Operations management in context:
Gespeichert in:
| Vorheriger Titel: | Operations management in context Les Galloway, Frank Rowbotham and Masoud Azhashemi |
|---|---|
| Hauptverfasser: | , , |
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam ; Boston ; Oxford
Butterworth-Heinemann/Elsevier
2007
|
| Ausgabe: | Second edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | xiv, 438 Seiten Diagramme 25cm |
| ISBN: | 0750681985 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804137993265479680 |
|---|---|
| adam_text | Contents
Preface xi
Introduction xiii
Chapter 1 The operations function 1
Learning objectives 1
Definition of operations management 2
Operations management in the not-for-profit sector 4
The tasks of operations managers 6
The roots of operations management 10
Manufacturing and service-based organizations 13
Classifying operations by key environmental factors 15
Frameworks for analysing operations 18
The value chain 18
Summary 22
Self assessment 25
Further reading 27
Chapter 2 The context of operations management 29
Learning objectives 29
Macro and micro operating systems 30
Internal influences on the operations function 30
Design 31
External influences on the operations function 33
Operations management as a transformation process 36
The service concept 40
The strategic importance of operations 42
The process and content of operations strategy 44
vi Contents
47
Decision areas in operations strategy
51
Summary
Self assessment
Further reading
Chapter 3 Organization of the operations process 59
59
Learning objectives
Objectives of operations design
Process organization °
80
Service operations
Location
91
Summary
Self assessment
95
Further reading
Chapter 4 Design and measurement of work ^7
Learning objectives 7/
Objectives of work design
Approaches to work design
Layout
119
Role of automation
192
Work measurement
199
Summary
Self assessment
Further reading
Chapter 5 Managing productivity at work ^5
Learning objectives ^5
Productivity at work 1 *o
Improving resource productivity ^°
Productivity in manufacturing organizations ^1
Productivity in service industries ^
Critical issues in productivity improvement ^
Productivity improvement techniques ^^
Total integrated management 1 -^
Achieving world-class performance 162
Summary 165
Self assessment 167
Further reading 171
Contents vii
Chapter 6 Planning and control of work: the management of capacity 173
Learning objectives 173
How does the operation work? 174
The meaning of planning and control 175
Capacity planning and control 177
Operations scheduling 192
Summary 198
Appendix: a summary of forecasting techniques 200
Self assessment 209
Further reading 211
Chapter 7 Planning and control of work: the management of materials 213
Learning objectives 213
Introduction 214
Types of materials 215
The basic concepts of materials systems 216
The aims of materials management 218
Performance measures for materials systems 219
ABC analysis of stock 221
Independent and dependent demand 225
Techniques for managing materials in cases of independent demand 226
Summary 238
Self assessment 242
Further reading 244
Chapter 8 Scheduling batch and flow processes 245
Learning objectives 245
The master schedule 246
Rough-cut capacity planning 252
MRP systems: materials requirement planning, manufacturing
resources planning and enterprise resource planning 252
Optimized production technology 259
Just-in-time systems 264
Hybrid systems 271
Other aids to scheduling 272
Summary 276
Self assessment 279
Further reading 281
viii Contents
Chapter 9 Project planning and control 283
Learning objectives ZOJ
The nature of project management 284
Stages in project planning and control 286
Project management techniques 289
Summary 301
Self assessment 303
Further reading 306
Chapter 10 Purchasing and supply chain management 307
Learning objectives 3
The importance of purchasing and supply 308
The interface between purchasing and operations 30°
Purchasing responsibilities 310
Purchasing process ^
The purchasing mix 314
Supply chain management 316
Supplier selection 316
Supplier relations 319
Advantages of partnership 322
Summary 324
Self assessment 3^7
Further reading 3™
Chapter 11 Quality management 33
Learning objectives ¦
Why quality? 332
What is quality? 33^
