Cost accounting for shared IT infrastructures:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Wiesbaden
Gabler
2008
|
| Ausgabe: | 1. ed. |
| Schriftenreihe: | Gabler Edition Wissenschaft
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XX, 225 S. graph. Darst. |
| ISBN: | 9783834908971 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
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| 003 | DE-604 | ||
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| 007 | t | ||
| 008 | 080902s2008 d||| m||| 00||| eng d | ||
| 020 | |a 9783834908971 |9 978-3-8349-0897-1 | ||
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| 100 | 1 | |a Brandl, Reinhard |d 1977- |e Verfasser |0 (DE-588)133925889 |4 aut | |
| 245 | 1 | 0 | |a Cost accounting for shared IT infrastructures |c Reinhard Brandl |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a Wiesbaden |b Gabler |c 2008 | |
| 300 | |a XX, 225 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Gabler Edition Wissenschaft | |
| 502 | |a Zugl.: München, Techn. Univ., Diss., 2007 | ||
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| 650 | 4 | |a Information technology |x Costs | |
| 650 | 4 | |a Information technology |x Economic aspects | |
| 650 | 0 | 7 | |a Informationstechnik |0 (DE-588)4026926-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Betriebsmittelverwaltung |0 (DE-588)4417917-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Warteschlangentheorie |0 (DE-588)4255044-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kosten |0 (DE-588)4032579-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Infrastruktur |0 (DE-588)4026944-9 |2 gnd |9 rswk-swf |
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| 689 | 0 | 0 | |a Informationstechnik |0 (DE-588)4026926-7 |D s |
| 689 | 0 | 1 | |a Infrastruktur |0 (DE-588)4026944-9 |D s |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-016702502 | ||
Datensatz im Suchindex
| _version_ | 1804137965025230848 |
|---|---|
| adam_text | Contents
List, of Figures
.....................................
XV
List of Tables
..................................... XIX
1
Introduction
1
1.1
Problem Statement
............................... 1
1.2
Research Approach
............................... 5
1.3
Overview of the Thesis
............................. 7
2
IT Infrastructure Cost Allocation
11
2.1
IT Cost Accounting and
Chargeback..................... 11
2.1.1
Classification
.............................. 11
2.1.2
Definition of Terms
........................... 14
2.1.3
Overview of Processes
......................... 16
2.1.4
Cost. Allocation for IT Services
.................... 18
2.1.5
IT Infrastructure Services
....................... 21
2.2
Survey of Literature
.............................. 23
2.2.1
Scientific Work
............................. 23
2.2.1.1
Process and Activity-based Costing
............. 23
2.2.1.2
IT Controlling of Distributed Systems
........... 26
2.2.1.3
Organizational Objectives and
Chargeback
Systems
.... 27
2.2.2
Empirical Surveys
............................ 28
2.2.3
IT Service Management Reference Models
.............. 30
2.2.4
Commercial Research
.......................... 33
2.3
Requirements and Objectives
......................... 36
2.4
Practiced Approaches
.............................. 39
2.5
Discussion
.................................... 43
3
Cost Allocation based on Resource Profiles
47
3.1
Scope
...................................... 47
3.2
Concept
..................................... 49
3.2.1
IT Services from a Customer Perspective
............... 49
3.2.2
Determining Resource Profiles for Services
.............. 51
3.2.3
Resources in a Client/Server Environment
.............. 52
3.2.4
Cost Allocation by Services and Resource Profiles
.......... 53
3.3
Model Hypotheses
............................... 55
3.4
Requirements on Resource Profiles
...................... 57
3.5
Software Support
................................ 58
3.5.1
Tool Categories
............................. 58
3.5.2
Profiling Process
............................ 60
3.5.3
Software Overview
........................... 63
3.5.3.1
Load Test Tool
........................ 63
3.5.3.2
Performance Monitors
.................... 63
3.5.3.3
Service Profiler
........................ 64
3.5.4
Mercury LoadRunner
.......................... 66
3.5.4.1
LoadRunner Virtual User Generator
............ 66
3.5.4.2
LoadRunner Controller
.................... 69
3.5.4.3
LoadRunner Analysis
.................... 71
3.5.5
Resource Profile Determination
.................... 72
3.6
Overview of Validation Approaches
...................... 78
3.6.1
Experiments: Resource Profiles
.................... 79
3.6.2
Experiments: Analytical Models
.................... 80
3.6.3
Proof of Concept: BMW Group
.................... 81
3.6.4
Summary
................................ 81
3.7
Related Work
.................................. 83
3.7.1
Cost Allocation by Services
...................... 83
3.7.2
Determination of Resource Profiles
.................. 84
4
Experiments: Resource profiles
85
4.1
Experimental Setup
............................... 85
4.1.1
Test Infrastructure
........................... 85
4.1.2
Example Applications
......................... 87
Contents XIII
4.1.2.1 PASTA............................ 87
4.1.2.2
Java Pet Store
........................ 90
4.2
Overview of Experiments
............................ 93
4.3
Experimental Results
.............................. 96
4.3.1
Background Activities
......................... 96
4.3.2
Resource Profiles
............................ 99
4.3.3
Repeatability
..............................101
4.3.4
Load-dependent Behavior
.......................104
4.3.5
Linear Regression
............................108
4.3.6
Linear Regression (cross check)
....................110
4.3.7
Database Size
..............................
