Online dispute resolution for business: B2B, e-commerce, consumer, employment, insurance, and other commercial conflicts

In this original and highly useful resource, Colin Rule-- a pioneer in the field of online dispute resolution (ODR)-- shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Onl...

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Bibliographic Details
Main Author: Rule, Colin (Author)
Format: Book
Language:English
Published: San Francisco Jossey-Bass 2002
Edition:1st ed.
Subjects:
Online Access:Contributor biographical information
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Table of contents
Summary:In this original and highly useful resource, Colin Rule-- a pioneer in the field of online dispute resolution (ODR)-- shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.
Item Description:Includes bibliographical references (p. 311-318) and index
Physical Description:IX, 326 S. 24 cm
ISBN:0787957313
9780787957315

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Interlibrary loan Place Request Caution: Not in THWS collection!