Factors affecting customers' decisions to buy new retail banking services: their implications on the new service development process ; empirical study on the Egyptian market
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Frankfurt, M. [u.a.]
Lang
2008
|
| Schriftenreihe: | Schriften zur Unternehmensplanung
Bd. 79 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Beschreibung: | XXI, 224 S. graph. Darst. |
| ISBN: | 9783631577837 |
Internformat
MARC
| LEADER | 00000nam a2200000 cb4500 | ||
|---|---|---|---|
| 001 | BV035053994 | ||
| 003 | DE-604 | ||
| 005 | 20081117 | ||
| 007 | t | ||
| 008 | 080916s2008 gw d||| m||| 00||| eng d | ||
| 015 | |a 08,N13,0711 |2 dnb | ||
| 015 | |a 08,H08,0380 |2 dnb | ||
| 016 | 7 | |a 98789983X |2 DE-101 | |
| 020 | |a 9783631577837 |c kart. : EUR 42.50 |9 978-3-631-57783-7 | ||
| 024 | 3 | |a 9783631577837 | |
| 035 | |a (OCoLC)225872570 | ||
| 035 | |a (DE-599)DNB98789983X | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 044 | |a gw |c XA-DE-HE | ||
| 049 | |a DE-703 | ||
| 082 | 0 | |a 332.17/0962 |2 22 | |
| 082 | 0 | |a 332.170962 |2 22/ger | |
| 084 | |a QK 320 |0 (DE-625)141644: |2 rvk | ||
| 084 | |a 330 |2 sdnb | ||
| 100 | 1 | |a Abdel Aziz, Hadia H. |d 1973- |e Verfasser |0 (DE-588)134259483 |4 aut | |
| 245 | 1 | 0 | |a Factors affecting customers' decisions to buy new retail banking services |b their implications on the new service development process ; empirical study on the Egyptian market |c Hadia H. Abdel Aziz |
| 264 | 1 | |a Frankfurt, M. [u.a.] |b Lang |c 2008 | |
| 300 | |a XXI, 224 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a Schriften zur Unternehmensplanung |v Bd. 79 | |
| 502 | |a Zugl.: Stuttgart, Univ., Diss., 2007 | ||
| 650 | 4 | |a Bank | |
| 650 | 4 | |a Banks and banking |x Customer services |z Egypt | |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Privatkundengeschäft |0 (DE-588)4115631-6 |2 gnd |9 rswk-swf |
| 651 | 7 | |a Ägypten |0 (DE-588)4000556-2 |2 gnd |9 rswk-swf | |
| 655 | 7 | |0 (DE-588)4113937-9 |a Hochschulschrift |2 gnd-content | |
| 689 | 0 | 0 | |a Ägypten |0 (DE-588)4000556-2 |D g |
| 689 | 0 | 1 | |a Privatkundengeschäft |0 (DE-588)4115631-6 |D s |
| 689 | 0 | 2 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 830 | 0 | |a Schriften zur Unternehmensplanung |v Bd. 79 |w (DE-604)BV000013653 |9 79 | |
| 856 | 4 | 2 | |u http://d-nb.info/98789983X/04 |3 Inhaltsverzeichnis |
| 856 | 4 | 2 | |m GBV Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016722612&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-016722612 | ||
Datensatz im Suchindex
