(2006). Successful service operations management (2. edition, international student edition.). Thomson South-Western.
Chicago-Zitierstil (17. Ausg.)Successful Service Operations Management. 2. edition, international student edition. Mason, Ohio [u.a.]: Thomson South-Western, 2006.
MLA-Zitierstil (9. Ausg.)Successful Service Operations Management. 2. edition, international student edition. Thomson South-Western, 2006.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.