Cost of quality 33^
The measurement of quality 33
Control of quality 3^
Quality improvement 349
Quality standards 3^7
Summary 368
Self assessment 370
Further reading 372
Chapter 12 Strategic issues in operations management 373
Learning objectives 373
The operations environment 374
Contents ix
The product/service dichotomy 380
Productivity, responsiveness and quality 381
Social and environmental responsibility 383
Summary 384
Self assessment 385
Further reading 386
Case studies 387
RT. Dresswel International 387
High Performance Pumps 394
The Library 396
The United Kingdom Passport Agency 399
Alton Towers Limited 403
A day at the Tunnel 405
Capacity planning in the technical services department of
Advantage Textiles Limited 408
Midtown General Hospital 411
Security Products Limited 414
Oldborough development plan 416
Answers to self assessment questions 419
Index 433
|
| adam_txt |
Contents
Preface xi
Introduction xiii
Chapter 1 The operations function 1
Learning objectives 1
Definition of operations management 2
Operations management in the not-for-profit sector 4
The tasks of operations managers 6
The roots of operations management 10
Manufacturing and service-based organizations 13
Classifying operations by key environmental factors 15
Frameworks for analysing operations 18
The value chain 18
Summary 22
Self assessment 25
Further reading 27
Chapter 2 The context of operations management 29
Learning objectives 29
Macro and micro operating systems 30
Internal influences on the operations function 30
Design 31
External influences on the operations function 33
Operations management as a transformation process 36
The service concept 40
The strategic importance of operations 42
The process and content of operations strategy 44
vi Contents
47
Decision areas in operations strategy
51
Summary
Self assessment
Further reading
Chapter 3 Organization of the operations process 59
59
Learning objectives
Objectives of operations design
Process organization °
80
Service operations
Location
91
Summary
Self assessment
95
Further reading
Chapter 4 Design and measurement of work ^7
Learning objectives 7/
Objectives of work design
Approaches to work design
Layout ''
119
Role of automation '
192
Work measurement
199
Summary
Self assessment
Further reading '
Chapter 5 Managing productivity at work ^5
Learning objectives '^5
Productivity at work 1 *o
Improving resource productivity ^°
Productivity in manufacturing organizations ^1
Productivity in service industries ^
Critical issues in productivity improvement ^
Productivity improvement techniques ^^
Total integrated management 1 -^
Achieving world-class performance 162
Summary 165
Self assessment 167
Further reading 171
Contents vii
Chapter 6 Planning and control of work: the management of capacity 173
Learning objectives 173
How does the operation work? 174
The meaning of planning and control 175
Capacity planning and control 177
Operations scheduling 192
Summary 198
Appendix: a summary of forecasting techniques 200
Self assessment 209
Further reading 211
Chapter 7 Planning and control of work: the management of materials 213
Learning objectives 213
Introduction 214
Types of materials 215
The basic concepts of materials systems 216
The aims of materials management 218
Performance measures for materials systems 219
ABC analysis of stock 221
Independent and dependent demand 225
Techniques for managing materials in cases of independent demand 226
Summary 238
Self assessment 242
Further reading 244
Chapter 8 Scheduling batch and flow processes 245
Learning objectives 245
The master schedule 246
Rough-cut capacity planning 252
MRP systems: materials requirement planning, manufacturing
resources planning and enterprise resource planning 252
Optimized production technology 259
Just-in-time systems 264
Hybrid systems 271
Other aids to scheduling 272
Summary 276
Self assessment 279
Further reading 281
viii Contents
Chapter 9 Project planning and control 283
Learning objectives ZOJ
The nature of project management 284
Stages in project planning and control 286
Project management techniques 289
Summary 301
Self assessment 303
Further reading 306
Chapter 10 Purchasing and supply chain management 307
Learning objectives 3"
The importance of purchasing and supply 308
