Confirmative evaluation: practical strategies for valuing continuous improvement
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco, CA
Pfeiffer
2004
|
| Schriftenreihe: | Instructional technology & training series
An essential knowledge resource : Essential resources for training and HR professionals |
| Schlagworte: | |
| Online-Zugang: | Contributor biographical information Table of contents Publisher description Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p. 211-219) and index |
| Beschreibung: | XXVI, 234 S. Ill., graph. Darst. 25 cm |
| ISBN: | 0787965006 |
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTENTS
List of Figures, Tables, and Performance Support Tools xv
Acknowledgments xvii
Introduction: Getting the Most from This Resource xix
PART 1
The Challenge
Chapter 1: Full-Scope Evaluation: Raising the Bar 3
Evaluation: The Füll Scope 5
Comparing the Four Types of Evaluation 11
Evaluation: Full-Scope Model 15
Challenges to Full-Scope Evaluation 17
xii Contents
Chapter 2: Confirmative Evaluation:
A Model Guides the Way 21
Confirmative Evaluation Model 22
Challenges to Implementing Confirmative Evaluation 29
Why Bother? 33
PART 2
Meeting the Challenge
Chapter 3: Preplan:
Assess Training Program Evaluability 41
When to Plan Confirmative Evaluation 43
How to Plan a Confirmative Evaluation 45
Assess Evaluability 48
Challenges to Evaluability Assessment 68
Chapter 4: Plan: The Plan s the Thing 73
What s in a Confirmative Evaluation Plan? 75
Review, Validate, and Approve the Plan 101
Chapter 5: Do: For Goodness Sake 107
Jump-Start Data Collection 108
Focus Data Collection 112
Collect the Data 116
Train the Data Collectors 127
Contents xiii
Store the Data 127
Manage the Data-Collection Process 128
Chapter 6: Analyze: Everything Old Is New Again 133
Get Ready, Get Set 134
Prepare the Confirmative Evaluation Data 135
Now Analyze 137
Interpret Confirmative Evaluation Results 143
Make Results-Based Recommendations 146
Report Confirmative Evaluation Results 147
Chapter 7: Improve: Now What? 157
Focus on Utilization 158
Assume the Role 162
Accept the Challenge 163
Alignment: The Last Word 168
PART 3
Lessons from Oz
Chapter 8: Case Study:
Lions and Tigers and Bears, Oh My! 175
The Case Study 176
Meta Evaluation 186
Final Thoughts 188
xly Contents
Chapter 9: Conclusion: We re Not in Oz Anymore 191
Issues That Challenge Confirmative Evaluators 192
Evaluation as an Emerging Discipline 197
Improving the Process 198
Put Yourself in the Picture 199
Glossary 203
References 211
Index 221
About the Authors 227
About the Series Editors 229
About the Advisory Board Members 233
LIST OF FIGURES, TABLES,
AND PERFORMANCE SUPPORT TOOLS
Figures
1.1 Dessinger-Moseley Full-Scope Evaluation Model 16
2.1 Moseley-Dessinger Confirmative Evaluation Model 23
2.2 Ins and Outsof Confirmative Evaluation 27
4.1 Seven Steps to Successful Evaluation 81
9.1 Sample Qualities ofa Stellar Confirmative Evaluator 200
Tables
1.1 Meta Evaluation: Type, Timing, and Purpose 10
1.2 Evaluation Types: Timing, Purpose, and Customers 11
3.1 Proactive or Reactive Planning for Confirmative Evaluation? 43
4.1 Overviewof Evaluation Approaches 83
4.2 Types of Data for Judging Confirmative Evaluation Outcomes 89
4.3 Data-Collection Techniques, Tools, and Technology 94
6.1 Options for Analyzing Quantitative Data 138
7.1 Decisions, Decisions, Decisions 160
8.1 Summary of Docent Training Program Confirmative Evaluation 185
XV
xvi List of Figures, Tables, and Performance Support Tools
8.2 Strengths and Limitations of Docent Training Program
Confirmative Evaluation 187
Performance Support Tools (PSTs)
1.1 When to Conduct a Confirmative Evaluation 13
