie organisationnelle Business planning Organizational change Reengineering (Management) Implementation (DE-588)4026661-8 gnd Organisationswandel (DE-588)4075693-2 gnd Unternehmensplanung (DE-588)4078609-2 gnd Management (DE-588)4037278-9 gnd Organisation (DE-588)4043774-7 gnd Unternehmen (DE-588)4061963-1 gnd Prozessmanagement (DE-588)4353072-2 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Restrukturierung (DE-588)4335640-0 gnd |
| topic_facet | Changement organisationnel Entreprises - Planification Fabrication - Contrôle Production - Planification Réingénierie organisationnelle Business planning Organizational change Reengineering (Management) Implementation Organisationswandel Unternehmensplanung Management Organisation Unternehmen Prozessmanagement Organisationsentwicklung Restrukturierung Lehrbuch |
| url | http://www.gbv.de/dms/zbw/547544243.pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017060627&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT jestonjohn businessprocessmanagementpracticalguidelinestosuccessfulimplementations AT nelisjohan businessprocessmanagementpracticalguidelinestosuccessfulimplementations |
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Inhaltsverzeichnis