| _version_ | 1804137995146625024 |
|---|---|
| adam_text | HADIA H. ABDEL AZIZ FACTORS AFFECTING CUSTOMERS DECISIONS TO BUY NEW
RETAIL BANKING SERVICES THEIR IMPLICATIONS ON THE NEW SERVICE
DEVELOPMENT PROCESS EMPIRICAL STUDY ON THE EGYPTIAN MARKET PETER LANG
INTERNATIONALER VERLAG DER WISSENSCHAFTEN IX CONTENTS CHAPTER 1 -
INTRODUCTION 1 1.1. BACKGROUND 1 1.2 RESEARCH PROBLEM 4 1.3 MAJOR
DEFINITIONS 6 1.3.1. FINANCIAL SERVICES 6 1.3.2 RETAIL BANKING SERVICES
9 1.3.3 SERVICE INNOVATION 10 1.3.4 NEW SERVICES AND NEW SERVICE
DEVELOPMENT 10 1.4 CONCEPTUAL RESEARCH MODEL 11 1.5 GENERIC RESEARCH
HYPOTHESIS 13 1.6 IMPORTANCE OF STUDY 14 1.7 ORGANIZATION OF THE
DISSERTATION 15 1.8 SUMMARY 17 CHAPTER 2 - THEORETICAL FOUNDATIONS 19
2.1 UNIQUE CHARACTERISTICS OF FINANCIAL/ RETAIL BANKING SERVICES 19 2.2
FINANCIAL CONSUMER BEHAVIOR 23 2.2.1 FACTORS AFFECTING
CONSUMERS BEHAVIOR REGARDING 23 FINANCIAL SERVICES 2.2.2 CONSUMERS
DECISION MAKING PROCESS WHEN BUYING 25 FINANCIAL SERVICES 2.2.3 FACTORS
AFFECTING CUSTOMERS CHOICE IN RETAIL BANKING 27 2.2.3.1 FACTORS
AFFECTING CHOICE OF A BANK 27 2.2.3.2 FACTORS AFFECTING DEMAND FOR
RETAIL BANKING 32 SERVICES 2.2.3.3 FACTORS AFFECTING SUCCESS OF NEW
RETAIL 34 BANKING SERVICES 2.2.3.4 SUMMARY OF FACTORS AFFECTING
CUSTOMERS 36 CHOICE IN RETAIL BANKING 2.3 INNOVATION IN FINANCIAL
SERVICES 41 2.3.1 INNOVATION DRIVERS IN FINANCIAL SERVICES 42 2.3.2 NEW
SERVICE DEVELOPMENT STRATEGIES 45 2.3.3 TYPES OF FINANCIAL SERVICES
INNOVATION 48 2.3.4 NEW SERVICE DEVELOPMENT PROCESS 52 2.4 CUSTOMER
ORIENTATION IN NEW SERVICE DEVELOPMENT 64 2.5 RETAIL BANKING IN EGYPT
69 2.6 SUMMARY OF THEORETICAL FOUNDATIONS 72 CHAPTER 3 - METHODOLOGY 75
3.1 RESEARCH HYPOTHESES , 75 3.2 RESEARCH DESIGN 76 3.3 POPULATION 79
3.4 SAMPLE DESIGN 79 3.5 INSTRUMENT DEVELOPMENT 80 3.6 INSTRUMENT
VALIDITY AND RELIABILITY 81 3.7 DATA COLLECTION 83 3.8 DATA ANALYSIS 84
3.9 SUMMARY OF METHODOLOGY 86 CHAPTER 4- RESULTS 87 4.1. DEMOGRAPHIC
CHARACTERISTICS OF THE SAMPLE: FREQUENCY 88 DISTRIBUTION ANALYSIS 4.2.
CUSTOMERS INTEREST IN BUYING NEW LOAN AND SAVING 94 SERVICES 4.2.1
FREQUENCY DISTRIBUTION ANALYSIS: THE DEMOGRAPHIC 95 CHARACTERISTICS OF
UNINTERESTED CUSTOMERS IN NEW RETAIL BANKING LOAN AND SAVING SERVICES
4.2.2 CHI SQUARE ANALYSIS: IMPACT OF DEMOGRAPHIC 99 VARIABLES ON
CUSTOMERS INTEREST IN BUYING NEW RETAIL BANKING LOAN AND SAVING
SERVICES 4.2.3 LOGISTIC REGRESSION ANALYSIS: PREDICTING CUSTOMERS 101
INTEREST IN BUYING NEW RETAIL BANKING LOAN AND SAVING SERVICES FROM
THEIR DEMOGRAPHIC VARIABLES 4.2.4 SUMMARY OF DEMOGRAPHIC FACTORS
AFFECTING 103 CUSTOMERS INTEREST IN NEW LOAN AND SAVING SERVICES 4.3.
