How to say the right thing every time: communicating well with students, staff, parents and the public
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Thousand Oaks, Calif.
Corwin Press
2009
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p. 241-251) and index |
| Beschreibung: | XV, 255 S. Ill. 24 cm |
| ISBN: | 9781412964074 9781412964081 |
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| 650 | 4 | |a Oral communication |v Handbooks, manuals, etc | |
| 650 | 4 | |a Interaction analysis in education |v Handbooks, manuals, etc | |
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Datensatz im Suchindex
| _version_ | 1804138364717236224 |
|---|---|
| adam_text | Titel: How to say the right thing every time
Autor: Ramsey, Robert D
Jahr: 2009
Contents
Preface xii
Acknowledgments xiv
About the Author xv
Chapter 1: The Twenty Biggest Communication Mistakes
School Leaders Make and How to Avoid Them 1
The Top Twenty Reasons Educators
Fail to Communicate 2
The Jargon Trap 8
Euphemisms Feel Good, But
Don t Send a Clear Message 10
Too Much Political Correctness
Can Send Wimpy Messages 12
How Straight Talk Can Make You
a Better School Leader 14
When the Right Thing to Say
Is Nothing 16
More Must-Do Tips for Always
Saying the Right Thing 17
Chapter 2: How to Say the Right Thing to Students 21
Ten Guidelines for Communicating
With Students 22
Straight Talk Is the Language
of Choice With Kids 23
How to Talk to Young Children
on Their Level 24
How to Talk to Today s Teenagers 27
Differences in Talking to Boys and Girls 30
Another Dozen Do s and Don ts for Saying
the Right Thing to Kids of All Ages 32
How to Give Clear Directions and
Instructions Every Time
Socrates Had It Right: How to Ask
Effective Questions
How to Give Students Pep Talks
That Really Work
How to Give Authentic Praise
How to Help Kids Talk Themselves
Into Success
Rhetoric-Free Reprimands
Dealing With Touchy Topics
(Alcohol, Drugs, Sex, Eating Disorders,
and Other At-Risk Behaviors)
How to Talk to Kids About Death
and Dying
How to Talk to Tough Kids
(Including Gang Members)
How to Talk to Kids About School
Violence
How to Talk to Kids About
National Tragedies
Chapter 3: How to Say the Right Thing to Parents
What to Say to Put Parents at Ease
Success Secrets for Communicating
Must-Know Information
Straight Talk at Parent-Teacher
Conferences
How to Explain Grades and Test Scores
How to Share Good News With Parents
How to Break Bad News
(Failure, Retention, IDisciplinary Action,
Athletic Ineligibility)
Don t Beat Around the Bush
About Bad Behavior
How to Talk to Parents About Student
Secrets, Surprises, and Other Sensitive
Subjects (Dependency, Pregnancy,
Homosexuality)
33
36
38
40
42
45
48
53
56
58
59
61
62
64
67
69
73
75
77
82
What to Say to Angry, Out-of-Control
Parents and Other Adults 83
More Pointers for Saying the Right Thing
to Parents 88
Chapter 4: How to Say the Right Thing to Peers
and Colleagues 91
Successful Job Interviews:
How to Ask the Right Questions
and Give the Right Answers 93
How to Ask for and Offer Help
to Peers and Colleagues 98
How to Give Advice 100
The Language of Coaching and
Mentoring 102
How to Argue and Win 105
The Proper Art of Bitching:
How to Complain About the System
and the People in It 108
How to Criticize a Colleague
Without Losing a Friend 110
What to Say and Not Say When Giving
References and Recommendations 113
What to Say and How to Say It
in Performance Reviews 116
How to Pay Tribute to a Colleague 121
How to Say the Right Thing
to the Central Office 123
How to Say the Right Thing
to the School Board 127
Chapter 5: How to Say the Right Thing
to the General Public and the Media 131
Smooth Schmoozing:
How to Make Small Talk 132
How to Sway Opinion and
Persuade Nonbelievers 137
How to Handle Complaints
From the Public 141
How to Make the Most of Good News 147
Truth in Taxation 148
How to Ask for Money 151
