Quality management in libraries:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
New Delhi
Ess Ess Publ.
2008
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XV, 272 S. |
| ISBN: | 9788170005483 8170005485 |
Internformat
MARC
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| 300 | |a XV, 272 S. | ||
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| 650 | 4 | |a Academic libraries |z India |x Automation | |
| 650 | 4 | |a Academic libraries |z India |x Quality control | |
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| 650 | 4 | |a Total quality management |z India | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-017005929 | ||
Datensatz im Suchindex
| _version_ | 1804138451747995648 |
|---|---|
| adam_text | Contents
Preface
PART
1 :
Quality Management and
Its Contents for Libraries
1.
Understanding the Essentials of Total
Quality Management (TQM) in
Academic Settings
3
Introduction
3
Defining Total Quality Management (TQM)
3
Characteristics of TQM
4
Understanding total Quality
-
The
5
Ps
5
Need for TQM in Academic Libraries
5
Benefit of TQM for Academic Libraries
6
Barriers for TQM Implementation
8
Conclusion
8
References
8
2.
Essence of TQM for Library and
Information Services
10
Introduction
10
Total Quality Management
11
As of Quality In Libraries
13
CsofTQM
14
Cs of Customer Service
15
L
of TQM
16
M
of TQM
17
Ps of Total Quality In Libraries
17
Ps of TQM
17
ίχ
Quality Management in Libraries
3.
4.
5.
S
Keys of Kaizen and their Implications for Libraries
19
TsofTQM
19
Conclusion
23
References
24
Total Quality Management (Tqm) in Academic
Libraries
:
A Conceptual Framework
26
Introduction
26
Objectives, Principles and Elements of TQM
33
Conclusion
43
References
43
Suggested Readings
45
Managing Quality In University
Libraries For Sustainable Library Management
47
Introduction
47
Sustainable Development
48
Sustainable Librarianship
49
What is Quality
50
Library Service Quality Dimensions
51
Understanding Quality and Similar Earlier Terms
for Quality in University Libraries
54
Quality and Effectiveness
54
Efficiency, Effectiveness and Quality
55
Quality and Performance Measurement
55
Quality and Satisfaction
56
Quality in Higher Education
57
Measuring, Improving and Managing Quality
in University Libraries
58
Main Elements of TQM for Libraries
58
Implementing TQM
60
Conclusion
62
References
62
TQM for Library Services
64
Introduction
64
What is TQM
65
Contents
(χι)
TQM in Service Organisation
66
Library as Service Organisation
67
Need for Implementing TQM in Libraries
68
Poor Quality of Working Life
69
Resources
70
An Agenda for Implementing Tqm in Libraries
70
Conclusion
78
References
78
PART
2 :
Quality Audit and Quality
Oriented Strategies for Implementation
6.
Organisational Learning and TQM in Academic
Library Environment: A Case Study
83
Introduction
83
TQM and Cultural Dimension: Rewards and Recognition
88
TQM and Cultural Dimension
:
Work Culture
89
TQM and Cultural Dimension
:
Pride of Workmanship
92
TQM and Cultural Dimension
:
Education and Training
92
Leadership Styles: Staff Viewpoint
95
Conclusion
99
References
100
7.
Quality Audit and Action Plans for
Implementation TQM in University Libraries
102
Introduction
102
The Study
102
Testing of Hypotheses
103
8.
Applications of TQM in Libraries
:
Some Basic Issues
110
Concept of Total Quality Management (TQM)
110
TQM in Service Organisation 111
Library as Service Organisation
112
Poor Quality of Working Life
114
An Agenda for implementing TQM In Libraries
115
Conclusion
123
References
123
9.
10.
11.
Quality Management in libraries
PART
3 :
Marketing and other Strategies to
Survive in the New Information Environment
Strategies to Survive in the
New Information Society
129
What is Information Society (IS)
?
129
Information Management Skills
131
Survival in the Information
Agé
134
Concept of Global Village
135
Trends Towards Multimedia-based information Systems
135
Information Infrastructure
136
Conclusion
142
References
142
Library Automation in University Libraries
:
A Case Study of Some Selected Libraries
144
Introduction
144
Need and Importance of Library Automation
145
Library Automation
147
Scope of the Study
149
Objectives
149
Methods of Data Collection
[7]
15Û
Data Analysis
150
Initiation of Computerisation
152
Human Resources in Library Automation
162
Best of Automation
162
Corrective Measures
162
Conclusion
165
Reference
167
Information Resources Management in
Libraries
:
Exploration and Action Plans
169
Introduction
169
Rationale, Need and Importance
ofinformation
Resource Management
(ĽRM)
170
Conceptualisation of the Term Information
Resource Management
173
Contents
(xiii)
Methods
174
Techniques and Tools of
ШМ
175
Action Plans for Information Resources
Management in the University Libraries
180
Conclusion
182
References
183
12.
Internet Resources and Their Quality for Librariesl86
Introduction
186
Why Internet for Libraries
190
Internet Resources for Libraries
191
Applications of
Interriet
193
Internet in India
197
Conclusions
201
References
· 201
PART
4 :
Human Resources and their Management for
Qualitative Library and Information Services
13.
Human Resource Development for Library
and Information Professionals
205
Introduction
205
Concept of (Human Resource Development) HRD
206
Need of HRD for Library and Information Staff
206
HRD
:
An Agenda for Library and Information Staff
207
Conclusion
210
References
210
Further Redding
211
14.
Empowering Library Employees with
Knowledge, Skills, Dignity and Attitudes:
Some Experiences, Observations and
Realisations
212
Introduction
212
The Concept of Empowerment
213
Library Empowerment and Employee Empowerment
214
An Important Computer Application
Programm
for University Libraries
216
(χΐγ)
Quality Management in Libraries
15.
16.
17.
Refresher Course at A.s.c, G.n.d.u., Amritsar
219
Vikram Sarabhai Library Ahmedabad: A Role Model
221
Space Application Center Library Ahmedabad (Sac):
Its Role Model
223
Conclusion
225
Organisational Culture and Leadership
Styles in Libraries
:
A Study
226
Introduction
226
Objectives
227
Scope
228
Methodology
228
Results
229
Conclusions
239
References
240
Changed Roles and Responsibilities of
Library and Informational Professionals
242
Introduction
242
Changed Information Scenario
243
Unsettled Issues in Information Access
244
Slow Adaptation of Hi-tech Environment
247
Conclusion
249
References
249
HRD Agenda For Academic Libraries in the
Electronic Information Environment
251
Introduction
251
Need and Importance for Hrd Intervention
253
Change Management
254
Scope of the Study
255
Sample Size of the Staff in the University Libraries
256
Education and Training
261
Organisational Learning
263
Reengineering
264
Competencies
265
Quality Training
265
Contents (xv)
Internship
266
Data and Information 267
Learning Culture
269
Wholesome Development
269
Training
269
Conclusion
271
References
271
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| title | Quality management in libraries |
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| title_short | Quality management in libraries |
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