FACTORS AFFECTING CUSTOMERS DECISIONS TO BUY NEW RETAIL 103 BANKING
LOAN AND SAVING SERVICES 4.3.1 FREQUENCY DISTRIBUTION AND DESCRIPTIVE
STATISTICS 104 4.3.2 ONE SAMPLE T-TEST: IDENTIFYING IMPORTANT FACTORS
110 AFFECTING CUSTOMERS DECISIONS TO BUY NEW RETAIL BANKING LOAN AND
SAVING SERVICES 4.3.3 TWO SAMPLE T-TEST: DIFFERENCES IN IMPORTANCE 118
ATTRIBUTED TO DIFFERENT FACTORS BETWEEN LOAN AND SAVING SERVICES . 4.3.4
DISCRIMINANT ANALYSIS: DETERMINING DIFFERENTIATING 121 FACTORS BETWEEN
LOAN AND SAVING SERVICES 4.3.5 ANOVA - DETERMINING THE MOST IMPORTANT
FACTORS 124 AFFECTING CUSTOMERS DECISIONS TO BUY NEW LOAN AND SAVING
SERVICES * * 4.4 INFLUENCE OF DEMOGRAPHIC VARIABLES OVER IMPORTANCE 131
ATTRIBUTED TO DIFFERENT FACTORS: ANOVA 4.5 FACTORS RELATIONSHIPS AND
SUBSETS: FACTOR ANALYSIS 142 4.6. SUMMARY OF THE STATISTICAL ANALYSIS
RESULTS 148 XI CHAPTER 5- DISCUSSION 153 5.1 CUSTOMERS INTEREST IN
BUYING NEW RETAIL BANKING LOAN AND 153 SAVING SERVICES 5.2 FACTORS
AFFECTING CUSTOMERS DECISIONS TO BUY NEW RETAIL 154 BANKING LOAN AND
SAVING SERVICES 5.2.1 ENVIRONMENT RELATED FACTORS 157 5.2.2 BANK RELATED
FACTORS 158 5.2.3 SERVICE RELATED FACTORS 160 5.3 INCORPORATING THE MOST
IMPORTANT FACTORS AFFECTING 163 CUSTOMERS DECISIONS TO BUY NEW RETAIL
BANKING SERVICES INTO THE NEW SERVICE DEVELOPMENT PROCESS 5.3.1 PRE
DEVELOPMENT ACTIVITIES 164 5.3.1.1 FORMULATION OF NEW SERVICE STRATEGY
165 5.3.1.2 IDEA GENERATION 167 5.3.1.3 IDEA SCREENING 168 5.3.1.4
CONCEPT DEVELOPMENT 168 5.3.1.5 BUSINESS ANALYSIS 169 5.3.2 DEVELOPMENT
AND LAUNCH ACTIVITIES 169 5.3.2.1 DEVELOPMENT 169 5.3.2.2 MARKET TESTING
170 5.3.2.3 LAUNCH 170 5.4 SUMMARY 171 CHAPTER 6 - SUMMARY AND
CONCLUSION 173 6.1 SUMMARY OF RESEARCH 173 6.4. CONCLUSION 178 6.3
MANAGERIAL IMPLICATIONS 181 6.2 RESEARCH LIMITATIONS AND POSSIBLE
RESEARCH TOPICS 183 BIBLIOGRAPHY 185 APPENDIXES 201 A. QUESTIONNAIRE
ITEMS MEASURING DIFFERENT FACTORS 203 B. COVER PAGE AND QUESTIONNAIRE
FOR LOAN SERVICES 205 C. COVER PAGE AND QUESTIONNAIRE FOR SAVING