3.1 Confirmative Evaluation Planning Process Flowchart 47
3.2 Confirmative Evaluation Evaluability Assessment Form
for Training Programs 50
3.3 Steps in Negotiating Stakeholder Information Needs 59
3.4 Good-Better-Best Dialogue 61
3.5 From Needs to Outcomes to Questions 67
4.1 Getting Started on a Confirmative Evaluation Plan 76
4.2 Confirmative Evaluation Plan Outline 79
5.1 Matrix to Focus and Plan Data Collection 113
5.2 Form for Recording Information During Extant Data Analysis 119
5.3 Checklist for Evaluating the Effectiveness of a Survey
or Questionnaire 124
6.1 Checklist for Interpreting Confirmative Evaluation Results 145
6.2 Outline for a Formal Confirmative Evaluation Final Report 149
7.1 Testing Alignment to Build a Foundation for
Continuous Improvement 170
9.1 Self-Assessment: Qualmes ofa Stellar Confirmative Evaluator 201
|
| adam_txt |
CONTENTS
List of Figures, Tables, and Performance Support Tools xv
Acknowledgments xvii
Introduction: Getting the Most from This Resource xix
PART 1
The Challenge
Chapter 1: Full-Scope Evaluation: Raising the Bar 3
Evaluation: The Füll Scope 5
Comparing the Four Types of Evaluation 11
Evaluation: Full-Scope Model 15
Challenges to Full-Scope Evaluation 17
xii Contents
Chapter 2: Confirmative Evaluation:
A Model Guides the Way 21
Confirmative Evaluation Model 22
Challenges to Implementing Confirmative Evaluation 29
Why Bother? 33
PART 2
Meeting the Challenge
Chapter 3: Preplan:
Assess Training Program Evaluability 41
When to Plan Confirmative Evaluation 43
How to Plan a Confirmative Evaluation 45
Assess Evaluability 48
Challenges to Evaluability Assessment 68
Chapter 4: Plan: The Plan's the Thing 73
What's in a Confirmative Evaluation Plan? 75
Review, Validate, and Approve the Plan 101
Chapter 5: Do: For Goodness' Sake 107
Jump-Start Data Collection 108
Focus Data Collection 112
Collect the Data 116
Train the Data Collectors 127
Contents xiii
Store the Data 127
Manage the Data-Collection Process 128
Chapter 6: Analyze: Everything Old Is New Again 133
Get Ready, Get Set 134
Prepare the Confirmative Evaluation Data 135
Now Analyze 137
Interpret Confirmative Evaluation Results 143
Make Results-Based Recommendations 146
Report Confirmative Evaluation Results 147
Chapter 7: Improve: Now What? 157
Focus on Utilization 158
Assume the Role 162
Accept the Challenge 163
Alignment: The Last Word 168
PART 3
Lessons from Oz
Chapter 8: Case Study:
Lions and Tigers and Bears, Oh My! 175
The Case Study 176
Meta Evaluation 186
Final Thoughts 188
xly Contents
Chapter 9: Conclusion: We're Not in Oz Anymore 191
Issues That Challenge Confirmative Evaluators 192
Evaluation as an Emerging Discipline 197
Improving the Process 198
Put Yourself in the Picture 199
Glossary 203
References 211
Index 221
About the Authors 227
About the Series Editors 229
About the Advisory Board Members 233
LIST OF FIGURES, TABLES,
AND PERFORMANCE SUPPORT TOOLS
Figures
1.1 Dessinger-Moseley Full-Scope Evaluation Model 16
2.1 Moseley-Dessinger Confirmative Evaluation Model 23
2.2 Ins and Outsof Confirmative Evaluation 27
4.1 Seven Steps to Successful Evaluation 81
9.1 Sample Qualities ofa Stellar Confirmative Evaluator 200
Tables
1.1 Meta Evaluation: Type, Timing, and Purpose 10
1.2 Evaluation Types: Timing, Purpose, and Customers 11
3.1 Proactive or Reactive Planning for Confirmative Evaluation? 43
4.1 Overviewof Evaluation Approaches 83
4.2 Types of Data for Judging Confirmative Evaluation Outcomes 89
4.3 Data-Collection Techniques, Tools, and Technology 94
6.1 Options for Analyzing Quantitative Data 138
7.1 Decisions, Decisions, Decisions 160
8.1 Summary of Docent Training Program Confirmative Evaluation 185