Houston, We Have a Problem :
What to Say When Trouble Strikes 154
How to Apologize and Admit Mistakes
to the Public 156
Spin Doctoring for Amateurs 158
Dealing With the Media: What to Say
to Reporters 159
Do s and Don ts of Public Speaking
for School Leaders 161
Chapter 6: How to Say the Right Thing
in Special Situations 165
Secrets of Successful Ceremonial
Greetings 166
How to Give and Receive Compliments 168
How to Show Appreciation and
Say Thank You 170
How to Say No and Make It Stick 171
Tips on Testifying 173
Advice for Leading Prayers,
Giving Invocations, and
Pronouncing Benedictions 175
What to Say to Someone Who Is
Not Going to Get Well 176
How to Express Sympathy 179
How to Give a Eulogy 184
Chapter 7: How to Say the Right Thing in Writing 187
Writing Is Different—Or Is It? 188
A No-Nonsense Writing Clinic for
School Leaders 190
Interoffice Memos: The Good, the Bad,
and the Ugly 193
Cyber Straight Talk: Making the Most
of Electronic Messages 195
Real-World Report Writing 199
How to Say the Right Thing
in Business Letters 203
Correct Forms of Address for Letters
to Special Public Figures 206
How to Write Straight-to-the-Point
Press Releases and News Items 207
Chapter 8: How to Say the Right Thing
With Gestures and Body Language 211
How the Silent Language
Speaks Volumes 212
Avoid Sending Mixed Messages 214
Understanding the Vocabulary
of Body Language 215
Using the Power of Gestures 219
Stay Out of Trouble:
Avoid the Pitfalls of Different
Meanings for Different Groups 220
Smile, You Really Are on
Candid Camera 222
Chapter 9: How to Target Communication
to All Stakeholders 223
Tale of the Tail: Customizing
Communication 224
Old Stand-Bys Aren t Good Enough 225
New Tools for Saying the Right Thing
to Everyone 226
One Strategy That Works With All
Stakeholders 228
A Seven-Step Code for Saying
the Right Thing 230
More Ready-to-Use Tips for Targeting
Messages to Specific Audiences 232
How to Be a Communications Hero 237
A Final Word 239
Resources 241
Resource A
101 Ways to Be a Better Communicator
Starting Tomorrow Morning 241
Resource B
What Others Say About Communication:
Quips, Quotes, and Anecdotes 247
Resource C
References 250
Index 252
|
| adam_txt |
Titel: How to say the right thing every time
Autor: Ramsey, Robert D
Jahr: 2009
Contents
Preface xii
Acknowledgments xiv
About the Author xv
Chapter 1: The Twenty Biggest Communication Mistakes
School Leaders Make and How to Avoid Them 1
The Top Twenty Reasons Educators
Fail to Communicate 2
The Jargon Trap 8
Euphemisms Feel Good, But
Don't Send a Clear Message 10
Too Much Political Correctness
Can Send Wimpy Messages 12
How Straight Talk Can Make You
a Better School Leader 14
When the Right Thing to Say
Is "Nothing" 16
More "Must-Do" Tips for Always
Saying the Right Thing 17
Chapter 2: How to Say the Right Thing to Students 21
Ten Guidelines for Communicating
With Students 22
Straight Talk Is the Language
of Choice With Kids 23
How to Talk to Young Children
on Their Level 24
How to Talk to Today's Teenagers 27
Differences in Talking to Boys and Girls 30
Another Dozen Do's and Don'ts for Saying
the Right Thing to Kids of All Ages 32
How to Give Clear Directions and
Instructions Every Time
Socrates Had It Right: How to Ask
Effective Questions
How to Give Students "Pep Talks"
That Really Work
How to Give Authentic Praise
How to Help Kids Talk Themselves
Into Success
Rhetoric-Free Reprimands
Dealing With Touchy Topics
(Alcohol, Drugs, Sex, Eating Disorders,
and Other At-Risk Behaviors)
How to Talk to Kids About Death
and Dying
How to Talk to Tough Kids
(Including Gang Members)
How to Talk to Kids About School
Violence
How to Talk to Kids About
National Tragedies
Chapter 3: How to Say the Right Thing to Parents
What to Say to Put Parents at Ease
Success Secrets for Communicating
"Must-Know" Information
Straight Talk at Parent-Teacher
Conferences
How to Explain Grades and Test Scores