SERVICES 215
|
| adam_txt |
HADIA H. ABDEL AZIZ FACTORS AFFECTING CUSTOMERS' DECISIONS TO BUY NEW
RETAIL BANKING SERVICES THEIR IMPLICATIONS ON THE NEW SERVICE
DEVELOPMENT PROCESS EMPIRICAL STUDY ON THE EGYPTIAN MARKET PETER LANG
INTERNATIONALER VERLAG DER WISSENSCHAFTEN IX CONTENTS CHAPTER 1 -
INTRODUCTION 1 1.1. BACKGROUND 1 1.2 RESEARCH PROBLEM 4 1.3 MAJOR
DEFINITIONS 6 1.3.1. FINANCIAL SERVICES 6 1.3.2 RETAIL BANKING SERVICES
9 1.3.3 SERVICE INNOVATION 10 1.3.4 NEW SERVICES AND NEW SERVICE
DEVELOPMENT 10 1.4 CONCEPTUAL RESEARCH MODEL 11 1.5 GENERIC RESEARCH
HYPOTHESIS 13 1.6 IMPORTANCE OF STUDY 14 1.7 ORGANIZATION OF THE
DISSERTATION 15 1.8 SUMMARY 17 CHAPTER 2 - THEORETICAL FOUNDATIONS 19
2.1 UNIQUE CHARACTERISTICS OF FINANCIAL/ RETAIL BANKING SERVICES 19 2.2
FINANCIAL CONSUMER BEHAVIOR 23 2.2.1 FACTORS AFFECTING
CONSUMERS'BEHAVIOR REGARDING 23 FINANCIAL SERVICES 2.2.2 CONSUMERS'
DECISION MAKING PROCESS WHEN BUYING 25 FINANCIAL SERVICES 2.2.3 FACTORS
AFFECTING CUSTOMERS' CHOICE IN RETAIL BANKING 27 2.2.3.1 FACTORS
AFFECTING CHOICE OF A BANK 27 2.2.3.2 FACTORS AFFECTING DEMAND FOR
RETAIL BANKING 32 SERVICES 2.2.3.3 FACTORS AFFECTING SUCCESS OF NEW
RETAIL 34 BANKING SERVICES 2.2.3.4 SUMMARY OF FACTORS AFFECTING
CUSTOMERS' 36 CHOICE IN RETAIL BANKING 2.3 INNOVATION IN FINANCIAL
SERVICES 41 2.3.1 INNOVATION DRIVERS IN FINANCIAL SERVICES 42 2.3.2 NEW
SERVICE DEVELOPMENT STRATEGIES 45 2.3.3 TYPES OF FINANCIAL SERVICES
INNOVATION 48 2.3.4 NEW SERVICE DEVELOPMENT PROCESS 52 2.4 CUSTOMER
ORIENTATION IN NEW SERVICE DEVELOPMENT 64 2.5 RETAIL BANKING IN EGYPT '
69 2.6 SUMMARY OF THEORETICAL FOUNDATIONS 72 CHAPTER 3 - METHODOLOGY 75
3.1 RESEARCH HYPOTHESES , 75 3.2 RESEARCH DESIGN 76 3.3 POPULATION 79
3.4 SAMPLE DESIGN 79 3.5 INSTRUMENT DEVELOPMENT 80 3.6 INSTRUMENT
VALIDITY AND RELIABILITY 81 3.7 DATA COLLECTION 83 3.8 DATA ANALYSIS 84
3.9 SUMMARY OF METHODOLOGY 86 CHAPTER 4- RESULTS 87 4.1. DEMOGRAPHIC
CHARACTERISTICS OF THE SAMPLE: FREQUENCY 88 DISTRIBUTION ANALYSIS 4.2.