XV
xvi List of Figures, Tables, and Performance Support Tools
8.2 Strengths and Limitations of Docent Training Program
Confirmative Evaluation 187
Performance Support Tools (PSTs)
1.1 When to Conduct a Confirmative Evaluation 13
3.1 Confirmative Evaluation Planning Process Flowchart 47
3.2 Confirmative Evaluation Evaluability Assessment Form
for Training Programs 50
3.3 Steps in Negotiating Stakeholder Information Needs 59
3.4 Good-Better-Best Dialogue 61
3.5 From Needs to Outcomes to Questions 67
4.1 Getting Started on a Confirmative Evaluation Plan 76
4.2 Confirmative Evaluation Plan Outline 79
5.1 Matrix to Focus and Plan Data Collection 113
5.2 Form for Recording Information During Extant Data Analysis 119
5.3 Checklist for Evaluating the Effectiveness of a Survey
or Questionnaire 124
6.1 Checklist for Interpreting Confirmative Evaluation Results 145
6.2 Outline for a Formal Confirmative Evaluation Final Report 149
7.1 Testing Alignment to Build a Foundation for
Continuous Improvement 170
9.1 Self-Assessment: Qualmes ofa Stellar Confirmative Evaluator 201 |
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| spelling | Dessinger, Joan Conway Verfasser aut Confirmative evaluation practical strategies for valuing continuous improvement Joan Conway Dessinger ; James L. Moseley San Francisco, CA Pfeiffer 2004 XXVI, 234 S. Ill., graph. Darst. 25 cm txt rdacontent n rdamedia nc rdacarrier Instructional technology & training series An essential knowledge resource : Essential resources for training and HR professionals Includes bibliographical references (p. 211-219) and index Effecten gtt Evaluatie gtt Personeelsopleiding gtt aEmployees xTraining of xEvaluation Evaluation (DE-588)4071034-8 gnd rswk-swf Betriebliche Fortbildung (DE-588)4069377-6 gnd rswk-swf Betriebliche Fortbildung (DE-588)4069377-6 s Evaluation (DE-588)4071034-8 s DE-604 Moseley, James L. Sonstige oth http://www.loc.gov/catdir/bios/wiley044/2003018776.html Contributor biographical information http://www.loc.gov/catdir/toc/ecip048/2003018776.html Table of contents http://www.loc.gov/catdir/description/wiley037/2003018776.html Publisher description HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016730053&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Confirmative evaluation practical strategies for valuing continuous improvement |
| title_auth | Confirmative evaluation practical strategies for valuing continuous improvement |
| title_exact_search | Confirmative evaluation practical strategies for valuing continuous improvement |
| title_exact_search_txtP | Confirmative evaluation practical strategies for valuing continuous improvement |
| title_full | Confirmative evaluation practical strategies for valuing continuous improvement Joan Conway Dessinger ; James L. Moseley |
| title_fullStr | Confirmative evaluation practical strategies for valuing continuous improvement Joan Conway Dessinger ; James L. Moseley |
| title_full_unstemmed | Confirmative evaluation practical strategies for valuing continuous improvement Joan Conway Dessinger ; James L. Moseley |
| title_short | Confirmative evaluation |
| title_sort | confirmative evaluation practical strategies for valuing continuous improvement |
| title_sub | practical strategies for valuing continuous improvement |
| topic | Effecten gtt Evaluatie gtt Personeelsopleiding gtt aEmployees xTraining of xEvaluation Evaluation (DE-588)4071034-8 gnd Betriebliche Fortbildung (DE-588)4069377-6 gnd |
| topic_facet | Effecten Evaluatie Personeelsopleiding aEmployees xTraining of xEvaluation Evaluation Betriebliche Fortbildung |
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