The interface between purchasing and operations 30°
Purchasing responsibilities 310
Purchasing process ^''
The purchasing mix 314
Supply chain management 316
Supplier selection 316
Supplier relations 319
Advantages of partnership 322
Summary 324
Self assessment 3^7
Further reading 3™
Chapter 11 Quality management 33'
Learning objectives ¦"
Why quality? 332
What is quality? 33^
Cost of quality 33^
The measurement of quality 33
Control of quality 3^'
Quality improvement 349
Quality standards 3^7
Summary 368
Self assessment 370
Further reading 372
Chapter 12 Strategic issues in operations management 373
Learning objectives 373
The operations environment 374
Contents ix
The product/service dichotomy 380
Productivity, responsiveness and quality 381
Social and environmental responsibility 383
Summary 384
Self assessment 385
Further reading 386
Case studies 387
RT. Dresswel International 387
High Performance Pumps 394
The Library 396
The United Kingdom Passport Agency 399
Alton Towers Limited 403
A day at the Tunnel 405
Capacity planning in the technical services department of
Advantage Textiles Limited 408
Midtown General Hospital 411
Security Products Limited 414
Oldborough development plan 416
Answers to self assessment questions 419
Index 433 |
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| spelling | Rowbotham, Frank Verfasser (DE-588)1212119487 aut Operations management in context Frank Rowbotham, Les Galloway, Masoud Azhashemi Second edition Amsterdam ; Boston ; Oxford Butterworth-Heinemann/Elsevier 2007 xiv, 438 Seiten Diagramme 25cm txt rdacontent n rdamedia nc rdacarrier Literaturangaben Production management Ablauforganisation / Produktionswirtschaft / Theorie Lehrbuch / Textbook - 28 Produktion (DE-588)4047347-8 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Operations Management (DE-588)4549167-7 gnd rswk-swf 1\p (DE-588)4123623-3 Lehrbuch gnd-content Operations Management (DE-588)4549167-7 s DE-604 Produktion (DE-588)4047347-8 s Management (DE-588)4037278-9 s 2\p DE-604 Galloway, Les Verfasser (DE-588)1212119533 aut Azhashemi, Masoud Verfasser (DE-588)1212119568 aut Vorangegangen ist Operations management in context Les Galloway, Frank Rowbotham and Masoud Azhashemi 1. publ. 2000 0-7506-4280-7 (DE-604)BV013533090 http://www.dandelon.com/intelligentSEARCH.nsf/alldocs/492D144AD6766441C125726F003500AD/File/12355505.PDF?OpenElementTest lizenzfrei Inhaltsverzeichnis HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016721404&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Rowbotham, Frank Galloway, Les Azhashemi, Masoud Operations management in context Production management Ablauforganisation / Produktionswirtschaft / Theorie Lehrbuch / Textbook - 28 Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd Operations Management (DE-588)4549167-7 gnd |
| subject_GND | (DE-588)4047347-8 (DE-588)4037278-9 (DE-588)4549167-7 (DE-588)4123623-3 |
| title | Operations management in context |
| title_auth | Operations management in context |
| title_exact_search | Operations management in context |
| title_exact_search_txtP | Operations management in context |
| title_full | Operations management in context Frank Rowbotham, Les Galloway, Masoud Azhashemi |
| title_fullStr | Operations management in context Frank Rowbotham, Les Galloway, Masoud Azhashemi |
| title_full_unstemmed | Operations management in context Frank Rowbotham, Les Galloway, Masoud Azhashemi |
| title_old | Operations management in context Les Galloway, Frank Rowbotham and Masoud Azhashemi |
| title_short | Operations management in context |
| title_sort | operations management in context |
| topic | Production management Ablauforganisation / Produktionswirtschaft / Theorie Lehrbuch / Textbook - 28 Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd Operations Management (DE-588)4549167-7 gnd |
| topic_facet | Production management Ablauforganisation / Produktionswirtschaft / Theorie Lehrbuch / Textbook - 28 Produktion Management Operations Management Lehrbuch |
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| work_keys_str_mv | AT rowbothamfrank operationsmanagementincontext AT gallowayles operationsmanagementincontext AT azhashemimasoud operationsmanagementincontext |
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