Information systems outsourcing: enduring themes, global challenges, and process opportunities
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Berlin [u.a.]
Springer
2009
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVI, 593 S. graph. Darst. |
| ISBN: | 9783540888505 |
Internformat
MARC
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| 245 | 1 | 0 | |a Information systems outsourcing |b enduring themes, global challenges, and process opportunities |c Rudy Hirschheim ... eds. |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a Berlin [u.a.] |b Springer |c 2009 | |
| 300 | |a XVI, 593 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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| 650 | 7 | |a Outsourcing |2 stw | |
| 650 | 4 | |a Service-Rechenzentrum - Unternehmen - Electronic Commerce - Aufsatzsammlung | |
| 650 | 4 | |a Computer service industry | |
| 650 | 4 | |a Electronic data processing departments |x Contracting out | |
| 650 | 4 | |a Industrial equipment leases | |
| 650 | 4 | |a Industrial procurement | |
| 650 | 4 | |a Information resources management | |
| 650 | 4 | |a Market surveys | |
| 650 | 4 | |a Office equipment leases | |
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Datensatz im Suchindex
| _version_ | 1804138498975858688 |
|---|---|
| adam_text | Contents
Part I Overview
Outsourcing in a Global Economy: Traditional Information
Technology Outsourcing, Offshore Outsouricng, and
Business Process Outsourcing
....................................................................... 3
Rudy Hirschheim
and Jens Dibbern
Part II Traditional IT Outsourcing
1
Outsourcing Relationship Management
................................................ 25
Promoting Trust and Relationship Commitment through
Service Level Agreements in IT Outsourcing Relationship
................. 27
Jahyun Goo
Exploring the Role of Initial Trust, Initial Distrust, and
Trust through Knowledge Sharing in IT Outsourcing:
From a Service Receiver s Perspective
.................................................. 55
Jae-Nam Lee, Minh Q. Huynh, and
Rudy Hirschheim
2
Outsourcing Capability Management
.................................................... 75
Building and Integrating Core IT Capabilities in Alignment with
the Business: Lessons from the Commonwealth Bank
1997-2007..... 77
Peter Reynolds and Leslie Willcocks
Information Technology Workforce Skills: The Software
and IT Services Provider Perspective
.................................................... 105
Tim
Goles,
Stephen Hawk, and Kate M. Kaiser
3
Outsourcing Outcomes
............................................................................ 127
Is There an Information Technology Outsourcing Paradox ?
.......... 129
Anne
С
Rouse
y¡¡¡
Contents
A Story of IT Outsourcing from Early Experience to Maturity
......... 147
Julie Fisher,
Rudy Hirschheim,
and Robert Jacobs
Strategic Dependence on the IT Resource and Outsourcing:
A Test of the Strategic Control Model
................................................... 175
Detmar
Sträub,
Peter Weill, and Kathy S. Schwaig
The Effects of Outsourcing Announcements on
Market Values of Swiss Firms: An Event Study
................................... 201
Fabian S.
Willi
and Gerhard F. Knolmayer
4
Innovation Through Outsourcing
.......................................................... 215
Firm Strategic Profile and IT Outsourcing
........................................... 217
Benoit A. Aubert, Guillaume
Beaurivage, Anne-Marie Croteau,
and Suzanne Rivard
In Context Outsourcing: Between Solution
Making and Context Making
.................................................................. 241
Arjen
Wassenaar,
Rajesri Govindaraju, and
Björn
Kijl
Reaching Across Organizational Boundaries for New Ideas:
Innovation from IT Outsourcing Vendors
............................................. 255
Bandula Jayatilaka
Part III IT Offshoring
5
Offshoring Trends
.................................................................................... 279
Offshoring and Outsourcing in the PC Industry:
A Historical Perspective
.......................................................................... 281
Jason Dedrick and Kenneth L. Kraemer
The State of IS Research on Offshoring
................................................ 305
William R. King,
Reza
Torkzadeh, and T. Rachel Chung
6
Knowledge Sharing in Offshoring
.......................................................... 325
Transactive Memory and the Transfer of Knowledge
between Onsite and Offshore IT Outsourcing Teams
.......................... 327
Han Oshri, Julia
Kotlářsky,
and Paul van Fenema
Global Sourcing in a Developing Country Context:
Organizing IS Resources to Develop Local Knowledge
....................... 351
Michael Barrett and
Eivor Oborn
Contents
ix
7
Dynamics in Offshoring
.......................................................................... 373
Pulling Offshore and Staying Onshore: A Framework
for Analysis of Offshoring Dynamics
..................................................... 375
Erran Carmel,
Jason Dedrick, and Kenneth L. Kraemer
Turnover Intentions of Indian IS Professionals
.................................... 393
Mary
С
Lacity, Vidya V. Iyer, and
Prasad
S.