Ill
4.4
Summary
....................................113
5
Experiments: Analytical Models
115
5.1
Motivation
....................................115
5.2
IT Capacity Planning Methods
........................116
5.3
Queucing Network Theory
...........................119
5.3.1
Elementary Queueing Systems
.....................120
5.3.2
Workload Parameter
..........................122
5.3.3
Queueing Network Models
.......................124
5.3.4
Analysis Techniques
..........................125
5.4
Software Support
................................129
5.4.1
Software Overview
...........................129
5.4.2
Analysis of Queueing Network Models
................130
5.4.3
Validation of Queueing Network Models
...............131
5.4.4
Interplay of Software Tools
.......................135
5.5
Experimental Setup
...............................136
5.5.1
Overview of Experiments
........................136
5.5.2
Queueing Network Model
.......................136
5.6
Experimental Results
..............................138
5.6.1
Services including single Client Requests
...............
13S
5.6.2
Services including multiple Ghent Requests
..............141
5.7
Related Experimental Results
.........................144
5.8
Summary
....................................149
XIV Contents
6
Proof of Concept: BMW Group
151
6.1
Motivation
....................................151
6.2
Organizational Context
.............................152
6.2.1
Overview of IT Organization
......................152
6.2.2
IT Service Management Processes
...................154
6.2.3
IT Cost Accounting and
Chargeback.................155
6.2.4
Analysis of the current Situation
...................158
6.2.5
Customer-oriented Services and Resource Profiles
..........159
6.3
Feasibility Study: Java/J2EE Application Systems
.............160
6.3.1
Java/J2EE
at the BMW Group
....................161
6.3.2
Integration into existing Processes
...................163
6.3.3
Identification of Services
........................166
6.3.4
Summary of Experiences
........................167
6.3.5
Other Application Platform Technologies
...............169
6.4
Summary
....................................171
7
Conclusions
173
7.1
Summary of Results
..............................173
7.2
Outlook
.....................................175
Bibliography
179
A Appendix
195
|
| adam_txt |
Contents
List, of Figures
.