How to Share Good News With Parents
How to Break Bad News
(Failure, Retention, IDisciplinary Action,
Athletic Ineligibility)
Don't Beat Around the Bush
About Bad Behavior
How to Talk to Parents About Student
Secrets, Surprises, and Other Sensitive
Subjects (Dependency, Pregnancy,
Homosexuality)
33
36
38
40
42
45
48
53
56
58
59
61
62
64
67
69
73
75
77
82
What to Say to Angry, Out-of-Control
Parents and Other Adults 83
More Pointers for Saying the Right Thing
to Parents 88
Chapter 4: How to Say the Right Thing to Peers
and Colleagues 91
Successful Job Interviews:
How to Ask the Right Questions
and Give the Right Answers 93
How to Ask for and Offer Help
to Peers and Colleagues 98
How to Give Advice 100
The Language of Coaching and
Mentoring 102
How to Argue and Win 105
The Proper Art of Bitching:
How to Complain About the System
and the People in It 108
How to Criticize a Colleague
Without Losing a Friend 110
What to Say and Not Say When Giving
References and Recommendations 113
What to Say and How to Say It
in Performance Reviews 116
How to Pay Tribute to a Colleague 121
How to Say the Right Thing
to the Central Office 123
How to Say the Right Thing
to the School Board 127
Chapter 5: How to Say the Right Thing
to the General Public and the Media 131
Smooth Schmoozing:
How to Make Small Talk 132
How to Sway Opinion and
Persuade Nonbelievers 137
How to Handle Complaints
From the Public 141
How to Make the Most of Good News 147
Truth in Taxation 148
How to Ask for Money 151
"Houston, We Have a Problem":
What to Say When Trouble Strikes 154
How to Apologize and Admit Mistakes
to the Public 156
Spin Doctoring for Amateurs 158
Dealing With the Media: What to Say
to Reporters 159
Do's and Don'ts of Public Speaking
for School Leaders 161
Chapter 6: How to Say the Right Thing
in Special Situations 165
Secrets of Successful Ceremonial
Greetings 166
How to Give and Receive Compliments 168
How to Show Appreciation and
Say "Thank You" 170
How to Say "No" and Make It Stick 171
Tips on Testifying 173
Advice for Leading Prayers,
Giving Invocations, and
Pronouncing Benedictions 175
What to Say to Someone Who Is
Not Going to Get Well 176
How to Express Sympathy 179
How to Give a Eulogy 184
Chapter 7: How to Say the Right Thing in Writing 187
Writing Is Different—Or Is It? 188
A No-Nonsense Writing Clinic for
School Leaders 190
Interoffice Memos: The Good, the Bad,
and the Ugly 193
Cyber Straight Talk: Making the Most
of Electronic Messages 195
Real-World Report Writing 199
How to Say the Right Thing
in Business Letters 203
Correct Forms of Address for Letters
to Special Public Figures 206
How to Write Straight-to-the-Point
Press Releases and News Items 207
Chapter 8: How to Say the Right Thing
With Gestures and Body Language 211
How the "Silent Language"
Speaks Volumes 212
Avoid Sending Mixed Messages 214
Understanding the Vocabulary
of Body Language 215
Using the Power of Gestures 219
Stay Out of Trouble:
Avoid the Pitfalls of Different
Meanings for Different Groups 220
Smile, You Really Are on
Candid Camera 222
Chapter 9: How to Target Communication
to All Stakeholders 223
Tale of the Tail: Customizing
Communication 224
Old Stand-Bys Aren't Good Enough 225
New Tools for Saying the Right Thing
to Everyone 226
One Strategy That Works With All
Stakeholders 228
A Seven-Step Code for Saying
the Right Thing 230
More Ready-to-Use Tips for Targeting
Messages to Specific Audiences 232
How to Be a Communications Hero 237
A Final Word 239
Resources 241
Resource A
101 Ways to Be a Better Communicator
Starting Tomorrow Morning 241
Resource B
What Others Say About Communication:
Quips, Quotes, and Anecdotes 247
Resource C
References 250
Index 252 |
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| illustrated | Illustrated |
| index_date | 2024-07-02T23:00:38Z |
| indexdate | 2024-07-09T21:27:01Z |
| institution | BVB |
| isbn | 9781412964074 9781412964081 |
