Rule, C. (2002). Online dispute resolution for business: B2B, e-commerce, consumer, employment, insurance, and other commercial conflicts. Jossey-Bass.
Chicago-Zitierstil (17. Ausg.)Rule, Colin. Online Dispute Resolution for Business: B2B, E-commerce, Consumer, Employment, Insurance, and Other Commercial Conflicts. San Francisco: Jossey-Bass, 2002.
MLA-Zitierstil (9. Ausg.)Rule, Colin. Online Dispute Resolution for Business: B2B, E-commerce, Consumer, Employment, Insurance, and Other Commercial Conflicts. Jossey-Bass, 2002.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.