XV
List of Tables
. XIX
1
Introduction
1
1.1
Problem Statement
. 1
1.2
Research Approach
. 5
1.3
Overview of the Thesis
. 7
2
IT Infrastructure Cost Allocation
11
2.1
IT Cost Accounting and
Chargeback. 11
2.1.1
Classification
. 11
2.1.2
Definition of Terms
. 14
2.1.3
Overview of Processes
. 16
2.1.4
Cost. Allocation for IT Services
. 18
2.1.5
IT Infrastructure Services
. 21
2.2
Survey of Literature
. 23
2.2.1
Scientific Work
. 23
2.2.1.1
Process and Activity-based Costing
. 23
2.2.1.2
IT Controlling of Distributed Systems
. 26
2.2.1.3
Organizational Objectives and
Chargeback
Systems
. 27
2.2.2
Empirical Surveys
. 28
2.2.3
IT Service Management Reference Models
. 30
2.2.4
Commercial Research
. 33
2.3
Requirements and Objectives
. 36
2.4
Practiced Approaches
. 39
2.5
Discussion
. 43
3
Cost Allocation based on Resource Profiles
47
3.1
Scope
. 47
3.2
Concept
. 49
3.2.1
IT Services from a Customer Perspective
. 49
3.2.2
Determining Resource Profiles for Services
. 51
3.2.3
Resources in a Client/Server Environment
. 52
3.2.4
Cost Allocation by Services and Resource Profiles
. 53
3.3
Model Hypotheses
. 55
3.4
Requirements on Resource Profiles
. 57
3.5
Software Support
. 58
3.5.1
Tool Categories
. 58
3.5.2
Profiling Process
. 60
3.5.3
Software Overview
. 63
3.5.3.1
Load Test Tool
. 63
3.5.3.2
Performance Monitors
. 63
3.5.3.3
Service Profiler
. 64
3.5.4
Mercury LoadRunner
. 66
3.5.4.1
LoadRunner Virtual User Generator
. 66
3.5.4.2
LoadRunner Controller
. 69
3.5.4.3
LoadRunner Analysis
. 71
3.5.5
Resource Profile Determination
. 72
3.6
Overview of Validation Approaches
. 78
3.6.1
Experiments: Resource Profiles
. 79
3.6.2
Experiments: Analytical Models
. 80
3.6.3
Proof of Concept: BMW Group
. 81
3.6.4
Summary
. 81
3.7
Related Work
. 83
3.7.1
Cost Allocation by Services
. 83
3.7.2
Determination of Resource Profiles
. 84
4
Experiments: Resource profiles
85
4.1
Experimental Setup
. 85
4.1.1
Test Infrastructure
. 85
4.1.2
Example Applications
. 87
Contents XIII
4.1.2.1 PASTA. 87
4.1.2.2
Java Pet Store
. 90
4.2
Overview of Experiments
. 93
4.3
Experimental Results
. 96
4.3.1
Background Activities
. 96
4.3.2
Resource Profiles
. 99
4.3.3
Repeatability
.101
4.3.4
Load-dependent Behavior
.104
4.3.5
Linear Regression
.108
4.3.6
Linear Regression (cross check)
.110
4.3.7
Database Size
.
Ill
4.4
Summary
.113
5
Experiments: Analytical Models
115
5.1
Motivation
.115
5.2
IT Capacity Planning Methods
.116
5.3
Queucing Network Theory
.119
5.3.1
Elementary Queueing Systems
.120
5.3.2
Workload Parameter
.122
5.3.3
Queueing Network Models
.124
5.3.4
Analysis Techniques
.125
5.4
Software Support
.129
5.4.1
Software Overview
.129
5.4.2
Analysis of Queueing Network Models
.130
5.4.3
Validation of Queueing Network Models
.131
5.4.4
Interplay of Software Tools
.135
5.5
Experimental Setup
.136
5.5.1
Overview of Experiments
.136
5.5.2
Queueing Network Model
.136
5.6
Experimental Results
.138
5.6.1
Services including single Client Requests
.