| language | English |
| lccn | 2008004874 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016994629 |
| oclc_num | 192045554 |
| open_access_boolean | |
| owner | DE-29 |
| owner_facet | DE-29 |
| physical | XV, 255 S. Ill. 24 cm |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | Corwin Press |
| record_format | marc |
| spelling | Ramsey, Robert D. Verfasser aut How to say the right thing every time communicating well with students, staff, parents and the public Robert D. Ramsey 2. ed. Thousand Oaks, Calif. Corwin Press 2009 XV, 255 S. Ill. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 241-251) and index Communication in education Handbooks, manuals, etc Oral communication Handbooks, manuals, etc Interaction analysis in education Handbooks, manuals, etc School administrators Handbooks, manuals, etc Lehrer (DE-588)4035088-5 gnd rswk-swf Kommunikationsverhalten (DE-588)4164814-6 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Schulleiter (DE-588)4127948-7 gnd rswk-swf 1\p (DE-588)4048476-2 Ratgeber gnd-content Schulleiter (DE-588)4127948-7 s Kommunikationsverhalten (DE-588)4164814-6 s DE-604 Kommunikation (DE-588)4031883-7 s 2\p DE-604 Lehrer (DE-588)4035088-5 s 3\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016994629&sequence=000007&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Ramsey, Robert D. How to say the right thing every time communicating well with students, staff, parents and the public Communication in education Handbooks, manuals, etc Oral communication Handbooks, manuals, etc Interaction analysis in education Handbooks, manuals, etc School administrators Handbooks, manuals, etc Lehrer (DE-588)4035088-5 gnd Kommunikationsverhalten (DE-588)4164814-6 gnd Kommunikation (DE-588)4031883-7 gnd Schulleiter (DE-588)4127948-7 gnd |
| subject_GND | (DE-588)4035088-5 (DE-588)4164814-6 (DE-588)4031883-7 (DE-588)4127948-7 (DE-588)4048476-2 |
| title | How to say the right thing every time communicating well with students, staff, parents and the public |
| title_auth | How to say the right thing every time communicating well with students, staff, parents and the public |
| title_exact_search | How to say the right thing every time communicating well with students, staff, parents and the public |
| title_exact_search_txtP | How to say the right thing every time communicating well with students, staff, parents and the public |
| title_full | How to say the right thing every time communicating well with students, staff, parents and the public Robert D. Ramsey |
| title_fullStr | How to say the right thing every time communicating well with students, staff, parents and the public Robert D. Ramsey |
| title_full_unstemmed | How to say the right thing every time communicating well with students, staff, parents and the public Robert D. Ramsey |
| title_short | How to say the right thing every time |
| title_sort | how to say the right thing every time communicating well with students staff parents and the public |
| title_sub | communicating well with students, staff, parents and the public |
| topic | Communication in education Handbooks, manuals, etc Oral communication Handbooks, manuals, etc Interaction analysis in education Handbooks, manuals, etc School administrators Handbooks, manuals, etc Lehrer (DE-588)4035088-5 gnd Kommunikationsverhalten (DE-588)4164814-6 gnd Kommunikation (DE-588)4031883-7 gnd Schulleiter (DE-588)4127948-7 gnd |
| topic_facet | Communication in education Handbooks, manuals, etc Oral communication Handbooks, manuals, etc Interaction analysis in education Handbooks, manuals, etc School administrators Handbooks, manuals, etc Lehrer Kommunikationsverhalten Kommunikation Schulleiter Ratgeber |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016994629&sequence=000007&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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