(2006). Successful service operations management (2. edition, international student edition.). Thomson South-Western.
Chicago Style (17th ed.) CitationSuccessful Service Operations Management. 2. edition, international student edition. Mason, Ohio [u.a.]: Thomson South-Western, 2006.
MLA (9th ed.) CitationSuccessful Service Operations Management. 2. edition, international student edition. Thomson South-Western, 2006.
Warning: These citations may not always be 100% accurate.