13S
5.6.2
Services including multiple Ghent Requests
.141
5.7
Related Experimental Results
.144
5.8
Summary
.149
XIV Contents
6
Proof of Concept: BMW Group
151
6.1
Motivation
.151
6.2
Organizational Context
.152
6.2.1
Overview of IT Organization
.152
6.2.2
IT Service Management Processes
.154
6.2.3
IT Cost Accounting and
Chargeback.155
6.2.4
Analysis of the current Situation
.158
6.2.5
Customer-oriented Services and Resource Profiles
.159
6.3
Feasibility Study: Java/J2EE Application Systems
.160
6.3.1
Java/J2EE
at the BMW Group
.161
6.3.2
Integration into existing Processes
.163
6.3.3
Identification of Services
.166
6.3.4
Summary of Experiences
.167
6.3.5
Other Application Platform Technologies
.169
6.4
Summary
.171
7
Conclusions
173
7.1
Summary of Results
.173
7.2
Outlook
.175
Bibliography
179
A Appendix
195 |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Brandl, Reinhard 1977- |
| author_GND | (DE-588)133925889 |
| author_facet | Brandl, Reinhard 1977- |
| author_role | aut |
| author_sort | Brandl, Reinhard 1977- |
| author_variant | r b rb |
| building | Verbundindex |
| bvnumber | BV035033563 |
| classification_rvk | QP 345 |
| ctrlnum | (OCoLC)298711049 (DE-599)BVBBV035033563 |
| dewey-full | 658.40380285 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.40380285 |
| dewey-search | 658.40380285 |
| dewey-sort | 3658.40380285 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | 1. ed. |
| format | Thesis Book |
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| genre_facet | Hochschulschrift |
| id | DE-604.BV035033563 |
| illustrated | Illustrated |
| index_date | 2024-07-02T21:50:42Z |
| indexdate | 2024-07-09T21:20:40Z |
| institution | BVB |
| isbn | 9783834908971 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016702502 |
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| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-384 |
| owner_facet | DE-355 DE-BY-UBR DE-384 |
| physical | XX, 225 S. graph. Darst. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Gabler |
| record_format | marc |
| series2 | Gabler Edition Wissenschaft |
| spelling | Brandl, Reinhard 1977- Verfasser (DE-588)133925889 aut Cost accounting for shared IT infrastructures Reinhard Brandl 1. ed. Wiesbaden Gabler 2008 XX, 225 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Gabler Edition Wissenschaft Zugl.: München, Techn. Univ., Diss., 2007 Bayerische Motoren Werke (DE-588)2005475-0 gnd rswk-swf Information technology Costs Information technology Economic aspects Informationstechnik (DE-588)4026926-7 gnd rswk-swf Betriebsmittelverwaltung (DE-588)4417917-0 gnd rswk-swf Warteschlangentheorie (DE-588)4255044-0 gnd rswk-swf Kosten (DE-588)4032579-9 gnd rswk-swf Infrastruktur (DE-588)4026944-9 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Informationstechnik (DE-588)4026926-7 s Infrastruktur (DE-588)4026944-9 s Kosten (DE-588)4032579-9 s Betriebsmittelverwaltung (DE-588)4417917-0 s Warteschlangentheorie (DE-588)4255044-0 s DE-604 Bayerische Motoren Werke (DE-588)2005475-0 b Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016702502&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Brandl, Reinhard 1977- Cost accounting for shared IT infrastructures Bayerische Motoren Werke (DE-588)2005475-0 gnd Information technology Costs Information technology Economic aspects Informationstechnik (DE-588)4026926-7 gnd Betriebsmittelverwaltung (DE-588)4417917-0 gnd Warteschlangentheorie (DE-588)4255044-0 gnd Kosten (DE-588)4032579-9 gnd Infrastruktur (DE-588)4026944-9 gnd |
| subject_GND | (DE-588)2005475-0 (DE-588)4026926-7 (DE-588)4417917-0 (DE-588)4255044-0 (DE-588)4032579-9 (DE-588)4026944-9 (DE-588)4113937-9 |
| title | Cost accounting for shared IT infrastructures |
| title_auth | Cost accounting for shared IT infrastructures |
| title_exact_search | Cost accounting for shared IT infrastructures |
| title_exact_search_txtP | Cost accounting for shared IT infrastructures |
| title_full | Cost accounting for shared IT infrastructures Reinhard Brandl |
| title_fullStr | Cost accounting for shared IT infrastructures Reinhard Brandl |
| title_full_unstemmed | Cost accounting for shared IT infrastructures Reinhard Brandl |
| title_short | Cost accounting for shared IT infrastructures |
| title_sort | cost accounting for shared it infrastructures |
| topic | Bayerische Motoren Werke (DE-588)2005475-0 gnd Information technology Costs Information technology Economic aspects Informationstechnik (DE-588)4026926-7 gnd Betriebsmittelverwaltung (DE-588)4417917-0 gnd Warteschlangentheorie (DE-588)4255044-0 gnd Kosten (DE-588)4032579-9 gnd Infrastruktur (DE-588)4026944-9 gnd |
| topic_facet | Bayerische Motoren Werke Information technology Costs Information technology Economic aspects Informationstechnik Betriebsmittelverwaltung Warteschlangentheorie Kosten Infrastruktur Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016702502&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT brandlreinhard costaccountingforshareditinfrastructures |