Rudramuniyaiah
Relocating Routines: The Role of Improvisation
in Offshore Implementation of Software Processes
.............................. 423
S. Krishna and Jayarama Holla
8
Determinants of Offshoring Success
...................................................... 441
A US Client s Learning from Outsourcing IT Work Offshore
........... 443
Joseph W. Rottman and Mary C. Lacity
The Impact of Cultural Differences in Offshore Outsourcing:
Case Study Results from German-Indian Application
Development Projects
.............................................................................. 471
Jessica K. Winkler, Jens Dibbern, and
Armin Heinzl
Determinants of Service Quality in Offshore
Software Development Outsourcing
...................................................... 497
Anandasivam Gopal and Balaji R.
Koka
Part IV Business Process Outsourcing
The Impact of Process Standardization on
Business Process Outsourcing Success
......................................................... 527
Kim Wuellenweber, Wolfgang Koenig, Daniel Beimborn,
and Tim Weitzel
Offshore Business Process Outsourcing to India:
Two Australian
SME
Case Studies
............................................................... 549
Kevan
Penter
and Graham Pervan
From Professional Dominance to Market Mechanisms:
Deinstitutionalization in the Organizational
Field of Health Care
...................................................................................... 563
Wendy L. Currie
Index
................................................................................................................ 591
|
| any_adam_object | 1 |
| author2 | Hirschheim, Rudy A. 1951- |
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| discipline | Allgemeines Wirtschaftswissenschaften |
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| spelling | Information systems outsourcing enduring themes, global challenges, and process opportunities Rudy Hirschheim ... eds. 3. ed. Berlin [u.a.] Springer 2009 XVI, 593 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Betriebliches Informationssystem stw EDV-Dienstleistung stw Informationsmanagement stw Offshoring stw Outsourcing stw Service-Rechenzentrum - Unternehmen - Electronic Commerce - Aufsatzsammlung Computer service industry Electronic data processing departments Contracting out Industrial equipment leases Industrial procurement Information resources management Market surveys Office equipment leases Electronic Commerce (DE-588)4592128-3 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Service-Rechenzentrum (DE-588)4510179-6 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Service-Rechenzentrum (DE-588)4510179-6 s Unternehmen (DE-588)4061963-1 s Electronic Commerce (DE-588)4592128-3 s DE-604 Hirschheim, Rudy A. 1951- (DE-588)123509963 edt Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017037233&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Information systems outsourcing enduring themes, global challenges, and process opportunities Betriebliches Informationssystem stw EDV-Dienstleistung stw Informationsmanagement stw Offshoring stw Outsourcing stw Service-Rechenzentrum - Unternehmen - Electronic Commerce - Aufsatzsammlung Computer service industry Electronic data processing departments Contracting out Industrial equipment leases Industrial procurement Information resources management Market surveys Office equipment leases Electronic Commerce (DE-588)4592128-3 gnd Unternehmen (DE-588)4061963-1 gnd Service-Rechenzentrum (DE-588)4510179-6 gnd |
| subject_GND | (DE-588)4592128-3 (DE-588)4061963-1 (DE-588)4510179-6 (DE-588)4143413-4 |
| title | Information systems outsourcing enduring themes, global challenges, and process opportunities |
| title_auth | Information systems outsourcing enduring themes, global challenges, and process opportunities |
| title_exact_search | Information systems outsourcing enduring themes, global challenges, and process opportunities |
| title_full | Information systems outsourcing enduring themes, global challenges, and process opportunities Rudy Hirschheim ... eds. |
| title_fullStr | Information systems outsourcing enduring themes, global challenges, and process opportunities Rudy Hirschheim ... eds. |
| title_full_unstemmed | Information systems outsourcing enduring themes, global challenges, and process opportunities Rudy Hirschheim ... eds. |
| title_short | Information systems outsourcing |
| title_sort | information systems outsourcing enduring themes global challenges and process opportunities |
| title_sub | enduring themes, global challenges, and process opportunities |
| topic | Betriebliches Informationssystem stw EDV-Dienstleistung stw Informationsmanagement stw Offshoring stw Outsourcing stw Service-Rechenzentrum - Unternehmen - Electronic Commerce - Aufsatzsammlung Computer service industry Electronic data processing departments Contracting out Industrial equipment leases Industrial procurement Information resources management Market surveys Office equipment leases Electronic Commerce (DE-588)4592128-3 gnd Unternehmen (DE-588)4061963-1 gnd Service-Rechenzentrum (DE-588)4510179-6 gnd |
| topic_facet | Betriebliches Informationssystem EDV-Dienstleistung Informationsmanagement Offshoring Outsourcing Service-Rechenzentrum - Unternehmen - Electronic Commerce - Aufsatzsammlung Computer service industry Electronic data processing departments Contracting out Industrial equipment leases Industrial procurement Information resources management Market surveys Office equipment leases Electronic Commerce Unternehmen Service-Rechenzentrum Aufsatzsammlung |
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