CUSTOMERS' INTEREST IN BUYING NEW LOAN AND SAVING 94 SERVICES 4.2.1
FREQUENCY DISTRIBUTION ANALYSIS: THE DEMOGRAPHIC 95 CHARACTERISTICS OF
UNINTERESTED CUSTOMERS IN NEW RETAIL BANKING LOAN AND SAVING SERVICES
4.2.2 CHI SQUARE ANALYSIS: IMPACT OF DEMOGRAPHIC 99 VARIABLES ON
CUSTOMERS' INTEREST IN BUYING NEW RETAIL BANKING LOAN AND SAVING
SERVICES 4.2.3 LOGISTIC REGRESSION ANALYSIS: PREDICTING CUSTOMERS' 101
INTEREST IN BUYING NEW RETAIL BANKING LOAN AND SAVING SERVICES FROM
THEIR DEMOGRAPHIC VARIABLES 4.2.4 SUMMARY OF DEMOGRAPHIC FACTORS
AFFECTING 103 CUSTOMERS' INTEREST IN NEW LOAN AND SAVING SERVICES 4.3.
FACTORS AFFECTING CUSTOMERS' DECISIONS TO BUY NEW RETAIL 103 BANKING
LOAN AND SAVING SERVICES 4.3.1 FREQUENCY DISTRIBUTION AND DESCRIPTIVE
STATISTICS 104 4.3.2 ONE SAMPLE T-TEST: IDENTIFYING IMPORTANT FACTORS
110 AFFECTING CUSTOMERS' DECISIONS TO BUY NEW RETAIL BANKING LOAN AND
SAVING SERVICES 4.3.3 TWO SAMPLE T-TEST: DIFFERENCES IN IMPORTANCE 118
ATTRIBUTED TO DIFFERENT FACTORS BETWEEN LOAN AND SAVING SERVICES . 4.3.4
DISCRIMINANT ANALYSIS: DETERMINING DIFFERENTIATING 121 FACTORS BETWEEN
LOAN AND SAVING SERVICES 4.3.5 ANOVA - DETERMINING THE MOST IMPORTANT
FACTORS 124 AFFECTING CUSTOMERS' DECISIONS TO BUY NEW LOAN AND SAVING
SERVICES * * 4.4 INFLUENCE OF DEMOGRAPHIC VARIABLES OVER IMPORTANCE 131
ATTRIBUTED TO DIFFERENT FACTORS: ANOVA 4.5 FACTORS RELATIONSHIPS AND
SUBSETS: FACTOR ANALYSIS 142 4.6. SUMMARY OF THE STATISTICAL ANALYSIS
RESULTS 148 XI CHAPTER 5- DISCUSSION 153 5.1 CUSTOMERS'INTEREST IN
BUYING NEW RETAIL BANKING LOAN AND 153 SAVING SERVICES 5.2 FACTORS
AFFECTING CUSTOMERS' DECISIONS TO BUY NEW RETAIL 154 BANKING LOAN AND
SAVING SERVICES 5.2.1 ENVIRONMENT RELATED FACTORS 157 5.2.2 BANK RELATED
FACTORS 158 5.2.3 SERVICE RELATED FACTORS 160 5.3 INCORPORATING THE MOST
IMPORTANT FACTORS AFFECTING 163 CUSTOMERS' DECISIONS TO BUY NEW RETAIL
BANKING SERVICES INTO THE NEW SERVICE DEVELOPMENT PROCESS 5.3.1 PRE
DEVELOPMENT ACTIVITIES 164 5.3.1.1 FORMULATION OF NEW SERVICE STRATEGY
165 5.3.1.2 IDEA GENERATION 167 5.3.1.3 IDEA SCREENING 168 5.3.1.4
CONCEPT DEVELOPMENT 168 5.3.1.5 BUSINESS ANALYSIS 169 5.3.2 DEVELOPMENT
AND LAUNCH ACTIVITIES 169 5.3.2.1 DEVELOPMENT 169 5.3.2.2 MARKET TESTING
170 5.3.2.3 LAUNCH 170 5.4 SUMMARY 171 CHAPTER 6 - SUMMARY AND
CONCLUSION 173 6.1 SUMMARY OF RESEARCH 173 6.4. CONCLUSION 178 6.3
MANAGERIAL IMPLICATIONS 181 6.2 RESEARCH LIMITATIONS AND POSSIBLE
RESEARCH TOPICS 183 BIBLIOGRAPHY 185 APPENDIXES 201 A. QUESTIONNAIRE
ITEMS MEASURING DIFFERENT FACTORS 203 B. COVER PAGE AND QUESTIONNAIRE
FOR LOAN SERVICES 205 C. COVER PAGE AND QUESTIONNAIRE FOR SAVING
SERVICES 215 |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Abdel Aziz, Hadia H. 1973- |
| author_GND | (DE-588)134259483 |
| author_facet | Abdel Aziz, Hadia H. 1973- |
| author_role | aut |
| author_sort | Abdel Aziz, Hadia H. 1973- |
| author_variant | a h h a ahh ahha |
| building | Verbundindex |
| bvnumber | BV035053994 |
| classification_rvk | QK 320 |
| ctrlnum | (OCoLC)225872570 (DE-599)DNB98789983X |
| dewey-full | 332.17/0962 332.170962 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 332 - Financial economics |
| dewey-raw | 332.17/0962 332.170962 |
| dewey-search | 332.17/0962 332.170962 |
| dewey-sort | 3332.17 3962 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| format | Thesis Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02231nam a2200541 cb4500</leader><controlfield tag="001">BV035053994</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20081117 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">080916s2008 gw d||| m||| 00||| eng d</controlfield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">08,N13,0711</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">08,H08,0380</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">98789983X</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783631577837</subfield><subfield code="c">kart. : EUR 42.50</subfield><subfield code="9">978-3-631-57783-7</subfield></datafield><datafield tag="024" ind1="3" ind2=" "><subfield code="a">9783631577837</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)225872570</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)DNB98789983X</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">XA-DE-HE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-703</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">332.17/0962</subfield><subfield code="2">22</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">332.170962</subfield><subfield code="2">22/ger</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QK 320</subfield><subfield code="0">(DE-625)141644:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">330</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Abdel Aziz, Hadia H.</subfield><subfield code="d">1973-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)134259483</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Factors affecting customers' decisions to buy new retail banking services</subfield><subfield code="b">their implications on the new service development process ; empirical study on the Egyptian market</subfield><subfield code="c">Hadia H. Abdel Aziz</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Frankfurt, M. [u.a.]</subfield><subfield code="b">Lang</subfield><subfield code="c">2008</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXI, 224 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">Schriften zur Unternehmensplanung</subfield><subfield code="v">Bd. 79</subfield></datafield><datafield tag="502" ind1=" " ind2=" "><subfield code="a">Zugl.: Stuttgart, Univ., Diss., 2007</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Bank</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Banks and banking</subfield><subfield code="x">Customer services</subfield><subfield code="z">Egypt</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Privatkundengeschäft</subfield><subfield code="0">(DE-588)4115631-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">Ägypten</subfield><subfield code="0">(DE-588)4000556-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4113937-9</subfield><subfield code="a">Hochschulschrift</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Ägypten</subfield><subfield code="0">(DE-588)4000556-2</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Privatkundengeschäft</subfield><subfield code="0">(DE-588)4115631-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">Schriften zur Unternehmensplanung</subfield><subfield code="v">Bd. 79</subfield><subfield code="w">(DE-604)BV000013653</subfield><subfield code="9">79</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="u">http://d-nb.info/98789983X/04</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">GBV Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016722612&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-016722612</subfield></datafield></record></collection> |
| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| geographic | Ägypten (DE-588)4000556-2 gnd |
| geographic_facet | Ägypten |
| id | DE-604.BV035053994 |
| illustrated | Illustrated |
| index_date | 2024-07-02T21:57:46Z |
| indexdate | 2024-07-09T21:21:09Z |
| institution | BVB |
| isbn | 9783631577837 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016722612 |
| oclc_num | 225872570 |
| open_access_boolean | |
| owner | DE-703 |
| owner_facet | DE-703 |
| physical | XXI, 224 S. graph. Darst. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Lang |
| record_format | marc |
| series | Schriften zur Unternehmensplanung |
| series2 | Schriften zur Unternehmensplanung |
| spelling | Abdel Aziz, Hadia H. 1973- Verfasser (DE-588)134259483 aut Factors affecting customers' decisions to buy new retail banking services their implications on the new service development process ; empirical study on the Egyptian market Hadia H. Abdel Aziz Frankfurt, M. [u.a.] Lang 2008 XXI, 224 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Schriften zur Unternehmensplanung Bd. 79 Zugl.: Stuttgart, Univ., Diss., 2007 Bank Banks and banking Customer services Egypt Kundendienst (DE-588)4135134-4 gnd rswk-swf Privatkundengeschäft (DE-588)4115631-6 gnd rswk-swf Ägypten (DE-588)4000556-2 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Ägypten (DE-588)4000556-2 g Privatkundengeschäft (DE-588)4115631-6 s Kundendienst (DE-588)4135134-4 s DE-604 Schriften zur Unternehmensplanung Bd. 79 (DE-604)BV000013653 79 http://d-nb.info/98789983X/04 Inhaltsverzeichnis GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016722612&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Abdel Aziz, Hadia H. 1973- Factors affecting customers' decisions to buy new retail banking services their implications on the new service development process ; empirical study on the Egyptian market Schriften zur Unternehmensplanung Bank Banks and banking Customer services Egypt Kundendienst (DE-588)4135134-4 gnd Privatkundengeschäft (DE-588)4115631-6 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4115631-6 (DE-588)4000556-2 (DE-588)4113937-9 |
| title | Factors affecting customers' decisions to buy new retail banking services their implications on the new service development process ; empirical study on the Egyptian market |
| title_auth | Factors affecting customers' decisions to buy new retail banking services their implications on the new service development process ; empirical study on the Egyptian market |
| title_exact_search | Factors affecting customers' decisions to buy new retail banking services their implications on the new service development process ; empirical study on the Egyptian market |
| title_exact_search_txtP | Factors affecting customers' decisions to buy new retail banking services their implications on the new service development process ; empirical study on the Egyptian market |
| title_full | Factors affecting customers' decisions to buy new retail banking services their implications on the new service development process ; empirical study on the Egyptian market Hadia H. Abdel Aziz |
| title_fullStr | Factors affecting customers' decisions to buy new retail banking services their implications on the new service development process ; empirical study on the Egyptian market Hadia H. Abdel Aziz |
| title_full_unstemmed | Factors affecting customers' decisions to buy new retail banking services their implications on the new service development process ; empirical study on the Egyptian market Hadia H. Abdel Aziz |
| title_short | Factors affecting customers' decisions to buy new retail banking services |
| title_sort | factors affecting customers decisions to buy new retail banking services their implications on the new service development process empirical study on the egyptian market |
| title_sub | their implications on the new service development process ; empirical study on the Egyptian market |
| topic | Bank Banks and banking Customer services Egypt Kundendienst (DE-588)4135134-4 gnd Privatkundengeschäft (DE-588)4115631-6 gnd |
| topic_facet | Bank Banks and banking Customer services Egypt Kundendienst Privatkundengeschäft Ägypten Hochschulschrift |
| url | http://d-nb.info/98789983X/04 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016722612&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV000013653 |
| work_keys_str_mv | AT abdelazizhadiah factorsaffectingcustomersdecisionstobuynewretailbankingservicestheirimplicationsonthenewservicedevelopmentprocessempiricalstudyontheegyptianmarket |
Es ist kein Print-Exemplar vorhanden.
Inhaltsverzeichnis